We are looking to remodel our home in the very near future. Looking for flooring of hardwood and carpet. The qualities and prices are almost Identical everywhere in this town; but what we liked about this place is the customer service that we have received from their interior consultant ALICIA who treated us with professionalism and friendliness and made us feel at home. We did not feel any sales pressure in the whole process and found out that their prices were actually lower than others in the area. Thanks Alicia and we will see you soon. Tony Romanos read more

I'm not sure what the other reviewers experienced, but I have had multiple positive interactions with FloorCraft. First, 12 years ago I had a high-end custom home built and my contractor, one of the best in the region, used FloorCraft as the carpeting contractor. They did a wonderful job, hitting scheduling requirements with no problem and the quality of the install was high. Our contractor never works with subs that he has had problems with, so his recommendation to use them indicated he thought well of them. Then, one year ago, we had a new puppy that decided getting an ink pen and chewing it up in the middle of our carpeting would be a great idea. Carpet ruined, of course. This time, no contractor, just me walking into the store unannounced, and got great service again. The price of the carpeting was reasonable, the cost of install was reasonable, and everything was done on time. Most recently, we had a serious kitchen fire that spread to other parts of the house. No one was hurt, but we are in temporary housing for several months while the house is restored. We asked Floorcraft out to bid the carpeting and the hardwood floors, and they were very professional, calling back when they said they would, calling to confirm the measuring trip, showing up on time. I can't think of a thing to complain about. We haven't got this bid yet, so I can't speak to whether we will actually use them, but it is quite likely. Again, I have only had positive experiences with them, from friendly helpful staff at the store to the installers that show up at the house. I highly recommend them, based on my own experiences. read more

I looked all over the eastside for hardwood flooring. Floorcraft gave me the best, comprehensive and easily understood bid. They were on time for the scheduled installation date. Their installers were professional craftsman and easy to work with. The did an outstanding job and I now have beautiful hardwood floors. read more

Had new hardwood flooring and a new kitchen installed. They took forever to complete, damaging door jam and walls in the process. The finish on the floors never did match the stair floors that they also installed. Later found out they didn't even use the same finish on the two. Finally had to fire them and have another flooring company come in and do the job right. DO NOT even consider this company. read more

We've been slowly remodeling our townhouse over the past year and used this place for flooring. I found them a year ago when we wanted to replace our bathroom flooring after remodeling the rest of our bathrooms. We had a contractor lined up to do the work we just needed a place to sit and look at materials to finally decide what we wanted. I walked in during the middle of the day about 3 weeks before Thanksgiving and spent about and hour and a half looking at samples and needlessly taking dozens of phone pics. As I was about to leave the Pam W. asked if I had settled on anything in paticular and I relayed that I had found a couple of promising patterns, but I needed to check with my husband. She offered to let me check out multiple sample binder for the laminate I was looking at as long as I bring them back after "a reasonable amount of time". I only ended up needing them for a couple days before we settled on a particular pattern. I ordered a 12'x12' roll about 10days before Thanksgiving and was told they would probably have it before Thanksgiving, but would give me a call whenever it arrives. Well anyone that was in the area for Thanksgiving 2010 will remember that there was quite the snow storm that week, so when I didn't get the call I was none too surprised. The Tuesday after Thansgiving, I called them to find out where the material was and was told it had come in a week before and was available to be picked up whenever I liked. This kind of irritated me because we ended up giving our contractor the whole week off otherwise he would have ended up laying the flooring before the holiday, but whatevs since this is what remodeling is supposed to be about right? I went in recently looking to upgrade the flooring we purchased from them after our bath tub remodel blew up in our face (previous, shi**ier construction company, and don't ask unless you want to have to get a lawyer) and ruined the originally purchased laminate. We were seriously looking at doing tile for the shower surround. I figured that, based on my previous experience with them, I would just go in there and price out the materials and purchase them on the spot like last time. Ah, no such luck. A sales person came out feeling out the project to be done and immediately started on me about having them do it. [If you look and my other reviews (it may have already been taken down under the terms of the settlement agreement) we have had really BAD luck using companies to do install work. We have "a guy" and we're sticking with him. PERIOD! We have paid this man in excess of $15K to do various remodel work and have never been let down. He always makes sure it gets done right and fast. Always.] The sales person was all ready to give me samples until I got pretty firm that we have someone else to so the work and "we're not changing that". Suddenly he was like, "oh well, why don't you think about the project more and when you've reached a decision you can come back in and we can set a date for a conseltation and installation". Shame, I ended up buying everything from another business. Pam W. great at sales. Anyone else and expect the high pressure upsell which is a shame because they really have gorgeous samples, wide selection and beautiful material. The only reason I gave them 3 stars is because we were out of town when our contractor needed to redo the flooring and he was able to go in, have them look up my name, reorder the laminate and bill it to my account (based on the previous purchase) so he didn't have to front anything. read more

Well.... It has been two years almost and they had to replace all of the cerpet in the house because it was defective. The destroyed our house replacing it. Damaged the walls, floor boards. Damaged our celing fan in out daughters bedroom. They used our Dyson vacuum cleaner and broke it. They claimed we demanded that they use it. Not the case. They asked to use it. Its what we have come to expect with these people. Pacific Ridge homes will no longer use them for their new bulds. These guys are crooks and we will be contacting the better business Bureau. read more

We used them a year ago. We had our existing floors refinished and added hardwood to the other half of our house. Our floors still look great with the Swedish finish. Easy to work with and finished on time. We would recommend them for sure. read more

Hi, we had a nice carpet installed in 2014. they had a great selection to choose from and the sales staff were very competent. Our carpet started to stretch up and although the installation warranty was expired, the owner sent out the installer and fixed it for us. turns out winter installations can have this problem as the carpet is cold and hard to stretch. great customer service! read more

Horrible customer service. Sales rep seems too lazy to actually do his job.

Avoid this company! Would leave zero (0) stars if I could! Bought a new house and the builder used these clowns less than a year ago and they couldn't locate the materials used in my home. I called them numerous times and stopped in to talk to them in person and found Jennifer there to be lazy, incompetent and unprofessional. Finally gave up and took my business elsewhere. read more

Thanks Floorcraft for all the free hardwood flooring!!

Terrible experience all around. They charged us $12k+ to redo hardwood floors and subcontracted our job to a guy for $3600 (keeping the markup). For the project, their movers didn't show up so the workers piled our living room furniture in the garage and Curtis left the keys to my home with the subcontractors (something I specifically asked them not to do as he said his guys would do the job). We had many issues with the floors after completed including the finish not laying right and so it had to be redone several times with different types of finish. After the job was over they sent Pam to talk to us about the issues and no follow-up ever happened. Therefore, i would not recommend using this company for your hardwood refinish job. read more