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    Floor Shield of Rochester

    5.0 (1 review)
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    Photo of Rose D.
    22
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    5

    9 months ago

    They did our daughters large garage and our pool deck....5 stars in every way!!!!!!!!!!!!!!!!!!!! Amazing job and workers....

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    Christian Flooring & More

    Christian Flooring & More

    (9 reviews)

    TRB Very satisfied…read morewith my experience with Christian Flooring. Had LVP installed in my lower level and carpet in the upstairs. The sales team was knowledgeable, and the selections were top notch quality. The operations team was very transparent, regarding scheduling and any changes that arose. I have recommended Christian Flooring to everyone I know, and will continue to use them for all my future flooring projects.

    I am extremely disappointed with Christian Flooring. They advertise that their work is guaranteed…read morefor as long as I own the flooring, but my experience has been the opposite. I first contacted them about damaged tile that was supposed to be covered under their guarantee. I spoke to a sales rep, was given an email for their repair department, and even had a man come out to personally inspect the damage. After that visit, I never heard back--no follow-up call, no email, nothing. I followed their process, sent photos, and waited, but weeks went by without any response. Because I was in the process of selling my home and couldn't wait any longer, I was forced to repair the issue myself. It feels like once they knew I was short on time, they decided to ignore me, assuming I'd drop it. To make matters worse, they claim they have "no record" of the wood laminate flooring they installed for me in 2016, even though I've had ongoing problems with uneven planks popping up. Between the poor workmanship, broken promises, and total lack of follow-through, I've had one of the most frustrating experiences I can remember with a home contractor. The tile was installed in 2018 and the laminate in 2016, but neither job has held up well, and their so-called guarantee is worthless. I'll never use them again and cannot recommend them to anyone.

    Floor Shield of Rochester - flooring - Updated May 2026

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