We had been shopping for carpets for quite awhile. United Carpet had so much for us to choose…read morefrom. We ended up buying area rugs for the main rooms. We weren't sure about the colors or sizes, Christine chose the perfect rugs for us. She made the process stress free. We will definitely be back.

I lived in an apartment that was serviced by them they treated me as less then human and did a…read morehorrible job fixing the flooring. Completely destroyed the trim

** UPDATE** 5/30/25--Shawn and his team stepped up to the plate and took care of every issue and…read moreconcern I had. The guy who came out and did our stairs did an awesome job; I highly recommend him! I changed my rating to 5 stars based on how professional everything turned out and how well it was addressed! My wife and I are happy with the turnout! I purchased new flooring from Bills and just had it installed. The installers, Chris and Tommy from Veteran Pro LVP Flooring, did an excellent, professional job. I highly recommend the installers. They get 5-stars Bills' direct sales team and schedulers lack customer responsiveness once the sale has been made and paid for! There is no follow-up or callback when leaving messages or needing questions answered. The floors and carpet have been installed for over a month. They had to come back out to requote the stairs that we had already paid to be sanded and turned out like crap; been over three weeks still waiting. After follow-up call number two last Friday(5/16), I was told the treads came in, and I should get a call on that day or Monday. Today is 5/22, and there is still no call to schedule the installation; a third call/text-out has been made, and we are waiting! It's embarrassing to have people come over!

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

I was dismayed to see all the negative reviews, since our contractor wanted us to pick a product…read morefrom their showroom. The building is somewhat old, but their showroom is bright and well put together. A gentleman attended to us immediately and took time to explain all the various product. I didn't feel any pressure committing to one particular product and I didn't feel like he was trying to sell us the more expensive product. Overall I had a positive experience at Harman Floors and I would recommend checking the place out if you're thinking of redoing your floors.

These guys live and breath Hardwood Flooring. There is no one in the area whom i would trust more…read morefor first quality products and advice. They used to be a wholesaler years ago so their showroom is in an indutrial looking building, but dont be fooled it is beutiful inside and the selection is unmatched. We have used them for several rooms in our house and have always gotten the best value and insights. Once they explained how wood that was improperly milled was often sold to other store but they reject is if the quality isn;t there. Tom said you'll be sorry when you try to install it. Great resource for Rochester, no matter where you're coming from.

We noticed the Premier Hardwood truck in our neighborhood several times over the years while…read morewalking our dog, and we knew we would need them to refinish our floors eventually. Yelp doesn't steer us wrong so after reading through their positive views we called and scheduled. Bryan was easy to work with over the phone and even accommodated us when we needed to reschedule due to a family situation. Bryan and Jeff were on time, friendly, respectful, and did an amazing job on our kitchen, front foyer and back hallway. The before and after pictures truly tell the story. There was some dust, but not a lot. They did put up plastic sheets to minimize dust in the other areas. We did spend about 30 min vacuuming and dusting before we put everything back together and that really was not a big deal. So worth it and I feel like I might be ahead of schedule on my spring cleaning! We have a couple more rooms to do and we will schedule with them for sure!

Jeff at Premier Hardwood made the experience of refinishing hardwood floors pleasant, easy, and…read morestraightforward. His level of responsiveness and communication was the best I've experienced from any business. He responded very promptly to my emails and texts and was proactive in re-sending emails he wasn't sure went through. He sent me regular updates on the timeline. I received quotes from 2 or 3 other businesses; his pricing was competitive but ended up being the most valuable. He made the entire process easy to understand and was transparent with his suggestions. He was flexible, and the completion of the job was prompt. The final outcome was beautiful and made such a difference in our new home. We wouldn't hesitate to work with Premier and Jeff again.

Steve did a phenomenal job at my home. Professional, attention to detail, just can't say enough…read morepositive things about him or his work. Highly recommend!!! John

Steve is phenomenal! Communication was outstanding, always so kind and responsive. Our hardwood…read morefloors look better than I imagined. ​

We needed a new floor in the kitchen and back entrance to our home. We went to their store to get…read morean idea of what to use. We spoke with John and he agreed to come over to our home that same day to measure. We returned to the store to pick out our flooring and schedule the floor install. John spent a lot of time going over different products and made them fit into our budget. The crew arrived 4 days later to do the install. They were running a bit behind and called to let us know, which shows they are responsible. They were very friendly and professional and took pride in their work. We discussed a change to be made to the back entrance and they fixed it right on the spot to our complete satisfaction. We were very happy with the whole process. We would use them again and would recommend them to anyone needing flooring.

I went in really not sure of what style rug i was looking for and before i knew it i had the owner…read moreJohn, his wife Janine and their son AJ giving me ideas. It was truly a pleasure working with all of them. With their help i was able to choose a rug for my living room that I Love! The installation was done by another son Johnny and Rich, also very personable and they did a great job! This is one very pleased customer and wouldn't go anywhere else! Go see them, you will not be disappointed!

We have redone our kitchen and master bath in Cambria quartz, a beautiful material that requires…read morelittle upkeep (no sealing). We recommend working with Mary Lou to make arrangements; she is professional and very helpful. The installation was done on time and seamlessly (in every sense of the word). We would recommend them to anyone! We also did two small jobs using granite from the remnant area (they don't install these) and got two good deals.

absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

Quite satisfied with the result for our project - we replaced old aluminum windows with wooden…read moreFoldUp windows from Rochester Colonial. We were interested in their mechanism which allows the pane to fold up toward the ceiling, resulting in a large opening ideal for this converted front porch. The company is based in NY, but was patient and helpful working with us and shipping their product to California. We customized colors and grid pattern, and went back and forth with a local window contractor to ensure fit and that their product would work with our sash and sill setup. (Thanks WDMremodels!) Shortly after our order, the 12 week estimate got buried in shortages and delays - everything ground to a halt. I've discounted a star because I spent a few months in the dark trying to chase up any sort of a timeline. The sales guy who took the order disappeared. Eventually Joe M picked up my info and would periodically answer to explain the delays with their supplier. Kudos to him, I was worried for awhile that my deposit had vanished into a black hole. All of that is not the companies fault, and they are obviously frustrated by these challenges too. In summary, I liked how this product turned out and the folding windows are great, they look just like our other double hung windows but allow you to really open up the room. Thanks RC!

Rochester Colonial is an outstanding company. They have skilled installers and excellent products…read more When we ordered windows for our house last year we investigated several different window manufacturers and installers. We picked Rochester Colonial and are very happy that we did. The windows replaced older worn-out casement windows, the new windows are very energy efficient, made from durable materials and are a joy to operate. The installation process went very smoothly. The installers, all employees of Rochester Colonial not contractors, were highly skilled and very pleasant to work with. They left the windows spotless and the work areas were very clean. Both during the install process and afterwards. I would also like to mention that the salesman we worked with, Doug Decker, was very helpful is ensuring that we had exactly the right product and was very careful to make sure all of the details of the order were correct. We were so happy with the windows and Rochester Colonial that we went back and ordered a replacement front door. Once again the install was very smooth with a quality product. I highly recommend Rochester Colonial and their employees.