Did a great job remodeled my master bedroom from top to bottom. Also installed a carpet in another…read morebedroom was respectful of the property cleaned when done Would definitely recommend!

From the owner: My business is a small and very quick with the work and also do quality work we are very easy going…read morepeople and also like to have a good time on the job while still getting it done very flexible when it comes to the price on job willing to work with people who need it most

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

** UPDATE** 5/30/25--Shawn and his team stepped up to the plate and took care of every issue and…read moreconcern I had. The guy who came out and did our stairs did an awesome job; I highly recommend him! I changed my rating to 5 stars based on how professional everything turned out and how well it was addressed! My wife and I are happy with the turnout! I purchased new flooring from Bills and just had it installed. The installers, Chris and Tommy from Veteran Pro LVP Flooring, did an excellent, professional job. I highly recommend the installers. They get 5-stars Bills' direct sales team and schedulers lack customer responsiveness once the sale has been made and paid for! There is no follow-up or callback when leaving messages or needing questions answered. The floors and carpet have been installed for over a month. They had to come back out to requote the stairs that we had already paid to be sanded and turned out like crap; been over three weeks still waiting. After follow-up call number two last Friday(5/16), I was told the treads came in, and I should get a call on that day or Monday. Today is 5/22, and there is still no call to schedule the installation; a third call/text-out has been made, and we are waiting! It's embarrassing to have people come over!

Finally, after months, they fixed our floor, but not without additional issues. The first tile…read moreinto our laundry room was the wrong color. That needed to be ripped up and done again. While I'm glad they finally made good on the floors, it took us 6 months.

They installed hardwood floors in my home. It took 2 days and they worked all day and did a superb…read morejob. We have done business with them for 25 years and find them to be the best.

I highly recommend On The Spot Cleaners! Laundry wasn't drying and when checked the outside vent…read moreit didn't appear blocked. Fortunately a technician was able to come the morning I called and they cleared a significant blockage of accumulated lint. The technician was prompt, arrived at the time stated; very conscientious of not making a mess and cleaning up afterwards. He also provided good advice on how to avoid issues going forward. The office was quick to return my call and follow up with information. The service cost was very reasonable especially given the quick response. I will use their services again!

Excellent job, carpet looks brand new Highly recommend…read more Very responsive Professional and knowledgeable staff

This place is amazing. Personally I have purchased 2 beds from them. Their service and patience for…read moresomeone who can't make up their mind is unmatched! My sister bought an amazing new bedroom set. She still loves it 2 years later. At the same time, I bought an entire new living room set for my grandmother. Less than a week later, my grandmother passed away. I obviously didn't have the furniture yet. They allowed me to cancel the furniture with no issues and gave me store credit since it was paid with the store credit card. They also called me 2x in 3 weeks to check in and make sure that we were OK and to see if there was anything they could help with. They are genuinely amazing people with well great furniture at great prices. Love shopping local and getting quality products at lower prices!

I was getting our home ready to sell and had Love's come in and install fresh carpets. While I was…read morethere we found a great living room set for a good price. Once the carpet was installed, our new furniture was delivered. All on time, and professional even during a pandemic. Now we have moved and I need to get 2 new beds. Heading down at 10am!!!

We had our carpets installed when our home was built and they eventually buckled in various rooms…read more When we needed to have them re-stretched, it took multiple times for someone to come out. When the job was finished, they said that if the issue comes back Victor Furniture would fix it under warranty. Well... a few months later, the same wrinkle re-appeared. It took multiple calls to get a response from Amanda, their contact. When I told Amanda they originally fixed it, she said we would have to pay AGAIN. Finally, after explaining we were told it was covered from a repair this year, they agreed it was under warranty, but on the service date no one showed up. They I had to spend multiple calls trying to get someone to come out. When they did, they told me that it would be hundreds of dollars to fix. I'm really disappointed with their service.

I saw the injustice to this Company's reviews and had to write fully realizing that the 2.5 present…read morerating is no doubt either an apparition or a few disgruntled customers out of the thousands they served. I'm a General Contractor and have placed over 50 orders (Flooring) with them and have never had a problem. No late shipping, no wrong orders, no price games, nothing. So if you count my positive 50 experiences you have 4.8 rating. Use Yelp for Restaurants use the Better Business Bureau for Businesses is my advice. Jim Rochester Residential Remodeling LLC

We love our new flooring! The Coretec flooring in the 3 rooms we had done is beautiful, and the…read moreinstallation was done perfectly by the professionals at Messner. We highly recommend Messner Flooring if you want quality workmanship.

Great overall experience! I got 3 floors done in the kitchen, bathroom, and upstairs hallway and…read morethey all came out really nice! Christo did an amazing job and the whole team worked through the problems to get everything done!

Stopped by during the Canandaigua sip and stroll event. My husband and I have been in the market…read morefor new flooring for awhile and haven't been able to agree on style. The young man was able to provide some advice and samples and we saw some variations that we do want to pursue further. Fabulous gem right here in Canandaigua.

Store service was great. Since they do not have their own crew installing carpet, they provide a…read morelist of installers. I had one come to provide a quote and take measurements. I was pleased with his communication and VERBAL price do I decided to just go with him. He promised a formal quote and we set an install date. Prior to the date I asked again for a formal quote with no reply. During install, he asked what he provided as a verbal quote and I replied. At the end of install, the final number was higher than the verbal quote. He had several excuses which I reminded him we discussed when he first came. He then said, well it took longer than I planned. I paid with no argument. My approach is to never do business with a company again if they take advantage of me. Point is, until Skip's returns to employing their own installers, I will never buy flooring from them again.