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On Call Rochester Repairs

5.0 (1 review)
Open Open 24 hours

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Services - On Call Rochester Repairs

Bathtub installation

Bathtub repair

Drain installation

14 More Services

Drywall installation or replacement

Drywall repair

Floor installation

Floor repair

Floor restoration

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Shower installation

Shower repair

Wall patching

Wall finish repair

Wall finish installation or replacement

Wall texturing

On Call Rochester Repairs Photos

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1 year ago

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CertaPro Painters of West Rochester, NY

CertaPro Painters of West Rochester, NY

(1 review)

Upper Mount Hope

Certa Pro did not leave us with a good impression or experience. Our experience with this company…read morewas horrible to say the very least. Our job that was preformed was very expensive and the high level of errors they made and the laziness the painters showed was totally unexceptable. After the painters first day we noticed several errors that still needed completion in areas we were told would dry well and were complete. Imagine our surprise when we looked over our home and saw numerous locations on our home that paint was missing or very faint and several paint spills. It was an absolute nightmare. The painters returned to fix there errors and to put all blame for the terrible work done on the helper they brought with them. They then asked us if we were ok with the individual who supposedly was to blame for the mistakes to return to clean up his errors. We told them no and that we just wanted the errors fixed and done correctly without anymore hiccups. After the errors were corrected there were still more errors and the painting lacked good quality. The painters then returned again with new helpers and we were told the wrong primer was used and sanding needed to take place. This was very baffling to us as we thought we were dealing with and had hired professionals who were knowledgeble of the proper steps to take when painting an exterior home. The fact that they had to go back and re-do several times there work was very questionable and gave us pause. We were also repeatedly given the excuse "thats a tough spot, or thats a high peak". We hired certa pro for a job it should'nt have mattered how tall the house was. We were kind enough to allow the painters to use our restroom and we were stunned to notice that they actually used the restroom outside in our yard!!!After all this they had to come back another day to fix more errors that we noticed again. This was a job that we were told would take one to two days to complete and certa pro ended up coming multiple times to fix errors we pointed out. It would'nt have mattered the amount of time it took to get the job done we just wanted it done right and not to have to keep calling them back to fix problems. The painters didn't appear to have throughly examined there own work. They left us with anything and did not care about the quality or hoped we would'nt notice. There attitudes also became very rude and they were irritated with us for noticing they did not do there job properly. . The painters did not do the exempliary work certa pro supposedly represented. . We pointed out errors and as a result we suffered for work we expected to be done correctly. When we paid certa pro right after the first day of poor quality work they performed it was easy to contact them. I reached out to the manager for a survey and still have not received a response.... They did not treat us properly . Certa pro has also not followed up after so many errors to check if things were ok with the project. We were not offered a apology or any sort of compensation for what we suffered with the amount of errors that occurred with this project. Instead they have distanced themselves from us and not worked to keep a good customer relationship. It is very much bad for business.

From the owner: We are a full service residential painting company, performing interior and exterior painting, deck…read morestaining, carpentry and drywall repair, color consulting, and powerwashing. Our workers are career painters, experienced craftsmen who take great pride in their work and customer care.

On Call Rochester Repairs - plumbing - Updated May 2026

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