Horrible flooring! Hardwood floors were unevenly sanded, the contractors only sanded the areas you could see. There are rough raw wood throughout my flooring. I will be forced to have another company come and sand and refinish properly. A huge mistake hiring this place. Don't waste your money or time. The customer service was even worse. The owner is a scammer. I can't believe this place is still around. I would not recommend. read more

I was referred to Floor Advisors by a colleague and I will say that it was a very good decision! We recently purchased our home and the previous owners did not care much for the carpet. (Color clashed with the walls and was pretty worn) Someone came to the house and did all of the measurements for where we wanted to replace the carpet and was pretty quick. Afterwards we had to set an appointment to go into the store and make selections using their samples. We chose to upgrade our carpet padding for the basement area and keep basic padding but upgrade the carpet in the bedroom area. Pricing wise, they have some of if not the best prices in the area! The carpet we ordered took about two weeks to come in. Once they arrived, Floor Advisors came to our home and installed the carpet. We were amazed at how fast the installation was. Overall a great experience and I HIGHLY recommend them if you need new carpet or flooring! read more

Be prepared to clean. We used Floor Advisor to install hardwood floor in the bedrooms and stairs. The project took little longer than expected which was no big deal since I was working from home. The crew of 3 sometimes 4 did a good job installing the floors. As with any home project there were few things I did notice about this 1) the crew did not use have the equipment on day 1 so hence the project took longer; 2) I would expect them to bring and use a cover for all the furniture specifically the mattress so all the dust and debris does not get in; 3) When moving the furniture back we noticed there were many areas where dust and debris remained. The cleaning after job was the most frustrating part because my wife is highly allergic to the dust and debris. But considering everything I am happy with the outcome. read more

We used Floor Advisor to add new LVP flooring to our house as well as some tile and stair work. The crew did a great job and worked efficiently to get the whole house job done quickly. We love the way our new flooring looks! read more

Quality work at reasonable prices! Communication was constant and consistent with agreed upon timeline. Will definitely use again!

Horrible carpet and horrible service. If you plan to buy from them definitely don't reach out to Michael. He will yell, talk over you and then hang up the phone. They leave their customers in a limbo with no answer at all. Very bad customer service. I don't know how they are in business. Don't deal with Michael. read more

We had a wonderful experience with Floor Advisor from start to finish. Would definitely recommend and hire them again! They did 2 floors and stairs for us, and we love our beautiful new stairs and flooring. I appreciated that the owner, Bob, showed up to give the quote and patiently answered our dozens of questions. The crew worked quickly, with attention to detail and quality. Mauricio was very responsive to my many questions as well - their communication throughout the process was excellent. Thanks for a quality product at a competitive price! read more

VERY PLEASED with the customer service and, more importantly, the work. I called Floor Advisor for an estimate after feeling quite deflated from another recent estimate due to the unexpected high cost. Once I made the call, it was only a couple of days later that the owner himself came to assess our needs and provide the estimate. He was able to do the calculations and provided an estimate on site... I was ELATED. The estimate (hardwood purchase/installation for 2 rooms, hardwood refinishing for our large foyer and staircase, and a hardwood repair in another room) was HALF the cost of our previous estimate which didn't include the staircase or the repair. The formal estimate/contract was emailed to me 2 days later (which we signed immediately) and the work began a week later. The entire project only took 2 days and I couldn't be happier with the result. Thanks again!! read more

Floor Advisor - Refinished foyer and staircase.. thrilled!! - Flooring Near Me - Gainesville, Virginia

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I called Bob at Floor Advisor because I needed an estimate to refinish my hardwood floors. After a few minutes on the phone we set up a time for the next morning. Bob called before he arrived as we had agreed the previous day. After greeting Bob at the door he put on shoe covers and proceeded to my hardwood floors. I asked Bob what he thought about the condition of my floors. He was honest and said "why do want to refinish them?" After talking with Bob he explained that unless I wanted to change color my floors were fine. He was professional, kind, and thoughtful. He took the time to explain each area of concern. Bob did all of this knowing he wasn't making a dime. He actually was making a lot more. This is the way to run a business. I will remember this and the next time I need flooring or refinishing Floor Advisor will be my first call. In addition, I will be recommending Floor Advisor to all my friends and family. Once again, thanks Bob and Floor Advisor. read more

For the flooring experience we had initially I would have given them a 5 but what transpired over the next 7 weeks made me drop this to a 2. We had laminate wood-look flooring installed across our main level of our townhome as well as the upstairs hallway. In addition, we had 2 sets of stairs changed from carpet to hardwood for a seamless look. Our installation of the floors and stairs (one set) took 4 days and it looked great but by the time we got to the last day, an entire set of stairs was untouched. Needless to say we were confused because we were under the impression all stairs would be wood. This is where things went downhill. We never asked for any stairs to be left carpeted. Bob worked with us on pricing due to their mistake and had another installation date set up. His crew comes to do the stairs and they stain them a cherry color with a high gloss finish which was the complete opposite of the rest of the house (flat/matte brown flooring & stairs). We noticed right away that it was wrong and brought it to Bob's attention the following day. His response was to wait a few more days because it needed to cure. Fine, we waited 3 more days and brought it to their attention. I was told they'd be at our home 3/22 and 3/23 to complete the stairs. 3/22 comes and by 1pm no one has shown up. As it turns out, they never even set up a crew to come do the work! Beyond that, I was told someone would come 3/23 to start the work and the person shows up and says "Oh yeah, that's the wrong color. We'll order the stain and can do it next week". To make a long story short, it wasn't until I complained about their mistakes (having 2 different colored sets of steps) impacting our home's value if it was left that way that they agreed to strip down all of the steps and redo them all to make sure they match. They did so but did a sloppy job of it and I had to send pictures of the white risers (that they installed a few weeks prior - brand new) that had stain all over them for them to come fix them. The project wrapped up 7 weeks after it started. We're happy with our floors and stairs, finally! With any home renovation, there are bumps in the road along the way but the customer service aspect completely lacked when it came to resolving issues. If you choose to use Floor Advisor, my best advice would be to have them review the quote with you line-by-line, over-communicate, and make sure they know exactly what you want. read more

Floor Advisor Gainesville was a pleasure to work with, offered the best selection, and the best price. Bob Amin was awesome to work with, the salesman in the store was knowledgeable and not pushy at all, and the installation team was super, I highly recommend using floor advisor!!! read more

I just visited Floor Advisor this week looking for flooring. Mauricio was very friendly, kind and helpful. He was really knowledgeable about each type of flooring and helped me to determine what type of flooring would best suit both my needs and my budget. I can't wait to see what everything looks like when it's installed! read more

I just installed new floors on the whole main level of the first floor.I felt very confident working with Bob to complete this huge project. The process went smoothly considering the whole first floor was stripped down in 1 day making it difficult to live in , however, you just have to prepare yourself for this and know it's worth it in the end.The only thing that was not done was the furniture was not covered during this process . The install went smoothly and meticulously. The railings I had stained matched perfectly with the new floors and white pickets were installed to perfection. I love my new floors and would definitely recommend Floor advisor to my friends and family. read more

We had hard wood installed on the main level and carpeting upstairs. They also stained our rails to match. We could not be more pleased with the quality of products, very reasonable cost, and the courteous, skilled installers. Highly recommend. read more

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Floor Advisor is an exceptional option for home owners seeking replacement or new flooring options. This is a family owned and run business. Bob and his father are truly professionals who offer outstanding service, know their business, and can offer their customers expert advise when making flooring choices. My wife and I sought and found Floor Advjsor which has an extensive selection of flooring options. Their assistance helped us select the right carpet and engineered wood for our basement project. Floor Advisor did such a great job of installing by being on time, performing a spectacular install, and cleaning up after completion all for a very reasonable price. read more

They did an ok job, we found a few streaks on the floor and have tried contacting the company to fix them. We keep getting push back and unfortunately they don't seem to be willing to fix their very obvious mistakes in our floor. We are still trying to work with them to fix it. We pointed out the issues prior to them finishing the job and they assured us it wouldn't be noticeable. It is. Hopefully they will fix their mistake. read more

I will start by saying I love my new floors, however, the installation was a nightmare. We obtained quotes from several companies and narrowed it down to two. We chose Floor Advisor because Bob was knowledgeable, responsive, and just a nice guy. Our flooring was backordered for several weeks, but we were fine with that. Once installation started, things took a turn. We recently had our cabinets painted and we knew doing the floors after the cabinets were painted was a risk (especially since we were busting up tile), however, certain precautions would have minimized the damage. The demo crew showed up on day 1 with a foreman. My husband and I got quickly out of dodge so we would not be in their way. The foreman disappeared shortly thereafter. We came up from the basement to check on progress after several hours and the NOTHING was tarped/covered. So not only did we have an inch of dust and debris on all surfaces and our large sectional sofa, but every single one of our lower cabinets were damaged to the point that when they were fixed, wood putty, priming and repainting was involved. Our 3 month old refrigerator also has 2 big dings in it from flying debris. Again, a tarp may have prevented that. We tried to communicate with the two laborers, but English is not their first language and the foreman was nowhere to be found. In addition, the work van was leaking oil and leaked oil on our driveway, the sidewalk in front of the driveway, and on the street. When the foreman finally came back, he put tarps down (too late) and put cardboard underneath the leaking van (again, too late). When they left for the day, there were nails and debris left in our driveway and they did not leave our home in satisfactory condition. The second day of demo we at least had tarps, but again the foreman kept disappearing which made communication difficult. The laborers left our house in disarray beyond what you would expect, to the point that we had to clean feces off the toilet on our main floor bathroom. We called Bob several times with no response until finally we drove over to the store to speak to someone directly. We asked that Bob and his partner meet us at our home on Saturday morning so we could discuss our concerns in person. Bob offered to have a cleaning service come in to clean our home and have someone come and power wash the oil stains. He also promised to follow up with us that afternoon/evening to see how everything went that day. None of that happened. No cleaning, no power washing, and zero follow up. The installation crew was far more efficient and neat so Saturday and Monday-Tuesday went a lot smoother. It was rather hot on Monday and Tuesday and of course our home was hot as the saw was located outside and the door remained open a lot. I figured that was the reason why the A/C wasn't cooling down our home. It wasn't until the next day when I went to check all the floor vents I realized that ALL of them, except one, had been put back in the floor closed. With the lack of air flow, guess what happened? Yep, the outside unit froze. So that was a $200 service call. And the only reason why the one vent was open was because it was never put back in the floor properly ----they didn't cut the flooring properly to allow the vent cover to fit. My husband tried calling Bob repeatedly after the job was finished and, again, had to go into the shop after receiving no response. We wound up deducting the cost to fix the damaged cabinets (as Bob agreed) from our final payment. Not once has Bob followed up with us since. We even called last week to try to find out the color of the stain they used on the shoe moulding and stairs to fix something else (won't even get into that) and it took calling for several days with no response until my husband once again had to go to the shop to get the information in person. Love my floors but highly disappointed in the entire experience. read more