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    Clawes Flooring

    4.0 (7 reviews)
    Open 9:30 am - 7:00 pm

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    Empire Today

    Empire Today

    1.4
    (233 reviews)

    Overall great value, sales and installation! First I want…read moreto say I really love my carpet and the selection was amazing! Steven was my sales guy, he was thorough in explaining the carpets, showed times of options-in our house, and gave his direct never before he left. I changed my mind in the color and they were responsive and quickly sent over new paperwork. They texted and emailed to confirm installation date and called 1/2 before arrival. Install crew was 3 people did upstairs 3 bedrooms hallways and closets, stairs going up and down both with turns. Basement was large living room- really 2 rooms and a bedroom with closet. Moved all furniture and put it back in the correct place. They were there from 8-3 all done and cleaned up! Some potential drawbacks-Their Plush style carpets were polyester but in todays world I don't think that has the same drawbacks it used to. I did feel a little pressured to make a decision while he was there in my house, right after measuring. When I changed my mind they were a little hesitant to allow me to take carpet samples from showroom back to my house. Moving the nick-knacks and books to a lot of time, they offered to come earlier than original schedule but I wasn't ready. (Not a knock against them just an FYI, if you have stuff in the floors of your closets or lots of shelves) PS for a variety of reasons I don't plan to use them for my LVP.

    I am extremely disappointed with my experience with Empire Today. While the installation process…read moreinitially appeared to go smoothly, the quality of the carpet has been unacceptable. Within just a few months of installation, the carpet began ripping and showing clear signs of premature wear. A new carpet should last for years, not start deteriorating within months. What has been even more frustrating is Empire Today's response after the issue was reported. I expected the company to stand behind its products and workmanship, but instead I experienced delays, poor communication, and a lack of accountability. The post-installation support has been disappointing and has left me feeling ignored as a customer. The condition of the carpet raises serious concerns about the quality of the materials and/or installation. I invested in a new flooring solution expecting durability and peace of mind, but received neither. The failure of the product so soon after installation is simply unacceptable. At this point, I am requesting a full refund due to the defective condition of the carpet and the inadequate support provided to resolve the issue. Customers should not have to fight for assistance when a newly installed product fails in such a short period of time. Based on my experience, I cannot recommend Empire Today. The combination of poor product quality, carpet damage within months of installation, and unsatisfactory customer service has made this a costly and frustrating experience. Pros: Scheduling and installation appointment process was straightforward. Cons: Poor carpet quality, ripping within months, inadequate customer support, lack of satisfactory resolution, and failure to stand behind the product. Recommendation: Consider alternative flooring providers that offer higher-quality products and better

    Clawes Flooring - flooring - Updated August 2026

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