Great experience from start to finish! I would suggest you research not only the company but also the flooring product you are installing! We did and were surprised how 4 of the 6 competitors we received estimates from were not completely up front about the products they were trying to sell us. Two of them after two trips into their showrooms finally answered our questions honestly.
Until we talked with Bobby Clawes and did our own research we didn't realize most wood flooring local big box, independent installers and national discount installers try to sell you is sourced from Russian trees shipped to China where the wood is cured/dried using chemicals (some banned from use in America as drying agents due to toxicity) By using a chemical process the drying is less half the time similar wood flooring is cured in Canada saving months in the process. The curing methods being shorter will often result in you having problems with the wood 2 to 4 years out, not to mention the chemicals leaching from the wood over time in your home.
As we researched and were getting estimates, we found several local and national companies sales people were not aware or not completely honest with us as we asked about where the flooring was coming from, the process the manufacture uses to cure the wood or about the well known wood flooring companies they were representing. Many well know companies source their product from China lowering their cost. In the end a couple companies admitted they either were not aware and two actually said their sales people might have miss understood our questions. Really?
I am so glad Bobby was the second person who came to measure our home for our estimate while explaining the process. Then his people in their showroom were more knowledgeable than the other 6 companies we were getting estimates from.
Do your research after you speak with Bobby, you will be glad you did! We have two sets of friends who didn't using another company who now have issues with their floors. The installers who installed the floor and the manufacturer will not help them since it outside their limited warranty. One family is currently talking to Clawes about tearing out and replacing the floors they had put in two years ago.
Back to Clawes, their installers were great, friendly, knowledgeable, and able to answer our questions about the installation process while giving us tips about how to care for the floors in the future. They were a few minutes late arriving, apologizing as they got to work. The floors look great and we plan to use Clawes when we remodel our basement next year or two. read more