I had a great experience from start to finish. The mitigation team did an amazing job, and the rebuild team was professional, helpful, and always respectful of my home. A special thank you to Kandy for taking the time to explain the billing process and helping me navigate everything with my mortgage company. The entire team made a stressful situation much easier, and I truly appreciate their hard work and excellent customer service. read more

If you look at my review history, you'll see that I usually write positive reviews. However, working with Flood Response has been one of the most painful and inefficient experiences. We had a flood in our home in LaQuinta more than a year ago. We hired Flood Response to handle the clean up. They sold us on their experience working with insurance agencies. So we also hired them to handle the rebuild. THAT WAS A HORRIBLE MISTAKE! It's been more than 13 months and we are still not finished. While insurance delays are certainly to blame - this company did nothing but cause more headache. In January, I threatened to move the rebuild to another company. They promised to have the rebuild completed by Coachella (April). It's November now and our house is still not back together. The company has been completely incompetent all around. -- Unreliable - They changed our general contractor a few months into the project after he had done zero. They new one was equally awful. -- Non communicative - They promised to send us weekly update emails to inform us of progress - didn't happen. -- Lazy - They've had our personal belongings in storage for 13+ months now. Our insurance was slow on approving an repair inspection, but once it happened, Flood Response told them they had the wrong couch (they didn't). It's now been 4 months since that inspection and we still don't have a report on repair. They also sent the report to a completely different insurance claims company. -- Crooks - during the rebuild, one of our water heaters exploded. We had them quote the repair and it was 4x the price of another vendor. BEWARE! They are terrible with insurance. They might be find for remediating a flood. But DO NOT trust them with a rebuild. read more

Flood Response Restoration Services - General Contractors Near Me - Thousand Palms, California

BEWARE - Do not hire this company!! We urged Flood Response to do flood mitigation for us when we had a major flood at our home in Indio, California. We are snowbirds and were back up north when the flood occurred. Unfortunately we did not read the reviews on this company before hiring them or we never would, but we were in a panic. The first red flag should have been having to sign an open-ended contract with NO ESTIMATE of the cost. We were assured that this would not be an issue as our insurance company would pay and they were experienced in dealing with insurance companies. The second red flag was that the work was completed (but took over two months) and we still hadn't received a cost. Then when we finally got it the insurance company would only pay a portion of it as the costs were double what they should be for the work performed. The insurance company asked Flood Response to justify their bill but they never responded. The third red flag was their communication, or should I say total lack of it. They ignored our requests for any and all information. To make matters worse they convinced us to do the restoration work (this was before the issues came out about the mitigation costs) and assured us that we would not be out of pocket. Well, that was a disaster. They took 5 months to do the work. We have a very small house so this was a long time. Luckily, by this time we were back in Indio (we had to rent for several months) and could be onsite to see what was going on. People were there every day but very little was accomplished and most work was done so sloppily that it had to be redone. Again, their costs were well over industry standards. All they want to do is gouge the homeowner and their insurance company. I could go on and on about this problems we endured with them, but we finally got through the restoration and did have to pay them out of pocket but we did that to just to get rid of them. Then after almost a year from the flood, they said we owed them over $10,000 for the flood mitigation work and put a lien on our home. They will not respond to any calls or emails from us so we sent registered mail that has also not been acknowledged. Now we are going to have to fight them in court. Scott Young will probably respond to this review and say that he doesn't know who we are, as that is what he does for all the negative reviews. But he definitely knows who we are as he was our main project manager. read more

I think they are extremely dishonest. At first they sounded good and caring even if their price was almost 3 times more than other companies they assured you they do good job but once the job was done they get you for more money read more

Im only putting one star because it wont allow me to put negative stars. They claim to give peace of mind but they are a load of headaches. You're better off hiring home depot workers out in the parking lot. Luz might be short for Lucia is very unprofessional and rude. Doesn't return phone calls and talks over you. They take forever to rebuild and keep getting backed up. They promise a few weeks and end up taking a whole year. They over charge and scam. These are facts! Beware! read more

I hired them to remodel a couple of rooms and replace my flooring, and I couldn't be happier with how everything turned out. Scott was super helpful throughout the process, and Kandy really made sure the final steps and closing went smoothly. I love the results! read more

Zeke the plumber diagnosed and fixed the problems. He kept me informed throughout the process. Thank you.

It was great working with Roy Triplett and his team! They were helpful, very informative and completed the structure repair in one day! Thank you Roy and your team. We look forward to continue working with you! read more

Flood Response Restoration Services - General Contractors Near Me - Thousand Palms, California

thank you !! these people were understanding and helpful from first contact. i was stressed and nervous but Ashley patiently explained everything. HOA is problem, among other things, but Flood Response is professional, knowledgeable and so very helpful. thank you !! read more

Totally disillusioned with Flood Response. I purchased a vanity, taps for vanity, shower door, flooring and all tile for the shower. Purchased extra flooring for the bedroom (not covered by insurance) measured by Alex. Cost of these items is about $2200.00. Insurance company paid out (1) vanity - $869 (2) shower doors - $675 (3) Flooring $2056 (includes labour). This was paid to Flood Response ($3600). We were not reimbursed. We were told told extra things were done, but when we asked for cost breakdown, Nada. In addition ,several other items were paid by Insurance company that weren't done. Window trim in living room, $2292 and moving/installing mini split $395. They won't provide the cost to put in shower instead of tub/shower combo. Insurance allowed $2131. Shower door would be needed either way. The master bedroom flooring was an extra 48 square feet. A meeting with Alex and Luz was held, but their decision of no refund for our out of pocket expenses had already been made, so was a waste of time. Subsequent emails, texts were a waste of time with little response. To date no breakdown of costs of so,called extras. read more

I had a horrible flood under my kitchen sink. Flood Response came out quickly and their team efficiently dried down the area. I was pleased with their response time, friendliness and felt the price was very good for the service I received. I hope to never need them in the future but if I do, I know who to call! read more

I used this company for emergency services when my kitchen flooded in the wall. I had such a good experience that I decided to use them for reconstruction - and I'm glad I did. Roy Triplett was the project manager and made the whole process extremely easy - he even came to my house when the insurance adjuster was there in case she had any questions. The process was easy, communication was great, I never had to worry. Everything got done amazingly well and there were zero surprise costs. read more

such a great company in the valley for repairing nearly everything after a leak or flood. Ashley in the office was a big help in explaining all the steps from beginning to end read more

This is my follow up review for the reconstruction to my original water leak back in November. Thanks to Skylar Rogers and her crew the final repair was completed and all was back to normal. Ashley's followup at the office and the reassurance of GM Scott, all the members managed to complete the project and have satisfactory results with my insurance carrier - State Farm. We all know it is a challenge to have good people and to meet the expectations of all your customers. My thanks again. I hope I don't have to see you again but wish you continued success. Nancy S. read more

I will leave a more detailed review within the next week. But overall, i would NEVER use this company again or recommend them to anyone, even my worst enemy. All I can say is that the project manager Lucia lies. If she is your project manager get everything in writing, OR record her when she does the initial walkthrough. They did both water restoration and rebuild. All this took 6 months when it should have been a few months. More details to come. They left lights on, window shades open, and even left my front door UNLOCKED several times. Stay away. I will personally contact the owner and let him know how people are in his company. read more

URGENCY! IMMEDIATE ACTION! This is the company to call on for your one-stop shop. No need to call around as they respond with no hesitation! This company with Jose Galvan completely understand the stress and helplessness one feels when your house is flooded. We called them and in no time that SAME DAY we had personnel, equipment, guidance & and a plan as to how our house was going to be reconstructed and that is priceless. Seriously, wish everyone reading this would have been able to see how amazing and rapid Flood Response was! Thank you Flood Response! read more

This company and their service is top shelf. We as a home inspection company deal with this company on a regular basis. They are on the top of our list of 3 referrals to all our clients due to their professionalism and follow up with every aspect of remediation. They have done both personal and professional work for my company and myself. It starts with Chris Cellini, all of the office staff, and ends with Lance Bohn and his crew. Finding black staining or wet areas in any house is never a good experience for a buyer, seller, tenant etc. Water damage is not a nice experience for any of us but if you do have a water damage of any kind call Flood Response! Thank you for helping so many of our clients guys and gals! You are the best. read more

This company is awesome. I really appreciate all the help Lamar was for us. He got things done quickly. Super professional and pleasant experience. Thank you for wonderful work. read more

I'm very glad to have gottn to know the people at Flood Response after a copper pipe developed a hole beneath my living room floor. They conveyed my need to my insurance company and then completed the repairs. Roy Triplett masterfully coordinated tile, plumbing, painting, drywall and carpentry efforts. I don't think a day went by when we didn't have someone in the house pushing the project forward. And we love the result. Flood Response turned a negative experience into a positive one and I'm happy to recommend them with enthusiasm. read more

Jose Galvin is friendly and very professional. We had a small area with mold from an old leak and he gave a very detailed estimate of the work needed. The price was fair and the workers did a good job sectioning off the affected area with a plastic enclosure. Job well done! read more

The office, field and management staff were professional, friendly and did quality work.

The clean up team did an awesome job! They were very considerate in making sure we were safe from any kind of contamination! They protected our furniture very nicely. Would recommend them anytime! read more

The only reason why I didn't give them a 1 is that they responded right away when the flood happened. It was downhill from then on. They promised me they would work close with insurance and get my condo back together quickly. It's been over 5 months and I finally fired them and hired my own contractor to finish the job. They are up most of the reconstruction budget on drywall and paint repair leaving me almost both for cabinet and counter replacement in my kitchen and bathroom. I have asked for a summarized bill for what was charged and they refused saying it was provided to insurance. They rarely gave status reports and I was having to call them to push. In summary, used them for the initial cleanup but don't use them for any reconstruction read more

Flood Response was incredibly professional throughout the entire process. Kurt was truly the best of the best! He showed up on time, has craftsmanship and great attention to detail, & genuinely seemed to love what he was doing. I couldn't recommend Kurt, or Flood Response, highly enough!! read more

Don't leave negative reviews, but this one had to be written. Never EVER have we worked with a company which has ZERO communication. A 48 hour job that took weeks to complete. Ashley and Brianna were fantastic, but we had 6 different people working on our small bathroom repair. Everytime a guy was pulled off the job for another project. They cut our flood lights 1 1/2 inches off center. Hello? Then another team came in a fixed it which took 3 more days. Left Scott an email but no return. Stay away !! read more

Having water damage is not easy and it is very stressful but everyone at this company made it easy for me. Kandy in the office was able to get me everything I needed to submit to my insurance company. Thank you again. read more

Flood Response to the rescue. After a debacle with another contractor I came to Flood Response begging for help. From the beginning the experience was great. Working with admin staff was pleasant, the assigned project manager (Jimmy) was truly world class, and the team doing the labor were all friendly, professional and did very nice work. For me, I find the blue tape process at the end, a great gauge of a contractor. Not only were there very few touchups needed, they did the touchups, quickly and without hassle. Flood Response most likely will not be the cheapest quote you'll get, but in my experience- they are worth every penny. read more

I've been working with Flood Response and have to say Ashley is the best. Ashley always goes out of her way to help and reassures me I picked the right company to work with. Highly recommended this company and the amazing staff. read more

Flood Response does a good job and their amazing office manager Kandy is the sweetest and most helpful. Thank you Kandy for helping me out with the whole process! read more

Worked with Flood Response to have repairs done after some water damage. Skylar, the project coordinator, was quick to respond to all my emails and phone calls. My project manager, Alex, was fantastic to work with. I was extremely overwhelmed during this challenging situation and he genuinely listened to my concerns and was excellent communicating with me throughout the project. Armando did exemplary work on the repairs for this difficult project, both interior and exterior. He was very thorough with his repairs and also very patient with all my questions. Flood Response worked directly with my Insurance and with any third parties for payments, which took some of the stress off me. Great experience with this company and would highly recommend. Flood Response does both water mitigation AND repairs!!!! read more

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The project manager alex macias was great from the start explained the insurance and job process, the techs mike and marcelo were always respectful of my home and Kandy from accounting, what can I say about her, she is simply the best, helpful explaining the insurance payment process and getting back to me with receipts. read more

Called this company for a quote, was treated with nothing less than utmost respect by Keijah. She was helpful in giving me information and helping me determine what services I needed. Thanks Keijah! read more

I have to let our local community , residents, businesses, snowbirds, locals and full timers who live or visit our most beautiful valley in the world 9 months out of the year that I personally owe FLOOD RESPONSE Company owners partners and every employee and staff member at FLOOD RESPONSE a absolute massive and very personal APOLOGY!!!! I at the heat of the moment unfortunately left a undeserving review. I do want to say this, FLOOD RESPONSE techs did the work needed at my condo better than 200% AND? upon my request reworked a bathroom door opening direction as I asked. They truly are professionals and perfectionists at the work they do plus, the way the techs interact and how they just handle themselves really is outstanding! I am extremely sorry to all of FLOOD RESPONSE employees and managers! Looking back now after the start to finish work that was done, I do and will respect and recommend FLOOD RESPONSE because they actually are the best at what they do and how they do it! read more

We had a slab leak of a pipe in our guest bathroom. Flood response was the company that was recommended for us to use. They were not honest. They did not remove the towel rack or the toilet paper roll holder or the shelves, yet they charged us for it on the invoice. The only place they painted was a small portion of the wall where the holes was and yet they charged us for painting the whole bathroom. After many phone calls and them arguing with me on the phone about it I explained that I would get an affidavit from the people that are staying there and take them to small claims court. They finally removed the charges. The scam is I believe is if that would've went to the insurance company fo a payment the insurance company would not have known this information and they would've just paid for the work that this company did not do. Be very wary of this company. read more

Run Away. We had a small patch of mold in the bathroom. They gave us a quote of $1200 to fix. They came and got rid of the mold after taking apart our bathroom and putting a hole in the wall behind the cabinet where the mold was. After the mold was gone they handed us an estimate of nearly $5000 to put the cabinet back together and fix the hole! Complete and total rip off. We had no idea there would be a second bill coming. read more

We had water damage and Flood Response showed up right away. Alex was my project manager, he communicated with me on a daily basis and helped get my house back to normal. Kandy in accounting helped me get our mortgage to endorse our check and get them paid in a timely manner. Will definitely be recommending Flood Response. read more

These guys are absolute hero's. Braved the storm and got me taken care of in the dark/wet evening preventing much worse problems. Can't thank you about!! Professional, courteous, courageous, communicative. read more

These guys are high quality people - I've worked with them for a few years on and off because I am in the business - they are helpful, communicative/responsive, reliable, competent and skillful. Their business practice is ethical and sound and they always do the right thing, I've found. They should always be contacted and given a chance on any job - not just emergency work but for any construction needs! read more

I engaged Flood response to handle water damage at the house, which affected an entire bedroom and the garage. their response was prompt and well-coordinated. Their main office and field personnel were professional and responsive. Daniel, who re-applied the drywall and other construction items, was professional and did a very nice job on that aspect of the reconstruction. read more

If you want unfinished work, broken furniture and a PM THAT DOESN'T COMMUNICATE then flood response is your company. They've decided they will not be fixing or replacing my $4000 broken TV nor have they came back to finish any of their work read more