DISTINCTIVE RESTORATION IS PROBABLY ONE OF THE LAST 10 HONEST CONTRACTORS HERE IN THE VALLEY My real estate agent told me to get the smoke smell out of my house and I needed 2 air purification machines to clear a "smoke" smell from my home. Was not sure where the smoke smell was coming from, but I needed to have it eliminated fast! Called Distinctive Restoration late Wednesday and the young lady said she could get a technician out first thing in the morning with 2 machines. Julian Cazares came out this morning and we discussed the smell and where it was coming from. He asked a lot of questions and I showed him some papers I had from my HVAC company. I had the same problem in February and forgot about it until today when Julian was asking me questions. Julian was very polite and took his time asking me different questions about where the smell was coming from and for how long. Julian did some research on his phone and told me to have my HVAC company come back out as the smell was coming from the fan unit on the roof. After spending about 45 minutes with me talking about the odor he left, and there was no charge for the service call. I had a check written out for $500. for the 24 hour rental for the 2 machines, and the thanked me and said it was a "no charge" call. The All Seasons Heating and Air Conditioning, my HVAC company, came out about 1 hour later and fixed the problem with the fan that is on my roof. I am under contract with them, so there was no charge from them either. The annual service contract I have with them is the smartest money I have spent in a long time. My relator called a company they had used in the past but they couldn't get here with 2 machines until next Wednesday or Thursday, and wanted $1,000. for the 24 hour rental. I found Distinctive Restoration on the internet and was thrilled when they said they could bring 2 machines out today. I sent my realtor a text with this company's contact information. They were happy to get it as they often need to have air cleaned in a house they are trying to sell. Use this company. I went back and looked at their web-site and they do a lot of other things besides get smoke odors out of the air. This is a well managed company with happy helpful employees. read more

Daniel Gallardo is amazing and very knowledgeable! Explains every detail of our restoration process. And, personality is a bonus! Highly recommend! read more

Called around for quotes to steam clean porcelain tile floors. Distinctive was willing to come to inspect what was necessary (unlike one place I called who quoted a very cheap price but couldn't guarantee it) and they were the most reasonably priced which they backed up in writing so there were no surprises. They answered all my questions and explained the process, what the result would be and what furniture I should move or pieces they could work around. Attached photo of kitchen floor compares how it looked before and post the job. Had some fireplace ash blow around in the drying process that landed on a bright yellow chair. They came out a few days later to do upholstery cleaning without charge and it looks like it did when it was new more than 5 years ago. Try them - I know I will again. read more

Distinctive Restoration - Kitchen floor half done - Damage Restoration Near Me - Thousand Palms, California

Beware they will quote you one price and triple the invoice to your insurance company. They put a large crack in my countertop trying to remove the dishwasher after they assured me this would not happen. It cost me an additional $15k to replace my countertops! read more

Excellent job! Confirmed appointment and came on time, rugs look great! Thank you so much for doing such a good job:) read more

Distinctive Restoration - Damage Restoration Near Me - Thousand Palms, California

Recently had a mishap at our home, a foot of water all over the place, Distinctive Restoration came to the rescue, Kenneth and the team cleaned up the mess, extracted all the water and made the place livable again. They also made a follow up visit to make sure everything was dry. Thanks for a great job at a reasonable price. read more

I've had to use this company twice over the last year and I will continue to use them whenever I need a restoration company. I am a first time homeowner and have run into many problems. Kenneth is so helpful in working with insurance companies and advocating for his clients. He's very personable. He has helped me after hours and made time to help me through the process. The workers (especially Caleb) are so kind and efficient. They take care of my house and my belongings and work very quickly. They also give you step by step of what they will be doing. I have reactive dogs and they absolutely LOVE the workers from Distinctive which tells me a lot about their character. Anyway, I would highly recommend this company! read more

Jacob, Megan, John Lane & crew were great to work with!! I had a Saturday summer afternoon mini flood and they were there first thing Sunday as I was starting to figure things out; what a headache! But their response time and efficiency helped to soothe those frantic nerves to handle the necessary mold remediation. I don't live locally so Jacobs crew worked daily, with daily photos texted to show progress and made me feel things were getting handled. Even months later when visiting the desert I needed a small issue tweaked & John Lane was fabulous with getting the job done. Love being able to work with local desert companies who get the job done. read more

We moved to Cathedral City from the midwest, and one of the charms of the house we bought were the saltillo Mexican pavers. They looked dirty, and not being familiar with this sort of tile, thought that all they needed was a good scrub. We soon learned a lot of saltillo tile and found out that they need to be periodically stripped and resealed. The floor looked perptually filthy and in the family room, the previous owner had a pad under a rug that fused it's oil down into the tile. So we had a filthy rug pad imprint. And so started my quest to find a company to do it. I had FOUR different companies come out to give me an evaluation and estimate. Why so many? Because, while slick salespeople, none of them told me anything that made sense. Most of them told me that the floor would be cleaner, but the imprint of the rug pad would not come out. None of them mentioned using stripper to get down to the tile, and only talked about scrubbing machines and steam. I then found, via a recommendation, Distinctive Floor Care. Erik came out and explained the the stripping options and process. He offered to have part of the team, Jacob and Tristan come out to do a square of tile to demo the process. The price Erik quoted was fair and in line with the other quotes and substantially lower than one other company. Jacob and Tristan and the rest of the team moved furniture, and were very careful and considerate during the process. These men are not just some unskilled guys who refinish your floor, but they are true craftsmen and artists in every sense of the word. They care deeply about the quality and about the homeowner. The outcome of the floor is nothing short of remarkable. We can't believe how beautiful the saltillo tile looks. We also had the team clean and seal the grout of the porcelain tile that runs through the rest of the house, and their work was as excellent as it was on the saltillo Mexcian pavers. I can recommend Distinctive Floor Care without any reservations whatsoever. Believe me, you don't have to call 5 different companies, just call this one. Top quality work at a fair and competitive price. read more

Distinctive Restoration - The family room and the rug pad that had imprinted itself. You can see what it looked like before Distinctive Floor Care refinished it. - Damage Restoration Near Me - Thousand Palms, California

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I called Distinctive Restoration to clean my tile and grout which was in need of serious help. Daniel came out and provided me with a consultation and did some testing of the grout and tile. He pointed out some things in the grout that may affect how clean it could get and then measured the area to be cleaned (1534 sq. ft.) and gave me a written price, which never varied. I was impressed. He came out the next Tuesday with an assistant and they spent two days cleaning my tile and grout. They moved all my furniture and did a fabulous job. My house never looked better; all the furniture returned to the original positions. Daniel says he likes to under promise and over deliver! They sure did in this case. In addition, both gentlemen went out of their way to make sure I was satisfied and answered all my questions. I will be calling them again when I have other cleaning work, and you should too. You won't regret it. read more

5 stars to Brandon and his crew. My first post was a bad communication between us. Technology is not user friendly sometimes and things don't go thru when you think they did. But we got in touch again and discussed what I wanted to be done. This man delivered I am really surprised the work he did. My tile were awful from the heat and sprinklers spraying water on them all these years. Never maintained them in 30 years. But they were due for a facelift and good thing I found this company thru Yelp reading his positive reviews with his past customers. The work they did brought back my original tile again. They look beautiful compared to what they looked before. I am more than happy. Will make sure to keep this company now to maintain my tile annually and will be using Brandon again for future projects around my house. I've posted pictures before and after there the red outside tile. Thank you Brandon will be a customer for life now. read more

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We originally met this company as a result of a very bad experience with one of their competitors in town for a water leak that led to demolition. Kenneth from distinctive restoration and Anthony from Vincere Industries (who we learned are sister companies) and their employees came in and made sure that we were taken care of and that everything was done correctly and even fixed some of the issues left behind by the other company. The fact that both companies worked together took all the pressure and stress out of the process. We knew we were in good hands and that the job would get done. Anthony, Kenneth and his company knew the stress and concern we had and were there every step of the way. Unlike the previous company distinctive Restoration and Vincere Industries were very patient and professional. They were always available and ready to answer questions. Even after hours and always with a smile. Truly a different kind of company with people who care and take pride in their work. We highly recommend them and encourage you to work with them. We wish we would have worked with them from the start but distinctive restoration did a great job and we were very happy with them. read more

Cole and mike did an outstanding job cleaning and restoring our travertine floors. The results were like night and day -nicely cleaned and rough patches honed and restored. They took great care not to damage the natural stone. The master shower was in particularly bad shape but they managed to hone, restore and seal it until it looked beautiful. read more

Distinctive Restoration I moved into a home that had been a rental. I could never get the floors clean. Distinctive Restoration came out and showed me I would never get all the build up of "sealers" that were on the floor. It took 10 hours of work but the floor looks brand new. The guys were great, moved furniture and kept everything in place. I wish I had done this 6 months ago, it was well worth it! Having a team that works together well and listens to the clients needs makes it even better. read more

Could not have found a better company to come in and clean our carpets and restore our Travertine bathroom floors. Easy to schedule, and quick appointment. The work quality was better than we anticipated. Very professional and kept us informed with phone calls. read more

This review is solely based on their customer service. Last night, I got it into my that I wanted the tiles cleaned in my guest room immediately (lol) so I messaged Distinctive Floor Care around 10 pm. Brandon got back to me almost immediately and we confirmed a morning estimate the next morning around 8:30 am. Erik was on time, extremely professional, well spoken, very put together, was great with communication and worked with my time frame. He also gave me a fair estimate on the spot. We were unfortunately not able to get them in to do the floors because we decided instead to start another renovation but I'm certain their work would be excellent and I will definitely give them a call when we are all finished! Thank you for the great customer service! read more

Overpriced. Sold me on quality work, but did not do what they said they were going to do. Left my place a mess. No response when I sent picture of damage they did. Eric contacted me to make things right and then never did. Worst company ever. read more

Distinctive Restoration - Damage Restoration Near Me - Thousand Palms, California

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Jacob and his crew came ahead of schedule and did an excellent job with professional service. Will use again.

I hired Erik and his team to clean and restore my tile and grout at my property in La Quinta. His team arrived on time, worked fast, and communicated with me throughout the process. I am so happy with the end result and would highly recommend them for any flooring job! Thanks guys! read more

Distinctive Restoration - Before - Damage Restoration Near Me - Thousand Palms, California

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Travis and Tristan arrived promptly and detailed their plan of action. They worked diligently for almost 6 hours and worked hard to address my concerns about the flaws in our travertine. Our floor looks a hundred times better now. They are located in Palm Desert read more

We have used Brandon and his company many times. I highly recommend them for all of your flooring needs.

I have used Distinctive Floor Care in several of our houses. They have always done a great job. Erik always returns my calls and is very professional. Thank you Distinctive Floor Care! read more

Distinctive were amazing! Had slow pipe leak - no idea how long till the carpet was wet. Kenneth Brewster and the team were here in 2 hours and were drying wet walls in two bathrooms immediately. Carpet was dried and cleaned all around the affected area. They checked moisture levels daily and kept my home clean throughout the process. Kenneth is a fantastic communicator -educated me, kept me informed, facilitated the insurance required info and met with adjustor with me. Fabulous service! Highly recommend Distinctive. read more

Our neighbor suffered a major water leak while he and we were both away from our residences. Our neighbor called us while we were in Northern California to tell us what had happened but didn't know if we were affected. Since Distinctive Restoration was already in his unit cleaning up after all of his water damage we asked him to let Distinctive Restoration in to our unit to inspect our side. Eric, the owner of Distinctive Restoration inspected our unit with his project manager CJ, and then worked with me by phone to help me understand the damages, the cleanup process and how to get everything back to its original state. Eric was knowledgeable about the entire process, making suggestions on ways to best work with the insurance company and even recommended a contractor for the restoration work. Now for the final product: The place looks like it was never flooded. The two rooms involved have been restored back to their original state and all the while, Eric and CJ were great to work with. I would definitely recommend this company. read more

We'll keep this pithy. Our grout was actually in decent to good condition. Mainly tile just needed to be cleaned. Not in bad condition as Distinctive and another couple companies had mentioned. One shouldn't have to go over with tile/grout cleaner days after initial cleaning. Grout actually became darker in some grout lines and never got back to color it was before cleaning commenced. Also had to go over tile again is some areas. We took a paper towel with water and rubbed areas on the tile that we could see were still dingy. We should have been leery when the company website under testimonials had no testimonials. Our HOA recommends a tile care company that's been in business for 25 years in Coachella Valley in the Preferred Vendor list. Monumental difference in yelp reviews and testimonials as well. Distinctive never called back to see what we thought of the results from second time they had to come out. read more

This company is very professional and courteous. They did a great job on our Saltillo tile lightly stripping and resealing. Also our carpets came out better than expected.The price was very fair considering the amount of time that they spent at our home. Would definitely recommend them. read more

These folks are great! Eric was very responsive and Jacob and Travis did a remarkable job in restoring our tile! I can't say enough about their attention to detail and superb customer service. Highly recommend with no reservations! read more

When our condo in Palm Springs flooded due to a supply line break in the kitchen, we worked with a major mitigation service. When we started the repairs, it was discovered that they had missed all the water that had gotten under the kitchen floor! The contractor referred us to Distinctive Floor Care to dry up the floor. They also helped with packing out the condo to do the repairs and packing back in when the restoration was complete. Erik was always responsive, easy to talk to and explained every step of the process. They rehung and cleaned the drapes and everything was done efficiently and quickly. We highly recommend Distinctive Floor Care! read more

Erik and the team are AWESOME! They are quick to respond in an emergency situation and have the proper equipment and sufficient manpower to minimize water damage both to the home and interior furnishings. They also know how to work with the insurance companies. I recommend these guys for carpet cleaning too! read more

My washer blew a hose when I wasn't there and I came home to a HUGE mess! Even though it was late, Erik answered the phone and dispatched a crew to my house immediately. Besides getting all the water up and carpet and tile cleaned up, they moved my washer and dryer out of the little closet it's in and made sure that the walls were dry before moving anything back in. They put dryers on the other side of the wall in addition to drying out the closet itself and left them there an additional day - just to make sure. Great job! read more