Flood Response did an excellent job remediating and repairing the damage to a bathroom ceiling and wall due to a water pipe break in our house. Alex Silva coordinated our project, and he provided frequent and informative communication with a welcome sense of urgency to meet our tight timeframe. The workmanship was very good from the whole team throughout the various stages. A shoutout of thanks also to Jose, Joe, Nahun, Ashley and others who all were professional and pleasant to work with. I would highly recommend them and would use them again in the future if i have any relevant issues. read more

I recently had a flood. I called Chris the general manager who responded immediately and had a team out within an hour. The company is completely professional and explained everything in detail that they were doing to create a dry mold and damage free environment. I highly recommend them for any type of home disaster. They were courteous and timely as well as efficient. read more

Flood Response was responsive, professional, and completed the restoration to perfection. Ashley, Alex, and especially Armando were great to work with. read more

We just completed a months long project with Flood Response. It started with a leak that required a major reconstruction. Their mitigation team came and quickly cleaned up and remediated the damage. Then the reconstruction team took over. As out of town homeowners, we were dreading having to manage the project from a distance. But we found everyone from the office staff, to their subs to be top notch. Our project manager, Alex Silva, was great. He returned phone calls, patiently answered our questions and kept us updated throughout. He made what could have been difficult, so much easier. Thank you Alex! I would definitely recommend this company. read more

Lucia and her team provided very good and professional work fixing a bathroom water leak that effected bathroom shower, wall and flooring. They provided excellent work from detection to solving the problem to restoring the affected area back to new condition. Would highly recommend them. Grateful for the excellent work! Thank you! read more

I am sorry for who ever got affected by hurricane Hilary and is now dealing with flood response. This company does not care about you or your property, they will lie to you in order to get the job, they take advantage of you knowing that you are desperate and vulnerable, once they're in they will do anything to take your money. They don't do anything right and they take for ever. 1st, In my case, Alex, Macias came and told us that the only thing we had to worry about was taking clothing with us for 3 weeks because it wouldn't take more than that to complete the job, 4 months later they had only managed to destroy my house and install the insulation and drywall which I had to redo. They put plastic and cured my kitchen, master bath and masted bedroom while the whole house got flooded not just one side of the house, now MOLD is coming out on the other side of my house through the drywall on many spots. I am now considering contacting the state license e board. Make sure to check the insulation because they will cheat you on that, also use a flashlight sideways on your wall before they primer or you'll be sorry, that's a secret to see the mess they make with the texture. The people at the office contact your insurance via email once per week and if the insurance doesn't reply they don't call them they will send another email a week later meanwhile your house sits standstill for weeks. The only thing they are fast at is on the first visit they will be there within a few hours with fans just to secure the job, and the second is if you get rid of them, in less than 2 weeks they send the paperwork to lien your house if you don't give them a huge amount of money. They took around $35,000 dollars and I had to redo most of the drywall and some insulation, I got everything I had to redo on video. Read the contract and don't sign without asking questions. They are used to dealing with people who don't know anything about construction work. read more

I am a Realtor and one of my listings had a test done for mold and the test came back positive. I contacted Flood Response and they put me in touch with a project manager named Donnie. Donnie could not have been more helpful in orchestrating the project. He sent Albert and Kevin out to oversee the project and they were efficient and professional in making sure the job got completed in a timely manner. When the technicians left, the containment area was left super clean. I am very impressed with the work they performed and that they all kept in contact with me in giving me updates. I would not hesitate to use Flood Response again and to definitely recommend them to anyone. read more

Dealing with a water damage situation from a distant location is emotionally stressful. Dealing with Don Means throughout the process was the most stabilizing influence and ultimately the most professional. Clear communication, prompt responses and ongoing effort from start to finish made the difficult process of remediation understandable and complete. The end result was a financial settlement totally aligned with insurance reimbursement. Our experience with the Flood Response team was as good as a very difficult situation can be. read more

I bought an ugly condo stuck in the 70's. I worried about water damage and mold behind the ugly wet bar that backed into the kitchen and really hated the ugly arches that blocked light. I learned FLOOD RESPONSE had a remodeling department and gave them a call. Jimmie came out to give me an estimate and within days the crew was at my house working. No mold or water damage thank god, I didn't add square footage but the openness dramatically changed this dark house into a light filled and inviting home. The cook can now chat with guest in living area and you won't bang your head on the arches, Five stars for their top notch team. Give them a call read more

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Flood response is awesome. Very receptive , friendly, knowledgable. It was a very trying time for me having a flood. I was so worried about the process. Flood Response was there to help me through the whole nightmare. I wouldn't have made it without Chris and Alex. Excellent follow up, friendly. They even helped me every step with the insurance company. And my house looked better when they were done with it than it did before my flood !!! Thanks so much Flood Response! read more

We had a large flood at our home from the waaher overflowing. We called Flood Response to handle the drying process and all repair work needed. They were out at the house within 44 minutes, evaluated the schene and needs right away, and had about 15+ fans operating in no time. Their fast response minimized aome of the damage. Alex Silva was the lead coordinator I worked with throughout the project. His Communication Skills, being Available and Honesty, and Efficiency made the repairs go more smothly than I could have ever imaagained. 3 rooms of new carpet, 5 rooms painted plus a hallway, new baseboards, new grouting, haul away and clean up all done with constant updates on the Epected times for workers arrivals and job completions. This is a Great Company to work with for ALL Aspects of flood damage and repair, from the accounting dept. To the Excellent work of Alex Silva !! I Highly recommend Flood Response when you need Good Help FAST ! If I could give 6 STARS, I would !!!! read more

My Mom was having a leak repaired under her tile floor. The leak detection company accidentally jack hammered the air conditioning line conduit pipe and all there was an explosion of refrigerant and sand and silt all over the master bathroom and bedroom. Flood Response Restoration Service came out this morning to clean up the mess. Mike and Josh were awesome and did a great job. Hard working and efficient! They are the best and a great team! Highly recommend this company! read more

As a Broker in the Coachella Valley, it is important to be surrounded by solid contractors. I have had the pleasure of working with Flood Response on several different occasions over the years. In this particular case, we were a handful of days away from closing escrow and something was found during the property inspection that would need the attention of a restoration company. Donnie and Jimmy were right on top of it, they went above and beyond for all parties involved to make sure everyone was completely satisfied. We were able to close escrow on time. Donnie and Jimmy, thank you! read more

From the beginning Jimmy has been there for me one million percent . He is quick to answer my calls show up to review the problem and evaluate what needs to be done . He is very knowledgeable and always does what he says .I trust him completely and he is the reason i use your company for all my needs and recommend him to others. He is a huge asset to your company and that is why i use the jimmy meter when evaluating others to do work at my home . I live in N.Y. most of the year and he is one of the few i trust to work at my home when i am 3000 miles away . In short he is THE BEST! Alan Hartstein read more

I was very happy with their work and highly recommend Flood Response, their staff on time and very professional. After water leak repaired from A/C unit, two story building, I was recommended to call Flood Response and ask for Donnie Means from one of my plumbers. I called Donnie, we set up an appointment to meet at the property and said he would be able to provide Mitigation and Remediation Estimate next day. He was honest, he said they are busy company, and if he does not provide an estimate the next day certainly the flowing day. Due to the age of the property, lead and asbestos testing will be required before removing affected materials. They recommended Jovec Consulting, he was very detailed of what needed to be done before demolition. Several steps that need to be taken when there is water damage, and he made sure that I understood clearly the process and made himself available if I had any questions. Thank you, Teresa read more

I live in La Quinta and my water heater had leaked causing some water damage. I received a quote of $1,400 for removal, dry, and restore. However they only completed half the job and I had already paid them. Then the repair technician referred me to the written quote which only included removal and dry. I called the company but they told me I would have to pay an additional $1,100 for the rest of the work. In hindsight I should have read the written quote first. However, I did receive a verbal quote which did not match the written quote. Beware, Flood Response and they're repairman are very deceiving and dishonest. read more

The flood response technicians, Kevin and Albert, did a terrific job with our water leak and mold situation. They were professional, friendly, and very proactive in keeping us informed of when they would be at our condo. We highly recommend this company. read more

It started with a flooding toilet and only got worse, needed new drywall replaced on three walls a whole new vanity...etc. It caused damage into a walk in closet, bedroom, and laundry room. Flood Response came out and the lead was Alex Silva. Alex was kind considerate and went above and beyond to help my mom(who is 86 years old)understand everything that needed to be done, and that was, being done. He took pictures to send to her to show the damage and the progress. I would hire this company again if Alex and his team were the lead. Alex made all this easier for my mom and myself. Thank you Alex read more

Great experience!! Showed up on time, and ready to work. Technicians were clean and professional. Explained what they were going to do, and asked if we had any questions- then went to work! They did a great job very quickly for an excellent price. We will absolutely use them again. read more

Daniel & a partner, Donnie, Alex, and Krystal worked with us to repair a leak in our wall - they helped coordinate with a plumber and our insurance to get us all taken care of - all of them had a great attitude & lots of patience as we asked several questions. We will be using them to help demo our other bathroom in the future and will call or recommend them to anyone in need. ENJOY SOME PIZZA GUYS!! read more

Highly recommend this company!! They put up a new kitchen backsplash!! Good price and excellent craftsmanship!!! Thanks for the professional that you, Scott, provided. read more

Flood Response Restoration Services - General Contractors Near Me - Thousand Palms, California

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top notch! Fast ,considerate. and dependable. This company has the best staff. They remediated a leaking moldy disaster in our home and then restored everything perfectly in less than six weeks. read more

Can't recommend them at all. They just assume you're sitting home waiting for them to show up. Todays incident was they made a 10:00 appointment on a Saturday (admirable) however start calling at 7:30am to come earlier. No regard for perhaps people sleeping and just start ringing the doorbell at 7:55. No regard for customers commitment. Very unabashedly selfish, as he wanted to come earlier and did not have any regard for the client. His response was "yea I know I'm supposed to be here at 10". He wasn't coming back at 10 it was only going to be what he wanted. Rude. When you're not expected until 10 and you show up without approval before 8 on a Saturday is just rude. It's their way like they are always doing you a favor. I hate arrogant companies. Did I mention that they use the customer service tactic of threatening not to come if you don't pay? Always a admirable customer service strategy. I simply said I'd prefer to pay after the job is done and they said we will not return until they are paid. Yikes. Stay away. Stay far away. Must come from the top. Another arrogant desert company who make a TV commercial and believe their own BS. Again stay away. You may want a company that is less arrogant, humble and appreciative of its customers. Just saying. read more

Flood response did an amazing job on my house remodel after a significant flood. They were always courteous and responsive, they worked well with a difficult insurance company, and their staff was trusworthy, prompt, and wonderful to work with. My house came out beautiful. Thank you to Scott and the team. read more

We had been having exceedingly high water bills - Leak Detectors discovered that we had two toilets leaking and also a shower that was leaking into the wall -they contacted FLOOD RESPONSE -there was major damage-FR said it would take months (I thought they were joking) that was in February and it is now August and there is still quite a ways to go before they are finished. The leaking had been going on for months if not years and quite a few walls had to come to the rafters and floors - there was extensive mold to be removed -the drying process and demolition were major (700 photos). Fortunately we did not have to move out as it didn't involve the kitchen or our bedroom. FLOOD RESPONSE HAS BEEN AMAZING - First of all they worked with our Insurance Co. until that was all okayed. Without exception everyone of their men that have worked here have been polite, friendly, respectful, knowledgeable and hard working - ALEX, CLAUDIO, AND DANIEL - we can't remember the other names but ALL have been amazing. They show up when they say and tidy up when they leave. We would not hesitate to recommend FLOOD RESPONSE. **AS NICE AS THEY HAVE ALL BEEN - HOPEFULLY THEY WILL BE FINISHED SOON !!! ( or we may have to remove a star or two) read more

In late 2021, Flood Response was our contractor for a major upgrade in our home. Renovations included essentially upgrading our master suite including replacing a built in bathtub with a freestanding one, replacing the shower including new tile and a complete replacement of the floor tile. The carpet in both the closets and the bedroom was replaced, and all was repainted. They did an excellent job of working full days, showing up on time and providing great quality work. The price was competitive, and we would do business with them again. And no, we did not have a flood... read more

We got over 6" of rain in one day, but we'd never had any water damage and never thought we would. Walking through the guest room, as the guests were navigating flood-ravaged streets, we heard the heart-dropping SQUISH of a soaked carpet. Flood Response professionals were there within a couple hours. They quickly assess the damage, explained the scope of work, got us an estimate and got right to work! Even with an unbelievable number of houses with damage, our questions were always answered, technicians checked in regularly, we always knew what was going on and what came next. Each stage of the job - damage removal, wall repair/paint, mounding replacement/paint match, carpet padding replacement and carpet re-installation, was handled quickly and professionally. Overall, they were amazing! read more

After a sudden unexpected overflow of a sink for nearly an hour in my laundry room I had water standing on the wood flooring in my basement located under the laundry room. I called Flood Response after checking the Yellow Pages and calling my home insurance company at 9 pm. With no guideance from anyone I selected Flood Response. They responded within 30 minutes to my home. They explained my options, immedicately began to eliminate the standing water and installing drying equipment. It took about a week to dry out the laundry room and basement. I strongly recommend Flood Response. They did an outstanding job and took time to explain to me their process, the options I had, etc. A great job. read more

Flood Response helped us on a renovation project recently. They were prompt and completed the work on schedule. In addition, the team members were courteous and professional. read more

In my time of need, Flood Response was kind and considerate. Carlos, Joe, Mike and everyone in between were great !!!! Thanks to the whole team!!! read more

I had a flood in my house from a rodent eating through my dishwasher drain line. I called Flood Response. They came immediately to dry out my house. They did an amazing job with the restoration, dealing directly with my insurance co. All of their employees were friendly and respectful. While I never want to have another flood in my house, if I did, I would call Flood Response immediately. read more

We are your #1 Fans! We applaud the entire team, all we can say is WOW!! This was our very first insurance claim in over 26 years of homeownership, we don't want another one, but if we had your team come to the rescue, bring it on ! We loved the way everyone on the Flood Response team was willing to do whatever it took to provide us with excellent customer service. Keep up the excellent work and we will continue to trumpet how responsive, attentive and efficient you and your Flood Response Team were. God Bless You All read more

I can't say enough positive things about Flood Response and their team. Their response time, their skills, the attention to detail and customer service were exceptional. During these stressful times which were exacerbated by a pipe bursting and causing significant damage, finding and using Flood Response was a beacon of light. I trusted them explicitly. The owner Scott and manager Melissa went above and beyond in answering emails and calls from this stressed out person. It is wonderful to deal with a company that is up front about the costs and backs up their work! I would highly recommend this company! This company is the epitome of customer service and quality of work! read more

I have had such a great experience working with Flood Response. I have needed to use their services twice over the years and each time I had knowledgeable, helpful, quick, painless experiences. Karri does the billing and she was kind enough to work with me on a payment plan. She communicated with me every step of the way and treated me with care. Unfortunately I can't remeber the name of the man who led the remediation the first time but he was very professional and assured me they would take care of everything. He was patient and answered all my questions.. The next time I needed them, they sent out Daniel. He was a wealth of information. I had another company out who stated it seemed they found alot more water damage than I had thought. Daniel came with his tools, showed me how they check for saturation and went through the entire area with me. He did not believe the damage was as extensive as the other company had said. After starting the project it was apparent he was right. That saved me alot of time and money. They are a trustworthy company and Daniel really knows his stuff. Knowledge above and beyond. Its nice to know you are in such good hands with these people. They are an upstanding company with integrity and skilled employees. Dont waste time calling around. This is the company that has your best interest at heart. read more

Flood Response also does renovations - their Mac Donald Service Group sent Jimmy Absmeier, Project Manager, to my home to give me a quote to redo my master bathroom. I was thoroughly pleased with his professionalism, honesty and helpfulness. While the quote was not the lowest price, I felt I got my money's worth. Their plumbers, electricians, tile layers and painter and final punch list guy did a fabulous job. they were all neat and caring about my home and I felt no hesitation leaving a lock box on my door for them to have access while I was at work. I could not be more pleased. Jimmy was quick to respond to my phone calls and texts and kept me informed about my project. He also made good suggestions that I would not have considered. Thanks to all of you. read more

I will never use another company but flood response. In my line if work I have had to use them a lot. Always on time always fair and easy to get ahold of. When you have problems such as floods it's nice to know there is a company there to ease the process. read more

Great Staff from the office to the field, they were a one stop shop for my home, had a small water problem and also needed the (tile) showers/bath/floors, kitchen granite countertops in my La Quinta home cleaned and resealed, not only did they go above and beyond to complete this work on time, they cleaned all my very expensive throw rugs perfectly, they also scheduled the work to be performed while I was on vacation so I wouldn't be inconvenienced. I didn't know they are also a general contractor, so I've decided to consult with them for my upcoming remodeling project. I won't hesitate to recommend this company to my family and friends. read more

2 days after Christmas I came home to a flood that started in our Master Bath. Fortunately we were able to catch it before it caused damage throughout the house. I was referred to Flood Response. They came out that day and worked really well with our insurance. The remediation began immediately. Scott walked us through repair. Melissa was great to work with . Everything was explained to us. The staff from the office to the workers were courteous, professional and did excellent work. Thank you Flood Response. You can't go wrong using them. read more

A residential flood is never a good thing but when we called Flood Response late in the day on a weekend they were there immediately. This occurred at the absolute worst time of year - the summer months and the heat in the casita was well over 100. These guys worked so hard and never complained whatsoever and were so very gracious and endulging when we asked so many questions. Flood Response coordinated all requirements mandated by our insurance company directly with the carrier which was very helpful. In addition they were always available when we called and quick to respond to whatever we needed with a wonderful professional attitude. Highly recommend Flood Response. Would not use any other company. read more

Now that the "Floods" are over I would be remiss in not recommending this company to any of you unfortunate enough to have an experience like we just went through. Around Christmas time we called Flood Response at 4:30 in the morning. Within 45 minutes two tired but clean-cut technicians approached our door. They were uniformed, professional and more importantly, friendly and empathetic to our plight. Almost our entire home had flooded due to the massive down pour of rain. We later found out they had been working around the clock for almost 36 hours and we were "the last call" before these two young gentleman could call it a night. I won't bore you with all the details except to say that they made a very difficult situation a lot less difficult and for that we are grateful. They explained the paperwork (there's lots of paperwork!), inspected the entire home for water intrusions and we couldn't believe how much water had soaked into our walls, we hadn't even looked at it that way. They protected our furnishings to the best of their ability in our cramped home, extracted the water, almost 500 gallons, and over the next 4 1/2 days dried out our house. The machines were noisy but necessary. We had only 2 issues that concerned us a bit, one was the next day it was two different technicians who came to monitor and finish up the work. Frankly we liked the first two so much we were a little disappointed. Don't get me wrong, the other two were great as well, we just prefer the continuity of seeing the same people. Thankfully we did see Todd and Noe again at the end of the project and that was nice. The other issue was the cost. Pricing was clearly explained but we didn't realize this could cost so much. What hurt the most is that insurance doesn't cover outside rain water. We asked for a discount and got a 10% Senior Discount which helped a lot. Their office was very helpful in setting up reasonable payment terms. All in all, we were very pleased and would recommend them. They have high standards and at our age, that means a lot. -Jim (and Maria) B. read more