The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

One of our favorite spots to go to! The hot tubs are extremely clean, the staff is sweet and the…read morehot tubs are nice and hot enough for a deep soak. They provide towels which we really appreciate! I love that each hot tub is very private but also the fact that you can't hear anyone else at all which makes the experience even more relaxing. $25 a person for an hour is super worth it! We will definitely be back soon

Came here with my husband for a relaxing night and this place absolutely hit the spot. We booked…read more1.5 hours in the hot tub followed by an hour in the sauna, and both were spacious, clean, and perfect for unwinding. We usually go to Piedmont Springs since we live in the Oakland Hills, but they're almost always booked out when we try to schedule. I'm so glad we tried this place -- the vibes were calm, the price was great, and we left feeling completely relaxed. This will definitely be our new go-to!

Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

Great people with friendly manager. Affordable price…read moreconveniently located. They are flexible with scheduling as well

not a bad massage but felt weird/slightly sexual vibes & touches at certain points from the…read moremasseuse which I didn't love. nothing really bad happened, but I would not recommend because of this.

Never experienced a place like this before and it was def worth my time. They offer Whole Body Red…read morelight therapy, NormaTec Compression Therapy, Hydro Massage Bed and so much more!! Friendly staff, clean, and lots of options to choose what you like. Left rejuvenated and relaxed! A must try!

Update: After reading the owner's response, I'm even more disappointed. Here's the full story so…read morepotential customers can see the pattern for themselves. I never planned on posting this or taking legal action. I tried for years to handle everything quietly and respectfully through calls, emails, and patience. Every response I got from the owner, Tim Fitzgerald, made one thing painfully clear: he refuses to take responsibility for anything that goes wrong. He will charm you when you spend money, but once there is a problem the story changes. You get delays, excuses, and endless "we're checking records" messages that go nowhere. His public reply to my review proves it. Instead of apologizing or fixing the issue, he hides behind paperwork and tries to catch me on technicalities. He even admits his former manager promised my elderly mother a refund, yet two years later she still has not received it. I told him she does not use email and just needed a quick phone call to confirm her mailing address. He refused. Saying he will only communicate in writing is not professionalism, it is avoidance. Then he claims the business "did nothing wrong" but also says the staff responsible are "no longer here." You can't have it both ways. Either the business mishandled things and leadership is responsible, or the staff were not the problem and he is scapegoating them. What's sad is that he still blames me. The former manager told me directly that he would finalize everything with Tim, and I believed him. That's on me. I should have followed up more aggressively instead of trusting their word. Looking back, it's obvious what happened--they smooth-talked me just long enough for my chargeback window to close, and then stopped following through. After everything I went through, Tim's final solution was to tell me to come back and finish my package like nothing ever happened. Imagine that. Two years of emails, phone calls, broken promises, and an admitted refund that was never mailed--and the best he can offer is to act like it never happened. That says everything about how this business is run. I did not start with anger or threats. I started as a loyal customer who believed his word. Every call and every email since has shown me that he does not take responsibility and will do anything to avoid accountability. The only reason I started looking into legal action and consumer protection reporting is because he left me no other choice. This review is the proof. Look at his response and decide for yourself. The man is bad news. I paid $3,000 for a Cryoskin 10-pack, but halfway through my sessions, I was told the machine was broken and pressured into using a treatment I had never heard of (Contour Light). The remaining Cryoskin sessions were converted into Contour sessions because of the broken machine. I felt misled; this was a bait-and-switch in my experience. My mother also signed up based on my recommendation. She was treated poorly by staff, and one employee spoke negatively about her to me. Both of us were promised refunds, but after months of follow-ups, we received nothing in return. Messages were ignored, and promised resolutions were never delivered. We requested refunds because we no longer felt comfortable using their services and because of the restrictions and limitations they placed on us, such as not being able to use the Cryo chamber on the same day and being forced into treatments we did not choose. It's especially frustrating because the Cryo chamber and sauna actually work well, and the employees who run those services were professional and easy to work with. Unfortunately, management, including ownership, just passes the blame to staff in the Cryoskin/Contour department, showing a disregard for client concerns and accountability in my experience. If you truly want to try red light therapy, it's cheaper and safer to purchase it yourself rather than going through this business. And please be honest with yourself, are the results coming from these devices, or your own hard work with diet and exercise? In my view, if these machines truly worked as advertised, the owner would be extremely wealthy. I used to recommend this business to friends, thinking it was professional. Now I question whether the services even work, or if the business operates primarily on marketing and upselling practices. If you value your money and respect, do not trust this business. I will be pursuing my refund through legal channels, and I strongly urge others to carefully consider before paying.

Ambiance - 5/5 Amenities - 3.5/5…read moreService & Massage - 5/5 What a professional establishment. From the moment the doorman opens the door for you, you are immediately shown consistent professionalism from the staff. My massage from Kayla was fantastic. I was half asleep because I was so relaxed. I must come back for a staycation. The hotel is beautiful despite looking slightly less modern. I think what can make the spa better (for the price you pay) would be a steam room and sauna to enhance the experience.

Massage was great. The spa is a bit small. No steam room or sauna but not a biggie. Place is clean…read moreand people are super friendly. Service was excellent and will come again. The hotel has a pool and hot tub which is nice. Parking is closer to the hotel lobby so a short walk to the spa.

Went to Restore Hyper Wellness yesterday to check out the services they offer. They were SO…read moreknowledgeable and helpful. Jackie gave me a tour and helped me learn more about cryotherapy. It's an awesome experience if you have never tried it. I tried out the compression therapy on my legs and let me tell you, you will LOVE how relaxing it is. I felt rejuvenated as I left Restore! I can't wait to come back and try other services they offer.

Not as clean as I would have hoped, the Red light was dirty and dusty and some of the panels…read moreweren't working.

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I am going to update my review about the spa. It did get pretty bad during the Covid years, but…read morethankfully, I'd like to say that spa does seem to be back to normal. My family went today to have a nice girls day. Cheers to 2026. We had planned the day about a month in advance and we're looking forward to it the entire time. Everyone who worked here was very nice and all of us really enjoyed our services (some had multiple) I do just need to say a warning. I've always know Lafayette was once a sundown town even though I grew up there and was hard to picture. So I expect certain people to act a way however it's gotten so much worse in recent years and we are white. So this is a warning to others. My sisters and I were in the hot tub after one of our treatments and we had ordered a couple appetizers and a bottle of bubbles to enjoy. The staff was very nice and brought it out to us in the hot tub and obviously brought it in plastic wine flutes as they know as employees no glass is allowed. About an hour later, an employee or manager approached us and let us know. There had been a complaint about glass in the hot tub. We explained to her and no, this is from your hotel that we ordered (and spent over $100 after spending a lot of money in the spa) and then she asked to verify that we were residence of the hotel and we explained yes we are doing the spa. I want to again state, This is nothing against the employees there. We clearly knew the lady was doing her job. A couple of us get out to go into the locker room to shower and change for dinner that we are going to have on the property (again money to the Park Hotel) and we noticed in the shower area, the swimsuit of a lady who was in the hot tub with us hanging by the shower. She is nowhere in the locker room and my friend notes "she is the one who complained and she must be getting a service right now" We realize that while we were in the hot tub chitchatting amongst ourselves, we brought up two points. 1) is the orange turd going to die this year and 2) why is all a certain type of people posting bad reviews on the Stranger Things episode where Will comes out to people - and SPECIFICALLY said we don't understand why people hold so much hate in their hearts and spend energy on it (this becomes ironic in a bit) While we didn't spend a lot of time talking about either of these, and they're not in excessively political, the lady I will name "Karen" in the hot tub (yes she looked like one) clearly was angry with the conversation the three of us were having and wanted to " get us in trouble" Meanwhile a man in the hot tub was super cordial and even joined in on our convo on airline preferences So this note is just straight for the Karen. We all grew up in Lafayette and we don't need your hate and toxicity in it really. I so really hope that you're not from our area and we're just visiting and staying at the hotel. You almost ruined a perfect day for us. And I wouldn't be as silent if I run into you at Safeway Hope you felt real "powerful", Karen. And sorry to the employee who had to do her due diligence and approach us

As a long-standing member of Oakwood, I am continually drawn back by the exceptional dance…read moreinstructors who enrich our community. Among them, Carah Hering stands out as my all-time favorite fitness instructor. She imparts her expertise in Line Dancing, ZUMBA, Aqua-ZUMBA, and Cardio Dance, fostering a sense of community that transcends the club. Carah helps coordinate dance parties and trips throughout the year, she also encourages the celebration of birthdays and other life milestones in a unique and memorable manner. These events provide an unparalleled opportunity for camaraderie and shared experiences. Recently, I underwent hip replacement surgery, and Carah's classes served as my greatest motivation to heal and resume dancing with my Oakwood Dance Sisters. If you are passionate about dance or eager to explore this art form, I wholeheartedly recommend all the dance classes offered at the Oakwood Athletic Club.

It's an amazing athlete club! The club has a dry sauna, steam sauna, many classes, and a super…read morestaff.

My friend and I checked out this club and overall we really liked it. The place was super clean and…read moreyou can tell they take good care of it. I mainly went for the pool, and I also used the steam room, sauna, cold plunge, and hot tub downstairs. Everything was clean and felt really nice. But honestly, the policies were a big downside. For example, we could sign up, but if we wanted other people to join under the same plan to save money, they had to be under 18, which just doesn't make sense. The guest policy was the biggest issue for me. You can bring a guest, but it has to be a different person every time. I'm paying around $330 a month, so it would be reasonable to at least bring my spouse once in a while, even just once a month. Not being able to bring the same person is really restrictive and doesn't feel practical. Overall, the club itself is great, but these policies are too strict, and that's why I decided not to sign up.

My parents were considering making Life Time Fitness their new gym so I went with them to check it…read moreout. After our interaction with front desk, the people who sit there could not be more unfriendly towards us and for no reason. My parents are much older and we were nothing but kind to them. They decided to take their money elsewhere.