The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

One of our favorite spots to go to! The hot tubs are extremely clean, the staff is sweet and the…read morehot tubs are nice and hot enough for a deep soak. They provide towels which we really appreciate! I love that each hot tub is very private but also the fact that you can't hear anyone else at all which makes the experience even more relaxing. $25 a person for an hour is super worth it! We will definitely be back soon

Came here with my husband for a relaxing night and this place absolutely hit the spot. We booked…read more1.5 hours in the hot tub followed by an hour in the sauna, and both were spacious, clean, and perfect for unwinding. We usually go to Piedmont Springs since we live in the Oakland Hills, but they're almost always booked out when we try to schedule. I'm so glad we tried this place -- the vibes were calm, the price was great, and we left feeling completely relaxed. This will definitely be our new go-to!

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

Great people with friendly manager. Affordable price…read moreconveniently located. They are flexible with scheduling as well

Yah I don't know what's going on with the owner, but she was so rude. I called and had a 2 hour…read moreappointment from 4:30-6:30pm Showed up at 4:20 and was escorted to the room. At 4:55 she came in and said that they were being delayed and would have to turn mine to a 90 min because they have another guest coming at 6:30. Okay unfortunate but no big deal. Life happens. The masseuse begin at 5 and then at 5:50 she starts wiping the oil off with the hot towel and promptly ends at 6. Saying all done. I kept telling her we had 30 more minutes but there was language barrier. So whatever fine I got dressed. When I came to the front counter to pay she still trying to charge me for 90 minutes, I calmly explained that we only did the massage for 1 hour, the masseuse was sweet so I still tipped her 60 bucks like I normally do for a 2 hour sesh and just expressed that I should only be paying for 1 hour since that's all I received. She then started yelling at me that we don't like people who try to steal and took 20 dollars out her purse and threw at me and said I can't take the discount off the card. I told her nicely like hey. I'm not penny pinching or dishonest. I don't need your 20 dollars cash because I havnt even paid yet. Can you kindly just charge me for 1 hour and I will be in my merry way. And she continued to berate me while charging my card. Like what is going on I could've lied, taken your 20 dollars and walked out with a free massage but I was honest. No one is trying to pull One over on you or steal, I just only wanted to pay for services rendered. This will be the last time I patronage your business.

Never experienced a place like this before and it was def worth my time. They offer Whole Body Red…read morelight therapy, NormaTec Compression Therapy, Hydro Massage Bed and so much more!! Friendly staff, clean, and lots of options to choose what you like. Left rejuvenated and relaxed! A must try!

Update: After reading the owner's response, I'm even more disappointed. Here's the full story so…read morepotential customers can see the pattern for themselves. I never planned on posting this or taking legal action. I tried for years to handle everything quietly and respectfully through calls, emails, and patience. Every response I got from the owner, Tim Fitzgerald, made one thing painfully clear: he refuses to take responsibility for anything that goes wrong. He will charm you when you spend money, but once there is a problem the story changes. You get delays, excuses, and endless "we're checking records" messages that go nowhere. His public reply to my review proves it. Instead of apologizing or fixing the issue, he hides behind paperwork and tries to catch me on technicalities. He even admits his former manager promised my elderly mother a refund, yet two years later she still has not received it. I told him she does not use email and just needed a quick phone call to confirm her mailing address. He refused. Saying he will only communicate in writing is not professionalism, it is avoidance. Then he claims the business "did nothing wrong" but also says the staff responsible are "no longer here." You can't have it both ways. Either the business mishandled things and leadership is responsible, or the staff were not the problem and he is scapegoating them. What's sad is that he still blames me. The former manager told me directly that he would finalize everything with Tim, and I believed him. That's on me. I should have followed up more aggressively instead of trusting their word. Looking back, it's obvious what happened--they smooth-talked me just long enough for my chargeback window to close, and then stopped following through. After everything I went through, Tim's final solution was to tell me to come back and finish my package like nothing ever happened. Imagine that. Two years of emails, phone calls, broken promises, and an admitted refund that was never mailed--and the best he can offer is to act like it never happened. That says everything about how this business is run. I did not start with anger or threats. I started as a loyal customer who believed his word. Every call and every email since has shown me that he does not take responsibility and will do anything to avoid accountability. The only reason I started looking into legal action and consumer protection reporting is because he left me no other choice. This review is the proof. Look at his response and decide for yourself. The man is bad news. I paid $3,000 for a Cryoskin 10-pack, but halfway through my sessions, I was told the machine was broken and pressured into using a treatment I had never heard of (Contour Light). The remaining Cryoskin sessions were converted into Contour sessions because of the broken machine. I felt misled; this was a bait-and-switch in my experience. My mother also signed up based on my recommendation. She was treated poorly by staff, and one employee spoke negatively about her to me. Both of us were promised refunds, but after months of follow-ups, we received nothing in return. Messages were ignored, and promised resolutions were never delivered. We requested refunds because we no longer felt comfortable using their services and because of the restrictions and limitations they placed on us, such as not being able to use the Cryo chamber on the same day and being forced into treatments we did not choose. It's especially frustrating because the Cryo chamber and sauna actually work well, and the employees who run those services were professional and easy to work with. Unfortunately, management, including ownership, just passes the blame to staff in the Cryoskin/Contour department, showing a disregard for client concerns and accountability in my experience. If you truly want to try red light therapy, it's cheaper and safer to purchase it yourself rather than going through this business. And please be honest with yourself, are the results coming from these devices, or your own hard work with diet and exercise? In my view, if these machines truly worked as advertised, the owner would be extremely wealthy. I used to recommend this business to friends, thinking it was professional. Now I question whether the services even work, or if the business operates primarily on marketing and upselling practices. If you value your money and respect, do not trust this business. I will be pursuing my refund through legal channels, and I strongly urge others to carefully consider before paying.

Ambiance - 5/5 Amenities - 3.5/5…read moreService & Massage - 5/5 What a professional establishment. From the moment the doorman opens the door for you, you are immediately shown consistent professionalism from the staff. My massage from Kayla was fantastic. I was half asleep because I was so relaxed. I must come back for a staycation. The hotel is beautiful despite looking slightly less modern. I think what can make the spa better (for the price you pay) would be a steam room and sauna to enhance the experience.

Massage was great. The spa is a bit small. No steam room or sauna but not a biggie. Place is clean…read moreand people are super friendly. Service was excellent and will come again. The hotel has a pool and hot tub which is nice. Parking is closer to the hotel lobby so a short walk to the spa.

Went to Restore Hyper Wellness yesterday to check out the services they offer. They were SO…read moreknowledgeable and helpful. Jackie gave me a tour and helped me learn more about cryotherapy. It's an awesome experience if you have never tried it. I tried out the compression therapy on my legs and let me tell you, you will LOVE how relaxing it is. I felt rejuvenated as I left Restore! I can't wait to come back and try other services they offer.

Restore was a great experience for me. The staff is super informative of all the services they…read moreoffer. I Went in for the GLP1 series and stayed with them for a year and had great results. I loved the crypto room and red light therapy.

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I had the pleasure of DJING at this magical majestic place for a wedding. I've been here a few…read moretimes over the years and always have a wonderful experience. Professional staff. Solid service. Beautiful and magical venue. Amazing food. And the staff is Beyond exceptional. DJ Joe Manifesto of Thump Sound D.J. Services in Dublin, Ca.

As a long-standing member of Oakwood, I am continually drawn back by the exceptional dance…read moreinstructors who enrich our community. Among them, Carah Hering stands out as my all-time favorite fitness instructor. She imparts her expertise in Line Dancing, ZUMBA, Aqua-ZUMBA, and Cardio Dance, fostering a sense of community that transcends the club. Carah helps coordinate dance parties and trips throughout the year, she also encourages the celebration of birthdays and other life milestones in a unique and memorable manner. These events provide an unparalleled opportunity for camaraderie and shared experiences. Recently, I underwent hip replacement surgery, and Carah's classes served as my greatest motivation to heal and resume dancing with my Oakwood Dance Sisters. If you are passionate about dance or eager to explore this art form, I wholeheartedly recommend all the dance classes offered at the Oakwood Athletic Club.

Love this gym! The pool is the perfect temperature, the showers are immaculate, the wet and dry…read moresaunas relaxing, the fitness classes intense, but fun, and the machines are state-of-the-art. The staff at the front desk, make it a point to memorize your name, amazing, so check-in is very easy highly recommend!

My friend and I checked out this club and overall we really liked it. The place was super clean and…read moreyou can tell they take good care of it. I mainly went for the pool, and I also used the steam room, sauna, cold plunge, and hot tub downstairs. Everything was clean and felt really nice. But honestly, the policies were a big downside. For example, we could sign up, but if we wanted other people to join under the same plan to save money, they had to be under 18, which just doesn't make sense. The guest policy was the biggest issue for me. You can bring a guest, but it has to be a different person every time. I'm paying around $330 a month, so it would be reasonable to at least bring my spouse once in a while, even just once a month. Not being able to bring the same person is really restrictive and doesn't feel practical. Overall, the club itself is great, but these policies are too strict, and that's why I decided not to sign up.

My parents were considering making Life Time Fitness their new gym so I went with them to check it…read moreout. After our interaction with front desk, the people who sit there could not be more unfriendly towards us and for no reason. My parents are much older and we were nothing but kind to them. They decided to take their money elsewhere.