One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

Absolutely loved it here! I went with my boyfriend it was clean very quiet and overall just a very…read morewonderful relaxing experience. I definitely will be coming back!!

A hidden gem! We…read morecame around 5 PM on a Saturday and only waited about 15 minutes for a private tub to open up, which was much quicker than we expected. The walk to our tub was one of my favorite parts. The garden-like pathways with all the trees and flowers made it feel like we had left the Bay Area for a little while. It was peaceful and had such a relaxing atmosphere. Our private tub was surprisingly spacious and included a changing area with a bench, mirror, hooks, and even a shower, which was a nice bonus. We were also happy that our tub was open to the sky instead of covered-- it was so nice being able to look up at the clouds while soaking. I can only imagine how beautiful it would be at night under a clear sky full of stars. We came because we were incredibly sore after some intense workouts, and spending an hour here was exactly what we needed. It was clean, private, relaxing, and absolutely worth the money. We'll definitely be back!!!

Great service highly recommend for a massage. we had a couples massage and we loved it. Very nice…read moreexperience definitely will be going back

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

First time customer. Was a little worried by the website and advertised services at the front desk…read moreas they didn't list the Traditional Thai massage that I booked through Booksy. It was explained that my masseuse (Sunny!) had only been working here for 2 weeks with limited avail on Sunday and Thursday. Sunny was amazing and checked in with me often to give me just the right amount of pressure to get my knots out. She could tell I was sore and didn't want to use her elbows which would have made it worse. She also gave me a wonderful first time foot reflexology + leg massage experience. Great prices/value for my 1.5 hour visit. Will definitely be back to see Sunny again!

Naw. Not the place. Got the sauna and massage and it was just OK. Got the massage and sauna combo.read more

Never experienced a place like this before and it was def worth my time. They offer Whole Body Red…read morelight therapy, NormaTec Compression Therapy, Hydro Massage Bed and so much more!! Friendly staff, clean, and lots of options to choose what you like. Left rejuvenated and relaxed! A must try!

Update: After reading the owner's response, I'm even more disappointed. Here's the full story so…read morepotential customers can see the pattern for themselves. I never planned on posting this or taking legal action. I tried for years to handle everything quietly and respectfully through calls, emails, and patience. Every response I got from the owner, Tim Fitzgerald, made one thing painfully clear: he refuses to take responsibility for anything that goes wrong. He will charm you when you spend money, but once there is a problem the story changes. You get delays, excuses, and endless "we're checking records" messages that go nowhere. His public reply to my review proves it. Instead of apologizing or fixing the issue, he hides behind paperwork and tries to catch me on technicalities. He even admits his former manager promised my elderly mother a refund, yet two years later she still has not received it. I told him she does not use email and just needed a quick phone call to confirm her mailing address. He refused. Saying he will only communicate in writing is not professionalism, it is avoidance. Then he claims the business "did nothing wrong" but also says the staff responsible are "no longer here." You can't have it both ways. Either the business mishandled things and leadership is responsible, or the staff were not the problem and he is scapegoating them. What's sad is that he still blames me. The former manager told me directly that he would finalize everything with Tim, and I believed him. That's on me. I should have followed up more aggressively instead of trusting their word. Looking back, it's obvious what happened--they smooth-talked me just long enough for my chargeback window to close, and then stopped following through. After everything I went through, Tim's final solution was to tell me to come back and finish my package like nothing ever happened. Imagine that. Two years of emails, phone calls, broken promises, and an admitted refund that was never mailed--and the best he can offer is to act like it never happened. That says everything about how this business is run. I did not start with anger or threats. I started as a loyal customer who believed his word. Every call and every email since has shown me that he does not take responsibility and will do anything to avoid accountability. The only reason I started looking into legal action and consumer protection reporting is because he left me no other choice. This review is the proof. Look at his response and decide for yourself. The man is bad news. I paid $3,000 for a Cryoskin 10-pack, but halfway through my sessions, I was told the machine was broken and pressured into using a treatment I had never heard of (Contour Light). The remaining Cryoskin sessions were converted into Contour sessions because of the broken machine. I felt misled; this was a bait-and-switch in my experience. My mother also signed up based on my recommendation. She was treated poorly by staff, and one employee spoke negatively about her to me. Both of us were promised refunds, but after months of follow-ups, we received nothing in return. Messages were ignored, and promised resolutions were never delivered. We requested refunds because we no longer felt comfortable using their services and because of the restrictions and limitations they placed on us, such as not being able to use the Cryo chamber on the same day and being forced into treatments we did not choose. It's especially frustrating because the Cryo chamber and sauna actually work well, and the employees who run those services were professional and easy to work with. Unfortunately, management, including ownership, just passes the blame to staff in the Cryoskin/Contour department, showing a disregard for client concerns and accountability in my experience. If you truly want to try red light therapy, it's cheaper and safer to purchase it yourself rather than going through this business. And please be honest with yourself, are the results coming from these devices, or your own hard work with diet and exercise? In my view, if these machines truly worked as advertised, the owner would be extremely wealthy. I used to recommend this business to friends, thinking it was professional. Now I question whether the services even work, or if the business operates primarily on marketing and upselling practices. If you value your money and respect, do not trust this business. I will be pursuing my refund through legal channels, and I strongly urge others to carefully consider before paying.

Ambiance - 5/5 Amenities - 3.5/5…read moreService & Massage - 5/5 What a professional establishment. From the moment the doorman opens the door for you, you are immediately shown consistent professionalism from the staff. My massage from Kayla was fantastic. I was half asleep because I was so relaxed. I must come back for a staycation. The hotel is beautiful despite looking slightly less modern. I think what can make the spa better (for the price you pay) would be a steam room and sauna to enhance the experience.

Massage was great. The spa is a bit small. No steam room or sauna but not a biggie. Place is clean…read moreand people are super friendly. Service was excellent and will come again. The hotel has a pool and hot tub which is nice. Parking is closer to the hotel lobby so a short walk to the spa.

Went to Restore Hyper Wellness yesterday to check out the services they offer. They were SO…read moreknowledgeable and helpful. Jackie gave me a tour and helped me learn more about cryotherapy. It's an awesome experience if you have never tried it. I tried out the compression therapy on my legs and let me tell you, you will LOVE how relaxing it is. I felt rejuvenated as I left Restore! I can't wait to come back and try other services they offer.

My mom and I stopped by Restore hyper wellness this past Monday for an intro offer for their…read morecompression boots and a cryotherapy session. We have both been experiencing inflammation and soreness in our body and thought that this would be a great way to provide relief. After texting the business, they were able to get us in for a same-day appointment AND at a special deal! We came in and were greeted by Kristen who set us up for all of our services. The compression boots were amazing, relaxing, and really helped breakdown lactic acid in our legs. I finished off my treatments with a session of cryotherapy. My body dropped 30° from the experience and I instantly felt energized and also more focused! We had a great experience with Kristen and will definitely be back!

Every year, I choose a venue to host our company dinner for employees and their spouses, and this…read morehotel has become our favorite because the food is simply incredible. We were seated in the enclosed patio at the bistro, which created the perfect intimate atmosphere for our group. The prix fixe menu I selected was thoughtfully designed and worked beautifully for our employees, including those with food allergies and even our pickiest eaters. There was something for everyone, and it all just made sense. The week leading up to our dinner is always incredibly busy with multiple company events, so I'm constantly being pulled in different directions. I was worried my communication or role in the planning process might fall short, but Martini and Andre were absolute professionals. They knew exactly what they were doing and made the entire experience completely seamless. Our guests couldn't stop talking about our server, he was outstanding. The service was exceptional, and the food exceeded even our high expectations. This has officially become our forever annual event venue. I can't thank the entire team enough for their hospitality, attention to detail, and for making our company dinner such a memorable experience. We can't wait to come back next year!

I was treated unfairly makes me wonder was it my skin color…read more I am requesting assistance regarding my stay at Lafayette Park Hotel & Spa from June 26-29, 2026. I reserved and prepaid $977.28 through the AAA Travel website for a Premium Two King Beds room. My confirmation clearly states that I purchased a Premium Two King Beds room. Before traveling, I also called the hotel directly to verify my reservation, and I was assured everything was confirmed. Upon arrival, I was informed that my room type was no longer available. Instead of the two king beds I had reserved and paid for, I was given a room with only one king bed and a rollaway bed. I was traveling with my elderly mother and my adult daughter. Because the rollaway bed was not suitable for my daughter, my mother had to sleep on the rollaway bed for our three-night stay. This was not the room I purchased, and it significantly affected our comfort during our trip. I immediately asked whether another room was available or whether the hotel could provide a discount or other accommodation. I was told the hotel was sold out and that nothing could be done. The staff was not empathetic and repeatedly stated that because I had booked through a third party, there was nothing they could do. After returning home, I contacted the hotel again. During that conversation, I was told that I had been "bumped" because I booked through a third party and that had I booked directly through the hotel, they would have honored my reservation. I find this unacceptable. My reservation was confirmed, paid in full, and verified directly with the hotel before my arrival. Guests should not receive inferior accommodations simply because they booked through an authorized travel partner such as AAA. I respectfully request: * A partial refund for failing to provide the room category I paid for. * A written explanation as to why my confirmed reservation was not honored. * An explanation of the hotel's policy regarding confirmed reservations made through AAA and other authorized travel agencies. I have already opened a case with AAA Travel and hope this matter can be resolved promptly and fairly.

As a long-standing member of Oakwood, I am continually drawn back by the exceptional dance…read moreinstructors who enrich our community. Among them, Carah Hering stands out as my all-time favorite fitness instructor. She imparts her expertise in Line Dancing, ZUMBA, Aqua-ZUMBA, and Cardio Dance, fostering a sense of community that transcends the club. Carah helps coordinate dance parties and trips throughout the year, she also encourages the celebration of birthdays and other life milestones in a unique and memorable manner. These events provide an unparalleled opportunity for camaraderie and shared experiences. Recently, I underwent hip replacement surgery, and Carah's classes served as my greatest motivation to heal and resume dancing with my Oakwood Dance Sisters. If you are passionate about dance or eager to explore this art form, I wholeheartedly recommend all the dance classes offered at the Oakwood Athletic Club.

Love this gym! The pool is the perfect temperature, the showers are immaculate, the wet and dry…read moresaunas relaxing, the fitness classes intense, but fun, and the machines are state-of-the-art. The staff at the front desk, make it a point to memorize your name, amazing, so check-in is very easy highly recommend!

My friend and I checked out this club and overall we really liked it. The place was super clean and…read moreyou can tell they take good care of it. I mainly went for the pool, and I also used the steam room, sauna, cold plunge, and hot tub downstairs. Everything was clean and felt really nice. But honestly, the policies were a big downside. For example, we could sign up, but if we wanted other people to join under the same plan to save money, they had to be under 18, which just doesn't make sense. The guest policy was the biggest issue for me. You can bring a guest, but it has to be a different person every time. I'm paying around $330 a month, so it would be reasonable to at least bring my spouse once in a while, even just once a month. Not being able to bring the same person is really restrictive and doesn't feel practical. Overall, the club itself is great, but these policies are too strict, and that's why I decided not to sign up.

My parents were considering making Life Time Fitness their new gym so I went with them to check it…read moreout. After our interaction with front desk, the people who sit there could not be more unfriendly towards us and for no reason. My parents are much older and we were nothing but kind to them. They decided to take their money elsewhere.