I like the storage facility, but the 110 volt outlet on power poll keeps tripping and my…read morerefrigerator doesn't stay on. Sucks because I'm paying extra for the electric. I called, but they said it's my fault the plug is tripping. I turned everything off like my a/c and extra stuff. But within 5 minutes of plugging into outlet...it trips. I'm in A-08 by the way! Kind of perturbed they won't send someone to troubleshoot it.

I filled out form that I was moving out December 1st, and moved out November 25th, and they…read morereceived it the move out form. I got a notice that they received it. But Got charged for the full month of December. Called at least 7 times with my complaint and keep getting an AI who talks to me. He states he is sending it as urgent for them to call me back that day and I never get a call back. I have my credit card company disputing the charge. But I can't talk to a person on this and keep getting an AI. Even though I received notice they received my move out form, my online account doesn't show that I moved out. Again I received a notice in November that they received my moving out form. We've left the place on November 25th as too dangerous to park a travel trailer there. It's packed like sardines everywhere, and the roadway is only the width of a car.

I stored my things here for awhile when I first moved into the Renaissance but there prices went up…read moreand I do not think they are one of the more affordable places

This has been my best experience ever had with any storage facility. When I tell you the staff here…read morego above and beyond is an understatement. Marianne Is amazing and such a kind hearted individual.

Best customer service! Sandrine was more than 5stars!! She was very helpful and was such a problem…read moresolver for us!

Lately, I find customer service with most companies has been forgotten about, but with Public…read moreStorage I went there I was greeted with a smile an employed by name of Lou or Loui, excellent service help me out and set the whole thing up with me. I just want to say thank you to Lou.... Hope you all the success.

Yesterday, at 5:15pm, after arranging crazy logistics to get our boxes there, I discovered that I…read moredidn't have the right key. Steven, who was literally turning on the alarm when I left, was so amazing. He obviously understood the power of his positive customer service, and knowing he was not getting compensated for his time - he had already clocked out - he totally helped me access my unit and saved the day! I imagine that in this line of work, customer service isn't always appreciated or expected, but wow! Steven was just so wonderful to me and really saved me from a lot of hassle. He also saved me as a loyal customer!

I stored my belongings there while I was moving. It was easy to access, clean, and I felt safe…read moregoing there to work in my unit by myself (even at night). Actually My sister will be moving to town and we will definitely use this location for storage in the future! I highly recommend this storage facility. Easy, fast, accessible, clean, safe and secure, under air. All good!

I had a great experience with Scott. He was friendly, professional and through going over all of…read morethe fees and billing. I also appreciate how secure this location is.

I love the people who work at this location they are friendly and inviting. I am leaving 3 stars…read morebecause when I first signed up I went with a rate my budget could afford monthly and had shared how I needed to stay under a certain amount. About 3 months after signing up and being completely moved in, the company jacked up my rate for the following month with no notice other than next month you're paying 70 something more. Be aware your rent will increase once you get settled in and I'm guessing this will happen again in another few months....

Always friendly So Many Sizes and Prices…read more Great Value A/C Climate Controlled Clean and Neat

I am writing to express my profound dissatisfaction and shock regarding the recent notice of a 100%…read morerent increase on my unit, which I have occupied for only three months. This drastic hike is not only unreasonable but also feels like a breach of good faith. Had I been aware that such an exorbitant increase was a possibility after such a short tenancy, I would have made different choices.i find this practice to be completely unacceptable and will unfortunately be compelled to share my experience, advising others against renting here due to this unpredictable and unfair treatment

I have one unit at this location and was in need of another to store some tools and supplies. The…read moreproperty manager Ken was very helpful taking the time to go over the different size units and I ended up with the perfect size for my needs saving me money because I was going to rent a unit that would have been larger and more expensive than I would have needed.

The staff there(Dave) are the best!!! He is so helpful. I'm in NY for part of the year and when we…read morehad a problem with the automatic payment he help us fix it. He also was very accommodating when we needed a large unit. I would recommend this place to anyone needing more storage!

the worst storage place ever. there was an option for a zero star. i will do it. needless to say,…read morethis storage place charged me for a storage i never took possession of. i told the manager i would upgrade to a bigger place. she said it would be fine they would fix it. next thing, they continued to charge me for this storage. i reached out to them and ask them why, she said she would remove the charge. and she never removed, i spoke to the district manager. who also was shocked as to why i was being charged, she said she would remove it. and long and behold, i get a letter from a collections agency. i'm telling you right now, unless you want issues do not rent from this location. the whole company is trash.