This is an update to the review that I left about 2 months ago. I was contacted by someone claiming…read moreto be the manager of the location named Jason. In this contact which I have attached screenshots below He has claimed that I was"touched by an uncle" and "use drugs daily" as well as being rude and saying other disgusting things, because he did not like my review. As a result those messages have been reported to yelp and to their corporate office. Further more he has left a 5 star review for himself and his store praising his work ethic. Please be aware this is not the kind of service a customer should receive alespecially after their car being damaged due to break in in their parking lot.

I called in to see if they had a Toyota oil filter wrench which other auto stores did not have it…read more I spoke to a very pleasant gentleman on the phone to see if the tool was in stock. He confirmed they did and gave me the price and quantity available. My wife and I drove to the store to get the wrench. As we were looking at the wrenches the same gentleman o. The phone can to us and ask if we were the once who called in. We said yes and he said he had once waiting at the counter. Kudos to Autozone and the Gentleman who helped us! On a side note. If you are looking for pads and rotors for a 2013 Toyota RAV4 LTD AWD DO NOT GO TO AUTOZONE! The wrong part is listed in the national database and no one ever fixed it.

Nice shop, good car show. I stopped buying their products a year ago as the leather…read morecleaner-treatment was ok, the car wash soap left a residue, and folks at the counter gave me poor advice on wax/polishing my newly painted AMG.

If you have not heard of this place, imagine a place that specializes in taking care of one of your…read moremost expensive assets. This place is not just for car nuts but a place that also has supplies for the everyday person that needs something to make their car cleaner and last longer. The staff is very friendly and helpful with great advice for all situations. They never talk down to you but give product advice that fits your needs. The products all carry their guarantee and I have used it before and there were no questions, just a desire to make it right. Stop in and see what they have to make your life easier

huge thank you to Samantha at this store who helped me do a diagnostic test for my check engine…read morelight. she recommended catalytic cleaner and it worked! saved me on taking to mechanic to diagnose! thank you Samantha!

Breanne I believe she's the store service manager very knowledgeable and extremely friendly and…read morehelpful. Had a small issue she took the time trouble shoot find it in the computer and get me taking care of. Employees like her are the back bone of any great company and corporation hopefully she grows in the company, and continues to provide excellent service!!!!

We bought a different size ball to fit our trailer. Three different staff members tried for so long…read moreto change the ball on our hitch. As we were leaving after they had exhausted all attempts, one guy had one more idea and followed me out to the car. They were not going to give up. I appreciate these men. Thank you for excellent customer service!

High marks for David at the store. He was very helpful in explaining why the engine light was on. I…read morehad $1,200 spent at the Volkswagen dealership one month ago to replace cylinder #1 fuel injector and they were charging me $205 dollars to diagnose why the engine light was on. If the light was on and related to the work they did a month ago they would waive that analysis fee of $205. O'Reilly's free veriscan analysis indicated it was cylinder #1's timing and torque difference that was the problem. Thanks O'Reilly's for letting me know the engine light turning on is related to the work this dealership did a month ago. Foreknowledge it's all about cylinder #1 is useful before bringing it back to the dealership.

My driver windshield wiper blew off during a torrential downpour today and was able to pull off to…read morea safe location and called Autozone, Dave B. (The closing manager) asked a team member John to bring me a wiper and install it. My granddaughter and I were able to get home safely. Thank you Autozone! I appreciate your courtesy and professionalism. Bless your store and team, I am so grateful for your help. (I had my wipers recently replaced at a different store chain)

This place never disappoints. 1000/10. I came to get help with my wiper blades or see if I bought…read morethe incorrect ones. Dave helped me and was a true gentlemen. Thank you, thank you thank you!! I will forever rave about this place!

I had another very positive experience at O'Reilly's on 56th and Pacific in Tacoma. XY waited on…read moreme as soon as I entered the store. She was very busy but took the time to help me find replacement bulbs for the headlights on my car. Freddy replaced the bulbs for me and I am so appreciative of their service.

Great job and friendly service at this location. I went…read morethere to get a battery and alternator tested. The place was busy but Freddy made time to come outside and help out. He run a test. Later he helped me install a new battery. Good job and Thank you again

Nathan really helped me out! I thought my headlight was out but when he wiggled the connecting wire…read moreit popped back on. Saved me the hassle of an unnecessary replacement. Thanks, Nathan!

I went to have my battery replaced and were helped by Kyler. When he went to change the battery we…read morewere surprised by a black widow. Thankfully, Kyler overcame his arachnaphobia and successfully changed my battery. Kyler was friendly, helpful, and knowledgeable with all of my questions. I appreciate the customer service and help with the spider!

Ryan helped us tonight. He was AMAZING. Knowledgeable and helpful beyond. Made the long drive to…read moreget a critical part worth it when you meet someone like this. Just shined and made the whole experience great. Can't tell you enough how great it made our shopping experience.

So I called the store today to ask about a battery for my 2019 Ford escape and the guy started…read morelaughing hysterically at me and said an escape? then proceeds to started laughing even more, which I thought was extremely rude and unprofessional then when he feels he's done Laughing finally says how can I help u. I needed info on a battery and I'm really stressed about it and instead of trying to help me he just laughed at me. Incredibly rude!!!

I was sold a broken radiator and I was told it had a two-year warranty. However the warranty they…read moresell you is garbage. Not true. They told me that they could do nothing for me. I will never purchase or recommend anyone to purchase from here.

I had a strange dent on the neck of my heat exchanger for my boat. Performance radiator cleaned,…read morepainted and replaced the neck in one day. It looks great and was less than what I was quoted. The team there was extremely friendly and cordial. A great experience.

It was pretty crowded so it took a while to get help but once they got to me they answered all my…read morequestions for me and helped me find a few things i didn't even know I wanted, great store with a lot of gear and accessories for all kinds of riders!

I am no longer getting motorcycle gear from this cycle gear or the one in Auburn. I will shop…read moreelsewhere. I would suggest you do the same. I do not like rating businesses badly. But most experiences I have had with Cycle Gear have been weird/awkward or just outright bad. I want to make it clear that I actually kind of like most of the employees at this location and the one in Auburn as people. But the fact is that they do not stand behind their product and are not knowledgeable enough to help you when you have an issue with one of their products. When I bought the motorcycle pictured in my Yelp profile picture I was a new, ignorant rider. Thankfully I haven't crashed it yet. My first experience with this Cycle Gear went as follows: I had just bought my bike and got signed up for the Permit level testing. I came in already decided on the helmet I wanted, the Bell Broozer. It looks nice and has the basic DOT cert and is ECE certified, and was cheaper than a lot of others. I was intending to upgrade after I finished my parking lot testing, which I did. When I brought the helmet up to the counter to pay for it, happy, a stupid grin on my face because I was so excited to ace my test, a female worker asked me what seemed like an innocuous question. She said "Oh are you planning to be a daily rider"? I replied yes, my bike is going to be my main form of transport. She then told me straight up that I don't want the helmet because it is going to be loud, and that I'd essentially be stupid if I got this helmet for daily riding. She, without even asking if I'd want a rec, put a like 600 dollar helmet on the counter and said this is what I actually want. I replied that this is only going to be for my testing, and that I'd upgrade in the future, and that I am a grown man, I don't need other people to offer me unsolicited pointers to me on the gear or bike or whatever I decide to buy for myself. She then acted like I was the rude one. I paid for the helmet and walked out. Weirded me out. It was just unprofessional. After I passed my permit level testing I came in to buy some gear. Jackets, boots, riding pants, etc. I already knew what exactly I wanted. One of the male workers literally tailed me the whole time, asking me every five minutes if I'm good and if I need any rec on what to get. I said no every time, that I already knew what I wanted. I ended up spending about 500 bones on gear that day. Here is the huge kicker. For Christmas my girlfriend's mom got me a cycle gear gift card to try to support me on a bike. So cool! I knew I wanted some bar end mirrors so I came in. I was really ignorant about mirror installation and quality so I asked the worker to rec the best pair of bar end mirrors they have. He sold me some Speedmetal bar end mirrors. I paid about 30 or 40 dollars after the gift card was used up. Now on this bike there is a weight on the inside of the handlebars that you need to get out. I came in a few times to ask for pointers or the best way to get the weights out. These times are the only times I had a nice, chill experience in the store. The guys came out a few times, gave me some pointers. My girlfriend and I ended up getting the weights out cleanly thanks to their pointers. These days where they helped me is the only reason this review is a 2 star as opposed to a 1 star. Also when they helped me pick out a quadlock. I pop the mirrors in (no instructions btw), eventually got them torqued up well, and everything. When I'm on the highway I notice that no matter how I install the mirrors, they always fold in and vibrate at highway speeds. I looked up the mirrors on their website to see if anyone else is having issues with this. Here is an example: "These mirrors look great... however, these mirrors require frequent readjustment following... high speed, which requires me to take my eyes off of the road way too often." I'd post more but I don't want to hit the character limit. I went to go return them at the Auburn location since I was in the area already. The manager tries to install them and it seems he gets them on good. He ensures me that I don't need to refund the product. I trust his work and take my bike on the highway home. I should have trusted myself instead. The mirror pops off as I exit the highway, hits the ground and breaks. Oh my God. Now I have to search for it, run into the street and scoop it up. I call the Tac location and say that one of the employees at the Auburn CG installed these mirrors and they popped off on the highway and I need to exchange them. Says bring them in but and I quote "no promises". No promises to exchange out the product on my bike I must have to be legal that an employee installed? Insane. The replacement was incorrectly machined for the ball bearing. Had to get another replacement. Still had the same issues. Today I go over a bump at 5-10mph and the stem breaks. I'm just done. I will attach pictures w more detail. Hitting char limit.