I was here on April 3rd with an appointment to scan my feet. They make you walk and read your walking style, where you put pressure on while walking and also they check the hinges high or low and depending on that they will suggest what size shoe is suitable for you. The first time I was there I had one shoe to try based on my scanning report and I didn't take another chance and bought the shoe. It's good they create an account in their system for you and email your scanning report to you as well. There's a 60 days timeframe to return the shoe if it doesn't fit well or you have any issues with it. After 3 weeks I figured something was not right, and I booked an appointment and went to return the shoe. I checked online before making that appointment. The person who helped me this time thoroughly looked at and suggested cushioning and brought different types of shoes for my size. After trying a couple of them, I found the one that fitted well and was comfortable in walking. I really appreciate the service and the patience they have with their customers. I will definitely recommend this place. Try to find the one that's closer to your location. read more

This is the best place to get your running shoes. I just regret not going sooner to this place. I was looking for a good running shoes to start my training for bay to breakers and SF Marathon which is coming up very soon. I was very happy with the pair I got from Fleet Feet. These shoes are going to make a big difference in my training. The customer service was great. They scan your feet to get your foot shape and arch and based on that they pick a couple of shoes to try and all there choices were great. They even help you to pick the perfect insoles. I would highly recommend this place If you are a serious runner. read more

Wonderful service, first from Vincent. I bought Superfeet Insoles for my Plantar Fasciitis and he was very patient, friendly, and especially knowledgable. He gave me several options to choose from, but I chose the Superfeet Comfort. I have been wearing them daily in my walking and Tennis court shoes.I was so happy with this service that I returned the following week with my 25 yo daughter who wears Converse (flat) shoes. We were helped by Ann Marie, who was also very friendly and knowledgeable, she even said that we "made her day!" My daughter was so excited with the comfort of the Superfeet Insole, that she bought the Berry. Then it was my turn again to buy some walking shoes to take care of my "ignored" feet this day. I bought the On Cloud X Black/White! I am sooo happy with them! Not only are they comfortable buy very stylish! read more

It's a Saturday morning and they only have 3 people working . The store is full of people waiting to be helped .. there is no AC so it's very hot . There's customers waiting to be just rung up & don't need help selecting shoes but not one employee available . We waited an hour to get a turn to get measurements then they didn't have the shoes we wanted to purchase. read more

So I ended up here because after having my first baby I was in near constant excruciating pain from plantar fasciitis. The Hoka Clifton 8 after about a month brought me much relief. They are not the type of shoes that you can slip on which sucks for a busy professional and mom, but I was pain free for a couple months. Came back to buy another pair after destroying my hokas in well under a year. I wish there was a better system in place to get faster service on weekends, but generally good service and great product at a fair price. read more

I had such a good experience at Fleet Feet. I've always wanted to have my feet and gait pattern looked at for an optimal pair of running and work shoes. I've often used Nike Free's for running and working without ever paying attention to what shoes would be best for my feet. I'm on my feet most of the day at a hospital and got tired of unnecessary aches with old shoes. Glad I finally decided to check out Fleet Feet. My experience was during the pandemic and I made an appointment online. The employee that helped me was friendly and knowledgeable, never pushy or overbearing. She did a foot scan which measured my foot length, arch height, ball width etc. I was able to have this info emailed to me. I already had an idea of which shoes I wanted, and she ranked them by level of cushion and which would be best for work/running. She also gave good/honest recommendations about shoes, socks (the Balega socks she recommended are my new favorite), inserts and how to tie a heel lock. They had good deals on socks and inserts during Black Friday. My husband didn't have an appointment but he was still able to do a scan and try on shoes. She gave my husband and me her full attention which is rare in my retail experiences. They also sanitize the benches and shoes, so I felt comfortable. I messaged a question to Fleet Feet Pleasanton through Facebook and they were very responsive. Highly recommend Fleet Feet and wouldn't hesitate to return. read more

Helpful sales people. Good selection but I will def shop here again. Tip- visit the sales racks often :) N- read more

Fantastic place to buy a good pair of shoes! The staff are very friendly and knowledgeable. They are not snobby or aloof like other athletic shoe stores that I have been to. In the past, I would just buy a pair of sneakers based on looks and brand, but not what was actually good for my feet. After being fed up with uncomfortable sneakers, I came here and have never looked back. They guided me to which sneakers would be best for my feet and really felt the difference! I have been buying my sneakers here ever since and have had great consistent service! read more

I visited here during COVID and they are being very cautious in the store. I made an appointment for a shoe fitting. I was the only person there at the time. The staff cleaned the bench before I sat down. They also sat further away and have you put on your shoes by yourself. They also have you use one of their try on socks. The staff were all very helpful as usual. It seems like their records have been getting messed up. Usually they know what shoes I've tried on in the past but they could only see shoes that I've had from a few years ago. I was still able to run outside to test out the shoes. Overall it was a very pleasant experience. read more

Lisa was amazing today in assisting my running needs. Completed foot analysis including thorough assessment and 3D foot imaging for foot metrics. Awesome service all around from fitting multiple pairs of shoes and soles. I decided on Feetures Elite socks for the benefits, shoes, and soles. Highly recommended if you are looking for individualized, specialized, and functional service. read more

Fleet Feet - GT-2000 7 - Shoe Stores Near Me - Pleasanton, California

If I could give them no stars I would. Why bother having a sign up sheet to be helped when it's clear you don't go off of it when assisting customers. I will go even further away to get shoes just to not have to come to Pleasanton and I live in Castro Valley. They need to hire more people to have on the weekends or get a bigger store. The owner/manager needs to open there eyes....Never Again!! read more

Excellent service! The tech that helped us spent close to an hour helping me find the right shoe. My feet are very sensitive. I walked out wearing the new shoes and still wearing. A huge plus - 60 day return policy even after you've worn the shoes. I love mine. No returns here. read more

*Pre-COVID-19 Review If you just care about looking good on social media in your brand new running shoes, I guess you can stop by here. But if you want to purchase shoes from people who actually know what the hell they are doing, you should definitely check this place out. I first discovered FF back in high school after my cross country coaches highly recommended them for my pair of running shoes. I was so impressed that I almost exclusively buy my running shoes from them. The sales associate who assisted me back then was incredibly patient. He observed how I walked/ran, explained some peculiarities he noticed, provided several footwear options that he thought would address my needs, and we moved on from there. This was the typical routine with every sales associate I encountered in all of my visits. Moreover, I always felt like I was well taken care of by competent and knowledgeable employees who were avid runners themselves, which is a major improvement over other stores who merely measure your feet and find your size in their inventory. They have some other gear as well aside footwear. I picked up an armband for my phone last time I was there. They also sell arch support insoles and various other items. Thanks to the wonderful staff at Fleet Feet! I'll be sure to purchase another pair from them once my current pair goes kaput. read more

Super helpful, friendly staff! Explained the main differences between one brand to another. Highly recommend!

I have made a lot of purchases here over the last 10 years. This place usually has great service. 12/14 I went in knowing what I wanted to purchase. They were busy and only 3 employees were present. I waited 15 minutes and realized I wasn't going to get help, so I left. 12/15 I went in to make the purchase and it was less busy. I waited 15 minutes and made eye contact with the 3 employees to make sure they knew I was waiting to be helped. More customers came in after me and as I was waiting for my turn to be helped. one of the employees skipped over me to help another customer that had just walked in. I was arms length from him to make sure I could get some help too. I made sure "He" knew as I left that I would be making the same purchase on Amazon or sunrise mountain sports! read more

Went to Fleet Feet today for a new pair of running shoes because my old ones have worn down. I haven't been fitted by Fleet Feet before but i was recently diagnosed with Plantar Fasciitis so wanted to invest in a solid pair of shoes. Nik helped me out and she was so incredibly nice and easy to work with. It was busy in the store for a Monday morning but between customer interruptions and the phone ringing, she made me feel like she wasn't in a rush. Thanks for the help! Excited to try them out tomorrow. read more

Tony and Steven were super helpful!!! Fully enjoyed every minute of my visit with them! Tony was actually the one who ran around like a chicken with his head cut off just to make sure I was completely happy and satisfied with my choice of shoe before leaving! I really appreciate all that He did for me because I'm a new runner who has no experience with what sort of shoe I should and should not be wearing that will be best for my training. Tony was so very patient with me and so kind with my friend and I both! He went above and beyond to make our experience the best! My friend also decided last minute she wanted to get shoes and after trying on pairs and pairs (poor tony) she didn't get any however he was a trooper about it! Plus he knows she will be back soon! Steven made the experience really fun with his super outgoing personality and positive spirit! He totally was the cherry on top for our experience making us laugh and even putting up with me while I waited for my friend! I haven't had this much good service where the attention was fully on me since I picked out a wedding dress! So If your looking for a one on one bridal like experience but for tennis shoes this is the place for you! Will be back soon!! Thank you both for the great experience!! read more

Great great experience. I am an experienced runner but have been out of practice for a number of years as other priorities have taken precedent. I knew I wanted to get fit for a shoe and needed to because of previous ankle and planar fasciatis issues from high mileage running. I was on a business trip to San Jose and decided to make the trek over to Fleet Feet (FF) to see about their service. Walked in, immediately greeted, started talking with the person helping me and they were right away in tune with what I was looking for. They did a 3d scan of my foot and that is when I found out I have been running in shoes from a running perspective that were 1/2 - 1 full size too small, for years. They made a couple of recommendations, let me try them on and go running with each as a test. Ultimately I decided on a shoe that I would have never chosen and I would have thought completely unnecessary. Fast forward more than a year, I am now in my 3rd pair, lots of high miles and my feet are feeling better than they previously had. Huge kudos to FF. read more

Great place! Came here Sunday 3/6 looking for some shoes for work since I'm on my feet for 12+ hours. The female staff worker (forgot her name) took the time to sit down and talk to me about any pains, concerns, etc to keep in mind when picking out some shoes. The 3D foot map and gait analysis was pretty cool to see and she explained each part of it too. She brought out some options to try, and I ended up leaving with a great pair of Hokas. Overall great experience, shoutout to the girl that took the time to help pick them out! read more

Fleet Feet - Hokas - Shoe Stores Near Me - Pleasanton, California

Loved our first experience at this store. Jahdai helped us, and he was friendly and informative. I've previously mostly stuck to the big brands Nike and New Balance (available here), but I was recommended Brooks shoes, which I'd never tried before. I'm glad to see a variety of brands including ones I'm familiar with and more specialty running brands. The outfitting process was extremely interesting to find out information about my feet that I've always known and considered when buying shoes but didn't previously have more concrete information on (such as my feet being slightly different sizes, having a high instep, etc.) Jahdai was able to answer all of our questions, asked all the right questions, and made considerations for all of the information we gave, and we're really excited about our purchase. He took his time with us and we never felt rushed or pressured. We were able to step outside the store and take a jog to check the fit, which was really helpful. His amount of knowledge has us feeling very positive that we'll be back to make future purchases. For anyone who is on the fence on whether or not getting a fitting done is worth it, I totally recommend trying it at this store. Big thanks to Jahdai for all the help! read more

I was having a terrible time with my plantar fasciitis. The pain was excruciating and I couldn't find any comfortable shoes. So I went to Fleet Feet. I had been there years ago to get some comfortable shoes to wear across Europe. I was hoping they could help me. The manager Lisa Stanford was so knowledgeable and An enormous help to me. I really appreciate the time and patience of Jahdai Bolds. He was not only funny but cute too. This is the perfect place to go if you wanna stay on the move!!! read more

Absolutely amazing! They helped me find inserts to support my feet and were really patient throughout the process. There's a machine you're able to stand on to check the pronation of your feet and also one that examines how you walk. Overall came out of the experience knowing my exact foot size and arch support needed. Went back a few days later to buy two of the same inserts again! Will be back for sure read more

What a wonderful place. No Fleet Feet shop I have been to has ever disappointed, and this is no exception. I went today to buy a pair of running shoes. Lisa was kind enough to get a fancy 3D scan of my feet (who knew!) and email me a copy. From that I noticed things that I never had 'seen' but always suspected about my feet. So useful! Then she spent oodles of time trying to find the perfect pair for me, explain different sole types, and showed some clothes as well. I didn't feel pressured or made self-conscious. If the store didn't have the right fit, she even suggested how their website might have it. Hope the store stays open for many, many years. Thank you! read more

FleetFeetPleasanton.com Today I had my feet assessed. They measured them. You stand on this small platform with four cameras and they take all kinds of measurements of your feet. They also watch you walk for your stride. They show you all the particulars of your feet and pick shoes that will be a good match for you. I got New Balance shoes with an arch support insert and socks ... $235!!! Expensive but worth it. They asked about my walking and where I have any aches or pain. They were super good and sweet. I was very impressed. It was definitely worth the drive to Pleasanton. read more

Fleet Feet - Shoe Stores Near Me - Pleasanton, California

The service was so great. They are attentive and really help you figure out what type of shoe you need. This was my first time there but won't be my last. Really impressed. read more

Avery, the young lady who helped me, was very sweet and very knowledgeable. The 3D foot scan and pressure plate test was eye opening- it showed me that I had been running in the wrong shoes for who knows how long. I was fitted with a pair of shoes that feel great on my feet and I can't wait to take them for a spin. I've already recommended fleet feet Pleasanton to several friends and family members. read more

Elizabeth gave my daughter the best shoe fitting I've ever seen or had. Such an inviting and welcoming person and so knowledgeable about shoes, running and fitting the right shoe. Thank you Elizabeth! read more

We went to Fleet Feet on the recommendation of Allergy Boy's track coach, who was also a sprinter. I was very impressed by the scope of evaluations that they performed on his complicated feet. The individualized measurements were invaluable. AB has complicated feet, and was having ankle issues related to his sprinting and practices, and we were recommended some new shoes which he found to be a whole new level of support and comfort. They let him go outside and run around in three different pairs to compare. And while the shoes were somewhat pricey, but not out of my expected range, the service they provided was not priced separately. Our consultant was named Jeddai, or something that sounds like that, and he was excellent. I mention him because I know Yelp reviews that call out individuals who perform excellent service can result in internal recognition. I regret mangling his name, probably. Thank you! read more

Jahdai is super knowledgeable, professional, and friendly. Thanks for all your help! I will definitely recommend this Fleet Feet location to my other runner friends :) read more

Warm and helpful folks there. Very patient and ensure you pick the right shoes by providing multiple options and suggestions. Had a positive experience and highly recommend to buy shoes there! read more

Definitely highly recommend buying your next pair of runners here. They analyze your feet and make recommendations. I came in today with my dad, and we were helped by Sam, who was amazing and patient, and gave us just the best customer service, even though we weren't making it easy! We left with a new pair of runners, and I'm looking forward to buying tons more from here! read more

Looovveeee Fleet Feet. Best customer service and quickly anywhere. Let's keep them in business.

This place is solid. I walked in without an appointment for a shoe fitting and Kathy was there to help me. We went through the scanning and Kathy explained what each measurement meant. From there, I tried on a bunch of different shoes, giving feedback to what worked and what didn't and Kathy took that information to bring back other shoes and insoles to try on. Unfortunately the shoe that fit me best was not available in store but was available online. Incredible service and will definitely visit again. read more

The best thing about Fleet Feet? Customer Service! With their great help and suggestions, you can get the right gear for your needs. I've purchased tennis shoes from them multiple times and they have technology to assess how you walk and what kind of shoe--neutral, stability, etc. might work best. I highly recommend them! read more

Fleet Feet Sports in downtown Pleasanton is a small store with a decent supply of running shoes, socks, arch supports, running attire and more. I went in to be fitted and possibly purchase a new pair of running shoes as well as, possibly, inserts. I was greeted by Susan, a very nice woman who was friendly, helpful and proceeded to assist me. We discussed various options and she listened to my concerns including the $$ factor and overall needs. I purchased inserts, socks and a pair of quality 'flip flops" (great arch support, good for heel - love these). I am pleased with my visit, the solution including cost and the customer service! Great job Susan, you made my experience very positive! read more

I had SUCH a good first time experience here. Lisa was my salesperson and zeroed in on everything I needed. I had 30 min on my lunch break, and got assisted right away (even with a lot of other people in the store). The foot scan is NEXT LEVEL and I don't know where it's been all my life. Lisa really took the time to understand my feet, and brought out 3 great options and 3 different price points. I even got to try each pair outside on the sidewalk - which makes a world of difference. In and out in 25 min, and I'm so stoked for my news running shoes. Best part is I don't feel I paid any more than I usually do for running shoes - but I got a personalized experience with a ton of info and data. I'll be back, and I'm already nagging the hubs to check it out :) read more

Fleet Feet - Love my new kicks!! - Shoe Stores Near Me - Pleasanton, California

My default shopping destination is Amazon but I decided to drop by this shop as per my doctor's recommendation. I was not disappointed! On the contrary, I received lots of great advice from Vincent. He was very knowledgeable in the intricacies of footwear; things that I would take for granted even though they have significant effects on my health and comfort. Also, it doesn't hurt that Vincent is an ultramarathoner! read more

Fleet Feet - Happy feet courtesy of Fleet Feet Pleasanton! - Shoe Stores Near Me - Pleasanton, California

This was a very unexpected experience, but a good one nonetheless. I can't say that it was as good as it gets since this is probably one of the only running specific stores I've been to so I might change my mind after I visit a few others. I was dragged here, literally, by the bf one hot, sunny day in Pleasanton while waiting for my car to be done at a shop down the street. He's big into running and I'm not so in that area so I thought I was just tagging along for the ride when he wanted to check out this specialty store. Lo and behold. I did not know there was a secret agenda in place. He got me set up with one of the knowledgeable staffers and she started fitting me for running shoes. Now, prior to this, I've never had "real" running shoes. Maybe tennis shoes, or things I ran in that weren't really running shoes but nothing that was specifically made for running. Ankle pronation? Knee bending? Arch support? What is this biz?! After some extensive explanation, and I'm still like what the heck yo? I ended narrowing down my choices to a brand I've never heard before. You mean there are other brands than New Balance And Asics?! I wasn't actually planning to buy or was I even in the market for running shoes ... but conveniently while I had to take a call outside, I ended up with a nice pair of Saucony running shoes, specifically fitted for my support "needs" ... :) can't say I was mad but it was definitely an interesting and odd experience. Thanks Fleet Feet, now I can run like mad at the gym and not experience foot scuffing and "ankle pronation" ... and thank you bf for making it a weird but fun experience. read more

On the hunt for travel shoes that would go the distance, I came in to try on....after all, the feet know. I had tried a shoe with stabilizing features in the heel, and they literally made my legs hurt....so they have been returned. The Nike Air Zoom Vomero 10 were my feet's choice. Completely gaudy.....I will have to decide if I can live with that. Good neutral heel support, and toe flexibility. I will of course test run them in the comfort of my home. Great service, and response to my needs. Beats all other stores that carry athletic shoes by a huge margin. read more

If you've ever wondered "is it worth it?" to go to Fleet Feet and get properly sized, fitted, gait-checked, etc. The answer is "YES!" I'm an avid walker and when inspired (usually thinking about a velociraptor chasing me) I will do running/sprint bursts. I clock about 35-50 miles per week. When visiting the UK this summer we banked 70 miles in one week. Cut to: About 1.5 years ago I self-prescribed a neutral/minimalist shoe for myself. I made my purchase online and was quite happy with my shoe. When it was time (actually, it was way overdue) I purchased another pair in January of this year. All was well and good until after our trip to the UK. I noticed pain in my right heel/arch. I finally saw a podiatrist and yup, plantar fasciitis. I had saved myself about $15 over a couple pair of shoes I purchased online and bought myself plantar fasciitis, when I should have just gone into Fleet Feet and learned I needed more than just a flimsy minimalist shoe. The constant mileage and the extra mileage in the UK was too much for my poor foot to bear. Now... about my Fleet Feet experience: I went in on a Sunday late afternoon. I couldn't find them at first since they'd moved (2 years ago, mind you) from their last known (to me) location. I happened in there 30m before closing and never once felt rushed. Vincent took time to ask questions about my habits, observed my gait, measured my arch and brought out a few pair. I was a New Balance loyalist, but guess what? Out of the 3 pair it was my least favorite. I ended up with a spiffy new pair of Asics GT-2000's to support my once-under-supported boats. Did I mention I also learned that for trainers it's best to go up a half size? I'd been buying my regular old size 9's for ages and wondered why I sometimes felt a pinch in my big toes. Full disclosure: I'm only 5'3" so committing to 9.5's was a sobering moment acknowledging my Weeble Wobble-iness. The staff is super helpful, friendly and patient. The prices, though you'd imagine outrageous, are not much more expensive than online. We're talking $5-10 difference and they have a loyalty rewards program so once you spend a certain amount you get a discount. Let me be a cautionary tale... don't save a few bucks and skimp on your feet. Go to Fleet Feet and "treat yo self". After all, you have your feet to thank for always supporting you. read more