We had a great experience at Fleet Feet South Loop. My husband went in just to look, but after meeting Dan, he ended up getting fitted for running shoes. He tried brands and styles he never would have considered thanks to Dan and his expertise. Dan is so knowledgeable, passionate about what he does, and kind. There was zero pressure to buy. My husband left excited about his new kicks. We HIGHLY recommend this location and Dan! read more

Been here with my sisters who are runners and they are always super welcoming and help you super quick Erico helped us and did a fantastic job with helping me and my sister. He went over how and what with gettin my feet scanned and finding me the right running shoes for my feet and I was super happy. He's a great sales person and if you go ask for him to help you out bc he was patient, kind and very helpful and went above and beyond to find my 1st offices running shoes. Great Experience!! read more

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My favorite store to shop for my running essentials. I've bought a few things from socks to shoes here. The staff is stellar. Everyone is so helpful and eager to help. Recently Raul went above and beyond from me, ordering a show from the warehouse that they didn't have in stock. I was able to come by the next day to try it on. He also did an analysis of my feet, mapping the hot spots, my arches and other key indicators that determine the best shoe for me. You pay the same as you would at big box stores but you get exceptional customer service here. Will continue coming here as I ramp up training and need new essentials. read more

Just stopped in to replace a couple older pairs of shoes. I worked with Andrea and she was incredibly helpful. She pulled up my old purchase history quickly and helped me quickly zero in on what I wanted. No hard selling and very friendly. She was very knowledgeable and answered all of the questions I had and even a couple questions I didn't know I had. Above and beyond service. read more

Many thanks for Olajuwon. He helped me with the scan, talked me through my best options, even though he know it wouldn't result in a sale that day (I wear size 15 which isn't stocked). Because of him, I'm planning to order what I need from the Fleet Feet store online. read more

I love Fleet Feet! I love that they rotate store packet pickups across the Chicago area for different 5K/10K Races. There is usually a coupon of $10.00 for $50.00 future purchases. In addition, they offer a lot of Chicago Based swag from headbands to shorts, hats, etc. read more

Fleet Feet - Mag Mile 5/10K packet pick up-09/2023 - Sports Wear Near Me - Chicago, Illinois

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I heard about their feet evaluations and decided to go to this location the other week. I was taken care of immediately and the girl who helped me (I forgot her name but she was younger, Caucasian and had shorter hair) was so so so helpful. She was very knowledgeable, patient and really helped me find a shoe that worked super well with my feet. I left with my new hokas, some socks, a spray to protect white shoes, and a windbreaker and was super satisfied with my first visit. This girl needs a raise bc her customer service was the best part of my experience! would recommend this location! read more

Went in yesterday looking for a pair of new running shoes. As I walked in I was greeted by the young man at the front desk. As I got closer to the shoes. There was a young lady that was sitting down on her phone. She gave me a weird look and told the people at the front I'm going to lunch got up and walked away as I approached the area she was sitting in. I'm sorry I interrupted your alone time at work. I started to look at the shoes and it seemed like no one was coming to ask if I needed to try anything on. Finally another employee came and helped me unfortunately they did not have the shoe I was looking for. Management needs to work on these employees customer service skills. For the most part everyone else was fine except for that young lady that sat there on her phone. read more

The attention to detail as well as the care given by knowledgeable employees is priceless. I understand that there are many locations, this store is my favorite. Every experience has been good. They don't just know shoes, they know feet. Thank you. read more

Fleet Feet - Super comfy cushioned Brooks - Sports Wear Near Me - Chicago, Illinois

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I came into the store on a Sunday where there were more staff working there than people coming into the store. About two staff members were working with other customers. A staff member asked me what I needed help with and they informed me that they will get to me shortly after they were done with the customer. After 20 minutes, I asked for help from another staff member and he said "we are all busy.' Ten minutes later, I got up from the shoe fitting section and noticed about 3 staff members behind the counter talking. I assumed someone was the manager and I informed him that I asked for help twice but was never helped even after waiting. His excuse was "well maybe we didn't see you." The store is very small. This place has awful customer service even though it is well staffed and not busy. I have never been to a shoe store where I was not helped even after asking for help. read more

Always had a hard time finding tennis shoes until I tried out fleet feet! The staff is extremely helpful and you walk on an electronic pad to determine your shoe size, arch, etc and they bring out shoes based on the analysis. Another great perk is you can try them out running and if they don't work you can return and swap for a new pair within 30 days. Will definitely be returning and used my shoes to train for a half marathon this fall and had no blisters/injuries after training, read more

Fleet Feet - Sports Wear Near Me - Chicago, Illinois

I highly recommend this location. I went into the store and spoke with a rep who scanned my feet and set up a profile. I walked out with new shoes that weren't on the shelf, they made a custom selection for me and it was perfect, very happy with the experience. I had a much better result than shopping for shoes online, which I just did and had a bad result. read more

Wait : super long for Sunday afternoon but definitely worth it Service: spectacular. I totally recommend. They will check your feet type, records how you run, and find out the best shoes for you. Very patient, very informative and nice. They will scan your feet and check your feet type and you will receive the report to your email. Haven't tried my shoes yet but I'm excited. Will definitely go back there read more

Fleet Feet - That's the ticket - Sports Wear Near Me - Chicago, Illinois

You can get some really good service here or really bad service based on who you get to help you. I think I worked with Brian last time, who was knowledgeable and helpful and you could tell he knew his stuff. Some of their other salespeople are simply horrible. It's not an exaggeration. I've had multiple experiences there with salespeople who really don't listen and do what they can to put both you down and your preferences down so they can choose the shoes that THEY want for you in the budget THEY deem correct. My second to last visit I worked with a saleswoman who kept bringing the wrong shoe size because her iPad and her intuition told her to ignore my words and my purchase history. When I called her on it, she fired back with a judgmental assessment of my walking shoes, which I had already told her I don't use for running. Tip: if you're a returning customer start your visit by asking them to look up your previous purchases and talk about what you liked and didn't like. If they look like they aren't listening or they're confused by your feedback, ask to get help from someone else. If you can't get help from someone else, try on a few pairs you like then look them up on Amazon or the manufacturer's site to buy them there instead. read more

FIRST TIMER WOWWWW ALOT HAS CHANGE IN THAT PLAZA ALL WAS THERE MOVIE AND RESTAURANT NEXT TO IT Now moment I walked in was welcome and explain what i need homie name Joel was very helpful and informative and too his time. Gave me options that would fit for me. Def coming back and asking for Joel. read more

If you're looking for any type of help, go to the old town location. If you wanna be sat in the corner and ignored by workers who seem bothered by your presence, this place is for you. read more

Came here on 1/14/24 to purchase shoes for my first 5k. Was hoping to get supported by one of their employees to choose the right shoe for my feet however the person who helped me was unbelievably rude. Literally acted like he didn't want to be helping me and didn't care the entire time. He just brought boxes of shoes and handed them to me without saying a word. Didn't ask my preferences, didn't describe what kind of shoes would be best for my feet or make any recommendations. When I tried asking him for details on the shoes he was handing me, he didn't know at all or at least didn't care enough help. It felt very discriminatory honestly. Won't ever ever be going back. Absolute worst customer service. read more

Just came back from Lole Yellow Yoga Summer Session, very well organized outdoor event. The freebies are too long to list: free yoga mat, breakfast goodies from Bridgeport coffee. $10 gift card from Fleet which was put to good use at the store :), one free session from Shred 415, $100 off @ yoga Six...... I will definitely go back for such fun events @ fleet!! read more

Fleet Feet - Free Yoga mats after Lole Yellow Yoga Summer Session - Sports Wear Near Me - Chicago, Illinois

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First time coming in, and I had an excellent experience here today finding a pair of running shoes. The service was prompt and exceptional. They analyze your gait and foot size/girth/arch/etc. to find the perfect running shoe for you. I was impressed by the knowledge of our sales associate. I would highly recommend this store to any fellow runners and will be coming back! read more

For those who think that a fitting is unnecessary because you can run in just about any shoe, I once thought that too and now I definitely do not!! I really thought that following enticing ads for the coolest and latest shoes would be enough to get me running successfully, but boy was I wrong. More often than not, the shoes would bother my feet to the point where some shoes wouldn't even rack up 100 miles before I had to stop using them - turns out I never knew that my feet had certain characteristics that would prevent these shoes from being the best options for me. When you get fitted at Fleet Feet, they run an analysis on your foot and get certain measurements, such as your size, arch, width, etc. After watching how you walk and explaining every characteristic of your feet, they'll suggest a few pairs of shoes that would best fit you and bring them out for you to try on. I tried on brands I've never tried before and ended up choosing a shoe I absolutely loved running in. I absolutely love Fleet Feet and especially their location in the South Loop. The staff there are some of the nicest and most knowledgable people in the industry and the service they provide really can't be matched elsewhere. Highly highly highly recommend Fleet Feet for runners of every level and am looking forward to coming back for future fittings! Oh and also their running clubs are awesome. I know they aren't planning on bringing them back anytime soon due to Covid, but I really do miss them. Also highly recommend joining their running group once they return! read more

I am a beginner when it comes to running. I know the basics--stretch, ice, and find the right shoes. I've always wanted to find a place that could help me find the right running shoe. The Nike and Foot Locker stores are OK, but there's typically no educated insight behind the employee's recommendations at those stores. In my search, I looked on Yelp and saw they had some great reviews, so I gave them a try. As soon as I entered, there was a staff member (Elvia?) that greeted me and asked what I was looking for. I told her I was looking for running shoes and gave her my experience and issues. She sized my feet and observed how I walked and ran on the treadmill. She recorded my run and pointed out why I was having issues. She picked out 6 pairs of shoes and I tried them on and tested them all walking and running. After the visit, not only did I leave with a great pair of shoes, but also with tips on my running and knowledge about my own form and needs. The staff here is exceptional and their knowledge and attentiveness to your personal goals and issues is encouraging. I will be visiting again, and maybe look into the events they hold. I spent $145 on some New Balances and the visit took about an hour. read more

Fleet Feet - Displayed shoe collection - Sports Wear Near Me - Chicago, Illinois

I'll never go back, at least not to this location. The poor guy who was trying to assist me, had major problems with the computer system and his co-workers were TERRIBLE, they never came over to help the poor guy. It literally took 15 minutes for him to complete my transaction. read more

They are so welcoming and get straight to the point. I got sized for some great running shoes and also got analysis on how my feet are oriented. I feel empowered to buy shoes that are good for me and I continue to run :) More details: -they get your measurements -have you try on a few shoes -and then let you walk around and run on the treadmill. Service at this location after work was speedy. read more

UhhhI've only been here once but based on my one experience, I'll be coming here again. I'm new to long distance running, and I'm training for a marathon. At a recommendation, I went to Fleet Feet. First off, the person that helped me the whole time was super friendly, and was really patient with all my questions, which I had a lot, and helped me find a really nice pair if running shoes. They recorded my running style and gave me a special shoes based on how my foot lands on the ground. I guess I land on the side of my foot sometimes, so they gave me one that helps correct for it. But I didn't decide after trying one. I think I tried 5 pairs, all with slightly different features before picking one. I got a chance to run with all of them too! Because of this experience, every time I need new running shoes, I'll be coming here. The service and experience made my first running shoe purchase a pleasurable one! read more

This was an outstanding experience. Tya was an excellent sales person. I'm not the world's most patient shopper. The first pair of shoes that feels good, I'm ready to go. Tya took my foot measurements and video taped me walking and jogging. Then she went in the back and got several boxes of shoes. I tried a couple of pairs on and then made a pick. Tya gently persisted until I tried on every pair of shoes. Then she had me walk around with different a shoe from one pair on one foot and a shoe from the other pair on the other foot. This process caused me to reconsider twice and leave with the best shoe for me. read more

Really helpful and took the time to find a good fit for me. Angela spent time looking at my stride and footfalls, how I stood on one foot, got me to stand on the electronic foot imager, and then brought out an assortment for me to try. She talked me through what I should be looking for, and didn't mind at all when i tried on some pairs several times trying to compare them. All feet and all shoes are so different, it's really good to find a fit. I was there at 1 pm on a Tuesday, so it wasn't busy. read more

Went in and found a great pair of running shoes and was ready to purchase them for the price shown on the shoe ($130). I went to the register and I was told $170. I politely asked the guy to double check the shoehorn bc it said $130. He came back to the register and confirmed the price said $130. Instead of allowing me to purchase the shoe for that price, he called his manager and they tried to only give me %10 off the $170. I told them to keep the shoe and walked out. Horrible customer experience. read more

I've been running for a couple of years now, but have never invested in good running outdoor gear so i wasn't sure what I was looking for. I came in on a night when the store was hosting a run so it was really intimidating at first, but I was greeted right away and one of the girls ( I didn't get her name ) helped me find what I needed to stay warm. She also checked up on me, and explained to me how to correctly wear the pants I was going to purchase. Seeing as the size i picked was all wrong for my knees. Last but not least she also ordered my pants, and had them shipped to me. Looking forward to my first run! read more

So the selection of footwear isn't huge, but it covers all your running needs. I might be biased since it's in my apartment complex. I walked in on a Monday night and was greeted immediately. Kyle talked through what shoe would work best for my needs. He was knowledgable and extremely helpful. He taped me take a quick jog outside and showed me my foot mechanics. He then pulled out shoes from 3 different brands for the type of pronation and support that would be suitable. The shoe size I wanted wasn't in stock so he custom ordered it for me. Overall great experience. read more

Extremely helpful staff (shoutout to Tyia) helped my friend and me get fitted for shoes and insoles for our flat feet. We appreciate their thoroughness and patience with the process especially because we are not athletes/runners by any means. Love the Volumental scan that's emailed to us - I had this done a few days prior and was able to bring it in and get additional recommendations on shoes during a different visit. read more

I came in around 7pm tonight to avoid any foot traffic from all the running events I know Fleet Feet can sponsor. I wasn't looking for much, just some help on a pair of running shoes that I bought from their Old Town location. Immediately when I walked in, I was greeted by every employee, and Justin ended up addressing my issues. Though it was so close to the end of the night, Justin was so accommodating and really did all he could to help me become satisfied with a more comfortable shoe for my next couple of races. This was my second time getting fitted for a shoe at Fleet Feet (first time in Old Town), and I love how detailed and knowledgeable they are with their merchandise! The location is so close to home so I know I'll be back again soon - they've become my one stop location for all my running needs! read more

I walked into a Fleet Feet for a new pair of minimal shoes. I walked past several associates without ever receiving a "hello" or any welcoming. I sat down on one of their benches and started browsing their shoe selection. Found the pair I wanted in about 2 minutes and sat there waiting for someone to help me out. As 10 minutes passed, a fellow asked me if I needed help, which I replied "yes." This is when I was told I needed a number and he handed me one. At this moment, I felt like I was now at a deli counter. Another 10 minutes passed and I was still waiting shoe in hand. I kept looking around hoping someone would see that I was ready to buy and maybe just ask me what size I was to start the process of trying the shoes on. Nothing of the sort. So I left- not making the planned purchase. Maybe it was the way I was dressed? Maybe it was my backpack? Maybe it was a lack of common sense and customer service 101 why I wasn't helped, greeted, offered. This is a small business which I would like to support- but the inability to provide eventually did them in. As I walked out, no goodbye or interjection by an associate to try and save the sale. All in all, a let down for sure. read more

Stopped in here with the GF so she could get a new pair of kicks she won in a contest and the staff is super friendly. The store itself appears to be a new location and if you are trying to find it on the map it can be kinda confusing so be warned that it is located in the shopping center on Roosevelt to the west of Clark st. Just past target on the right. The store seems to be a little smaller than their wells st location but still covers all the basics for a running store. Shoes clothes and accessories. The lady who helped us out was very friendly and I'm always impressed by fleet feets staffs eagerness to help as well as product knowledge. The people who work here seem to live for running and running shoes. I gotta admit if I met them anywhere else in life other than a running store I'd probably find them weirdly obsessive. Anyways, the downside to this location is the location. It is a little tricky to find and parking, while free, is located on the lower deck. If you try and park up top by the shops entrances it runs $2.25 per 15 minutes. read more

Fleet Feet is one of my favorite running stores. I haven't been going as much as I used to because I started running with another group that meets elsewhere. I won a free pair of sneakers and had to redeem them at this location. A little out of the way from where I live but I am always down for checking out running stores. The store is smaller than their Old Town location but it has all your running needs and they also host fun runs. The salespeople were super friendly and excited about me winning the shoes. I tried on the Nike Flyknit Lunar 2's and they let me go out on a test run outside to make sure they fit well. Great running store! read more

Bad customer services. I asked a sales associate who was sitting down putting shoes away for help with a shoe size. He was in the process of putting some shoes back in their boxes obviously from the previous customer. He told me to wait and continued to site on the floor. After about 5 minuets with no response/ help from him. I was embarrassed I even asked for help and walked out. The selection of shoes are slim and the services of this associate was a let down. Save your money and shop else where!! read more

I wanted some new kicks and my friend recommended this store because he also went here recently. The store looks cool and clean. Staff is friendly, helpful and he knows a lot of thing 'bout shoes which is nice. They have a nice selection of shoes but I must say that it is only limited. There are only few designs and mostly looks really good so it was fine. The staff helped me on choosing which one should I buy and I really appreciate his help. It was such a nice store and they really have a great customer service. I got myself a new beautiful kicks and the price is fair and reasonable. I had a great time and I will surely be back! read more

This is my first time running a 15k race and my first time buying running shoes. Needless to say I have no experience in picking out any running shoes. That didn't matter though, as soon as I walked in I was greeted by Nicole, who seemed to be one of the sales associates. After a couple minutes of observing the way I run, she helped me figure out the right pair of shoes for my style of running, the right support, the right size. We tried a few different pairs of shoes, and some other supports to go with the shoes. Ultimately I ended up with a pair I felt were very comfortable. Nicole was very pleasant, patient and very informative to any questions I had. If the customer service at that store continues to be as consistent and up to par with Nicole's, they will have no problem keeping business. I highly recommend any newcomers to visit. Now all that's left is to train for this race... read more

Very disappointed with this location. Assistant manager was more interested in her phone than assisting me. The other employees were not rude, but apathetic. This location is really lacking in customer service. Unfortunately, I'll be making my future purchases at Dick's and on-line. read more

Yes. I'm extremely loyal to FF. Why? Because they know their stuff. And it doesn't matter which location you visit. You'll get the same knowledgeable, professional experience. These are my peeps! read more

Fleet Feet - Picking up new kicks! - Sports Wear Near Me - Chicago, Illinois

I have been going to Fleet Feet for some time. I've worn same shoe for years, but someone thought it would be a great idea to change the design. The blisters on my feet disagreed. I saw a couple of people as I went through 4 different shoes and 2 sets of inserts. Everyone was great, but Dana really stood out. She helped me first find a shoe that worked and when it wasn't quite right, an insert to stop the pain. I am up and running again which is great because I need to make room for the holiday food. read more