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Flat Rock Tire & Auto

4.0 (1 review)
Closed • Closed

Services - Flat Rock Tire & Auto

Check engine light

Engine oil light diagnosis

Auto general diagnosis

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Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto brake repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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Aalways Hookin' Towing and Tires

Aalways Hookin' Towing and Tires

(2 reviews)

The owner went above and beyond to make sure our car was taken care of and delivered to the…read moredealership in Richmond for repairs. If you need help in the Powhatan area, don't hesitate to call them directly at 804-598-4665. If you use any link off of Google, you may end up at a scammers sight or call that is taking over towing services. Call her directly. The owner, Cindi, is over the top great and honest.

I have never before received the level of customer service that for me, would warrant writing a…read morereview. I have believed for a very long time that the art of true customer service was dead. On 11/20/24, the "AAlways Hookin Towing and Tire" proved me wrong. In the late afternoon of the 20th, I found myself with a flat tire and no spare. Prior to its failure, I was aware that it had to be replaced and had purchased a used tire. Two tire places in Powhatan had already turned me down flat, and actually seemed annoyed that I was bringing my own tire. So at 4:30pm, in a last ditch effort to get back on the road, I called AAhookin' Cindy answered the phone and patiently listened as I told my sad tale. She asked what time I could be there and said even though closed, she would have someone come over and help me. I thought "Im sorry, what?" thinking I had heard her wrong. I had not. Justin arrived just as I did and immediately started to work. He came back out a few minutes later with the sad news that the tire I had purchased was defective and could not be used. They had no other suitable tire in the Powhatan Store, but He was certain there was one in the Gum Springs Location. So I entrusted my rim to him and went home. The next morning I call to see if Justin had found time to look for a used tire for me. He had looked, retrieved, mounted and balanced the thing and it was ready to go. I thanked Cindy and explained I would have to find a ride to get the tire and would call her back with a pickup time. WITHOUT A PAUSE SHE ASKED "WHERE DO YOU LIVE?" followed by "YOU DONT NEED TO FIND A RIDE WE WILL JUST DELIVER IT YOU". And that is exactly what they did. 1: OPENED A CLOSED SHOP AND HAD JUSTIN DRIVE OVER FROM GUM SPRINGS . 2. WHEN THAT TIRE COULD NOT BE REPAIRED, JUSTIN FOUND A TIRE AND GOT IT READY BY 830AM. 3.WHEN SHE LEARNED I WAS IN NEED OF A RIDE, CINDY HAD JUSTIN CLOSE THE SHOP IN GUM SPRINGS AND HAND DELIVER THAT TIRE TO ME. HE EVEN PUT IT ON.I know this is long winded, but honestly have never, ever had this level of customer service.It was amazing and I cant thank Cindy and Justin enough. I can think of a dozen businesses that should send their staff to this lady so she can shoiw them what true customer service should look like. And after asking around about here, I understand she is without a doubt one of the most skilled and proficient Tow Drivers in our area. If you have read this and dont use them, you NUTS.

AAlways Hookin'

AAlways Hookin'

(4 reviews)

My car got stuck in my driveway with all the ice and snow. I called and Cindy was so helpful. I…read moreknow they were slammed yesterday, but she had a driver to me within an hour. I wish I remembered his name, but the driver was SO kind. I had my toddler napping inside so I had no idea what to do with the car since we weren't able to get it back up the driveway. He took my car to their lot so that I was able to get the driveway plowed enough to get the car back in. I will definitely make them my first call if I ever need towing again!

Zero stars! I wI'll never recommend them nor will I ever use their service again! My car broke down…read moreon the highway 1.5hrs away from home, called them, Cindy seemed nice enough & accommodating on the phone. She helped with finding an enterprise so I could rent a car, she kept my car at her shop for 1.5 days until it could get picked up....no charge! Amazing! Johnathon or Jonathan (I don't like to misspell names) seemed very nice too! I meet the other tow truck driver the & gather my belongings only to find that my stuff had been gone through & some of my items (important, valuable/useful items) had been stolen!!!! I call Cindy and instant resistance! Complete denial that Johnathon would do that...he's her son-n-law....show me proof etc. I was HOT! and when ask if I could see the video from the camera Cindy told me to get a warrant!! Guilty much.....?? Do yourself a favor and call someone else or gather everything out of your vehicle before you leave it with them!!

Flat Rock Tire & Auto - tires - Updated May 2026

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