This place is so good they have everything you need and customer services outstanding I highly…read morerecommend!!!!!

Purchased a Die Hard Battery 750 cranking amps in May 2022 for my 2002 Mitsubishi Montero. Battery…read moreperformed well until yesterday June 3, 2022, it would barely turn the engine over so I put my tester/charger on the battery and charged it for hours until it finished it's cycle and threw an FO3 Code (bad cell.) I talked with a young guy with a short beard who came out and put their beat to hell scanner on my battery, he basically ordered me to get into my car and start it, run the motor at 1500-2000 rpm then let it idle, turn on high beams, turn AC on high, turn off the motor. Rude, rude, rude! He handed me a print out from the scanner that said the charging system was fine, however he said it was not. I followed him in the store where he talked to an older guy behind the counter, who I overheard say that I needed to "learn to listen." I approached and said to him, if my battery did not have a defective cell it would have taken a charge. He reluctantly said he would replace it this time but never again. He took a black sharpie and wrote on the replacement battery receipt "NO RETURN." FYI a full charged battery at rest should read 12.75 volts. I have been a loyal customer of this store ever since it opened. You have lost me to "The Auto Zone" at Cosby Village where they treat people with respect and kindness. No the customer is not always right, but in this case I was 100% correct. To these rude men, I have turned more than a few wrenches in my 72 years!

I had a radiator hose that ripped and my car started smoking while I was in Short Pump, Va…read more Luckily, I was able to pull into a nearby parking lot. I was an hour and a half from home and I called a few local parts stores. The people at the Car Quest on West Broad Street in Short Pump came to my car, checked to see what parts were needed, went back to the store, and came back with the part. Alan (spelling?) went out of his way to help me, by putting the part on the car for me and explaining what he did and why. This was not something that the company normally does, to my knowledge, but it was so kind. It was myself and two other young ladies (daughter and granddaughter), we were in a though situation being so far from home, but Alan and the people of Car Quest really did a good deed and went out of their way to help! I offered to pay him for fixing it right there, but he refused to take any money and I was only charged for the part. I wish I could do something to show my appreciation to Alan, so I thought writing a review would be a good idea. Thank you Alan and the managers/workers at CarQuest in Short Pump. You good deed and it did not go unnoticed! I will certainly pass it on!

From the owner: Carquest Auto Parts at 11481 West Broad Street in Richmond is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Richmond, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

Quality parts, great customer service, with fast delivery, @ very reasonable prices. This is what…read moreyou have been looking for.. ;)

I bought a part from them. Ray was very helpful. I was pleased with the condition the part was in…read more Will use again if need parts. Highly recommend this place

Great experience. Greg Pennington went above and beyond to help me get desperately needed…read moretransmission fluid into my 2003 Honda Civic Hybrid. (I had discovered it was low when my transmission started to slip.) My regular mechanic said he was backed up for days, so I was on my own. And the way this car's made, it's almost impossible for a layman to top off the fluid. Greg listened to my plight. His encyclopedic knowledge of cars was impressive, as well as his enthusiasm for problem solving. He quickly figured out the best way to address the issue without getting transmission fluid all over the place. Because I'm a Realtor, I was very grateful to have my car back up to speed so quickly. I'm told Greg usually works at another location, so I hope this review finds him. (I've also posted this on Google reviews.)

They had exactly what I needed and didn't charge me a "pink tax". Then when I went to get it, they…read morebrought it out to me in the pouring rain and installed it for free. Exceptional customer service! I will go there again.

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!

Excellent employe, Austin! Knowledgeable, professional, fast and very personable! Please treat him…read morewith respect and kindness! He's an asset to your company!

Buddy and Chase went above and beyond to help me find exactly what I needed. I had no idea what I…read morewas looking for since I was shopping for someone else, but they were both patient, kind, and extremely helpful...definitely a life saver that day.

if I could give this place 0/5 I would. Dropped my truck off for an appointment at 9AM on Friday to…read moreget a ready lift kit, wheels and tires installed. Didn't hear anything from them all day so I called around 3 to get an update. They closed at 6PM so I wanted to make sure it would still be done the same day and I was there on time to pick it up. I was told that they needed trim my bumper so the tires wouldn't rub and asked if it was okay. I said sure that's fine. So I pick the truck up around 5-530 and it LOOKED great. I drive home to Amelia and my tire pressures were unusually low and all giving different readings. I check them and two of my TPMS sensors are leaking, BAD. I find a tire shop that was open at almost 8PM and go in. The TPMS valves were completely torn and the sensors were mounted BACKWARDS! So I had to pay $250 to have that fixed after just spending $2k!! Also they "forgot" to give me the lug socket for the wheels. Called as soon as they opened (9AM) the next morning to give them a chance to fix the issue and all I got was "I'm sorry to hear that, I THINK we have some time on Monday if you want to bring it back". Absolutely will not spend another penny at this place

Great service and quality parts! They work fast and efficient!! Thanks again to Brent and Tylerread more

Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

I visited this place today, and I have to say this was the best experience I have ever had having…read morean oil change! Andre was extremely courteous, cleaned my windshield, checked fluids, and also checked all the lights were working properly. Both the manager, and the owner introduced themselves and thanked me for coming in. They really are 10/10 for customer service, and also have some great deals on their services right now. Will definitely be going back, and will recommend to friends and family.

From the owner: Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United…read moreStates with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in Powhatan today.