We arranged for Green Heating and Air Inc. to clean and maintain our furnace. Unfortunately, it was…read morediagnosed as leaking carbon monoxide and working inefficiently. It wasn't cost-effective to repair, and Green Heating and Air offered to replace the furnace within 24 hours at a reasonable cost. Hassan and his team arrived the next day and removed the old furnace, then did a completely new furnace installation and inspection within a few hours. They covered our floors to minimize dirt and tracking and worked quickly and efficiently. We would recommend Green Heating and Air to anyone and would use them again.

VERY BAD SERVICE - DO NOT USE GREEN HEATING AND AIR…read more I had a very disappointing experience with Green Heating & Air Inc. In February 2026, Hassan came to my home to repair my air conditioner. During the visit, my programmable thermostat was removed and replaced with a non-programmable thermostat that I did not request. My original thermostat was functioning before it was removed, and it was not returned to me. I was then charged $598.90 for the replacement thermostat. When the thermostat stopped working in February 2026, I contacted Hassan numerous times. Despite multiple appointments being scheduled by Hassan and the receptionist, technicians repeatedly failed to show up. The issue remained unresolved for months. Eventually, Hassan sent someone to inspect the thermostat. After that visit, I received another invoice for $120, which I paid on June 3, 2026. As of June 10, 2026, I have made approximately 20 calls  regarding this matter and have still not received a satisfactory resolution. Based on my experience, I found the customer service to be very poor and unprofessional. I am frustrated by the lack of communication, missed appointments, and the ongoing failure to resolve the thermostat issue. I would not recommend this company based on my personal experience. This version focuses on the specific events and dates, which generally makes a review more credible and effective. It also avoids language that could be interpreted as personal attacks while still clearly describing your experience.

Our old hot water leaked and needed to be replaced. David responded promptly and answered all our…read morequestions knowledgeably. He picked up the new tank the next morning and did a great job of installing it and removing the old one. Definitely recommend this company.

I contacted Dave thinking I had a minor issue with my furnace. He looked at the issue with…read morefurnace/thermostat, only to discover that there was a much larger issue. He gave me very good options and even worked with the manufacturer for the warranty of my furnace. The manufacturer gave us a significant discount to get a new furnace, I needed to replace my 20 year old furnace anyway. My furnace crashed again the Sunday before the furnace installation, he came to make my furnace temporarily work with no extra charges. I have worked with 2 other companies before and have contacted numerous ones. It's the first time I can say I highly recommend an HVAC company for the price, timeliness, and effort to make things work for a customer.

We needed to have our furnace and water heated bonded because the work wasn't done during…read moreinstallation. Darryn responded quickly to my request for a quote, was available to come the following day, and did the work quickly. Couldn't ask for more!

All Heat - was great. Howard came to our house as promised and fixed our AC unit. The price was…read moregood and we going to keep calling Howard for all our HVAC needs. Thanks again !

Thank you for excellent service again. From Daryl as appointment to Adrian as service technician;…read morethe staff is professional, tidy, supportive and knowledgeable. Will recommend with highest praise. Thank you A1!

I had problem with my boiler(Navien),which started giving errors.I called A1 and tokd them the…read moreproblem and that we were referred to them by Navien. They said that there would be 250 dollars for diagnostics and I agreed. They came and concluded that the pressure from the pump was not sufficient and it needed to be changed.I agreed and paid 1146 dollars fo the pump. But the problem was not fixed.I calked them again. They came again and spent much time waiting on the phone for Navien to support them. Then they said there was a problem with the ignition module and replaced it and-still no solution .Then they visited again, and this time, they told me that venturi needed to be changed and billed me 9 hours of work at 125 dollars per hour.But my unit is still not working. I asked to cancel the invoice because I have no control over the number of hours, and also,although I had to pay for several parts and labour, the unit is not working.I have been waiting to hear about the cancellation of the invoice, but there has been no response yet.I don't recommend these people .Tehy can not solve the problem, but still,they bill you for many hours. Sultan Sokmen

Highly recommend using Shipton's. Everyone we dealt with in service and sales were polite,…read moreprofessional and helpful. When we needed a call-back after the installation, they were there and quickly resolved the issue, which was our need for education and no fault of the equipment or installation.

This morning Stephen and Helio were here for my annual furnace maintenance inspection. Both…read moretechnicians were polite, knowledgeable and very efficient. They inspected the furnace and went over all their findings thoroughly. Excellent service . Have been a customer of Shiptons for over 40 years. 5 star rating. Always dependable and experts in their line of business. Thank you for your service.

Unfinished Installation, No Follow-Up - Extremely Disappointed…read more We purchased and installed an air conditioner from Mr. Furnace, and unfortunately, the experience has been deeply disappointing. When we first spoke with the salesperson, we were told that someone named "Insto" would return within a week to complete the remaining work. However, as of today--more than a month later--nothing has been finished. The job site was left incomplete, as you can see in the attached photo, and no one has followed up or contacted us to schedule a proper finish. We've been left completely in the dark and feel abandoned. We trusted this company based on their reputation, but this level of service is unacceptable. We sincerely hope Mr. Furnace sees this and takes action--not just for us, but to ensure other customers don't go through the same frustrating experience.

Misleading, Unreliable, and Completely Unprofessional - Avoid This Company…read moreI hired Mr. Furnace Heating and Air Conditioning for a heat pump installation, and the experience was a disaster from start to finish. They caused significant delays, installed incorrect wiring, failed to take responsibility, misled me about legal action regarding an energy advisor they recommended, and ignored my concerns about my rebate. - Major Delays & Installation Mistakes: The installation was delayed for nearly three weeks due to missing parts. When they finally did the work, an ESA inspector found a serious wiring mistake, causing even more delays. I also had to personally identify a missing wiring element that their installers overlooked, which was an unacceptable level of negligence. - Failure to Take Responsibility: Despite their "satisfaction guarantee," they have refused to properly address these mistakes. Every complaint was met with excuses, escalation, and no real resolution. - False Promises & Misleading Legal Claims: Mr. Furnace recommended and scheduled an energy advisor, Sean Corcoran, for my audit, but he never completed it. When I raised concerns, their sales manager, Adam Bond, told me legal action was being taken against him--but I later found out this was false, with no updates or accountability. - Three Weeks Just to Get an Invoice! After my installation, it took me three weeks of constant follow-ups just to get a copy of my invoice with the heat pump's part numbers. Every time I asked, they claimed it was "escalated"--but nothing happened. I eventually had to drive 1 hour and 30 minutes to their office, where I met with General Manager Sean Picco, who finally provided the invoice. - Ignored Concerns About My Rebate: After assisting with the invoice, Sean Picco has ignored all my emails and calls regarding my concerns about the rebate. Instead of addressing my questions, he has been completely unresponsive. - Unfulfilled Compensation Promises: Manager Mark Heggs promised me $500 in compensation for the massive delays and mistakes. That's barely anything considering my installation cost over $30,000--but even that was never fulfilled. Just another empty promise from this company. And before they reply to this review with their usual "We will be reaching out" response--don't believe it. I have contacted them MANY times, and their tactic is to delay, deflect, and ignore. They do not actually follow through on fixing issues. If you've had a bad experience with Mr. Furnace, you're not alone! Join our Facebook group: "Mr. Furnace Customers Seeking Justice" to connect with others, share your experience, and seek accountability. If you're considering Mr. Furnace for a heat pump installation or any HVAC work, DO NOT hire them. They will take your money, fail to deliver, and leave you chasing them for answers.

Eric performed the annual inspection and service for our heat pump/furnace equipment. He is…read moreknowledgeable, punctual and explains his work clearly. Another year of seamless service and reliable equipment. Thanks to Eric and Creature Comforts. Jeff Turner

Creature Comforts perfoms an annual basic maintenance check of the furnace. They are honest,…read morereliable, technically very sound and the prices are excellent. I highly recommend them to give one peace of mind that things are well taken care of.

So 5 years ago I had this company install my ductless a/c for a reasonable price. At the point of…read morepurchase I was told 1 year labour warranty and 7 year parts. My fan blower went on the unit and the company charged 135 dollars just to arrive at my door and then billed me 99 an hour to diagnose the issue. Then they had to order the part and came back a week later with the wrong part spent 3 hours figuring that out. Then came back a week after that without notifying me they were swinging by with the right part installed the part and after the part was installed told me it wasn't under warranty and charged me close to $300 for the part and then another 1.5 hours of labour costing me close to $750 in total for a part that should of been under warranty and I should of been charged half of this for the labour. Will not be using them again. Terrible customer experience. Workmanship is fine but lied about warranty, should of been told that on initial visit before part was ordered. Should give customers 24 hrs notice upon arrive. Shouldn't cost $150 or so to just arrive at the door especially when after that you charge $100 an hour.

I Dave from Burlington Heating come out recently to repair my furnace that was acting up. The price…read morewas fair, and he helped me understand exactly what went wrong with the furnace to begin with. I'd be happy to deal with Dave again.