I am a member and every time I go to use the car wash I have to wait for them to manually input my…read morelicense plate. Something is always broken. The vacuum cleaners are broken they're closed so you can't suck up any debris. If I could give this place zero stars I would. There are too many places in Waldorf for you to settle for this place. Choose another place.

I've been using my monthly membership less…read more I notice the plate readers they use to have for the app lanes are gone. Takes a little longer for gate to open. No one directed me into the wash area today... Seems to be signs of this location getting into the flow of things or maybe noticing some things they did when they opened aren't necessary. I also noticed the trash truck picking up the trash while I was in the drying bays, twice!! Not a pleasant smell at all so I suggest coming after 9:30am.

I've been a loyal Flagship Car Wash member for over three years, and this was honestly the first…read moreexperience that made me question whether I wanted to remain a customer. I visited the Waldorf location on St. Patrick's Boulevard earlier this week and noticed that my trunk hadn't been vacuumed. The only thing in my trunk was a single kickball. Since my trunk had always been cleaned during previous visits, I simply wanted to find out if something had changed. I wasn't looking for a refund or trying to complain--I just wanted an explanation. I reached out through the online chat and spoke with Kimberly. Instead of explaining that the membership packages had changed and that trunk vacuuming depends on the package, she was rude, dismissive, and ended the conversation after telling me I would have to go into the location to cancel my membership. I then tried to cancel online, but the fillable cancellation form on the website didn't work. It directed me to call customer service instead. Ironically, I reached Kimberly again. After I asked to cancel, she again refused to help, insisted I had to go into the location, and ended the call. After that, every call from my personal phone went straight to voicemail. When I called from my work phone, the call went through immediately. Thankfully, I reached Erica, and she completely changed my opinion of the company. She listened, apologized sincerely, explained that the membership packages had changed over time, and offered to help me find the package that included the services I expected. She also offered three months of complimentary service because of my experience. To be clear, this was never about getting free months. If someone had simply explained that the packages had changed, I would have happily upgraded. Instead, I was treated poorly and given inaccurate information by one representative. Erica is the reason I'm still a customer today. She demonstrated exactly what customer service should look like. My hope is that management recognizes employees like her while also addressing how customers are treated by representatives like Kimberly. Long-time customers deserve respect, accurate information, and a willingness to help--not rude interactions that leave them wanting to cancel after years of loyalty.

I have little complaints but the complaints are big but lets start with the good…read more The subscription service isn't that bad. $59/mo for the option of getting a wash every day isn't bad. 3 washes in the month and you've paid for the subscription. Not sure if it's bad or good to wash your vehicle multiple times a week but sometimes you need it. They get you in and get you out fast. I am usually pretty satisfied with the cleanliness of my windows and mirrors. I also enjoy the shine of my tires and they do a good job of vacuuming although they do sometimes neglect my rear seat/trunk area depending on if the seats are up or down. I think they should vacuum it regardless. They do rush you in so that the exhaust from the vehicle in front would steam up your forward-facing camera and because the vehicles are so closely packed, they air dry with spots before you actually get in to the personal touch area. And once in there, they don't really dry the vehicle off because it's mostly dry and it wouldn't do much help without a damp and dry town to get the spots off. They also don't do the top of the SUV. I always have to get up there and do it myself before I pull off. I have a sunroof and a panoramic sunroof so I would like for them to wipe that, however most if not all of their employees are too small to get up there so there's not much they can do about that. The cloths that clean the top of the SUV also aren't that effective. They just slide across the top. They don't have the type of contact that you get around the rest of the vehicle. This means that at times, not only is the top glass not clean but the top in general isn't clean. Maybe they should get those cloths on a stick but having the top wash as well as the sides would also be a big plus. They have the most locations in the locations I tend to locate to so that is good for me. I am almost always near one as I'm going out.

Always happy with the finished product. Excellent services…read more The waiting lounge is clean and has massage chairs! Tracy B

4/11/26 We stopped…read moreby to get our cars cleaned and were given a quote in person. At no point were we told you couldn't take us. Just two minutes after stepping out, I walked back in and was suddenly told we had to come back later. The communication was unprofessional, and the interaction itself was not kind. As a mother and daughter, it left us questioning whether we were being taken seriously as customers. We were ready to have two vehicles serviced one immediately and another scheduled- and had heard great things about your business, including your homemade air fresheners. Instead, we were dismissed without any attempt to keep our business. At the very least, you could have offered to schedule us or shown some effort to accommodate us. I don't mind paying more for good service, but I do expect to feel valued, and that did not happen here. First impressions matter. Being quoted, then turned away moments later, was frustrating and disappointing. We will be taking our business elsewhere.

I had my car cleaned at this Flagship location on Old Washington Road on Saturday. I normally visit…read morethe Flagship on St. Patrick's Drive in Waldorf, but I accidentally selected this location in Google Maps. Since I was already nearby, I decided to give it a try. Unfortunately, I will not return. The employee directing vehicles into the car wash was extremely rude. I believed she had waved me forward, but she became very nasty and told me to back up because she had not instructed me to proceed. When she finally did wave me forward, she rudely told me to slow down even though I was not driving fast. I reported the interaction to the manager, but instead of listening to my concerns or apologizing, he simply defended the employee. The entire experience showed very poor customer service. I will continue using the St. Patrick's Drive location, but I cannot recommend this one.

Quick service…read more Interior cleaning staff are very informative and professional Very meticulous especially with the interior cleaning detail

I truly don't know where to begin so I'll break it down. My…read moremain issue: I believe my dog peed somewhere in the car on the front seat and I could NOT get it out. Communication: fast and efficient! David was extremely friendly. Clearly listened to the issue to find my answer. Pricing: reasonable! For the quality, the job itself, the speed it was done and the care I feel my car received -- the price was EXTREMELY reasonable. Overall: COME HERE! I felt like I was sitting in a brand new car. The smell and issue was gone and THEN some. David truly went above and beyond on his service and I wouldn't hesitate to recommend (and use) him!

I brought in my Mercedes after a long road trip, and it was in serious need of love--dirt, smudges,…read morebug splatter, and all. Color Wave Auto Detailing completely exceeded my expectations. The car came back looking like it just rolled off the showroom floor. Every detail was flawless--from the sparkling rims to the spotless interior and streak-free glass. They even got into the little crevices most places overlook. The team was professional, courteous, and clearly take pride in their work. I appreciated the care they showed for both the vehicle and the customer experience. If you're looking for exceptional detailing in the area, this is the place. My GLC has never looked better. Highly recommend!

It was 77° and sunny on a Friday -- the first nice day we've had in over a month -- and this place…read moredecided to completely shut down for lunch with cars wrapped around the building. I've never seen a car wash just stop operations in the middle of peak business hours like that. I understand employees need breaks, but there seemed to be zero concern for the long line of customers sitting there waiting while the staff casually walked around like nobody was being inconvenienced. First and last visit for me. If you come here, just know they may randomly stop working at any time. Don't waste your time.

this is the only car wash that I have ever been to in my life where your car comes out with dirty…read morewheels and they tell you that you need to spend five dollars to clean wheels. I think ICE needs to raid this entire location

he's the greatest mechanic if you need anything hell help you with anything and will solved he's…read morethe type of person you can trust with your car just give him a called he help me a lot with car when it was something going on with the motor

I am quite livid. I waited in the line for around 20 minutes. There is no sign that says the cost…read moreof a regular car wash with vacuum service. So, after waiting, I asked the man who works there the price. He said $38. I said "just for washing the exterior and vacuum?" He said "oh that is $34, but to add the wax is $38." I said "ok, if it's only $5 more dollars." He said "keep the receipt in the window so they know." I did that. They never vacuumed my car. I just went through the tunnel wash. Then, they hand dried it...and told me keep going. As I drove away, I realized, they never vacuumed the car. I called multiple times and no one answered the phone. So, now my car is still not clean. This place seems like a complete ripoff.

I have been coming to the car wash for over 20 years. They always do a great job and at a…read morereasonable price.

I was pay 25 dollar wash car outside look good but inside dirty ain't clean up next time I will not…read morecome here never again

Convenient location. Nicely kept C-store. Fair gas prices. 3 stars due to they never seem to have…read morepaper in the pumps for receipts.... I need my gas receipts, not convenient when you have to walk in and get it. I come here often enough that I'm getting erked that I always have to go in and get my receipt.

This is a fairly new location for Dash In, they tore down an existing Exxon station here and built…read morea totally new facility. When you think of a convenience store, you typically think of someplace where they have employees who are just passing the time, and good service is a rarity. This Dash In is the example of how things should be. I have never walked in the door without being greeted by at least one employee, the store and the parking lot is always clean, and the service is excellent. The location is a bit of a pain to get into. You have to make a U turn if traveling south on 301, and if traveling north or making that turn, you have to watch for cars merging onto 301 from Smallwood, as you try to turn into the store. It is worth the trouble, The owners of this store are often working there, and they are totally into customer service. It is rare to rate a convenience store, but this one deserves more stars than Yelp allows.

Revive did an EXCELLENT job on my moms car. Jimmy explained everything he was going to do and made…read moremy moms car look so good. Very professional backed up by great service. We will be back for all of our cars!

Jimmy had my 3 year old Jeep Wrangler looking as good if not better then when I drove it off the…read morelot new. He worked around my schedule and time constraints and delivered as promised.