I had a very disappointing experience overall, although I do want to note that the on-site staff were professional, helpful, and apologetic when I reported the issue.
I brought my 2018 Ram 1500 through this car wash and immediately after exiting, I noticed fresh scratches on the driver-side front bumper (knife edge). I reported it right away to the on-duty supervisor and took photos on the spot documenting the damage.
The scratches are clearly horizontal and consistent with something dragging across the bumper during the wash process--not random wear or "preexisting damage" as was later claimed.
I filed a claim, which was ultimately denied by corporate/insurance. They stated their decision was based on video evidence, but refused to provide that footage when I requested it, stating it is "proprietary."
So to summarize: * Damage occurred during the wash and was reported immediately
* Staff on site were professional and responsive
* Photo evidence was provided
* Claim was denied as "preexisting"
* Video evidence used in their decision was not shared
I've since canceled my memberships.
I understand that issues can happen anywhere, but how a company handles them matters. Unfortunately, while the local staff handled things well, the corporate/insurance side of this experience was extremely disappointing.
If you choose to use this location, I would strongly recommend inspecting your vehicle immediately before and after your wash. read more