THE WHOLE COMPANY/BRAND RATING IS A SOLID 5 STARS! It's a very tough review! My only frustration with this location is that it's BUSY! Well! Isn't that a sign that it's amazing ?? Popular ?? Loved?? Offering a great deal?? All of the above?? Also, the long line is really caused by volume and not of any deficiency or mishandling/mismanagement ! It's a small location! And if you don't like it or it's too busy for you then go to Vienna ! I get frustrated with that line sometimes, but I can't take my frustration on the stars ... therefore, I'm not dropping any stars as I intended when I started writing this review! I don't leave any belongings that I care for at any open or visible spot in the car!!! And you should too! Not that I don't trust the staff or anything like that! People!!! They vacuum and air spray your car! They are fast ( and if they are not fast, you will be the first one to complain!), so anything could be swept away , vacuumed, or blown away by the air spray gun! Keep your belongings in your hand or a closed compartment!!! I never had an issue with any Flagship being a customer since 2013 and have been to almost all of their locations! The monthly deal is the deal! Get the option that let them vacuum and clean your car inside out and not just the outside only! Listen to a customer who has been doing that for 11 years , IT'S WORTH IT!!!! It's worth every penny! Don't forget to Tip when you see a good job and when you can at the tipping box! I like the section where you can shop for air freshener! I wish in the future they could have an app or website to show you the current waiting time at each location , something like the Disney World app! lol, that would me cool ;) Thanks to the Flagship family for keeping my vehicle clean and shiny any day. I'm not lazy to go wash it and use my membership! I love you! lol read more

I took my brand-new car to this place and waited almost forty minutes just to pay, with no clear payment instructions and no touchless options before I reached an attendant. When he took my credit card to swipe, he couldn't explain (nor could a sales rep from Flagship that I later called) how my information would be stored or protected. At the entrance of the car wash, only half my car was pre-sprayed, and when I asked about it, the attendant said that's just how it's done. There was nobody available once inside for questions afterward. Not only was my driver's mat still dirty, but the finishing crew also almost missed wiping and shining the tires until I pointed it out before I drove away. It made me wonder if they knew what level of service I had just paid for. At home, I found bird waste still on the hood along with some new scratches that I was fortunate to be able to buff out. For $36, the 'Ultimate Wash' fell far short of my expectations. Incidentally, I waited 22 years before I finally decided to buy another vehicle. So, next time, I'll be careful to go elsewhere for better service. read more

Yikes. Wish I had looked at reviews before I visited. I got my car washed here today and, while the inside smells good, that's about all I can compliment. I went with the higher tier wash, spending almost $50 and I'm just shocked at how my car looks. It doesn't even look like they did anything. I keep it pretty clean, what I really wanted was a good clean on my front bumper with bug guts. I even told the guy that, asking if the higher tier would make sure of that. He said yes of course, he was a super nice kid. The place wasn't busy but there was a lot of staff. When I drove off, my front passenger seat was all messed up and there were still water droplets on the front windows. I don't understand how people can't just take a few extra seconds? Just after noticing those two things, as I pulled out onto the road that's when I realized my windshield looks the same as it did when I arrived. When I got home, I looked around the car, it went downhill from there. From when I pulled up to the gate where the kid greeted me, I was there for 12 minutes total. For $50 they spent probably half that time actually cleaning my car. I should've just done it myself. read more

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Flagship, overall, has good car wash locations - but this is NOT one of them. Stay away from this one at all costs. About 6 months ago I watched them have one car run into the back of another on the belt. It didn't do much damage but overall it happened and there was a small mark on the bumper of the front car. Took my car there today, knowing it was a bad idea - but this one is closer than the Vienna one and I was pressed for time. Car was barely dirty, yet somehow still isn't clean. I also noticed while it was on the belt that it looked eerily close to one side. My car comes out and there's scratches on the roof and the 'close' side (drivers side). I know they won't do squat about the damage so I'm just here to let others know done bother with this horrible spot. Go. To. The. Vienna. One. read more

Signed me up for their monthly membership and overcharged me. Spoke to the manager at the location multiple times and emailed their customer service multiple times to try and correct the error. I ended up disputing the charge with my credit card, but Flagship claimed it was a valid charge. I will never return! read more

If I could give 0 star... Paid for exterior and interior wash; it looks they did not clean the interior

The worst carwash and they fucked up my leather never ever come here Customer service is the worst and the service it self I rather have someone from a high school kid do the job They mess up my interior and trying to accuse that they didn't do it . My car is brand new rated -1 read more

My new car was damaged on December 24 -- the side was scraped during the wash. The car is not large (subcompact SUV) and was in the tracks. Zero stars. read more

Service quality was nonexistent. Left scratches on my vehicle and were belligerent when I noticed the marks on my car. Try another car wash.

This is a great location, I came on a Sunday and there were like 20 cars ahead of me. It was very efficiently conducted for both external and internal wash. The team is helpful and quick. Highly recommend this location. There are several options for car wash. I took the Flagship package. Definitely worth it during Spring allergies. Didn't take more than 15-20 minutes of wait despite the long line. read more

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Overpriced they never cleaned the inside of your windows and they do not care about customer service. They have brought up most of the car washes so they have a monopoly on the car washes. I hate them. My car will stay dirty before I will go to them ever again. read more

Huge wait lines. Lost off my flag magnet. Could not fix my online tag membership and it was an issue for allowing entrance

This does not look like a $50 car wash to me. I had to come home and clean the inside of my windshield, my side mirrors and console area. I also wiped down my dirty wheels. The back of my van doesn't even look vacuumed. If you are going to give $20 worth of service then that's what you should charge. read more

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New in town. Tried a couple of gas station car washed none were very good. Finally tried this car wash did a great job washing the outside nod the car as well as drying, wheels and windows. The inside was vacuumed by the did not clean the crumbs in the central console, cup holders, and coin holder. Not horrible but could had done a better job. read more

Flagship Carwash - Clean car - Car Wash Near Me - Fairfax, Virginia

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Honestly poor quality is not enough to describe the service. I paid the highest service they provide to clean my car inside and out and once it was "done" it was like they didn't vacuum it at all. Cup holders weren't cleaned at all either and they specifically mentioned they would clean them. I kindly asked the supervisor if they could re-vacuum and they did but it wasn't much better. Definitely not coming back! read more

Stay Away from #Flagship Carwash & Save Your Money & Your Car !!!! Flagship has grown so large that their initial business model just disappeared & is nonexistent & they really don't care what the customers want or think!! I've been a customer for nearly 15 years; however, as their business has grown over the years, the quality of their services has drastically declined and their so-called customer service is non-existent. Their employees are very incompetent and appear to be very poorly trained and not care about providing quality service to the customers. They recently damaged interior leather of my vehicle and when first confronted the manager, i was told that it had to be submitted as an insurance claim (that was nearly 2 months ago). After not having heard from their so-called insurance company, I've repeatedly spoke to the location manager, as he was also surprised/shocked that no action had been taken. Then i was told that the claim needed to be resubmitted & nearly 3 more weeks go by & again no action (hearing crickets). Until last week (8/20/2025) stopped by & spoke the location's GM (A.J.) again & he attempted to escalate the claim to higher management/regional manager. We'll, it's now official, stopped by yesterday (8/27/2025) & surprisingly the GM (A.J.) has been let go & no longer working there & the Assistant Manager (Nelson) told me that after all this time, your claim is denied. I've been given the runaround for nearly 2 months, only to be told we don't care & aren't paying for any damages that their employees caused by using a towel that had some kind of chemical on it & rubbed it on my red leather colored armrest. Word to the wise, be careful not to get your vehicle damaged @ #FlagshipCarwash cuz at the end you'll be holding the bag & paying for the damages they caused out of your own pockets! Guess it's going back to handwashing my own vehicle @ my own house! to Elizabeth (the Flagship Carwash) customer service or marketing manager: To answer your question and to also prove that you're a liar and use the same canned/email response to every unsatisfied customer, telling them to contact Flagship and that you all do your best to make things right, etc. In reality Flagship never takes any action, all you do is give the customers the runaround for couple of months, telling us that you've filed an insurance claim and that someone will soon be reaching out to us for the damages and the claim, where in reality you had never filed the claim, you just took down the information from me regarding my vehicle and pictures of the damages. Then, nothing happens for weeks & weeks. Your own GM didn't also know what the holdup was & once he tried to escalate the claim to the company's regional manager & the bosses, he was suddenly let go & doesn't work there anymore! Hmmm... that's very interesting timing if you ask me ?!?! So, Elizabeth... let me ask you something, if you're so..so want to make this right, why don't you call me directly & take care of my damages that Flagship has done to my vehicle which is in mint condition, except for the interior red leather armrest the Flagship employee ruined by discoloring it by wiping a microfiber cloth that was exposed to some kind of chemical! Elizabeth, I'll be waiting for your call or email Put your $$ where your message said your mouth is Regards, read more

not worth paying $44 for the 'best wash.' This is my third visit, and every time the cleaning quality has been the same far below expectations. read more

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Today, Sunday morning, 10Am, busy but moved along. Maybe a 20 minute wait, which didn't feel bad as I was enjoying a Starbucks from just down the street. I had questions being that this was my first time using their service. I got the Deluxe or whatever their full service is ($44). My experience is a good one. I was pleased with how much better the inside and outside looked. Afterwards I bought some car interior polish from Walmart ($7) because once cleaned, I could see how aged my dash and interior looked. With the wash and 10 minutes of polishing my car looks awesome. I can't afford this every week, but I'll do this routine again in a couple months. Flagship worked for me. I'll use them again. read more

Honestly, this was very disappointing. I got the most expensive car wash thinking I would step into my car after get the works and it actually be clean and detailed. Unfortunately, the interior of my car looked like it had barely been wiped down or clean. I ended up having to clean and wipe down my front seats, center console, and backseat in the parking lot myself with my own products. Would not recommend. read more

Years ago when it was Embassy I said I would never return. It switched to Flagship, but I still continued to go to Flagship Vienna. Fairfax is closer so today I decided to try it again. BIG MISTAKE. Not sure why they have 6 people wiping down the car after the water wash. My hardly dirty car remained hardly dirty and I paid 44$. Improve your attention to detail! Where is the quality control? Totally unsatisfactory. read more

I paid for the more expensive wash yesterday because I was told they'd be wiping down my seats and door panels. Well, I stupidly took their word for it and got all the way home only to find not only was one of my expensive rubber floor mats twisted and shoved in the very back, but there was still dirt and hair all in the back seat. Nothing appears to be wiped down. What a waste of $44 read more

Flagship Carwash - Dirt all over my seats - Car Wash Near Me - Fairfax, Virginia

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I have noticed that since this car wash changed to Flagship, it seems like the quality of service had declined. It seems to me the place is often understaffed, which can make the wait time quite long (often takes 30 min. or more to get through). And the folks doing the drying and wiping down are doing quick jobs, not super attentive to details, and most irritating, the floor mats are NEVER replaced properly. I've been going to this location for 15+ years and always loved the service but lately, I've been disappointed and don't see this place being much better than any other car wash. read more

Its kinda busy, but its worth, the service its ok, they make a fast and decent job, doing it effectively as they can

I spent 44.00 dollars to get my hunnies truck washed and I'm so disappointed. It was for the most part clean, with the exception of bugs on the grill. This truck from beginning to end took no more than 10 minutes and this is what I was left with. Photos aren't great but they suck. read more

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I got the "Full-Service" option. As you can see, it's $44. Let me repeat: FORTY-FOUR DOLLARS. There were multiple places on the car body that were not touched, either by the machines or the attendants. The wheels were particularly skipped over, and I have attached some photos to document this. I returned to talk to the manager. I simply asked him to come out and look at my car. He shrugged. I said, "Look here, and here, and here . . . " He seemed uninterested, so I said, "What are you going to do about the lousy job?" He seemed stumped by that, so I told him that I got a better wash at my gas station with their $8 wash. He finally offered to run my car through again. When it was pronounced ready, I walked around the car, then called the outside supervisor over and pointed at the wheels, which were still dirty and untouched in many areas. He said, "That won't come off." I rubbed my finger over the dirt and replied, "It will come off if you get a rag or a sponge and rub it a little." He gave a small shrug, talked to one of the employees who cleaned most of the dirt off with a rag. AMAZING," I said. "I will probably never come here again." There is no indication at all that anyone cares about quality or service. I think the employees outside are being taken advantage of because they are cheap labor. And the "managers" have no idea about managing people or washing cars. Additionally, the rubber mats were very wet, not cleaned well, and were not replaced on the retaining clips on the floorboard. (The first time I came here, the retainers for both front mats were broken by the employees, and I had to replace them.) I don't understand why anyone would use this car wash, at least the second time. They charge a ridiculous price for what they do. read more

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I had my car "cleaned" at Flagshi? about a month ago and it was a rip-off! The prices went from Embassy's average cost of around $15.00 to around $25.00 just for a wash. They cleaned only the outside of the windows, didn't do much to dry the car, and the wheels got less than a halfhearted clean. The staff's attitude appeared deflated (I guess it was because they are getting the brunt of the complaints, which I heard were very high). When it was owned by Embassy, the staff always appeared to be focused and happy and the manageress always chipped in to help her staff. A discount for seniors and the military was always available. It has gone to hell in a handbasket since the new owner put profit over the customer. read more

This place damaged my car, and they keep giving me the run around so they don't fix it...and they just ignore my emails and calls. I wish I could leave a 0 star review, horrible business. read more

Ripped off. Was a monthly member, decided to cancel. I was asked if I preferred a refund of my monthly membership fee or would like to use for the month. I opted for the refund. I was told to complete the online refund request form, so I did then was asked to call a phone number, where I was told to expect the refund in 5-7 days. A month later, I called back since I haven't received my refund. This time I was told there is a no refund policy. At this point my membership for the month went unused and they would not provide a credit or even give a free car wash. If possible I would give them zero stars for horrible customer service. read more

If you sign up for a plan, Flagship makes it very difficult to cancel on their website by requiring multiple pieces of information and making it difficult to login and even more difficult to navigate the cancellation process. They fall into the SCAM category in my opinion. read more

Disappointing for the price. 7 employees on 1 car and none wiped the windows? Not even sure I got the wax I paid extra for. They didn't even clean the windows. Finger prints everywhere. I probably could've done a better job myself at the Shell station with a washcloth. Save your money and go elsewhere. read more

Flagship Carwash - $30 for a rinse. - Car Wash Near Me - Fairfax, Virginia

I signed up for unlimited car washes for a great promotion in July 2023. It wasn't so great when I realized that I bought the promotion for two cars, and I realized a few months later that they were charging me for three cars. It is officially a year later and this issue is not been resolved. I have called multiple times. The third car was finally removed in February, but I still have not received a refund or even a call back from someone in that department. The phone number only connects you to people with no authority except to offer you 3 months free. This company has no customer service or support. If you go, I recommend that you Just pay each time. Do not join one of their plans or you'll regret it. read more

Paid $44+ for the flagship service which was supposed to be a full exterior and interior cleaning (what the person who charged me said when I asked) this was my first time here and I definitely should have checked the entire car before pulling away but the back interior was neither vacuumed or even wiped down they opened it as if doing something while I was watching and left it untouched SO disappointed read more

Flagship Carwash - Not even cleaned left completely the same - Car Wash Near Me - Fairfax, Virginia

Don't get the $44 deal for inside and out. A 3 year old could do a better job. Get the cheapest option and clean the inside yourself.

They were closed at 4:30 pm with no notice, no posting on their website, no sign on the door. Reliability is a zero.

SCAM alert!!!!! I went in November to get my car washed. They tried to get me to sign up for monthly plan at $60 a month! DECLINED to enroll, Only to find i was signed up for a monthly plan when i checked my bank statement in December. I called Flagship and waited 1 hour to speak to a representative. India stopped the plan but refused to refund my money. Said i had to go on to their website and request a refund, And get this it MAY be approved. or may not. When i told her this was an illegal practice and asked for a supervisor to refund my money she told me she was the supervisor! Do not use this business!. read more

HORRIBLE! paid 44 dollars, tipped 16 and got the worst wash and service. Seats were supposed to be wiped, cup holders etc. none of it was done- they were just Rushing through every car. The outside of my var was still dirty as well. I did ask for them to fix the issues I mentioned above and was met with fierce denial and opposition and lots of Spanish that I couldn't understand. Many other customers were also complaining. I'm usually very complimentary about business' as I know it's hard to retain customers etc. but every single part of this was bad. read more

Unreliable Hours. Usually love Flagship Carwash. First time at this location. Hours on the website and the door indicate they're open from 8am-6:30pm daily. Showed up at 3pm on a Friday and they were closed: cones in the drive-through and doors were locked. Called Flagship to confirm their hours today and was told they were supposed to be open until 6:30 pm and couldn't tell me why they were closed or when/if they were going to reopen. read more

Have been going to Embassy for decades. Went to one last weekend that has been bought out. Seems Flagship is discontinuing all of the "ala carte" cleaning options Embassy used to offer, as well as the coupon mailers. What's next? Less competition and higher prices? When family-owned small businesses get bought out by private equity, the customer is the one who loses. read more

This company is a giant stinking pile of dog shiz, I worked for the Vienna location and within a month and a half they failed to pay us on time two times, once was right before the Thanksgiving holiday, I was scheduled to buy a truck with my check And lo and behold I couldn't even have Thanksgiving dinner because they don't give a flying fck whether the people that actually wash the cars get paid or not, why do we as a society keep giving passes to these giant shiz ball companies that think that customer service amounts to kicking your consumer teeth in, please join with me in trying to hold them accountable for their garbage customer service and their blatant mistreatment of their own employees read more

They did an excellent and very thorough job when I had a terrible heavy cream volcano on my car's black carpet!! I got the full-price special and they worked on it very cheerfully and made my two year old dusty interior SHINE!! Highly recommend!! read more

Flagship Carwash - Waiting for the car - Car Wash Near Me - Fairfax, Virginia