I don't normally write reviews, but I feel the need to explain my negative experience at this spa…read more I reached out to Kati, the owner, twice via email to voice my concerns and no one replied back to me. So, I have decided to write this review. I had an appointment on Monday at 2:50pm for a custom facial. This was my first time to the spa. Kayla was my esthetician. She seemed very nice. The problems began when I got on the table. It was really cold in the room. I guess I expected the table and blankets to be warm considering it was snowing outside. When she started the facial, I just felt she had little to no experience in what she was doing. I have had many facials, and this was by far the worst I've ever experienced. I couldn't even relax and enjoy it because it was so bad. She was also wearing gloves that were too big for her hands, and it just felt so bad on my face. I've never had a facial where the esthetician wore gloves. I am an ER nurse, and I haven't had a facial in over a year. I was really looking forward to this. For a $155.00 facial, my expectations were high. I booked the Custom Facial online and the description I copy pasted below from Vagaro. Custom Facial $155.00 Our Custom 60 min Facial with L.E.D. is a tailored experience designed to address your unique skin concerns. Our skilled estheticians will assess your complexion and create a personalized treatment plan just for you, this facial is all about catering to your specific needs. Walk out with a happy glow that is uniquely. Book Now The facial started at 2:50pm and ended at 3:30pm. That was only 40 minutes, not 60 minutes in the description. There was no LED. There was no assessment of my complexion to create a personalized treatment plan. She didn't talk to me at all during the facial. There were a few extractions which she mostly just concentrated on my nose. I felt she was distracted or something. There was no pressure at all used when she was trying to massage my shoulders. It felt awful. I literally couldn't wait for it to be over. I felt ripped off to be honest. I would not recommend this spa to anyone after my experience.

I have so many friends who go to Kati for lashes and waxing, and I've only heard great things!! I…read morecan't wait for a lash tint and for a wax from her! Will be scheduling soon

Wow! Went yesterday for a manicure and a dermaplane facial It was heavenly. From the front…read moredesk girl who was sooo kind to the atmosphere which is relaxing and calm. The nail tech was so kind and accommodating to my nails and color. The facial was so amazing! Emily was outstanding Really made sure I was comfortable and was able to relax. The facial was so hydrating. Can't wait to go back!

First I have to say that I loved the atmosphere. The people are very friendly and welcoming…read more I received a Spa pedicure from Luna. I was very disappointed. It took an hour to remove my gel polish. I had an ingrown which she ignored until I asked her for the second time to take care of. She did nothing towards helping it. The massage feels nonexistent. Way too much money for for what I received.

Amazing! I got the Keratin lash lift and tint. I can't believe these are my natural eyelashes with…read moreno makeup! I would recommend to anyone looking to transform their natural lashes and eliminate the need for curling and mascara. Lili is so sweet and talented and I will be coming back when I need a retouch!

She did a wonderful job and I definitely plan on coming back! She also provides other beauty…read moreservices and I will try those as well!

I had the best experience with Mandy, and I am absolutely in love with my highlights! She is…read moreincredibly thorough and detail-oriented, and you can truly see her passion in the care she puts into her work. Mandy is kind, friendly, professional, and so attentive to what you want. she really listens and delivers even better than you imagined. My hair turned out gorgeous, and I couldn't be happier. I 100% recommend Mandy to anyone in Flagstaff looking to get their hair done. She's truly amazing! Thank you so much, Mandy!!

My mom and I got manicures and pedicures here. The ladies here were very kind to my elderly mother…read more She was embarrassed about the state of her toenails but they said kind words to her and made her feel good. My mani lasted three weeks and pedi is on its 4th week. Super job and we'll be back again.

Shelly shaped my eyebrows and did my make up for my wedding. She is so easy to work with and gave…read moreme the exact look I wanted. I felt so beautiful and my makeup lasted all night. I need more reasons to get my makeup done now!

Nice salon, nice ladies working there, lots of customers when I was there. However, my pedicure…read morecost above average and the quality of the pedicure was below average. Will see how long it lasts, but I will probably not go back.

During COVID Times I was interested to see how she was doing. She sanitizes EVERYTHING and she uses…read morethis amazing mask with hooks so the string doesn't touch the mouth. She always wears a face make with her mask that has the hooks. Safety is first in mind. 1-2 customers I side at any time. Not to mention she is the best at what she does. I ALWAYS come here when I am in town. I trust no one else, even years after moving out of flagstaff! Thank you for everything!

I came here for a henna tattoo and was very pleased with my experience! The woman who runs this…read morebusiness is so sweet and kind. She is very talented and did a wonderful job with my henna. My tattoo lasted about a week and a half but would've lasted longer if it were somewhere other than my hand since I wash my hands a lot. The part on my wrist lasted about three weeks since it wasn't washed as frequently. Strongly recommend this business if you're looking for henna in Flagstaff!

I get my eyebrows done here and am always impressed with the results. She is very quick and…read moreefficient. I am in and out of there and can carry on with my other errands. Very reasonably priced as well!

I always trust this lady with my brows today I went in took way longer than usual her mood was off…read moreand first she made them super crooked I was like really didn't say anything tho I asked if she could make them symmetrical and she just did whatever she wanted and took all my natural curve and brows..

I just completed my last visit under my laser hair removal package. My experience with each visit…read morewas amazing!! I had Renee for this last visit and Logan for all my previous visits. Both girls were GREAT and made me feel so comfortable!! I was greeted and offered a bottle of water each time I came in. The office is so cute and cozy, which adds to the comforting feeling. I see real results from my time with Allure!! I will absolutely be back for more and will recommend to anyone looking for these services!

Mary gives such a nice facial! She massaged with the perfect amount of pressure. My skin is GLOWING…read moreafter the derma-plane got the dead skin and little fuzz off of my face. It was a great way to relax after a busy Memorial Day weekend. I highly recommend Allure and Mary for a facial.

My mom loves them she goes here sometimes and is very satisfied with the quality of the service.read more

So much eyebrow hairs left in places that should have been shaped. One eye brown is wider than the…read moreother