He is the rudest person I have ever met. My vehicle was involved in a collision in which front bumper needed to be replaced completely. The day Francis returned the vehicle on March 9th, 2016 it was brought to his attention that there was a 1cm gap ahead of the headlights and he stated that it is because these bumpers are off market and "they never fit perfectly". On March 11th when I got to work after the vehicle was parked, I noticed that one side of the front bumper (driver`s side) popped just about 1inch out and I pushed it back to where it'd snap in place, well sadly it popped out again and the vehicle was brought over to the shop on March 14th at 8:15am where two of Francis` assistants saw it (Francis wasn't present) and stated that there was normal due to the bumper being off market and they told me to bring the vehicle back in case it happens again so they would glue it back in. On March 23rd (one-year anniversary of my step-daughter's death) at 3:45pm the vehicle was brought to the shop once again and Francis was present at this time. When Francis was asked to take a look at the bumper, he started frantically yelling, swearing, and causing public humiliation blaming me, without any justification or proof, that I have hit the vehicle and that he is not going to be blamed for it, therefore, he is not fixing it. He also gave me no time for explanation and he was very condescending, thus I could not reason with him despite the multiple times I have stated I have not hit anything or anyone. I saw him getting defensive every time I would try to speak and he would raise his voice even more and swear at me in my 7-year old daughter's presence who was very scared. I felt belittled and humiliated, and my daughter was scared. He was constantly berating me. Besides being very unprofessional and even if it was my fault and if perhaps the car was hit while parked, he had NO RIGHT to treat anyone like he treated me.
Hated more than anything else in doing business with him and will NEVER, NEVER, NEVER recommend him to anyone. read more