Great service, great customer care and support, super helpful.. Recommend the garage to anyone read more

Honest Business Owner, a place you can trust. Owner took the time to explain what was wrong with my car, and the way to fix it. Myself and my whole family uses this garage and recommend it to friends. Thank you! read more

I have no idea how this place rates so well on Tirerack which is the reason I went there. I have never in my life had issues with a garage but this place is horrible beyond belief! I had two separate insanely bad experiences. I had them install 4 new tires on my car which they charge 2X what anyone else does. 2 weeks later one of the wheels came loose(almost fell off) on RT2! I had the car towed to them and they basically took no fault. Tried to say maybe someone at my work undid them... I had worked at the same place for 4 years it is a private parking lot and 9-5 not left alone late at night. I worked there for 3 years after this never had any wheels magically come loose after. Swore to never use them again and it was over 3 years but ended up having to use them again for tires unfortunately. Made an appointment drop the car off at like 9am so they were not squeezing it in. The call me at 4:40pm to tell me my car was done. I tell they guy I live 20mins away I'll leave right now but I might be a bit after 5pm(time they close). I get there at 5:10pm to a completely locked up closed shop. It was Friday my car sat there all weekend!!! Come Monday the owner again barely give a shit when I complained. read more

They do amazing wheel and tire work and I couldn't be happier You won't be disappointed read more

Quality work and extremely knowledgeable/ timely- and a great guy!! Will be coming back for all needs on my vette.

Myself and most of my car enthusiasts friends all use Roux's garage for tire service needs. Never experienced this level of detail in balancing and mounting for a very reasonable price. I also had him align my car once and was really surprised how he loaded the car with weight so that the read more

My 2022 Kia Stinger had a nail go into the sidewall and could not be patched. All tire shops I contacted before Roux's told me I had to replace all 4 tires due to the all wheel drive system. Roux's told me Tire Rack could supply a "shaved" brand new tire to match the existing wear on my defective tire saving me about $800. It was the first establishment that I felt confident was being straight with me. I also received an education on tires and all wheel drive systems. Highly recommended. read more

it's very simple..:if you want outstanding professional work done then go see Paul and his team you won't be sorry!!! read more

Paul and Roger were a pleasure to deal with. They have the tools, equipment and know how to get the job done right the first time. I love the old time garage feel of the place but at the same time Paul has invested in the most state of the art equipment. As a former service manager and current automotive instructor, I know great service when I see it and Roux's garage delivers! read more

First time customers and we're very pleased. Had our BMW X3 tires aligned and spin balanced. They were very professional and explained the process thoroughly without trying to side-sale unnecessary service. Cost was reasonable and about 30% less than what the pretentious auto-dealers charge. We'll continue to use Roux's for all our automotive maintenance needs. read more

We feel so lucky to have found Paul Roux. He is incredibly knowledgeable, fair, responsive, honest & a super competent mechanic. And he's just an all-around good guy that's a pleasure to work with. Very hard to find these qualities today. We're so glad to support an independent mechanic & local business too. read more

I had driven by Roux's Garage a few times after moving to the area about a year ago. I had not done business with them until I recently purchased 4 tires online at TireRack and found that Roux's was given their highest rating for the installation of tires. I had the tires shipped directly to Roux's and made an appointment to have the tires installed on a Friday. I dropped my car off late Thursday afternoon (4-ish). At 5, just as they were closing, they called to tell me that 3 of the 4 tires would be done and ready for Friday but that one of the wheels (rims) was very slightly bent and needed to be repaired. I approved them to send the wheel out and they explained that it would not be back until first thing Monday but that they would get the tires completed as quickly as possible. I went to Roux's early Monday with the expectation that I would sit and wait there. True to their word, the wheel was returned to them very early and they had the last tire mounted and balanced in very short order. Paul and all at Roux's could not have been nicer or more accommodating. I plan on taking my cars here now for anything that does not require direct manufacturer (warranty) service. They were personable, friendly, and efficient. I never felt I was being "sold" anything I did not ask for or need. The prices charged were fair and were as stated on the TireRack website. Note:1 this is a working garage without a customer waiting area. Though not a problem for me, you should realize that if you plan on waiting while your vehicle is serviced, you will be sitting in the front of the garage, on a folding chair likely watching the work in progress, with the vehicles just a couple feet away. Arranging to be picked up and dropped off might be appealing to most of their customers. Note 2: Roux's uses an advanced method called Road Force Balancing when mounting tires. This is a very precise process which actually simulates the pressure a tire feels against the road, when it is being installed on a rim / wheel. They are happy to explain and show you the process. This process takes a little more time but yields much better and longer lasting results. read more

said every calipers, brake and roter was rusted and this car was unsafe to drive and was trying to charge us 1500$. brought it to 2 other mechanics and both said it was the front and back brakes and roters , not a single caliper was bad. These guys were trying to over charge us and make us feel bad saying "youll be lucky to make it home in this" DONT. COME. HERE. they will try and over charge you. read more

Paul is great! He runs an amazing shop, he has got to be the most meticulous Mechanic I know (and I know a lot). I don't trust anyone to work on me or my wife's cars but when it's in his hand I know it will be fixed right and ready in a timely manner - no sitting around here. If I could give this shop 10 stars on Yelp I would, it takes a lot for a mechanic to impress me (as I used to be one) and Paul is one of the few out there that knows every aspect of the trade and treats every car he touches as if it's his own, weather its a teenagers POS first car or a high end sports car he gives them all the same treatment. Also he has got to be one of the best tire balancers in this state, he takes his time and does it right, even gives you documentation of what's going on and if its more than a balance issue that could lead to other issues down the road. Again I cannot put him on a higher pedestal, please let this man work on your car you will not be disappointed, even if it's just for advice talk to Paul. read more

I love Paul... he is fair, knowledgeable, and honest! On top of that, Paul is a great mechanic and I consider him a friend! If you need any work or if your mechanic can't figure the problem on your car, go see Paul. It is worth the trip! Thanks Paul I do appreciate your work, time, and effort! read more

I have driven by Roux's garage for almost a year before I stopped in. Paul is a class act. Very fair and honest mechanic. I have used him several times for auto repair, wheel balancing and just today to give my motorcycle trailer a check up. I can't recommend this business enough for their attention to detail and professionalism. read more

Had a set of Blizzak snow tires installed on my 2006 BMW 325i at Roux's garage. There was a wait for an appointment of a week because they were flat out busy catching up from two snow storms that sent everyone scrambling to put on snow tires. Got there first thing at 7:00 and was greeted by the technician who was happy to explain the process including the "road force" dynamic balancing machine. A little research has convinced me that road force balancing is superior to the standard "dynamic balance" process used in most shops. The result was the smoothest road handling (zero detectable vibration, steering wheel shimmy) and straight line tracking that I have experienced on this car (with 215K miles. There's a good reason why Tire Rack gives them their highest rating. It's because all their customers do. I recently had to find a new shop to do my tire work as the proprietor of my former place, Priesty's in Boxborough sadly passed away last summer. I was impressed with the knowledge and care of Roux's and look forward to having further repair work done there. read more

The guys at Roux's have never let me down, whether it was advice to prolong a costly repair, or suggestion for addressing issues that would arise later to save money doing it all at once. They know what they're experts in, and will tell you if they're not.. not many of these local shops left where I feel complete confidence and calm when brining one of my cars in. read more

I've used Roux's garage for both my previous and current car, and I could not be more impressed with the knowledge, efficiency, and level of service at each visit. Paul won't try to sell you unnecessary parts or service; if you've been ripped off in the past, head to Roux's with confidence. This is the kind of place you can feel great about supporting - locally-owned, top-notch service. 5 very enthusiastic stars! read more

This place is amazing! I will never take my car to another mechanic again. Paul is always honest, and will never preform unnecessary service. I feel so happy to have found a great mechanic that won't rip me off! read more

I just had my first experience at Roux's Garage and with Paul in particular. I don't think I've ever met a mechanic with more knowledge and the time and caring to share that knowledge. Before I patronize Roux's Garage I went to Yelp and read some of the Garage's reviews and in many of the reviews they state that Paul cares for your car as if it's his own. After my visit that's exactly how I felt. He thoroughly explained every procedure he performed on the car and the reason he used certain products. He also took the time to discuss a maintenance plan for my vehicle and arranged future appointments for scheduled maintenance. The price was very fair and I left the garage with the confidence that I had just dealt with a very honest, reputable and knowledgeable business. I highly recommend Roux's Garage. read more

Best garage I have ever used. Honest, knowledgeable, helpful are just a few of the superlatives I have for this place.

After much research to find a place to drop ship a new set of tires for mounting and balancing, I found Roux's Garage. I was looking specifically for a shop that offered Road Force Balance and "touchless" tire mounting. Roux's offers both, a Hunter GSP-9700 Road Force balancing machine and Hunter TC3500 tire mounting machine. Both pieces of equipment are state of the art. Their garage is very spacious and clean. There are plenty of garages, tire shops, and dealerships that offer road force balancing. The real problem is finding a technician that is properly trained and knows how to use the machines correctly by utilizing all of the features. Paul was kind enough to let me hang out and watch the entire process. He educated me on how the 3500 & 9700 worked and was more than happy to answer all of my questions. Whereas most shops only have one style of stick on wheel weights available, Roux's actually has 3 different style options to choose from! I went with the lead free ones made by 3M. This was the first time I heard of 3M offering wheel weights. The weights are made of a flexible composite material, which can be custom cut to the nearest gram. They look and perform great. I did not have any problems with my alignment, but would have gotten it done if needed. They also have a nice Hunter DSP600 machine. Paul is one the most skilled and knowledgeable technicians around for mounting and balancing tires. He literally knows everything there is to know about the Hunter equipment. He has the entire process down to a science and takes great pride in his work. This is evident with his attention to detail. The entire process takes about 1.5 to 2 hours to be done correctly and even though Paul was short handed, he still took his time and did not rush the work. Paul is professional, honest, very friendly and personable, which made the time fly by. I have tried many tire shops and had my share of bad experiences with each. Problems from inexperienced technicians ranged from gouges/scratches on the finish of my wheels, improper balancing causing poor ride quality, over tightening lug nuts with an impact gun, etc. None of these issues will happen at Roux's as long as Paul is there. No short cuts are taken and the work is high quality. A torque wrench is used to tighten lug nuts to factory specs. I live about 45 minutes away and it is well worth the extra drive. Roux's is now my go to shop for all future tire mounting and balancing needs. If you are looking for a super smooth, vibration-free ride at all speeds, look no further. This was by far the best mounting/balancing job I have ever had. Highly recommended! read more

This place was a complete nightmare. Came in to have a belt changed with transmission fluid flush and they nearly destroyed my Jeep Wrangler. As I left the parking lot the belt was slipping and my Jeep wouldn't change into gear. The belt was so loose my battery light was on and they never tightened my transmission filter resulting in all the fluid spilling out. The youngerish guy blamed the old man, I had to return twice to this place. They couldn't figure out and nearly ruined a simple 1999 inline 6 Chrysler engine. read more

Can't say anything bad about this place. They do a great job, explain things thoroughly and make you feel confident in their work. My first experience with this business was great. Dropped my fiance's car off there to have tires put on and they were very thorough. A month or so later I was back there for a tire replacement (after a nail damaged it beyond repair) and received the same quality work. This time I had ordered a tire 2 days before and prayed it would arrive before Friday (The garage owner was leaving for vacation). To my annoyance it arrived late Friday afternoon/Early evening. Luckily for me the staff there was willing to stay late before leaving for vacation to change the tire over. This definitely saved me from driving around town to find someone that could change this stupid tire over! Again, this place is great. A++. read more

Paul is extremely thorough and is certainly a master of his craft. I don't trust my car to anyone else.

Roux's is awesome. Paul is so knowledgeable about vehicles it's scary, and their prices are reasonable for a great job, totally worth every penny! read more

I read the reviews both on Tire Rack and yelp regarding Roux's Garage for mounting and balancing tires. They had the top of line Hunter equipment so I decided to give them a try. I am VERY picky about balancing and was skeptical. I had my new Michelin's mounted on my Audi factory rims last week and Paul gave me a print out of the technical information regarding weight and potential pull of the tires depending on mounting locations. I have to say, that of all of the cars I own this has to be the best balance I have had. I have taken the car to significant speeds and it's absolutely smooth. He did such as great job that I'm having the alignment performed this week instead of the Audi dealer. I will update after that's complete. read more

This place was a complete disappointment. Dropped my truck off for a blown brake line. The next day after they diagnosed the issue I was called and given my options of repair. The one I chose was to repair just the one that was leaking. I asked what the cost of that would be and was quoted $225. The next day I receive a call telling me the truck was all set and I could pick it up. When I arrived my total bill was $403. When asked why so much was not given anything valid. Place is a complete joke I wouldn't send anyone I know here. Totally unprofessional to quote someone one price than almost double it. These guys have no idea what they are doing or what they are talking about. Paul and Roger are worthless mechanics read more

Paul and Frank did a great job mounting the tires on my Miata wheels. I was very impressed with the results: the smoothest balance I've probably ever received! read more

The other 5-star reviews posted here have it right, so not much more to add. I get up early and drive an hour each way to have Roux's work on my two cars. They know the what and the how, but their deep understanding of the why, in my opinion, sets them apart from the field. read more

Paul has been mounting and balancing my tires and wheels for about 10 years now. He is a perfectionist, and they will be as perfect as can be when he is done. Other tire shops with teenagers installing your tires will never measure up to Paul's work. Once you drive a vehicle with properly aligned and perfectly balanced wheels, you will not go back! His shop is spotless, his prices very fair. read more

I am very particular about my vehicles and that is why I always go to Paul ay Roux's garage to get my new tires mounted and balanced. He is extremely knowledgeable and has state of the art equipment that will not damage my wheels. Paul is a family business and he treats you and your vehicle like one of the family. I like to wait around and talk with Paul when he is mounting my tires because I always learn something new but I would not hesitate to leave my vehicle with him for any job. I have been coming to Roux's garage for several years. Highly Recommend! read more

Roux Garage in Berlin is absolutely fantastic. I've had several cars maintained by Roux for both mechanical, oil changes, tires (via TireRack). Paul is one of the most professional auto mechanics around. We've had some challenging situations with car repairs and Paul managed thru them keeping us informed all through the repair. Very honest, high integrity, tells you when you don't need to spend money. We brought our Suburban into a Chevy dealer, they told us we need the brakes / rotors done, we brought it to Paul for a second opinion and he said we had at least 20K more miles to go on the brakes. Paul and Roux Garage are our go to guys for car issues, repairs, etc. I set the bar really high for an automotive mechanic and Paul has exceeded my expectations. You will absolutely enjoy working with Roux Garage. This is a family run operation with Pauls Dad also working and I can't tell you how friendly and professional they are. Its a really rare treat that you find such a great business in this market. Great job, highly recommended as indicated by my ratings. The folks at TireRack also think very highly of Paul and Roux Garage after ordering tires from them and having Paul do the install. read more

The service here is top notch. I am very particular. Paul is great at diagnosing problems - he often is solving problems dealers don't know how to. He is the master detective. He does all my tire work sending tires from Tire Rack directly to him. He has the latest Hunter Road Force balancing system. He uses specs tighter than required to give an absolute smooth ride. He recently balanced some snow tires that had gone out of balance because of wear. I could tell the difference even before getting on the highway. As others have said he is very friendly, obviously smart, knows what he is talking about and is willing to share his knowledge with you. I always wait for the work to get done because I learn something new each time. He always has great stories to tell even as he works at full speed. His prices are fair and the workmanship is top notch. He new apprentice Roger is an excellent technician. read more