We had the pleasure of working with kitchen designer Jennifer Charbonneau in Salem NH and couldn't…read morebe happier with the results. Her expertise turned our vision into a reality that was better than we could have imagined. Thanks to her design layout we were able to add an island, which we weren't sure was possible. We love the functionality of the space. Every element was carefully considered from the hidden microwave to the glass cabinet mullions and range hood, adding sophistication to the design without stretching our budget. The two tone color scheme was the perfect finishing touch. Jennifer truly has an eye for detail which made all the difference in our kitchen remodel. Wendy H

Seeing relentless advertising we stopped into the Salem, NH store (9/29) to inquire about a new…read morekitchen. (We were the only customers in the store.) The woman at the front desk eventually greeted us. I did get a friendly hello from a second woman off to the right. I was apparently invisible to the guy standing working on a computer. Not a single can we help you? Granted we didn't have an appointment. My Wife and I are prepared to drop $100,000 on a new kitchen, however we are not prepared to beg for it. Discouraged, we left the store empty handed. I thought it would be easier to drop a big wad of cash. Maybe if we were dressed nicer or pulled up in a more expensive car......

We purchased granite countertops, a Frankie kitchen sink and faucet and a bathroom sink from the…read moreBath and Kitchen Showroom. Despite our rather sizeable purchase, the customer service we received was deplorable. On the day of installation: 1. Our windowsill had to be cut to accommodate the back splash because measurements were wrong. 2. The backsplash in the kitchen still has an area with about 1/2" space between the wall and granite. 3. We had to wait 2 weeks with our guest bathroom a mess for the back splash to be re-cut because it did not fit. 4. The installers drilled into the new granite to attach our dishwasher, weakening the granite. Installers did not seal the granite after completion. Despite many calls to the showroom, no one helped us. The owner, Trudy, insisted that the countertops had been sealed. She did arrange for the bathroom back splash to be re-cut however, never offered an apology or any complimentary service as compensation for our inconvenience. We submit this review to help all those considering "doing business" with the Fixtures Etc., run the other way!!

BEWARE RETURN POLICY -I am giving this review for the return policy that I think is terrible. I…read moreknow it must be annoying to have to store things people return, but make sure customers know the return policy before buying . . . within 30 days and 30% restock fee plus shipping. I am sure customers would be more careful when making purchases. 30 days is not a long time especially if your contractor is busy and does not have time for your project.

Called up and explained we had Cabico cabinets in the house that are around 3 years old. The…read morecompany they were purchased through has been awful at following through on what they promised they would do with repeated calls. So after paying them over $50,000 I decided to take a different path. Called River on 12/1/21 and asked if they could help to build pull out drawers within existing cabinets. The lady I spoke to advised me to go to Home Depot with my measurements and get something there. I explained that I was looking for something that was custom made to fit the dimensions and not look like an "after market" product and she sounded beyond confused. Any business that wants to send you to Home Depot when they can make money in their own field is one I will stay clear of.

Greeted by friendly staff, the Manager was helpful and easy to work with,prices were great. The…read morecabinets arrived as scheduled, the quality was good I was Very satisfied with my experience with River cabinetry.

I worked with Chris from Cabinet Depot in Salem, NH on the design of my kitchen cabinets over the…read morecourse of last year. It ended up being a longer process for me, spanning several months, but throughout that time Chris was patient and continued to work with me as I finalized the layout and selections. He was knowledgeable about cabinet options and provided helpful input on design and functionality. He was also responsive whenever I had questions or needed to revisit certain details. In the end, I'm happy with how the design came together and appreciate the time he put into helping me get there. If you're planning a kitchen project, Chris at Cabinet Depot is someone to consider.

We met with Chris at the Salem showroom and he was very helpful. We are pleased with the kitchen…read morecabinets and bathroom vanity. Cabinets were ready on the scheduled date. We would recommend Chris and Cabinet Depot to anyone looking for high quality cabinets at a good price.

A store that is well designed, beautiful, and worth checking out! It definitely became a new…read morefavorite store for my wife, she would have loved an unlimited budget shopping spree. I do agree that they had many items I would love to have. Especially one of those nicer coffee machines. Which it did advertise a worker could make you a sample from any of the machines. Didn't do this but a cool touch. You can find any and all kitchen supplies here and it all seems high quality. A good amount of seasonal decor and items too means they should have a variety of stock depending on when you visit. Didn't have a lot of interaction with staff but nothing negative to say about them.

Bright and beautiful store! Wasn't looking for anything at the time. Just stopped in for a few…read moreminutes as I had sometime to kill and decided to browse. They have some food items I'd like to try... they had some roll mixes that seem interesting and some dessert type things such as an ice cream starter. They had some premade soups that looked yummy too. The tea selection looked great. Definitely will have to try some next time. Loved the displays as well. They sell alot of cookware and coffee machines as well.

I've been a customer of Cry Lumber for many years. I am no longer a customer after they miss…read moremeasured two large transoms, and then delivered windows that were suppose to be all white and one is beige? They then would not take accountability, saying it's my fault that one window is beige? Who orders all white windows and one beige? They order said all white. They also indicated it was my fault the transoms didn't fit because I signed off on the measurements? I thought they were the experts and trusted them to measure appropriately. They would not take back any of it and would not refund my money. I had to order new transoms from Pelham lumber who were great. They measures correctly and ordered all same color. Any one need two transoms and a beige window?

Awful, horrible, do not use them at all costs. Had my kitchen redone by them and they half assed…read moreit, in so many ways.

I wanted to finally take a moment to reach out to let you know, the amazing experience, I have had…read moredealing with Kelley Bartlett during my kids bathroom remodel. From the start, (actually back in September) Kelley was attentive to the design and products, I was looking for the remodel project. I loved that she gave me choices but not too many that it would overwhelm me, at a price point that fit my project budget. Her knowledge base of many different product lines such as American Standard, Bosch, Kohler, etc.... was impressive. I would love to say, that my experience with my contractor has been as amazing as the one with Kelley. However, it has not been and I've encountered many issues that I had no idea how to handle. Each time, I reached out to Kelley and she gave me direction and contacts to help me resolve the situation. I realize, she absolutely didn't have to help me and received no monetary benefit which is a testament to her work ethics and going far above and beyond the call of duty. I absolutely, will use Kelley again in my master bathroom remodel. I have sung her praises to my friends when discussing the excellent customer service I have received from her. She is an outstanding employee who understands the meaning of exceptional customer service.

I am not sure where to begin here…read more.... I called up the store back in the summer of 2013, when I thought I was ready to go with a bathroom remodel as I had a contractor lined up. I spoke to M. Moore, a lady who has been in this industry for a long time so I would assume she knows what she is doing. After a conversation on the phone and several rapid return calls (this changed... read on) I setup a loose time to meet with her on a Saturday. I got to the showroom 20 minutes late and she informed me she had to leave in 25 minutes for a previous engagement. It is what it is. I brought in design plans from the contractor and another bath showroom to help give her an idea of what I wanted. I was very specific about a few things: (1) I love a contemporary look and wanted all of the fixtures to have the same style and preferably squared shape. (2) Even though the shower was on an outside wall I wanted full coverage of water covering the 4'x4' shower floor and 18 inch bench, within. We parted with her stating she was going to do a bit of research and emailed and called me with a few ideas a few days later. Next step was to go into the showroom to see these items in person. I went in to this showroom with the thought of leaving with expert help in designing the dream master bathroom and put a lot of faith in M. Moore as I was putting a lot of money into this bathroom and wanted it done correctly. The first thing that I selected were the faucets (Grohe) for my bathroom and deep sinks (Toto). That was easy enough. Knowing the dimensions of the shower and the configuration I was shown a SPECIFIC shower system that was also Grohe and I thought it matched up pretty nicely. I ordered that as well. At the time I was told that I needed to put a 50% deposit on special order items (this will change later on) and they would be delivered without sales tax since my address is in NH. I was also told that I could break the orders up as I needed items so that I would not have to pay for them all at once but was never told that I would incur a separate delivery charge for each time the truck came to the house. M. Moore also was willing in many cases to price match to Amazon or another authorized retailer as long as I could show her the proof (this changes later as well). I saved a ton of money going this approach. Shortly after this trip to Webb, the contractor was having issues with my tile store where he was unable to get the same measurements from one time to another. When they asked him to sign on the order form he bailed. This put my project on hold but I did have these few items on order and they would be held at the Webb warehouse until needed. After several more months I found a new contractor who had dealt with M. Moore many years prior and I understand separated from doing business with her for many of the issues I am about to detail as I ran into the same situations. The falling out started when a tub from MAXX was custom ordered and aside from MAXX having the incorrect drawings on their site on where the access panel was M. Moore never informed me that the tub came standard with only one seat of jets and that it was extra money for the other seat. When the tub came out to the house via delivery they didn't call ahead as they were supposed to and when my contractor and I opened the box and saw that only one seat had jets I was on the phone immediately with Webb. They told me it was a custom order and that it was mine. After about a week of going back and forth they agreed to collect this tub and order the replacement with the 2nd seat of jets delaying my project 6 weeks. They felt they did me a favor and from this point on M. Moore was no longer returning calls, they told me that all special order items needed to be paid in full at the time of ordering, that they are not supposed to price match to Amazon because of the overhead. They was a complete 180 degrees in their philosophy. Contacted Corporate in the midst of all of this and they were rude and actually asked me "why are you bothering us." Not the appropriate way to handle a customer but I am not buying millions worth of supplies so I am expendable. Once my items were installed we noticed damage on some of them. Webb said they were not responsible and that they would not honor the replacement of goods. I would need to reach out personally to the respective vendors. Back to the shower... The water is strong pressure but since it is a railhead it only goes 2 feet. If you remember my initial meeting with M. Moore I told her I wanted full coverage of the shower so that if you were sitting on the bench the water would hit you. They didn't take any responsibility on this matter to try and help find a solution. In closing, Webb gave me a "go away check" and left me hanging with several lingering issues. It has been months and the shower still is not correct and missing parts from boxes that Webb said were NEW but were restocked still are unresolved.

I had a few circa 1992 toilet seats that needed replacement that I was having a hard time finding…read morethe correct match. Cory was extremely helpful and called a couple of people and sent them pictures of samples. He was able to narrow down the correct color and we had a perfect match. Excellent customer service and will definitely go again for bath and plumbing needs.

I recently bought a kitchen faucet and a bathroom faucet (both Kohler) and was very happy with the…read moreadvice given by Dave and Diane. The Kohler products have really fine quality.....comparable, in my opinion, to the Grohe products. I would return for their quality products and service.

This was the most professional and timely experience I have ever had…read more The office staff and installers were wonderful to deal with. From the time we picked out our quartz countertops, the installation was done within 10 days. I would highly recommend using European Quarry Imports ! I finally have the amazing countertops we have waited 19 years for.

After striking out at two other tile places with horrible service and lousy products, I happened…read moreupon European Quarry Imports by pure luck. Excellent service, selection and price. They even got my tile in a matter of hours. We'll be back when we do our kitchen!

Called for an "estimate" for my bathroom. After leaving several unanswered messages I finally go…read moresomebody who sounded like they were half asleep. I was told that they do "nothing less than a job of 60,000.00 or more". LOL Enough said

Sent a online email from their website and got an automatic out of office email reply stating that…read morethat person no longer works there. Nice. Thanks