Communication and honesty are not their strong attributes. Planning is also a little weak, but that goes under their communication.
The owner (Chris Coburn) is disrespectful and intimidated my wife and demanded a key to our home.
C&C never provided a time (only a day) of when they would start the first day of work.
The end of the first day, my wife asked what time to expect them the following day, and she was given a time of "no earlier than 8:30am".
The following morning my wife (and toddler) were greeted by a crew that came earlier than was expected and my wife was busy with our toddler and could not get to the door quickly. So they had to wait until she could get our toddler sorted out and open the door.
The owner (Chris Coburn) came to our door knocking repeatedly. My wife was in the middle of changing our toddler's diaper and asked the Owner to wait as she was changing our toddler's diaper. Chris Coburn continued to knock but in a more aggressive manner. My wife stopped changing the diaper, let him into our home (the in-law, not the rest of the house where the work was being done) and she went back to finish changing the diaper while he waited. Chris Coburn then cast blame that my wife was killing his business for making his crew wait (maybe 5 min?), despite the fact that not one person that plans the logistics and appointments ever communicated when a crew would arrive. He also demanded a key to our house ("you need to give me a key so my guys can come in") which is concerning. Don't know the owner or his crew members.
Also, While visiting to generate a quote, Chris Coburn informed that if we did not want base boards to be damaged that we could apply some painters tape (1") where the baseboard meets the floor. When the crew sanded and applied finish there were sections that had the tape removed with no notification to us. Some paint chipping did take place on the base boards which is creating more work for us as there are baseboards we did not plan to paint at all. Some of the rooms we are painting over and those baseboards can be touched up which is still an inconvenience.
The crew was fine, they were nice. A cordial crew does not equate to quality workmanship and skill.
They did miss some spots when they applied the final coat and they had to come back to re-coat a couple sections.
I would not recommend this company.
Att
Update 3-8-2018
I reached out to C&C Flooring using the email address that was provided in response to my post.
The email was sent on 2-22-2018.
I find it interesting that I was directed to reach out to the owner (Chris Coburn). No response.
Why didn't Chris Coburn reach out to me when the concern was raised initially? read more