PLEASE BE AWARE (PART 1) : I am compelled to share my experience with Steve Spinoso at Fix-it-Rite so that anyone that chooses to do business with him can do so with eyes wide open. I reached out to Fix-it-Rite based on a couple Next Door recommendations. THE BACKSTORY: My AC unit wasn't working during the stretch of 100+ degree days we had a couple weeks back. I contacted Steve and he was able to have one of his guys come out the next day to check things out. Turns out my evaporator coil was completely frozen. In order to evaluate my system to figure out what was causing the problem we had to let the system thaw out. Steve himself kindly returned the next morning to take a look at my system. After spending some time checking things out, Steve informed me that my system was extremely low on refrigerant, stating I was down to 4 lbs and my system holds 17 lbs The low refrigerant is what likely caused the coil to freeze, however, the fact it was so low on refrigerant meant there had to be a leak somewhere. He ran some tests and was unable to identify any origin for the leakage further adding that without any prior knowledge of the system (I just bought the place within the last year) it's hard to say. The likely culprit would be the coil he said but didn't see any obvious signs. That said I was presented with my options: (1) Fill the system with 13 lbs of refrigerant and inject a sealer with a UV dye with the hope that if the system were leaking from very small holes in the coil it would seal it up and I'd be good to go for $2,422 or (2) we could replace the coil for $5,625 with no guarantees that is actually the origin of the leak and that it would fix the problem. Now, when I heard this I felt like someone punched me in the gut as that was not what I was anticipating to hear in terms of costs. With those two options on the table, and with no guarantee they would actually even fix the problem, I asked how much to replace the whole system. $12,500 he said. If I was going to have to make an investment on an 11 year old system in a home that I just bought a year ago, I wanted to know all the options. I ultimately opted for the fill and "cross your fingers" option. My AC wasn't working, we were in the middle of a heat stretch (and a pandemic), I am working from home and my 82 year old mother lives in my home... I needed the thing fixed! After much fret, I convinced myself that the couple of good referrals for Steve in Next Door meant that others had good experiences and I should trust in that and move forward. THE LESSON AND WHAT YOU SHOULD KNOW: (1) Steve lacks transparency in pricing. He bids the job with a total price. No breakdown of materials/labor. When he quoted me the $2,422 for the fill and seal option I asked why so much. He responded that refrigerant was really expensive... that my system takes the most of expensive type and he charges $150/lb. (2) Steve's pricing is way above usual, customary and reasonable and in my case, he was dishonest. Steve told me I needed the most expensive kind of refrigerant... which I now know is R22. This type of refrigerant can go for $100+ per pound retail. In fact, my system takes R410a refrigerant, which I also now know goes for about $30/lb retail. This leads me to ... (3) Steve does not like it when a concerned customer asks pointed questions (albeit after the fact) about how his pricing was derived. I called Steve to get a better understanding of what my $2,422 hard earned dollars paid for. He proceeded to tell me about the cost of R22 at which point I told him my system takes R410a not R22. Steve paused... and then said he would have to check that he "didn't right it down." He said he would have to come back by my place and take a look to verify. To save him a trip I sent him a photo of the manufacturers label which specifies the refrigerant type and he said he would review and call me back. He called me back the next morning to tell me that I wasn't charged for R22 at $150/lb, rather, I was in fact charged for r410a at $110/lb. So, he told me prior to completing the job I needed the most expensive refrigerant that was $150/lb, gave me a price that I assumed reflected that but then proceeds to tell me that I was only charged $110/lb for the r410a... go figure! Now that I had this new price to work with I did the math and figured 13 pounds at $110/lb was $1,420. That left $992 to still be accounted for. Asking Steve to break that down for me he said the rest was for the sealant and his labor. "How much was the sealant, Steve," I asked, telling him that another contractor gave me an estimate of about $75. Steve told me the kind of sealant he used was $370. read more

PLEASE BE AWARE (PART 2) : I am compelled to share my experience with Steve Spinoso at Fix-it-Rite so that anyone that chooses to do business with him can do so with eyes wide open. I reached out to Fix-it-Rite based on a couple Next Door recommendations. ******************************************************************************** When I asked him what kind of sealant it was ...."he wasn't going to go there." When I further asked him what his labor rate was.... he wouldn't tell me, reminding me they give a price "for the job." This leads me to number 4 and I promise I will be done... (4) Steve lacks integrity and strategically prices his jobs so that he can hide the exorbitant mark up he is gouging people with. He is responsive, and personable, yes. He will even tell you stories which seemingly illustrate how honest and full of integrity he is. When I was fretting about what to decision to make, I asked him, "Steve, what would you advise a family member to do in this situation?" He said, he would do what I ended up opting for because it works 90% of the time. He then proceeded to comment about how he could "hear his wife's voice telling him why didn't you just sell her a new unit." Steve will also masterfully deflect the conversation away from addressing the details of how he charges his customers by saying things like... "You needed your AC fixed because of your sick mother, I came out the same day or the next day"...." You agreed to the price, didn't you."... " I waited around sitting on my hands for you to make a decision"... "Your AC is working isn't it?" Comments, I suppose, designed to make him feel better about his actions and justified in taking advantage of people who blindly instill trust that he is a fair and honest businessman. So, here's the bottom line and I apologize for this lengthy diatribe. I made the decision to have Steve do the work. I own that. Steve has the right to charge whatever he wants for his services. I know that. Just turns out that for me, Steve, the owner of Fix-it Rite, charged me 350% more than what three other contractors would've charged me for the same work. Please learn from my misfortune and error in judgment. If you decide to use Fix It Rite! and do business with Steve do so knowing that he is taking advantage of people and his "price the job" methodology, with it's lack of transparency and itemization, is how he tries to hide it. On a positive note, he is responsive! read more

I needed an oven element replaced and a trash compactor fixed. Also some track light fixtures. Went to Home Advisor, the guy they sent didn't repair appliances and charged me $270 to replace 3 LED bulbs. Went to the phone book and called Steve at Fix-It Rite, He was here on time in 2 days. Told me to call GE for the compactor as it was only 6 months old. GE is USELESS. So Steve fixed both the range and the compactor, replaced the oven element, made sure all parts were working. Fixed the compactor (a switch was stuck) made sure all were working as designed for a little over $300. I can't say enough good things about the quality of the repair. I highly recommend for professional, reasonably cost repairs. Fay Slater read more

I have had Steve and Andrew both to my home. Refrigerator, air conditioning and now heating. They were both able to diagnose and fix the issue quickly and I believe economically. They have come out quickly and when they said they would. As a single woman I have felt very comfortable with each man in my home. They took the time to tell me about the issue and if there was something I could do to keep the item working better. I recommend them to everybody. read more

Talk about a nice guy. Steve already had a full day of appointments, but said he would try to get me in by 5:00. He even called me to let me know he hadn't forgotten me, and would be arriving at my house shortly. Being a single women, I'm not to trustworthy of repairmen, but Steve was honest, up front, and very nice. I would recommend him very highly to anyone in need of this type of service. read more

Never Never Had This Kind Of Service....... We Went From Hot And Sweaty To Cool And Calm In Less Then 24hrs ...... Steve Spinoso Was A True Pro And A Vet A+ In Our Book... He Will Now Be Our Go To Guy For Work Needed Prices Were So Fare. That And Kick Ass Service We Were So Pleased... Thank You Fix It Rite And A Huge Thank You To Mr. Steve Spinoso read more

Fix It Rite is fantastic, reliable and honest. About 10 years ago, a major maintenance company said we needed a new air conditioner. Fix It Rite said we needed a new, relatively inexpensive part. The unit is still running fine. He just did a new minor parts replacement today at reasonable cost. We could not be happier. Highly recommend. read more

Professional and helpfull. Explained what they were doing and why they were doing it. They were late because the prev appointment ran late, but they kept me appraised. read more

Steve is an absolutely amazing business owner! Quick and efficient for an incredible price compared to his competitors. He got it done right the first time! read more

Quick response, excellent communication, professional employee and very fair pricing. I will keep them in my phone for future service needs. read more