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Bel Air, MD

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People searched for IT Services & Computer Repair 206 times last month within 15 miles of this business.

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Verizon

Verizon

(32 reviews)

$$$

So...hell may have frozen over, but I had an extremely nice, straight forward, hassle free…read moreexperience here the other day when I came in to cash in on the biannual cell phone upgrade on my account. I came in on a Friday morning and only had to wait a few mins before Steve was assigned to help me. The only issue was having to get my mom to call customer service to confirm the upgrade on my phone (we share an account along w my dad). The customer service rep was being obnoxious about having consent from my dad [even though everything is billed to my mom's card anyway]. Steve could have been a douche about it (like customer reps usually are) but instead was helpful and competent and worked everything out in a few mins and I was on my way. 1 star off for not having the iphone 7 in stock. I mean come on, it's been out for over a month, how do you not have them in store yet?

We were experiencing a billing issue with Verizon. After numerous phone calls to Verizon 800…read moreCustoner Support line, their lack of understanding of our issue was evident. Promises of being corrected went from month to month with no change to our bill. Finally, we stopped by the Bel Air store and spoke with Chris. Chris immediately understood, looked at our account and saw the issue we were trying to resolve. Chris took ownership of the issue. He spoke with Verizon support, had them make corrections. So we thought. For 2 more months Verisons bills showed no change, and for 2 more months, we went back to see Chris. Chris was not the problem, Verizon billing was. A BIG thank you to Chris for taking ownership of our issue and not getting frustrated with seeing us come back. Finally, Chris resolved our billing issue with the Verison mother ship.

AT&T Store

AT&T Store

(4 reviews)

I was just in your store recently to get a new phone. I had been to another location too but I…read morebought my new phone at the Festival store because your salesman did a great job. He took his time to explain the differences in the options and helped me make up my mind. Thank you Dave for your strong customer service. You guys will continue to get my business.

WOW! How awful can you get?!?!?! Bought an upgrade phone for my son last week with Gabe. Thought he…read moredid great until I saw my "next bill" Totally screwed up the order....we now have a "new line" for $129/month. NOT what we asked for at all! He knew that!!!! After calling At&T help line I was told "bring the phone back to the store and return it...it hasn't been 14 days....." Took phone back and waited the usual half-hour for service. The guy INSISTED WE NEEDED THE BOX TO RETURN THE PHONE. The woman had told me it was OK that we'd chucked the box. I must have requested 20 times "please call the manager so I can talk to them." This man said "no, he'll give you the same answer" as many times as I asked him. Finally I raised my voice (seriously, not a lot and no swearing or anything) and demanded to talk to the manager. Guy acted threatened (I'm 70 years old female) and said "please leave about 10 times." So I left. I'll mail phone in. I am spitting nails angry! This is BS and we ALL know it. I can only imagine the "line" this guy will give to the manager about me....... SO UNACCEPTABLE.

WRT Wireless Repair Techs - BIG RUMOR
Apple is slated to release the iPhone 6S and 6c in the spring of next 
year, possibly coinciding with the release o...

WRT Wireless Repair Techs

(26 reviews)

My 5S LCD and screen finally broke after numerous falls. Called them and they said they could be at…read moremy work at 10am the next day. Agent arrived promptly and worked on the phone immediately. Took about 30 mins or so and cost $80. Not bad. Only con, did not have a card reader so he tried to send a Paypal request which my Paypal account must have blocked. Had to go to the ATM next door and pay about a $5 service fee. Oh well. Definitely recommended and highly convenient

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

Fix It All - itservices - Updated November 2026

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