If I could give this place zero stars, I would.
I brought my car in on April 13, and the repair process dragged on for three months. They did not contact me for the final installation until July 13.
The shop charged my insurance nearly $6,000, yet my car was returned to me with poor-quality and incomplete repairs. I have included photos of the $6,000 repair they billed my insurance company so you can judge the quality for yourself.
The first time I picked up my car, no one told me the job was not actually finished. Clips had been removed or were missing, and my car made a horrible noise while I was driving on the freeway. It honestly sounded like my wheel was going to fall off.
I had to bring the car back, rent another vehicle, and wait while the North Park location sent my car to Miramar and then back again. Communication was terrible throughout the entire process. I constantly had to call for updates because no one kept me informed.
My insurance only covered a rental car for one month. Because this shop took so long and still had not completed the repairs correctly, I had to pay for another month of rental expenses and rental insurance out of my own pocket. They did not cover the full rental cost and would not even agree to pay half of my rental insurance, even though their delays and poor workmanship were the reason I needed the rental for so long.
The second time they returned my car, the clips still had not been properly installed. I was driving on the freeway with my baby in the car, genuinely scared that the wheel or part of my car was going to come off because of the horrible noise. I then had to continue driving the car like that for another month while waiting for them to finish the job. That was completely unacceptable and unsafe.
I had to return to the shop four separate times just to get the repair completed correctly. Pablo, the manager at the North Park location, did not go above and beyond to resolve the situation. There was no urgency, accountability, or concern for the stress, financial loss, inconvenience, or safety risk this caused me and my baby.
I have already notified my insurance company about this experience and asked them not to recommend this shop as a reliable or trustworthy repair facility.
This place is a disaster. Poor workmanship, terrible communication, excessive delays, unsafe repairs, and no accountability. Save yourself the stress and take your car somewhere else! read more