Very specific situation for me, may not apply to everyone. Brought my vehicle in last year May to get it primed, because the paint was chipping from the vinyl wrap removal. They were supposed to sand down and prime the car, prepping the body for another vinyl wrap. At first, it looked fine, didn't notice anything was necessarily off. Vehicle got vinyl wrapped and five months later, as part of the vinyl is being removed, primer chips off and what is underneath? Paint. Car was taken to another body shop for them to inspect, and as the primer chips off even more, more paint is revealed. It was then brought to my attention that the vehicle was spray-canned primer, as the quality of the primer was not good at all. Turns out, I paid $1400 to get my car rattle-can sprayed with a low quality primer, and the body was not properly sanded down and prepped/primed as it was supposed to be. This explains as to how the primer started chipping off as the vinyl was removed. Primer doesn't come off with a vinyl wrap, if it was done properly in the first place. The primer was also noticeable on the various plastic trim pieces throughout the car. read more

Marcos at Fix Auto has great customer service skills as well as all those who worked to repair my Chrysler. Thank you guys for being such a dependable repair shop in Brea.. Highly recommended !! read more

Our truck got hit with a bike and wanted to get a quote for the damage. The guy took photos and said he'd have a quote in 2-3 hours. I called 6 hours later and had left a message. Then called 5 minutes before they were closing and got the "we are short staffed" and apologized. I got the estimate and the price was $1700. Just poor service from the start. I went to another auto shop, Advance Auto Dynamics, the guy gave me the quote right there and then, plugged in the info and quoted $500 less! Super friendly and has over 400 reviews of satisfied clients. read more

Mr. Walter, the store manager provides the greatest service I have ever had in my previous experience. He installed the side mirror and handle of my car and is so friendly and always updated with me the repair status on schedule. I strongly recommend him and his team for car services. read more

amazing service and honest. I can't remember the technicians name I think it was Carlos, maybe. I came in for an estimate on my minivan. Ultimately I ended up not doing the work due to budget constraints and it was only cosmetic. The technician was honest and gave me a quote with insurance and without along with his personal recommendation. I appreciate his honesty, and prompt attention when I arrived for my appointment. read more

EXCELLENT, Above​​ and beyond my wildest expectations repairing my Tesla They were able to complete my repair days faster than I expected. I let them know what I needed and unbelievably they were able to do it in record time. Their adjuster Angel was fantastic, having the part needed, ordered, and at their shop in record time. I received a call from their manager, Walter, advising me on how to deal with my insurance company. The lady at the front desk was very personable and always knew the status of my repair and able to connect me to the best person for any questions. Overall they made me feel like I was their highest priority. They are a certified Tesla repair shop who took care of my Tesla better than anyone I could have hoped would My experience was for a Tesla, but this would be where to take any vehicle. read more

Fix Auto Brea - Before dent in rear hatch of Tesla Model Y - Body Shops Near Me - Brea, California

I had a very hard time finding a driver side window trim for my Tesla model 3. I decided to visit fix auto and they were so so helpful. Carlos was able to order the part for me at a very good price. The part came in within 2-3 days and he installed it for me in less than 10 minutes! Thank you, fix auto team! read more

Took them a week to get the estimate to my insurance company and seem to struggle to answer their phone when you want to know what is going on. Still have not gotten my car in the shop and doubt they will call me back after many times I have called them and the only answer they can give me is they got busy with other cars and forgot about mine. Will not be returning. read more

Great location. The customer service and attention to detail was great. I scratched my rim on my Tesla X (filed a claim) they were able to fix it for less then my deductible. They rim looks brand new. To go up and beyond and to save me money was a plus!!! I would definitely recommend this location. They were fast, polite and professional. read more

Do not go to fix auto Brea this place takes forever to call back your lucky if they do . workmanship Is not good at all a piece came off my car that they had fixed prior they told me nothing they can do it's not there fault really if you would have fixed it right the first time now 500$ down the drain I'll never use fix auto again they don't back up there shit work beware you been warned read more

I am a return customer and always happy with the service they provided. I came in the morning to install the roof rack and cross bars for my vehicle, Walter then sent me home while they were working on the car, and picked me up later when the vehicle is done. Great job done for the installation and the price is very reasonable. read more

Came here for a quick fix for my splash guard and they were so fast and so nice! Walter was the man! Would definitely come here again if my car needs any fixing! read more

Knowledgeable, trustworthy, Fast, reliable, efficient and accommodating. I have had my vehicles serviced here over the past several years on multiple occasions. After the unfortunate and scary experience of a car accident the last thing you want to have to worry about is knowing your vehicle is in good hands. Thanks again for putting my mind at ease and giving me one LESS major worry during a stressful time! Fix It Auto Brea will always be our go to. read more

I brought my car in because of all of the great reviews. Biggest regret ever! When I got my car back, there were still dents and completely horrid paint work. There was overspray, orange peel, paint drip. My front bumper looked like a glazed donut. I brought it up to them, and every time they try to fix one thing, they screw up something else. By the end, they completely gave up, lying to my face, and gave me my car back with misaligned doors saying that they can't do anything else. read more

Let me start off by saying David is a boss! This shop was recommended from a good friend/coworker of mine for my particular car. Although the job on my car was not super extensive, nevertheless it would be a challenging job to match paint and body lines on the front panel of my Subaru WRX. David set me up same day to come in, called Enterprise to pick me up, and kept me updated the whole entire time! He was incredibly professional, efficient, polite, and informative from drop off to pick up. He even had me bring the car in the next day to touch up an area of concern I had. This shop has exceeded my expectations and I will happily refer friends and family here. Thank you everyone at Sharper Image Collision Center in Brea! read more

Fix Auto Brea - From the asshat that hit me in a parking lot and took off. - Body Shops Near Me - Brea, California

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Like other customers, I also had a disappointing experience in this car body repair shop. This happened March of this year. My car was rearended so I brought my car here to help Brea business owners. Service was done on date promised. Quality of repair was good. When I picked up the car and about to drive it, I noticed the button that needs to be pressed for the reverse gear to work was broken. It was left on the coffee mug holder. I informed David and denied his personnel broke it. He glued the broken part so I can maneuver the car and leave. Long story short, I bought a replacement part which in the car's years of existence was working well and never gave me a problem. To new and future customers, beware of the soggy business practice of this car body repair shop. read more

I am so glad that my insurance company suggested Sharper Image to fix my car. I got hit while I was parking at the parking lot and the landscaping company will take care of everything to get my car fix, even the rental car that I need it. Sharper Image has Budget rental car in spot, so you don't have to go back and forth to two places and rent your car and pick up your own car when they're finish fixing your car. It's way more convenient for me because I have a very active toddler in tow. I talked to Russ, the owner and he was very accommodating and Jason, took care of everything that I needed. From the rental car, moving all my stuff from one car to another, billing statements, and even made sure that I got everything that I needed from the other insurance company regarding reimburse me with the payments. Such a smooth and fast process and my car is like new again. They did a great job and made my car like nothing ever happened. Thank you, Russ and Jason! You'll always be my trusted body shop from now on. read more

Thank you Carlos and Mike for fixing the gap and leak in my trunk ! Scheduled a visit and they took car of me and were honest with what needed ! Definitely recommend this place is your Tesla needs work! read more

I went through a long drawn out ordeal with sharper image where my vehicle was never returned to its pre-accident condition. David gave me an estimated repair time of 10 to 14 days after they look at the vehicle with the appraiser from the insurance company. I thought the appraisal was low for the damage, a vehicle that hit my front left tire about 40 miles an hour, but I'm not a mechanic and David assured me that they would ask for supplemental claims to cover the repairs from insurance. 3 months later I got the call to pick up my vehicle, Having paid for my own rental for three months I was happy to get my vehicle back! I drove home and parked in my space, 15 minutes later I pulled out to run an errand and there was a puddle of oil under my vehicle. I called sharper image I told them about the oil and David told me to bring it back in. As I'm taking it back in the check engine light goes on and I let them know when I arrived. I asked David who check the vehicle before declaring it repaired mechanically he said that an outside shop does their mechanical work and it turns out it's a good year tire and wheel shop that also does mechanical work. I was surprised because I was not aware that Goodyear would be doing mechanical work and I had gone by sharper image's ratings to choose the shop that I was doing my repair work. At this point I spoke to the owner Russ (the owner) and he wanted to help the situation so he said he would cover my rental during the main seal repair which is a small fraction of the time that they had my vehicle and I had to cover my own replacement vehicle. So I contacted the manager good year and I asked him how was this overlooked and how could you not see a huge oil leak between the engine and the transmission at the main seal and he said he was told by sharper image to only do the specified repairs and not to look at anything else. Anyway David tells me that it will be looked at and that they would submit a supplementary claim but the insurance would have to determine if the damage was from the accident? Well surprise surprise the insurance just claims it's not from the accident and I pay out-of-pocket $750 to repair The main seal between the engine and the transmission. Every mechanic I've asked since, has told me that that was probably from the accident due to the hate being directly one side of the axle. The check engine light was cleared but im not sure any repair was made (they told me they changed a catalytic converter) because it keeps coming back on to this day and it has to do with the EVAP and smog systems mounted right where the hit was. When I complain that my vehicle was still not returned to its original condition and I still have the check engine light and the warning lights from my 4 x 4 system Russ lashed out and raised his voice and said that he was done repairing my vehicle and he was out money? Obviously forgetting that I was out $750 for a pair that was obviously caused by the accident and I was out my rental vehicle cost for two months longer than David had estimated the repair to be (That's how far off their initial appraisals are from reality) read more

Greeting yelp friends. I don't write reviews, but I love to read them. Today I'm writing to share how my experience went with Fix Auto and their site manager Walter went recently. I have an AMG S65, no damage to the car and it wasn't an insurance referral. However, my panoramic sun roof with retractable shade had jammed on me after a simple push of the button. Extremely frustrated I poured over reviews, blogs and youtube videos and to my horror found that I wasn't the only disenfranchised Mercedes Benz owner. Frustrated at the realization that I was in for a repair that was going to make me want to pour gasoline on my V12 BiTurbo and send it off a cliff. Reason set in and I thought I'd avoid the dealer FOR SURE and see if a body shop could assist. My first stop was Fix Auto here in my home town of Brea. The auto gods sent Walter to greet me. He got right down into the issue and explained he'd seen this many times and would be open to taking a look, and honestly prefaced the whole conversation with he would do his best and if he couldn't do it, he would stop. He did exactly that. After removing the sunroof Walter explained in detail what was happening. This wasn't what I wanted to hear, but it was the TRUTH. That my friends is all a frustrated Mercedes Benz owner can ever ask for. The result I found the BEST sunroof repair shop in Orange County located in Costa Mesa who saved me thousands. I went in to the repair armed with good information and what to expect. Alls well. Thanks Walter for being open and honest. read more

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Amazing service by David & everyone. I highly recommend this place. I've been here a few times for my self and do recommend to family, friends & strangers. I've taken both cars, one in 2017 & the other one in 2018 Extremely fast service read more

We were not aware of Fix Auto Brea but now we will not forget them.. From start to finish it was a great experience.. we even got our car back sooner than expected.. the repair was done perfectly and we got our car back so clean on the outside and inside a very unexpected surprise.. You will not be disappointed. read more

We took our car in here after a collision. They did the work on time, and the car looks as good as new. The molding is perfectly smooth, and the paint job is impeccable. They washed the car and cleaned the interior, and even treated the black trim so it looks brand new as well, practically an auto detailing. They also offered free engine compartment cleaning. While we were picking up our car, another customer picked up his and was also extremely pleased with the quality of the repair. They are friendly, professional in all their dealings, and their facilities are spotless and up-to-date. I'll never think about any other shop for collision and/or auto detailing. Mario was the gentleman who conducted our repair, and he was exactly the kind of person you want to do business with. read more

Once again, another excellent experience. I came here to get a grill painted and color matched for my paint and wheels. David and Mario, as always, delivered quality service and were courteous. When it comes to customer service, they are the best. Not to mention their amazing automotive team who are able to adapt to every project I have given them. From my spoiler, to the fenders, to the grill, they truly know how to deliver on a project. Their 5 star rating speaks for itself. Even despite their busy schedule, they are able to squeeze me in for appointments and I greatly appreciate it them going above and beyond. My car looks fantastic because of the Sharper Image team and I cannot thank them enough. If I could leave additional 5 star ratings I would but I am sure I won't have to because they will continue to receive 5 star ratings from others. I honestly think I ran out of projects for my car now but I hope in the future I will be able to continue to do business with them. I would recommend them to any friends or family and have already recommended them to my coworkers. Truly fantastic service. Thanks again. read more

State farm referred Fix for my last two accidents. Walter the manager is a specialist with customer service. Angel his estimater was quick and on the mark. Just leave it to them to get it done. Tonia in the office is fast having your paperwork ready. I thank State Farm and fix auto for everything. You wont be sorry. read more

Excellent service. I got my car back in 2 days. Car looks great. The staff were very welcoming and understood my needs. Highly recommend!!! read more

Just picked up my car a little bit ago, its in way better shape then when I had dropped it off. It was all washed, vacuumed, it looks beautiful! The customer service exceeded my expectations, everyone was so helpful and answered all the questions I had. I'll definitely be back and refer anyone I know that needs work done on their cars. read more

I had some minor damage on the side of my car and Walter went the extra mile to help me. He fixed the issue promptly and wouldn't even charge me! I'm from out of town but I will recommend this place to my family here. Walter is one of the nicest people I've met here and I highly recommend Fix Auto Brea. Thank you Walter! read more

Just picked up my 2010 Honda Accord from this amazing team! From start to finish, they were solid with communication, and when I saw the repair work on my car, I was extremely satisfied! Also appreciate the detailing before it was returned. No doubt where I would go again for body work, this team knows what quality work is! Thank you David and Team! read more

Fix Auto Brea - Before - Body Shops Near Me - Brea, California

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5 star review!!! Thank you Walter, Marcos, and especially Angel!! Highly recommend Fix Auto Brea!! Extremely reliable, courteous and professional service. Thank you for going above and beyond! Finally just got my 2020 VW Passat returned!! read more

By far best company I have ever taken my vehicle to to have repairs done. I have had to take three vehicles to their company, they have fixed them in a timely manner they were very courteous, professional, and knowledgeable in their field. I will recommend them to all of my friends, and to anyone that I meet that has damage to their vehicleI will get my full confident recommendation. read more

I was rear ended and Walter and his crew took perfect care of me and my car. I got great advice and continuous updates. My car is as good as new. Also, you don't need an accident to visit. My wife's car had a broken door handle and my daughters car needed some front end attention; all taken care of. I like the National warranty that many local shops can't touch. How do I remember Mr. Walters name? You'll make a new friend, guaranteed. He really treats you like family. Quality workmanship and true family type service. I highly recommend! read more

Took my car in last week (Thursday)to get an estimate from a rear end and Angel assisted me. He literally took 1 minute with my car and said he will send the estimate by the end of the day(Thursday). My tire carrier is an obvious replacement and my rim is bent. Angel never got back to me and I emailed him telling him my tire is also damaged since the psi keeps going down when I pump air. Again no response from Angel. I emailed him on Friday for an update and again no response from him. I called in this morning(Monday) to see the status of the estimate and the rep helped me and emailed it over. When reviewing the estimate the rim and tire weren't included and Angel hasn't responded in which are obvious damages from the collision. Seems as if this company cares more for the insurance company and not customer. I don't recommend this place, will take my business elsewhere. read more

spoke to walter the other day. very nice person and helpful. thank you walter for your knowledge and patience. black acura.

If you want perfection, decent customer service and communication do NOT use this shop. I was referred here by family to fix rear end damage to my brand new 2018 suburban. I was backed into in a parking lot. After 4 attempts to pick up my vehicle after the repairs had been made by J. (Front office manager) each time the side panels were not aligned, there was multiple bubbles in the new paint, then they attempted to fix the bubbles in the paint and instead scratched the new bumper and also sanded down too far which made sections of paint dull. At one point I took my vehicle home when they said it was ready and it wasn't, the pictures with the dirty interior was how they gave me the vehicle when it was "ready". I took the vehicle back because J. Told me they could buff out the spots I complained about and that is when The owner moved my vehicle from Brea to La Habra in hopes to make the bumper right after a week of me complaining and getting no where with J. The bumper is far from perfect and to top it off the shop never even checked to see if my rear taillights worked before I picked it up so on my way home I had service warning on my dash. Had to take into dealer even though the owner offered to come to my house and fix that night but by that point I had lost all faith in this shop. Do yourself a favor and go someplace else. The owner blames the Chevrolet bumper for manufacture imperfections, could never be their shops mistake. read more

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Sharper Image Collision has great customer service and craftsmanship. I was very impressed with the overall finish quality of my car. My front bumper was damaged and needed to be fixed. Russ and his team fixed my Jetta on time and I couldn't be happier. read more

Update. I ended up spending money out of my pocket and had another Body Shop fix the car. I found the part myself within a day and the body shop was able to fix it in an hour. So clearly it was quite easy to find this part. It was also the opinion of this new body shop that the only way a piece of the body would fall off the car is if it was not repaired correctly in the first place. I had the Better Business Bureau contact Russ at Sharper Image and he is still going out of his way not to take responsibility for the poor work they did. It looks like the next step is court. Just a shame this could have been taken care of rather quickly but they are more concerned with avoiding responsibility. read more

Excellent service! Great job done! Lowest price compare to other 3 quotes I got. Much faster service time than estimated. Friendly staff! Especially Walter, he goes beyond his ability to help me with issues not even related to his job! Couldn't appreciate him more. Highly recommend fix auto Brea! read more

This is the only place you should take your car for collision repair. The repair on my Mercedes was done early and it looks like new. The quality was fantastic and I couldn't even tell it had been repaired. My car was returned much cleaner than before the accident and the attention to detail was unbelievable. David made the whole experience trouble free and very easy to do business with. He even arraigned for my rental car to be waiting for me when dropping off. It just doesn't get better than this place. Thank you Sharper Image! read more

They did good work on my new car three years ago. Recently I dropped my wedding ring that went deep inside the center console. I took it back to them and they pulled it apart, found the ring, and put it back together again....no charge. Thanks guys! read more