I'm honestly beyond frustrated with this entire situation. We dropped off a fully working car, and it was returned to us not functioning and somehow we're the ones stuck dealing with it. First, we were told the battery was "too old," which wasn't true. I provided a receipt showing the battery is under 2 years old. Then the explanation suddenly changed to it being an alternator issue. We asked for a third-party inspection and was only given their own internal documentation. I also asked for proof that the battery was properly handled during repairs (disconnected or on a trickle charger), and that was never provided either. What's most frustrating is being made to feel like this is somehow our fault, when the car had zero issues before it was in their care. Now we're left with another repair bill we didn't have before. Even USAA hasn't helped resolve anything. This has been a really disappointing experience, and I would not trust them again. read more

I pulled into the driveway last night & cut the corner too sharp. Unfortunately, the entire right side of my 23 Highlander scraped the white picket fence, leaving white paint scrapes from front to back. I did not sleep all night. I was worried about how many thousands this mistake would set me back, I drove to Fix Auto La Habra and explained my dilemma to Emily who promptly walked out the door to find the estimator Chris Medrano. Chris and I walked over to the car. He look over the damaged right side, ran his hand over the scrapes and asked me if I had a minute or two. "There won't be a charge for this even if it works", he said. Chris walked into the shop, grabbed a towel and a bottle of solution and returned to the car. He spent 10 minutes wiping down the affected areas and removing all signs of white paint. He suggested a couple of products that would clean the plastic, and gave me a couple of brand suggestions while finishing the paint removal. All signs of white paint are gone! Chris salvaged my day and attitude. There are loads of body & paint "specialists" in the LA/Orange County area. None better than Fix Auto - La Habra. Next time you need paint & body work, go to the people who really care about you; Fix Auto - La Habra. Ask for Chris Medrano. You'll be happy you did. Thank you Chris! Tim Brundige read more

I got into an accident. The Insurance of the other driver (who admitted fault) recommended Fix Auto and since they were paying for the repair I agreed to take it there. If you have your own repair place take it there instead. At first they were fine with me. After the repair was complete (about a week and a half) We went over the repair,(they repaired the whole right side from end to end that had dents & scratches) I noticed the handle to the lift gate felt different (loose) I mentioned to the employee and he said to call the supervisor or lead man later because he wasn't there but it shouldn't be a problem. Everything else looked fine from the outside & I didn't open the doors and I only opened the lift gate to put my backpack there. I made an appointment to bring it back so they could take a look at my concern, I didn't notice the missing paint on the inside of both doors until after the inspection. The inspection took about 30 minutes, they told me they didn't work on that area of the repair but it took them 30 minutes to inspect? They told me since they didn't work on the tailgate they couldn't do anything for me. I told them all I know is that my lift gate handle was working fine and the panel wasn't loose before I brought it here. They did tell me the inspection revealed several pins broken to the panel and that's why it was loose. They said it wouldn't cost much to replace the pins and fix the handle. I couldn't find myself paying for something that wasn't loose before I took it to Fix Auto. Please take pictures of both the outside and inside. I don't want this happening to you... read more

I've used them twice, very nice and great work . The staff is kind and helpful . Prices were reasonable.

I have used Fix Auto several times and each time their work is exceptional. The staff is great. They keep you informed as the work proceeds. Cost of repair is reasonable. I strongly recommend Fix Auto for any body work you need done on your vehicle. Give them a try. I truly believe you will agree with me. read more

Recently my neighbors family member backed into my CR-V. I was recommended by an adjuster to come here for repairs and I am SO happy that I did. They did an amazing job on my vehicle, and they were excellent with updates and communication. They were able to offer me a ride to pick up my rental and a ride to come get my repaired vehicle after dropping my rental off. When I arrived I was pleasantly surprised to see my car in way cleaner condition than when I dropped it off which was a huge plus. It looked amazing inside and out. And it smelled amazing inside. I'd highly recommend getting your vehicle fixed here for any type of repair. read more

After a car accident, I found this place that my auto insurance recommended. They took excellent care of me and my car. They were attentive, true to thei world, and communicative of any changes, updates, or delays. Hopefully I won't have need to go here again, but if I do, I know I would be in good hands. read more

Fix Auto La Habra - Waiting room - Body Shops Near Me - La Habra, California

Dear Management, I am writing a review after giving this location second chance. I regret to inform you that the customer service at your location is compromised. I experienced excessive delays for a vehicle estimate or the execution of vehicle repairs, this has been an on-going issue pre-pandemic (covid-19) and the customer service representative Maria spoke to me in a derogatory tone. I'm determined my family, friends, and my myself will never come to this location. I recommend to everyone reading this review to go elsewhere if they wish to be valued as customers with prompt service. I am confident that you can use this feedback to improve customer service and the on-going matters due to lack of short-staffed, long-delays and make it more satisfactory for your clientele. Sincerely, Jorge Aguilar read more

A truck t-boned my car causing a big dent on right passenger door. They quickly set up a date to drop off car to replace a new door and even fixed my side mirror. Had gave me a estimate date it would be ready && it was finished earlier than expected. Even gave my car a detail looking brand new! All the staff was so friendly and made this such a smooth and easy process! I thank Fix Auto La Habra for their services and would highly recommend them. read more

This place does not even deserve one star. Worst customer service experience ever. Due to mix up between insurance claim assignment and this Fix Auto in La Habra. Was given a attitude like it was my fault. Contacted my insurance company and they confirmed it may have been an issue from Fix Auto side. Was told by Fred at the place that they would not do business with me because of me being upset that they could not do one simple thing. CUSTIMER SERVICE!!! NEVER go there. You are the customer and it seemed I was doing all the work to get the assignment. There loss somebody else's gain. Seem like they were lazy and did not want to work. read more

This was the 2nd time I had to bring my car into fix auto from back to back accidents and both times they were able to schedule me an appointment and made my car looks brand new again. Thank your Rafael and Emily for always calling and keeping me updated on my vehicle! And all the mechanics who got my car looking brand new again. They even detailed it each time and it made it look so nice!! read more

Fix Auto La Habra - Body Shops Near Me - La Habra, California

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Well 5 months later I'm back at Fix Auto in La Habra. First time in hmm maybe my fault, this time in we'll not my fault. But anyway I can't say enough about this place. I absolutely love Emily who works in the front office. She's absolutely so sweet, I just adore her sweet personality. Everyone is top notch in customer service. They keep you updated every step of the way. They make sure you are 100 percent satisfied with their work before you leave. I honestly would not go anywhere else for any repairs as long as Fix Auto in La Habra is going strong. Thanks guys & of course Thank You Emily for being you. read more

If I could give zero stars I would. Do not come to this place. They are super rude especially the salty old man that looked at my car. Gray hair and glasses. Started yelling at me accusing me of damaging my car on my own and saying the person who caused great damage to my car doesn't owe me anything. My bumper is literally hanging on by a thread dragging on the ground. He tried saying it was prior damage with a hammer. Lol! Also caused head injuries and back injuries in this car accident. Screw you fix auto! Horrible customer service! Russ if you were the one that talked to me today then screw you! The way you talk to people is disgusting, my four and six year old know how to talk to people nicer and know the meaning of respect. My six year old always says treat others how you want to be treated. Also another body shop looked at what you said was prior damage and said it was from the accident and that they are disgusted with your behavior towards me. Update: To Russ I appreciate that it wasn't you I spoke to but I just want to let you know I was very polite the whole time and your employee started yelling at me for no reason accusing me of prior damage and using a hammer on my own car when the damage he spoke about was from my accident and my bumper is dragging on the ground. He told me the guy that hit me owes me nothing. I felt majorly disrespected. Your employee could have handled this more professionally instead of being a bully which I'm sure he denied. read more

Someone hit/damaged my car in a parking lot. Their insurance sent me here to fix the damage. They did a great job on body work and painting! They were professional and super friendly. And, my car was ready to be picked up when they said it would be done! Great service!!! read more

My car was good as new. Side panel, right bumper, and one tire had to be replaced. Work was finished promptly within a few days.

Took my WRX here based on puente hills recommending to bring the car here. I initially met Russ (owner) he seemed friendly. I asked when I could bring my car and he said Monday to have it ready Friday. I brought the car Monday and I pointed out a couple areas that needed to be fixed. The lady said ok. They held the car for 1 week even thought I told them they could keep it longer as I didn't need it. They called me stating my car was ready to be picked up. When I showed up the things I had pointed out weren't fixed. My car wasn't ready, not only was it not ready. It had additional damage on the door they were working to repair. Russ the owner tried to say this was previous damage (rock chip). Two distinctive rock chips hit the inside of the door panel where you were originally working? Come on Russ, how dishonest can you be. When I said show me the paper with walkthrough showing this previous damage on the area you were working. He said oh are you going to go that route. I just paid this dishonest shop $1000, no questions asked and they damage my 2017 wrx, extremely disappointed by the lack of character and honesty to properly take care of the issue. I was considering bringing my other car here but not anymore. Needless to say. Stay away. They aren't honest nor take pride in their work read more

My daughter was rear ended, and my insurance referred me to this body shop. They are responsive, professional and keep you informed, they even had a rental waiting for me when I dropped off the car read more

I couldn't be happier with Fix. The repair job was excellent and the car was done when they said it would be (actually a bit earlier!). The staff is extremely friendly and a pleasure to deal with. Their entire operation seems smooth and efficient. HIGHLY RECOMMENDED! read more

My Corolla was badly rear-ended and I took it to Fix Auto for repairs. They did an excellent job fixing it, in fact it looks brand new! The paint matched perfectly, too. I was very impressed with the communication by the office staff as well. I highly recommend Fix Auto in La Habra. read more

I took my car here cause I had major damage to my front end due to hitting something on the freeway. Not only was my car completed in a timely manner, I was impressed on what a great job they did. The staff was friendly and always willing to help. I've never had to deal with a stressful situation like this before, thankfully Emily and Rafael made this process easy and stress free. When it was time to pick up my car I was afraid to see the bill, shockingly, it was very fair priced and I was extremely satisfied. My car has alot of sentimental value to me and was devastated when the damage occurred, but once Fix It Auto worked their magic, it looked brand new again!!! DEFINITELY RECOMMENDED TO ANYONE WHO NEEDS BODYWORK AT A FAIR PRICE!!! read more

Fix Auto La Habra - NO CAPTION NEEDED!!! - Body Shops Near Me - La Habra, California

I live over an hour away and the drive is absolutely worth it. They fixed my Subaru after a T bone collision and it's perfect. Renee, Emily and Raphael are amazing, kind and responsive people. It took only two weeks and I was given updates constantly. This is the only body shop I'll ever use! Seriously. Renee, you're the best. read more

I had scratched and dented quarter panel on my car repaired by Rafael and it was absolutely perfect. The color match and the finish was spot on. And the car was detailed afterwards! Great service, honest, affordable. Thank you! read more

I recently got into a car accident and took my Jetta here because it was recommended to me - And thank goodness I did! The staff is extremely helpful and very pleasant, and made me feel very taken care of. Russ made the whole process very easy! I definitely trusted that whatever I needed to do to fix my car was going to get done. When I picked up my car it seemed brand new! They definitely made an awful situation much easier to deal with. Will be back for all other car needs! read more

They did a great job fixing rear bumper and lift gate damage on my Rav4. It looks like the car was never in an accident. The staff was very friendly and finished my repairs faster than expected. read more

I recently was in a car accident, a family friend referred us to this place, the accident was beyond stressful and worrying about repairs was an additional worry. We ended taking my Escalade here, we had concerns of the paint would match and if it would look the same, newer truck. Rafael Sanchez the General Manager exceeded every expectation, he was courteous, patient and we periodically would call him and would answer all of our questions, concerns and provide updates. I will consider this my GO TO FOR A REPAIR needs and they most definitely will gain business from family and friends, Thank you Rafael for being phenomenal and going above and beyond for clients, people like you make the business successful! read more

Great experience. They arranged for a tow truck to come pick up my car. They kept me informed about the progress. They had my car completed 2 days sooner than expected. Rafael was great. Awesome experience. read more

Fix Auto La Habra - Car before - Body Shops Near Me - La Habra, California

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A car rear ended my jeep and damaged my trunk door. It was dented, unable to close properly, and bent the stand for my spare tire. Fix Auto quickly got my car in their shop and repaired all the damage for a great price! The staff were so helpful and made this process super easy. Would definitely recommend this shop! read more

Horrible experience. I had to wait over a month to get an estimate only for them to tell me they wouldn't fix my car with no real explanation. Did not apologize, did not offer suggestions where to take it, I told them I was scared to drive my vehicle home and they could not care less. DO NOT RECOMMEND!!!! read more

Absolutely terrible customer service and very unprofessional. Stay away from here. Trust me they'll be taking your car in so quickly and give you a ridiculously high estimate, then let your car sit in their shop without working on it. Got my car in for a window replacement and it took them over 2 weeks to get it done, not to mention the rude attitude from the staff in front and back when I came to check on my car and saw that it's been sitting there untouched. Phone update on the process with false information and they keep on delaying the pick up date. Imagine if you need an engine repair how long it would take them to fix your car. Very unfortunate to choose this place among other repair shops in my area! Give me a headache dealing with this place, not sure why the 5 star review. Not everyone can afford to let their car sit in a shop for long. Russ you'd better read this, imma sue this place if your staff going to do something bad to my car. read more

Excellent customer service and superior work. Russ and his staff are are great!

First class service! They keep you in the loop of all they are doing to fix your car!! Highly recommend!

My response back to RUSS comment: Good morning Russ, that is not true you guys cleared coated the bumper after painting and words directly from your employee Jeremy " Its hard to buff small areas / corners" & if that was the case that it was previous work done you guys wouldn't have took the car back in for a second time & try to re correct the mistakes. My vehicle was never in that condition when dropped off. This is a follow up Review My previous review was solely based on customer service, after having something minor fixed on my front bumper I noticed some minor defects that I brought to Russ & Jeremy attention they insisted for me to bring the vehicle back to have the issues fixed which took another 3 days. The reason for the 2 stars is the over quality of the work which you can see in the pictures below where the bumper meets the headlight you can see a blue speck which is debries stuck under the clear coat along with other damage that wasn't present from taking the bumper on & off. In the second picture you can see how bumpy & rough the paint is zoom & you will see what I'm talking about. The original issues which I took it back in for didn't get fix. I knew I should of went to Seidners & took the extra drive to La Puente which I'm sure I will end up doing now. read more

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My 4 series all black Bmw was in a frontal collision. I worked with sharper image for the repairs on my vehicle and I would sum up the experience as excellent. 1.) excellent quality work with high quality supplies. My car looks new. 2.) professional staff, I worked with Jeremy who was always available to answer my questions 3.) accommodating to my few special requests 4.) experienced painters and techs which definitely matters. Thank you sharper image, hopefully I won't be back but if I need you I will call read more

Had a little snag in my rear bumper. Was refered by my cars dealer and I couldn't be more happier. Nice people and didn't try and rip me off!. I highly recommend this business they have a future customer for life. read more

I brought my car after accident and they treated my car properly and made good work on it. Customer service is good. Called me several times to talk about fixing and Texted to let me know when it was done. read more

Sharper Image Collision did a phenomenal job fixing my bumper! I was very satisfied with the results and happy I chose them for the job! I highly recommend this Center for all car related repairs! Great customer service, prompt repair, phenomenal results! Thank You Sharper Image Collision! See you the next time I need an auto repair! read more

We were referred to Fix Auto La Habra by our Subaru dealership after our car was rear-ended resulting in the bumper needing replacement. Fix Auto La Habra did an amazing job! We are extremely pleased with the excellent workmanship, quick turnaround, communication and professionalism of the entire operation. They really took care of us and made it a pleasant and stress-free experience. We highly recommend Fix Auto La Habra. A+++ read more

No words can explain what Renee has done for me. I took My Car in to get fixed after an accident that happened late September, I had to go on a business trip but even on my business trip I would receive constant email updates. The insurance that was paying for the repairs took forever sending checks with too many names to the point where the bank did not want to cash ( Fred Loya)and yet Renee. Place to did not charge me anything to leave my car there for almost 2 1/2 months while the insurance figured out how to send out a proper check she is an amazing person that is willing to go above and beyond for someone she didn't even know. She has gained a customer for life. I highly recommend this place Ps. Don't work with Fred Loya Ins. They are the worst Thank you Renee !! Also should out to Emily and Rafael read more

I was in and accident the other person was at fault, State Farm referred me to get my Tahoe fixed here. The staff was really professional and fixed my car within 5 days. It came back looking great and they also detailed my car. I will be coming back in the near future for some repairs on other vehicles. read more

My visit to Fix Auto in La Habra was such a pleasant experience!!! Easy as dropping clothes off at the cleaners! Owner Russ H. is the nicest person and took a few minutes to sit and talk with me when I arrived. The girls run the front office, very effectively and efficiently. Sorry, I didn't get their names but when I arrived, the one gal had all my paperwork ready, offered me water, went outside to check the damage and called the car rental to pick me up all within 12 minutes! (After claim is filed, they also call you, no pressure, to come in and see them. And during the entire process you receive text updates on how everything is going. Rafael, GM, also called me to personally give me the estimate.) Upon pick up, the other nice gal had me sign paperwork and got me out of there in 8 minutes. The car was washed better than any detail shop has ever done and I so appreciated it! It's nothing you hope for but I will return to Fix Auto La Habra if I ever have to. They left some yellow markings on my tire but who cares when your car is washed so tremendously! read more

Fix Auto La Habra - Body Shops Near Me - La Habra, California

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