Kunto from Safelite was outstanding. This is the second time he's helped me, and once again he delivered flawless work--fast, efficient, and done in about 20 minutes. Beyond his skill, he's genuinely personable and kind, which makes the whole experience even better. A true professional. Highly recommended! read more

Visited their website to get a windshield replacement quote for my 1990 Honda. Got a quote, scheduled a mobile appointment for 3 days later (March 12) and even paid in advance. Got an email asking me to confirm. I did. Got a text later asking me to confirm. I did. The night before my appointment, I got a call from them. The lady told me, "We cannot find the glass, and also none of my techs know how to work on this older vehicle. So we're not going to be able to do the replacement." I didn't know how to respond. The premise was so ludicrous, it totally felt like a prank call. It would be funny if it wasn't so frustrating. If anything, wouldn't a windshield replacement be WAY easier on a 1990 car than with a modern car? Lots of modern cars have special features that need the new windshield to be calibrated and so forth. Mine is just glass and sealant. No calibration needed. No integrated cameras or rain sensors or lane-departure warning sensors involved. Just glass and adhesive and basic tools. Totally simple and straightforward. But whatever. I went elsewhere and got it done properly. When I arrived at the other shop (who magically had my glass in stock), I told them of my experience with Safelite. "Sounds like they just didn't want to be bothered," they told me. And yeah, that's exactly how I felt. Or, if I am to take them at their word, I guess that no one should even think of coming here if they have an older car, because Safelite in Fullerton claims that they just don't know how to replace a windshield on a car from 1990. So save yourself the hassle and search Yelp for a better shop... read more

I went with Safelite Repair, which is more expensive than most, to replace a shattered rear window on my 2012 E350 Mercedes-Benz, and what should have been a straightforward repair turned into a hazardous incident. I left my car at the repair shop in Fullerton for 4 hours, and when the technician(s) finished, I asked the staff if they had vacuumed my vehicle. They said they had, so I drove off without inspecting it, since I trust their word. I left my car in the garage for 48 hours, as requested, to avoid moisture or water getting into the back window. Two days later, I was preparing to pick up my granddaughter from school and decided to inspect the back seat to make sure it was safe. I was shocked to find chunks of glass in the back seat, on the floor, in the booster seat, and on the armrest. This wasn't just "two or three little pieces." It was 20+ pieces of glass, which were dangerous. Sharp glass in a child's booster seat? In the creases of the upholstery where little fingers dig? On the armrest she leans on? Totally Unacceptable. I spend an hour vacuuming and wiping down every surface with tape to remove shards of glass left behind (view video) by Safelite. After vacuuming my car, I called their customer service department on 10/23/2025 and spoke with a representative who transferred me to a Customer Service agent. I explained what happened and shared my concerns. The Customer Service Representative promised that a manager or regional manager would be calling me back within 24 hours. I did not receive a callback within 24 hours as promised, so I called two days later on 10/25. The same thing reoccurred. I spoke to a representative who transferred me to a Customer Service agent who said they would elevate my call and have a manager call me the next day, since it was close to 5 PM PST. I am still waiting for a Safelite manager to call back, having made the call on October 23. (14 days) as of today, November 7, 2925. Safelite Repair turned a rear window repair into a risk of child endangerment. I'm alerting my insurance company, AAA of Southern CA. I'm warning everyone: if you use them, please check their work before you leave--or better yet, go to a glass repair company that actually cares. Update on my post review: I finally got a call back from the Shop Manager who apologized after I explained what happened. He asked "what can we do to make it right?" I replied "refund my money" which is the least Safelight can do." He replied let me get back to you in a couple of days, after I speak with my boss. Do you think I got a call back? NOT A CHANCE! Please do NOT do business with Safelight AutoGlass. read more

We booked an appointment with them and they just never showed. My wife had to work, so I made sure I had time in my schedule to accommodate the appointment. No text or phone call or outreach in any way. Just didn't show while I sat around waiting for them all afternoon. Which as it turns out, was probably a good thing after all. We were directed to this company by Auto Club for windshield repair in my wife's car. When they didn't show I came here and discovered these truly dismal ratings. So we are actually glad they didn't show! An AAA approved body shop we've used can as it turns out do the same repair, so we took the car there. [Edits: Correcting Auto-Correct errors] read more

NIGHTMARE!! I rarely leave bad reviews but I felt compelled to share our experience to hopefully save others the trouble. We brought my wife's Mercedes Benz C300 for a simple windshield replacement, and unfortunately it turned out to be a frustrating mess! Here's our nightmare of a story, our first visit and after being here for more than four hours. The Technician informed us that the windshield that was ordered had scratches so we had to come back again. Our second appointment where we were supposedly promised high priority but after six hours we told the windshield couldn't be calibrated. Apparently they didn't have the technology so we had to come back again for a third time. Now our third appointment, the windshield was replaced but we are now being told that we have to take the car to a Mercedes Benz service center for the calibration. Why weren't we told this on day one? We then take the car to a Mercedes Benz service center and we're told that the car's camera was damaged. This is a new car and the only person that worked on the windshield was Safelite. We went back to Safelite to express our concerns, we were met with excuses instead of solutions. Not only was the job poorly done but our car was damaged by them with no accountability. Coming here was a huge mistake and waste of our valuable time. The customer service was dismissive and unprofessional. We will have this escalated to a district manager, Better Business Bureau, and considering opening a small claims case. Save yourself the hassle and go to a shop that takes pride and values customer satisfaction. I definitely won't be back and have already warned others!! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Fullerton, California

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Wow this place has really went down hill to the bottom. I came here before and they were almost as bad that visit. Just read the last couple months of reviews. Lots of 1 star reviews. I dropped my car off at 9am and it should have been completed by 4 pm. Well at 7:15pm still not complete. I really wish I had read the recent reviews. And yes, that would have made a difference. Now I am sitting here waiting for my car on Friday night and we are missing our dinner reservations, as we were told they would have the car done by 6:30. I would suggest you try a different location or even a different establishment. Safelite has hit bottom and the service is unacceptable to say the least read more

Safelite AutoGlass - Outside - Windshield Installation & Repair Near Me - Fullerton, California

They sent someone who did not do satisfactory work, not sealing the window properly nor leaving the windshield wipers in their correct place. When I asked to speak with his manager at his Fullerton location, he said to look up the number on the website. When I called their centralized number and asked them not to send me this same person again- they sent the same person again. When I rescheduled for a third time at another location, I was cancelled once more and am now searching for a location that can take my appointment. read more

Came out twice wrong glass Tried calling manager direct 5 times no answer Called corporate 3 times kept apologizing Over a month got a call from corporate saying sorry but the glass had to come from GMC and wouldn't be $560 as quoted new price $1,800 not kidding how do you stay in business is a mystery to me read more

You've been warned. Try somewhere else and save yourself the headache. I took my new vehicle for a simple windshield replacement, and unfortunately, it turned into a very frustrating mess. 1st Saturday appt, I was immediately informed that the windshield would be replaced with a generic one but the rain sensors would work and everything. I have a Mercedes, didn't care...I was not concerned and told them "no problem". They said they would need the whole day and to return at end of day to pick it up. We returned and had to wait still. The Technician said the windshield that that they had intended for me to have, had a scratch that would eventually crack and open....so he asked if we could return the following week and I would have top priority. I was appreciative and had no problem. 2nd Sat appt, Returned and since I was high priority, just thought I'd wait it out. I was told at 8 am that it would take 2 to 3 hours, only to be informed at 12:40 pm - 4 1/2 hours later that they were not able to calibrate the vehicle and I would need to return for a 3rd time. 3rd Saturday returning - I am told by Stella that she felt bad for me because I had been patient and waiting the past two visits, she was able to acquire a dealer quality windshield for me. The next step was for them to install the windshield and calibrate it. Windshield was installed but was told that they were not able to calibrate it and I would need to go to a Mercedes Benz dealership. So...a gruieling 4th week comes , on Friday, I take my vehicle to a service center and informed by the dealship inspector that my vehicle had suffered a camera internal failure caused by the Safelite technician who installed my windshield which was the reason why they were not able to calibrate it. Makes perfect sense now. I tried to make contact with Safelite to no avail. Called several times and left messages with the district manager on Friday 6/20/25. It is 6/25/25 and nothing from anyone at Safelite. I spoke to the technician, he said his name was Fernando. He was reluctant to give me his name. He was sadly dismissive and unprofessional. I tried to reason with him that I appreciated their efforts but they simply did not install the windshield correctly and in doing so, damaged my vehicle camera. The vehicle's software and parts are sophisticated to a level that maybe Safelite was ill prepared and trained for. I was hoping for some information or options...some solutions, something! Nope, instead I was greeted with denial from a man who was caught up in his ego and had an unwillingness to give me guidance of any kind. I tried very hard to speak to him with respect but expressed my frustration. Nothing helped. I felt completely hopeless and defeated. Safelite needs to do better with their Fullerton location on training their staff with newer vehicles, the work space to provide better support to the workers on site. Also, might as well improve on your beverage center. Coffee machine with no fresh water in it to get coffee...and please stop the Star Wars movie on repeat. Saw it so many times, I could puke galaxy stars. read more

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I was nervous cause of the negative reviews, but I just had a great experience here. Made the appointment on the app, easy. Showed up and they started pretty shortly after my appointment time. Staff was super chill and friendly. My tech Rodolfo had some issues with my car's software not letting him in, but eventually he got it to work after a couple tricks. His communication was excellent and I watched him treat my car very carefully. I was worried about getting scuffs/scratches where the pry tools had to go. I have a lot of piano back interior that scratches easily and I'm picky, but everything was done with care. Extremely happy with their work. With the front windshield replacement and recalibration, even with the issues I was in and out in just over 3 hours. Not awful. I would come back here! read more

Horrible customer service, takes them 6 trips to realize they finally for the right glass, or they don't have the correct scanner for the vehicle yet they know darn well what vehicle they're working on before they get there. I absolutely hate that my insurance company forces you to use this company because I'm pretty sure a group of preschoolers would be more efficient read more

The shop os clean and the people seem nice this the 2 stars. Everything after that is just garbage their communication skills the pricing their supposed payment plan and any customer service after the fact is just garbage take heed to the ratings. They are completely earned. Update: the site did call back offered a dispensation, and was apologetic. The window instal it self was done very well fits perfect so that is half the battle read more

I went to Safelite because I got a quote for $850, which was cheaper than other businesses in the area. I dropped my car off and everything seemed to be going great. When I picked the car up, they told me that they had installed the wrong windshield and I would have to come back another time to have the right one installed. I rescheduled for two weeks later. When I arrived, they said the price had changed to almost $1600. At this point, I had no choice but to pay the money and get the windshield replaced. Had I known that this would be the price, I would have gone to another business. I had been quoted cheaper prices at several places. Save your money and DO NOT use Safelite!! read more

Safelite repair, Safelite replace... Sadly, this is the second time I needed a new windshield as so much crap gets kicked up from other cars when driving on the freeways of So Cal. But, this was my first time using Safelite as they are the preferred vendor for my insurance company. Everything was pretty much done online to get an appointment which I preferred. My windshield did not arrive before my original appointment time (about a week from making the appointment) so I had to wait an extra week but I got an OEM branded replacement and it's a supply chain issue so you can't blame Safelite. Safelite notified me via email the night before my appointment that they didn't have the windshield yet and automatically rebooked me for the same day and time a week later (when the received the part) which worked for me so again, kudos that the process was automated. My technician was Roman and he did a good job and kept me in the loop on what he was working on since I was waiting on site for the repair. I ask a lot of questions and Roman answered them for me. Especially questions about the recalibration of my 'Eye Sight' system. BTW, you will need to have 3/4 tank of gas or 65%+ charge on EVs as they need to test drive and get the diagnostic system to pass the recalibration and they never know how long that may take. Heard horror stories with Teslas taking 3 hours as the system would keep resetting mid-test. But, under 30 minutes is more standard for all cars. One tip if you are also going to wait for your car... bring coffee/food with you as I thought there would be a coffee shop or diner that I could walk to but they are in a very industrial area. I guess I could have Uber'd but... read more

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My insurance company set up my appointment for me thru Safelite to get my recently cracked windshield fixed. I was able to get the appointment set up within a few days and the time was convenient with my work schedule. Check in was quick and easy and the service to get it done was only an hour. This isn't the first time that I have has this done and this was by far the best experience to date. Hopefully I won't need this done again anytime soon but if I do this will be where I come. Robert was great and explained everything afterwards and Fernando and Rudy gave great customer service when you walk in. A bonus is that they work directly with my insurance company so what would have been an expensive fix was a small deductible and no paperwork or hassle on my end. read more

I should have checked reviews prior to committing to a chip repair on my car. After reading through the reviews, I realized that many others have encountered the same problem as I did. I understand that repairing glass is very difficult, but the word "warranty" being used by the technician and on the Safelite website is extremely misleading. Did you know they don't actually "warranty" their work? What they mean is that they will "credit" you for the repair towards a new replacement. Yes, you heard me right, it's not a repair but a "credit." At the time of my appointment, the technician "guaranteed" me with "99%" certainty that the crack would not spread further and that it was essentially "fixed." However, two days after the repair, the crack started to grow again, so there goes that "guarantee" out the door. My issue is with the misleading language. Don't say "warranty," "don't worry, it is as good as new," or "it's basically impossible to get a rock to hit the same spot twice." This is obviously their way of getting you to buy their services. Had the technician been honest and upfront, saying, "Hey, this is not quite repairable, and I would advise you to replace it," I most likely would have gone a different route than using Safelite. But of course, they already knew that, so they "warranty" the repair work for you and essentially "steal" your money. My advice: Stay away from this place, and I hope you read this review before committing to the work, unlike myself. read more

Frustrating and Unreliable Experience I rarely leave negative reviews, but my experience with Safelite Auto Glass has been incredibly frustrating. As of today, after over a week of back and forth, I still don't have my glass fixed. It all started when I scheduled a mobile appointment for Monday. I received multiple confirmation texts and emails over the weekend and again Monday morning. I waited at home all morning -- and no one showed up. When I finally called Safelite, they told me they didn't receive the part and rescheduled me for Friday. However, I never received any notice of this change -- no text, no email. They claimed they tried to call me, but I received nothing. Since I couldn't make it on Friday, they moved the appointment to Thursday, saying the part would be delivered by Wednesday. But then on Thursday, they told me the mobile technician was sick and couldn't make it. They offered to move the appointment again, or I could drive to their repair center -- which I did. The worst part? When I arrived at the repair shop, they told me the part still wasn't there. This was after I had specifically asked during the confirmation call whether the part was available and was told yes. At this point, I don't know what to believe. The lack of communication, accountability, and coordination between their departments is unacceptable. I've wasted time, rearranged my schedule multiple times, and still have no resolution. Based on my experience, I would strongly advise against using this company. You simply cannot trust their scheduling or their word. read more

Disappointed at this safelite location due to bad customer service, unclear instructions. The receptionist is very rude, it seems like they just find excuses not to service your car. No decency for a courtesy call. I have been here twice and shame on me to come back. They seem to not value your time. Warning please do not waste your time and go to another location read more

I should've paid attention to all the other bad reviews saying the same thing. Sure enough, the morning of my appointment, the technician calls me claiming my windshield "arrived damaged" so they couldn't do the install. Now I'm forced to reschedule -- but with the 4th of July coming up, that means waiting days. I work graveyards with strict days off, so this was the only day that worked for me. I don't buy for a second that the glass was really damaged. It's pretty clear from all these reviews that this is just what they do when they don't feel like doing the job. How does this same issue keep happening at this one location? How are they even still in business? I just found a small local shop willing to do the install same day and for half the price. Never again will I do business with Safelite. I wouldn't recommend them to anyone. read more

I'm giving 2 stars, mainly because the staff I spoke with were professional that was the only reason I did not give one star. the service offerings doesn't live up to what's advertised. After coming out of work to see my back window shattered and needing replacement, I expected same-day service, as promised in the commercials. Unfortunately, that wasn't the case. The earliest available appointment was three days out, and when I called, they managed to "squeeze" me in for the following day. When i asked "Is it safe for me to dive this home" The response i got was not worth repeating since it was no help. Definitely not what I expected. read more

I actually had a very good experience here. I went through my insurance to fix a tiny crack, and thankfully, I was able to get a same-day appointment here. Although it seemed a bit crowded, they still took me in fairly quickly and were able to fix it straight away. read more

My girlfriend got a chip in her windshield and the next day we went in and dealt with Fernando the Manager. He walked us through the steps with insurance and took care of us on the same day. 30 min later it looked like there was never ever a chip but only a little scratch. Best part was there was no charge, insurance covered it all with no deductible. Next time you're in see Fernando he will take care of you. read more

I would give 0 stars if that were an option. They damaged the hood of my car and are refusing to follow up and fix my car.

All ready had to get fixed. Could have had a bad accident. Warranty doesn't do any good if accident happen. Had to take in. I have receipts if you want to see read more

1. Safelite made a mistake on scheduled appt 2. Next appt brought the wrong windshield. Had to reschedule. 3. Next appointment brought a windshield that had a chip in it. Damaged but still brought it. Wanted to know if I still want it installed anyway. 4. Needed to reschedule. Got no call to reschedule. Do not waste your time. Very poor customer service. read more

I'm disappointed for so many reasons. I took my car here and less than a year ago they replaced the windshield and it broke again. I got the repair done again today and I'm optimistic it won't break but when I asked a question about the glass warranty my question was ignored. Honestly worst customer service ever from a place that has no reason but to be nice since it's literally a handover from Insurance. read more

I had a great experience! Edward was my technician and he was communicative, efficient, friendly and explained everything. With a camera in the windshield the replacement is more complicated. He took the time to make sure I understood the whole process. The communication about my appointment and confirmations were extremely helpful. I would highly recommend this business! And it was all completed at my home so I could get work done! read more

This was the first option insurance suggested. Continued to have them book through safelite as they were the first available option as a walk in. They communicated through email and text confirmation. They also called the day prior to remind me to drop off the vehicle before 9:30am, not a specific time slot. After dropping off the car, I came across these negative reviews. Started to feel anxious but had no issues and this was one of the easiest repairs I've experience. Good quality of installation and advanced camera calibration. I may have been fortunate but there was no haggling on pricing either, simply paid my insurance deductible and was on my way. read more

Had my appointment cancelled on me 3 times without explanation or call back. Tried calling multiple times with virtual bot but never got through. Take your business elsewhere. Best to avoid it like a plague. read more

Leo and Rudy were my techs and they both went above and beyond to provide stellar service. They were quick, efficient, courteous, and did they did an amazing job on my 2022 Audi SQ5. I highly recommend this location. They provided awesome customer service from the receptionist to the techs and it was a great overall experience getting my windshield replaced at this location. read more

Horrible experience I went in for a pinhole chip on my windshield and they cracked my windshield! I felt as if they did it on purpose because they were trying to sell me a new windshield. So disgusted with this location!!! read more

Attn: RONNIE SIMPSON (District Manager) We had a windshield replacement service scheduled today between 12pm and 4pm. We stayed home the entire day waiting for the technician (I think it was Marco). He called around 9:30 am to say that due to possibility of rain he may not be able to make it. It did not rain here after 10am. No rain, we still waited..just after 3 pm we called the cell phone number he provided and there was no answer. We called back at 3:39 pm and Marco answered sounding like he really didn't want to show up but said he would be here after the job he was already on...mind you the service time window was just about over. Well surprise surprise, Marco did not show up. My husband called the Safelite number and was told by the "manager" that Marco went to our house and no one was home, LOL. Well obviously this was a lie and did not go over well with my husband who dropped an F bomb upsetting the "manager" who definitely sounded like he could handle 1 F bomb. "Manager" did not help the situation, then apologized saying "nevermind that was another person who wasn't home." This was after I got on the phone. I think manager was trying to save Marco. Manager gave me Ronnie Simpson's name as the district manager. Ronnie you gotta get on these guys or get some new guys because this was ridiculous. $1000 bucks pre paid for a new windshield and this is the kind of service you guys provide? There is clearly a problem as shown in multiple terrible reviews for this Safelite location. Honestly if Marco would have just said "Hey I'm not going to show up today" when he first called at 9:30am that would have been a hell of a lot more acceptable than sitting around waiting all day. read more

Hands down one of the worst customer service experiences i have ever had. I was recommended to work with this location because of insurance. Set everything up online and the night before my appointment they called to let me know they did not have my windshield in stock. They told me they didn't have any appointments for a at home repair and that I am more then welcome to just come in. I let them know the whole reason I booked the appointment at home is because of my work schedule. The girl on the phone was extremely rude and told me to call back on Monday because it's Friday at 5pm and there's nothing she can do. I was never able to reschedule for them to come my residence so had to take time off from work to drop off the car. My wife walked in and the girl at the front desk didn't even look up and just said "$500". Told us the car would be done in 1.5-2 hrs and didn't get a call for 4hrs. Came to pick up the car and once again the girl at the front desk asked my wife for $500 when she already paid. There was a broken BMW part on the middle console and when we asked what it was she said it's nothing and seemed to not wanna talk to us cus it was close to closing time. They took longer then they said and seemed to upset that we were the last ones to pick up the car. I'm pretty sure the girl in the front is the same girl who called to cancel my appointment. I would recommend staying away from this location at all cost. read more

Safelite AutoGlass - Broken OEM part left inside car. Asked what it was, took it said it was nothing and rushed us out the door - Windshield Installation & Repair Near Me - Fullerton, California

Unprofessional, unreliable.. ! My husband scheduled appointments to replace his windshield time frame from 7am-11am. He was waiting whole morning and until 11am, no phone call, no text message to inform about late or no show at all. So he called and spoke to customer service, she said the technician not supposed to use the phone while working on the job so he cant call or text to give update when he will show up. (unbelievable unprofessional ) she said she will call him to let him know and he will contact my husband for update. After 1 hour and half, he called us, my husband asked if he can come at all or what is the lastest time he can come, he said he is working on a job and he has 3 more job to go before my husband appointments. He said he will call to let my husband know if he can come or not by the end of the day(super unprofessional and unreliable). I dont understand what is the point to make appointment and safelite cant even keep it and fulfill it. Anyway, by 4:30 pm, no phone call and text update again. So my husband called customer service and all she said is apologize and nothing can offer. My husband cancelled the service. Such an unprofessional and unreliable company.. will never ever recommend to anyone . Please dont use their services, you will disappoint! read more

Best experience! I was nervous at first, but everyone I spoke with was so kind, helpful, and professional. They replaced my windshield quickly and did an excellent job. I couldn't be more thankful for their timely service and outstanding work! read more

Noticed front window had a crack on Monday. Scheduled appointment to replace my window on Friday 7:30am. I checked in a few minutes early and they finished before 8:30am. I'm glad I waited at site since it finished so quickly! read more

Love to give minus 10 stars. Just found out that they completely messed up my rear view assembly which they claimed was never touched. They are bunch of liars, lazy and incompetent workers at the Fullerton branch. STAY AWAY. read more

Kuntho is an excellent tech. Arrived on time and performed the repair flawlessly. I can't even see it anymore. Fixed my beloved car and now I'm at ease. If you read this, thanks again! read more

So far so good with the windshield replacement and camera calibration. But my windshield fluid is not working. Did you disconnect during replacement. I left a voice mail. Still waiting for a response. Now going to your social media. read more

Scheduled windshield repair appointment for today from 12p-4p. Received confirmation email this morning around 7am that a technician had been assigned to my order. 4pm came and went with no tech showing up and not even a phone call from Safelite. I called customer service and was told that a "software issue" resulted in my work order not being assigned to the tech's route and he was already out of the area. Frustrating and a total waste of time. read more