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    Safelite AutoGlass

    2.4 (103 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Windshield Installation & Repair Photos

    From this Business

    Recommended Reviews - Safelite AutoGlass

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    Reviews With Photos

    Luis C.

    NIGHTMARE!! I rarely leave bad reviews but I felt compelled to share our experience to hopefully save others the trouble. We brought my wife's Mercedes Benz C300 for a simple windshield replacement, and unfortunately it turned out to be a frustrating mess! Here's our nightmare of a story, our first visit and after being here for more than four hours. The Technician informed us that the windshield that was ordered had scratches so we had to come back again. Our second appointment where we were supposedly promised high priority but after six hours we told the windshield couldn't be calibrated. Apparently they didn't have the technology so we had to come back again for a third time. Now our third appointment, the windshield was replaced but we are now being told that we have to take the car to a Mercedes Benz service center for the calibration. Why weren't we told this on day one? We then take the car to a Mercedes Benz service center and we're told that the car's camera was damaged. This is a new car and the only person that worked on the windshield was Safelite. We went back to Safelite to express our concerns, we were met with excuses instead of solutions. Not only was the job poorly done but our car was damaged by them with no accountability. Coming here was a huge mistake and waste of our valuable time. The customer service was dismissive and unprofessional. We will have this escalated to a district manager, Better Business Bureau, and considering opening a small claims case. Save yourself the hassle and go to a shop that takes pride and values customer satisfaction. I definitely won't be back and have already warned others!!

    Outside
    Dan W.

    Wow this place has really went down hill to the bottom. I came here before and they were almost as bad that visit. Just read the last couple months of reviews. Lots of 1 star reviews. I dropped my car off at 9am and it should have been completed by 4 pm. Well at 7:15pm still not complete. I really wish I had read the recent reviews. And yes, that would have made a difference. Now I am sitting here waiting for my car on Friday night and we are missing our dinner reservations, as we were told they would have the car done by 6:30. I would suggest you try a different location or even a different establishment. Safelite has hit bottom and the service is unacceptable to say the least

    Vicki C.

    You've been warned. Try somewhere else and save yourself the headache. I took my new vehicle for a simple windshield replacement, and unfortunately, it turned into a very frustrating mess. 1st Saturday appt, I was immediately informed that the windshield would be replaced with a generic one but the rain sensors would work and everything. I have a Mercedes, didn't care...I was not concerned and told them "no problem". They said they would need the whole day and to return at end of day to pick it up. We returned and had to wait still. The Technician said the windshield that that they had intended for me to have, had a scratch that would eventually crack and open....so he asked if we could return the following week and I would have top priority. I was appreciative and had no problem. 2nd Sat appt, Returned and since I was high priority, just thought I'd wait it out. I was told at 8 am that it would take 2 to 3 hours, only to be informed at 12:40 pm - 4 1/2 hours later that they were not able to calibrate the vehicle and I would need to return for a 3rd time. 3rd Saturday returning - I am told by Stella that she felt bad for me because I had been patient and waiting the past two visits, she was able to acquire a dealer quality windshield for me. The next step was for them to install the windshield and calibrate it. Windshield was installed but was told that they were not able to calibrate it and I would need to go to a Mercedes Benz dealership. So...a gruieling 4th week comes , on Friday, I take my vehicle to a service center and informed by the dealship inspector that my vehicle had suffered a camera internal failure caused by the Safelite technician who installed my windshield which was the reason why they were not able to calibrate it. Makes perfect sense now. I tried to make contact with Safelite to no avail. Called several times and left messages with the district manager on Friday 6/20/25. It is 6/25/25 and nothing from anyone at Safelite. I spoke to the technician, he said his name was Fernando. He was reluctant to give me his name. He was sadly dismissive and unprofessional. I tried to reason with him that I appreciated their efforts but they simply did not install the windshield correctly and in doing so, damaged my vehicle camera. The vehicle's software and parts are sophisticated to a level that maybe Safelite was ill prepared and trained for. I was hoping for some information or options...some solutions, something! Nope, instead I was greeted with denial from a man who was caught up in his ego and had an unwillingness to give me guidance of any kind. I tried very hard to speak to him with respect but expressed my frustration. Nothing helped. I felt completely hopeless and defeated. Safelite needs to do better with their Fullerton location on training their staff with newer vehicles, the work space to provide better support to the workers on site. Also, might as well improve on your beverage center. Coffee machine with no fresh water in it to get coffee...and please stop the Star Wars movie on repeat. Saw it so many times, I could puke galaxy stars.

    Outside

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    Photo of Doc H.
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    23 days ago

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    Your kind words keep us inspired!

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    2 months ago

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    Sorry we couldn't meet your needs on this one, Danny.

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    2 months ago

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    13 days ago

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    11 months ago

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    Sorry for letting you down, Luis. We'll reach out for more info.

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    7 months ago

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    Sorry for the delay in your service, Dan. We appreciate your patience.

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    1 month ago

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    2 months ago

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    11 months ago

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    2 months ago

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    We're thrilled to hear that your experience was top-notch!

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    2 months ago

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    Sorry for the delay in service, Cole.

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    2 months ago

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    24 days ago

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    2 years ago

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    9 months ago

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    1 year ago

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    10 months ago

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    3 months ago

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    11 months ago

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    Sorry we didn't meet your needs, Daniel.

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    2 years ago

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    1 year ago

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    We're all about convenience over here!

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    5 months ago

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    Pleasure to be of service!

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    5 months ago

    I would give 0 stars if that were an option. They damaged the hood of my car and are refusing to follow up and fix my car.

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    7 months ago

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    9 months ago

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    Sorry for not delivering the experience you deserve.

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    1 year ago

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    9 months ago

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    We're happy to hear our team delivered great service for you, Carrie!

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    10 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    6 months ago

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    Sorry for the scheduling issue, Amber. We'll do better.

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    1 year ago

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    6 months ago

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    9 months ago

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    Your support means the world to us, Sammy!

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    7 months ago

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    We'll always have your back! Thanks for choosing Safelite, Liz!

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    5 months ago

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    7 months ago

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    11 months ago

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    6 months ago

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    Sorry for letting you down, Tom.

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    Page 1 of 3

    Ask the Community - Safelite AutoGlass

    Front replacement of car window of a Toyota mirai 2022?

    Thanks for thinking of us, Lisa. We're sorry for the inconvenience, but we're unable to provide this service.

    Hello how much would it be for a 2024 Honda hrv windshield replacement?

    Hi Cindy. Please visit www.safelite.com to get a free online quote. You can also chat with an agent at www.safelite.com/contact-us.

    Hello, what is the cost for a new windshield 2014 Volkswagen Tiguan?

    Hi Blake. You can get a quote and schedule online at safl.it/3QZWl2O

    Don’t See Your Question? Ask Away!

    Review Highlights - Safelite AutoGlass

    DANEI calls me with his eta- comes, installs and finishes.

    Mentioned in 2 reviews

    Read more highlights

    Bye Bye Crack - These are the before & after pics. Night time pic is the after repaired job done the same day when the call was made.

    Bye Bye Crack

    (16 reviews)

    David is your one-stop solution for windshield repair. He responded quickly to my inquiry and was…read morevery friendly when scheduling an in-home appointment. My father-in-law had a crack in his window that required a full windshield replacement, and David came to the rescue. Despite having a busy schedule, he was very accommodating and came to our home to replace the windshield. He also gave us a great price compared to dealerships and other shops. The entire replacement only took about two hours. David was kind, professional, and extremely efficient throughout the whole process. I would absolutely recommend him. While he was working, I even overheard him take a call from another client and say, "The best way I can make money is by saving my clients money." The caller had sent him a photo of a crack, and David honestly told her she didn't need a repair at the time. That level of honesty and customer care is rare these days. Thank you, David and Bye Bye Crack, for the excellent work and for helping my father-in-law get back on the road safely!

    My girlfriend got her windshield replaced by Bye Bye Crack, and she was happy with (1) the service,…read more(2) the price, and (3) the quality, so when my Corolla took a rock to the windshield I called them as well. Very prompt service, reasonable estimate, quality installation and calibration, and a lifetime guarantee on the service. Very happy with the windshield. I usually prefer to go through small businesses rather than huge corporations because the service and accountability are typically better, and this was no exception.

    Safelite AutoGlass - windshieldinstallrepair - Updated May 2026

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