Had An Amazing process thanks to our sales person Alberto! It was a fast and easy process. He help…read moreexplain every detail to us with no hassle! I will highly recommend going with CarMax and ask for Alberto Car salesman.

I'm sharing this experience so other customers are aware of what occurred and can make an informed…read moredecision about who they feel comfortable working with at this location. I have also reported the incident directly to CarMax Customer Relations so CarMax has the opportunity to review and address it appropriately. The employee involved was identified to us by another CarMax employee as Sophia. I had an extremely upsetting experience with an employee who another CarMax employee identified to us as Sophia. My father's first language is not English, he has a noticeable accent, and he has difficulty clearly enunciating some words because of a previous stroke. While he was trying to communicate with Sophia, I repeatedly observed her smiling and grinning in a way that appeared mocking and condescending, as though she was suppressing laughter while he spoke. I did not hear her explicitly say anything about his accent or ethnicity, but the timing and repeated nature of her reactions were extremely upsetting. Later, my father simply asked for another copy of the receipt for our down payment. Sophia said it appeared we had already received one. When I questioned why another copy couldn't be provided, she became argumentative with me. I acknowledge I was frustrated, but I specifically told her I wanted to END the conversation with her and asked for a manager. Instead of getting one, she continued arguing with me even after I repeatedly said I no longer wanted to speak with her. Another employee eventually stepped in, and when we asked him for a manager, he immediately got one. Even while I was explaining the situation to the manager, Sophia remained nearby looking toward me, grinning, pursing/pouting her lips, and raising her eyebrows in a way I perceived as mocking. The manager, thankfully, was professional, understanding, and handled my complaint appropriately. He told me he would speak with the employee because the behavior was not acceptable. We were there purchasing a vehicle and trading in another one. Regardless of the issue we encountered with our trade-in, no customer should be made to feel mocked or belittled while struggling to communicate, and a request to stop an argument and speak with a manager should be respected. I have formally reported this incident to CarMax Customer Relations and requested that the surveillance footage from that evening be preserved and reviewed.

Sold our truck to CarZeus, and it was the fastest, most hassle-free experience out of all the…read moreplaces we got offers. Not only that, but they gave us the best offer, in less time, and the check posted to our account within the hour. We were purchasing a new truck that arrived sooner than we thought, so we didn't want to take the time to sell our current truck ourselves. Fortunately, we avoided taking the time to formally advertise, give test drives etc. by using CarZeus. The staff was also the most friendly of anywhere else we tried. We definitely recommend CarZeus for selling your vehicle, versus the effort involved in sale by owner!

I was looking around to sell my 2021 GMC Acadia and literally spent a week looking for the best…read moreoffer. CarZeus had the best offer and the process of selling it was soooo fast. I was able to do most of it over the phone and just went in to sign off and was given my check. Fastest, stress free, hassle free! We worked with a guy name Joe and he did an amazing job!

From beginning to end, the selling experience was effortless. We had questions about the vehicle…read morebeing own by a trust which were clearly answered and when it came time to sign, the documents were properly prepared. Courteous driver that picked up the vehicle. And Carmax pays more than any other source we checked.

It was quick and easy, love the 7 day return policy. the process online was easy and the customer…read moreservice was very helpful

This company sucks they damaged my vehicle during transport I do not recommend them to anyone save…read moreyour money and hire a real company I definitely learned my lesson

GREAT SERVICE!!! They were prompt and on time! I would use this service again! Thanks for your…read morebusiness.

I went in for an oil change and left with a 2026 Raptor. I never expected to enjoy it, but my…read moresalesperson, Mr. Frank Ortiz, demonstrated its features and all the extras. I considered trading in my 2024 F-150 Lariat. It was new, yet I prefer a sporty feel, and what is sportier than a Raptor truck? Mr. Ortiz worked hard to secure the deal I wanted. When you pay a significant amount for a new vehicle, you expect everything. Mr. Ortiz provided nearly everything I asked for and more. Beyond the strong offer, I valued his friendly manner and his readiness to explain the pros and cons of any choice. If he believes a purchase lacks value, he will say so. It is not about a quick profit and sending you away. He genuinely cares and wants you to leave smiling and satisfied, not regretful over the car or the payment. Mr. Ortiz treated me like family, a quality rare among salespeople. I strongly recommend speaking with Mr. Frank Ortiz; if he is unavailable, I would return another day. That is how much I value his knowledge and concern for customers. McCombs Ford is far from my route, but I visit because he is there. If he moves, my business will follow. I expect to see Mr. Ortiz in a few years for my final purchase, the Shelby GT500.

They had a nice car for sale, one year old, and trying to sell it for the almost new price. It was…read moreobviously a repo, nobody buys a new hot mustang and gives it back in a year. They denied it, I asked to see their Carfax on it, what do you know, fake. I offered a fair price, repo cars are sometimes trashed, and they refused my cash deal. They laughed and said some sucker will buy it at their price. No morals.

If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

I took my car to be serviced (unknown maintenance light). When I checked in (12:20p), they said it…read morewould take 1:15. I told them I hadn't eaten yet, but I could wait until then (1:35p). Five minutes later, they explained what they recommended to be done. I selected the items I wanted done and went back to the waiting area. No indication that anything selected was going to take extra time. About 10 minutes later (12:35p), I had some questions, so I went back to ask the tech. That's when I discovered he had left for his lunch break. A coworker helped me get the answers, so I sat back in the waiting area until 1:35p. At 1:50p, thinking the tech would be back from lunch, I went back to see how things were going. The problem was the tech was still not back. I asked his coworkers how much longer my car was gonna be. They told me it would be another 20 minutes. When no one came to get me by 2 PM (I was really getting hungry), I went looking for my tech again. He was still out to lunch and the coworkers said my vehicle was still being worked on, with no specific time given. I checked again at 2:30p. My service tech was still gone (it was now a 2-hour lunch break) and all anyone could tell me is my "vehicle was still being worked on." When no one had called for me by 3 PM and the tech had not returned, I went to the cashier station and asked to speak with the service or general managers. After about 10 minutes, the service manager appeared and asked me to come back to their office. I told them everything that had been going on. They looked on their system and saw my vehicle was still being worked on. They called back to the service bay to see how much longer it was going to be. They told me "35 minutes!" They then tried to admonish "me" for not knowing that the items that I had chosen would take "a couple of extra hours." I explained that they shouldn't expect customers to know their business and realize the items would add 2 more hours to the time quote given. When I asked them if it was normal for their service techs to take 2-hour lunches, they said that the tech "probably saw how long it was going to take my car to be done and he went to lunch as long as he could until my car was done." I asked them, "If he knew it was going to take that long, why didn't he tell 'me' so I could've at least gone home and gotten some lunch? Is that the way everyone there does business?" I told them their customer service was terrible and I was not happy! I was disappointed with the manager, because they tried to make the whole thing "my" fault, despite their tech giving me a time estimate, never updating it, and disappearing for over 2 hours! It sounds to me like the management there needs some remedial training on how to "treat customers right!" I find it ironic that all their marketing says how well they treat their customers, yet when they don't, they don't even recognize it! By the time my car was finished, I had waited 3 hours. When I checked out with the cashier (the cashiers were very friendly, understanding, and treated me very respectfully), they told me my car was waiting outside with the key in the ignition. I walked outside, where the car was supposed to be, only to find that it was nowhere in sight. It was "not" waiting outside. One of the coworkers made an extra effort to go find it. After a quick search, he disappeared back inside the building. Suddenly, someone drove up with my car. They were driving right past me, so I waved them down. The driver asked if it was my car and I told him it was, showing him my paperwork. I told him everyone said the car would be waiting for me outside, and wondered why he was still driving it around. He told me he "likes to test drive cars after they come out of the service bay" (that's fine, but everyone thought that that had already been done). To me, it was just another wasted 5 minutes of waiting around, wondering where my car was when everyone was telling me otherwise. All in all, this whole ordeal was one big hassle! This organization is disorganized, does not value its customers, and does not live up to its marketing!. I feel like I was just an inconvenience to them, especially when I spoke up and asked what was going on once I realized what they were telling me was not true. Instead of being there for 1:15, like I was promised, it took 3 hours! Had I known, I could have gone home and gotten something to eat (they provide shuttle service when you have a long wait). Instead, they made everything convenient for them; not me, the paying customer! I'm sure there are other Toyota dealers out there who treat you better than I got treated today!

Chad Miller Auto Repair has been our "go to" repair shop since 2019. There you will receive top…read morequality service, you'll even likely be greeted by Chad Miller himself. Chad & his entire staff are not only extremely knowledgeable in their craft, but warm & personable as well. In the auto repair business, you get what you pay for. Chad Miller's will repair your vehicle right & at a fair price AND they will stand behind their work should the need arise. Honest & trustworthy service is what you will receive at Chad Miller Auto Repair.

My daughter is a UTSA student living away from home. She calls me and says her 2018 Hyundai Elantra…read morewon't start but she knows of a mechanic close to her apartment. She has her car towed to Chad Miller Auto Care and calls me to say she needs a new battery and is being quoted $645. I ask her to hand her phone to an employee, and when I asked why this is so expensive the employee raised their voice at me. I asked for a manager and was informed it was Chad himself I was talking to. I would NOT suggest this mechanic. He is unprofessional and perpetuates the negative stereotype of crooked mechanics preying on young women.