6th attempt (and visit)to fix my car's Carplay system. Lord take the wheel. Today's Outcome per Ford dealership.... There is NO Fix for the issue. Since day 1 pictured here (2023) when brand new the CarPlay system drops and has been faulty. No Bueno, not pleased!!! Per dealership they just got a recall on this exact issue there is only a possibility fix coming this year in May 2026. Meanwhile this is a hazzard!!! #Yelp read more

Red McCombs Ford - 2023 Ford Escaoe - Car Dealers Near Me - San Antonio, Texas

I am extremely disappointed with my experience at Red McCombs Ford. When I purchased my Ford F-250, I was promised that the windshield would be replaced and the damaged leather interior would be repaired. Despite multiple follow-ups over the course of a month, neither issue was addressed. Shortly after, a month to be exact the fuel pump failed, sending metal shavings throughout the fuel system. This resulted in approximately $14,000 in repairs. Now, just a year later, the transmission needs to be replaced at a cost of around $11,000. The original windshield issue still has not been resolved. During this process, I had an altercation with a service advisor, and my warranty claim was not handled properly. As a result, the warranty company is now refusing to cover the transmission repair. I have also received misleading emails from employees and have sent a formal complaint to upper management without any response. read more

We have bought 4 vehicles at Red McCombs ford and always had great service from Jose Zavala and Ricky Dominguez. But this recent transaction was the worse experience we have encountered. Starting with the salesman Avery Tregaskis and the finance individual Jose Rodriguez. Just too much to write but This will be the last vehicle and business I will ever purchase and deal with from there. Don't recommend anyone buying from there read more

I can't say enough about this dealership! Since 2020 I have been diligently coming to this FORD location only. Matt in the QuickLube has been my go to guy, and his maintenance team is the Best! The facility is always clean, the coffee is on point, the staff is professional, patient and super helpful. You won't go wrong by shopping here, getting your routine and annual servicing here, or joining me in making this your Trusted Place. read more

Their Service Dept. is a joke. I am a better mechanic than any they have on site and I'm a retired CPA. Further, any commitment they may make to on time is an even bigger joke. If you need your truck, don't let them get their hands on it. I bought a 2023 F-150 King Ranch and it has been recalled 7 times and each time the two-day turnaround really meant closer to two weeks. Without Red around that place has gone to the dogs. read more

Nicolas Jordan was fantastic salesman I he was fantastic professional he was so polite and patient

Bought a 2026 expedition great experience overall very pleased with the dealership and sales experience

In December 2024 I had my work vehicle in at this location for a transmission replacement. Alyssa Cantù was the Service Advisor who was originally assigned to me. It was originally scheduled to have repairs completed by January 2, 2025, but because they delayed getting the repairs started, it impacted my work by a week. 1) your service advisors should NEVER lie to cover their own butt for dropping the ball and causing a delay 2) just because the customer is a female, does not mean she is a brainless idiot. Your service technicians failed to connect the turbo down pipe, and when I brought it back in complaining about it, I was told "you have a 'very large' exhaust leak somewhere, but we'd need to keep your vehicle for a full day to find where it's out" (they already had it for over half the day). When I got it back, the turbo down pipe was reconnected, but my dash camera was disconnected (at the camera, not the plug outlet) which is ILLEGAL.  3) when my transmission was replaced, the technicians failed to disconnect the battery ground (as stated in the Ford Repair Manual ALLDATA that Ford dealerships use when making repairs) and the service advisor was told they didn't have to disconnect it. However, as a result of the technician failing to do so, they fried my PCM. To make matters worse, rather than admitting fault, you instead FORCE (or BLACKMAILED) me telling me I had to pay for YOUR blunder or I wouldn't get my van back and I'd continue to be out of work till I did pay. Definitely NOT a good way to retain customers!  oh, yeah.... did I mention I have PROOF of all this? Without a full refund of the $1754 I was FORCED to pay due to YOUR dealerships blunder. When I confronted them about this, I had my boyfriend with me. It was MY van, yet the manager kept looking to him and speaking with him rather than to me as I was the one talking. 4) Also, since when do technicians add a governor/limiter to a vehicle that NEVER had one to begin with? Especially when it was never requested by the customer to have one added! this review was originally 5) this review was originally sent to a survey monkey review request sent from this dealership, I was contacted by a representative for this dealership who said he could send up a refund request for the the PCM blunder, but first I had to change my rating from 1 star to 5 stars. So, I did. Two weeks go by and I hear nothing, so I call the dealership to find out the status of the refund and I'm told they had no idea who he was or anything about a refund. I felt it was past time to make this public as I think the public needs to be aware of how they treat customers they think they can walk all over. read more

Stay Away from this Shady Dealership Especially Sales Rep Ruben Salinas they deviate your down payment some how somehow Not A Trusted Dealer, I Seen Better Places this one is not. read more

Mixed bag. Like most dealerships in the US, they are big on "integrity" and are dedicated to giving you an "honest and fair" deal. Unfortunately, they drop the ball on that more than they deliver on those ideals. The service department generally does a good job, which is why they are a "maybe." read more

had only owned my beautiful F350 for 4 days when I took it to red mccombs ford to get some safety recalls taken care of. For two whole weeks i never heard from anyone in the service dept. So I contacted them to find out when I could come get my new truck. i was told that the advisor was ho was assigned was not available but they said that the service had been completed and I could come get it. when I got tgeethere, I was told that the advisor was on vacation. but someone else could assist me. After waiting almost an hour for someone to help me. I was ready to leave when I approached my vehicle on the driver side only after I got in I noticed it had no fuel in it so I drove around the corner to a gas station and started pumping gas into it and it just poured completely out. Someone McCombs truck. The passenger side had a blue dent all the way up the side where they had driven it over a blue pipe fence and they had fuel tank and all the fuel lines were torn. I immediately called the dealership told me not to drive a safety hazard. I had to have it towed multiple places first there they denied that they had done it. I talked to every manager in that place and they all lied then when I was contacted the service advisor one more time another service advisor called me back and yelled at me "STFU!! Stfu!!" IT IS AN UNDERSTATEMENT TO CALL RED MCCOMBS, FORD, CROOKED AND CORRUPT. That place is THE WORST! read more

Beware of the bait and switch and lies from this location and its website. Out of curiosity I entered my 2022 vehicle's info into Red McComb's Ford site to see what they'd buy it for. The site gave me a range, higher than expected, and several thousand more than I paid for the vehicle. It said I'd need to come in to get an exact amount. The next day a sales man reached out and we scheduled a time for me to come. During our text communication he confirmed the range given was accurate and reasonable and even said I can expect something on the lower end of the range. When I arrived, he tried to sell me another vehicle, which is to be expected. When I finally said I won't be buying tonight and what will you give for my vehicle, he had to go check. He returned a short time later without an exact number and just said, "The guy who buys doesn't like to pay those big numbers. He'll give you what you paid for it." No one even looked at my vehicle, so there's no way they could justify lowering offer. I again reminded sales man of email range and his text and he simply shrugged and said "Sorry, I don't want to waste your time." At this point I walked out. I should mention, I didn't originally buy my Ford from this location and at no point did I ever say what I paid or how much I owe. They wasted my time and lied to me. Poor sales tactic as they've lost me as a potential customer in future. See pics of email and text below. read more

Red McCombs Ford - The price range offered to buy was a lie as their offer in person was several thousand less. - Car Dealers Near Me - San Antonio, Texas

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My uncle was down on his luck and with his credit shot and his vehicle out of commission. So I decided to help him out and co-purchase a vehicle agreeing to finance it. He found that Red McCombs Ford had a promising used vehicle and all seemed pretty good. When we went to finance the thing they hit a snag with my credit because I had forgotten that my credit was partially frozen. But they told me they found a way to work around it. Cool. We were there for 5 hours purchasing the vehicle and when we finally got to the financier he went through all the paperwork as fast as possible. I was too tired to notice that the APR never came up. I have good credit though, so it didn't seem like it should be a problem. Days later I discovered it was 24%. They filed it through my uncle without telling me and never bothered to bring it up. No disclosure on how they filed the credit application, nothing. They did us wrong. I had spoke with the manager and he seems to think that everything was done by the book. I made it very clear that I'm never doing business with them again. read more

I took my car 2020 mustang into the dealership because of my Rear Camera Recall. 2 hours after I dropped it off I got a call back saying I had no oil. I'm an Automotive Technician for Walmart and told them it was fine and I'll do the oil change myself at work after the recall install was complete. They then said " that's fine but you'd have to tow the vehicle out because we won't touch it unless we do the oil change" so I caved and just let them do the oil change. I brought my car into the shop the next day to figure out why my vehicle has "no oil" and after getting under I saw it was just my plastic drain plug gasket had gone bad and ford didn't even replace the drain plug. I called back and told them about where it was leaking and that they didn't replace it and we set a new oil change schedule. After showing back up to ford the guy I spoke with said they'd have to charge me a whole oil change again just to replace the plug because " there's no telling how much oil will drain out while replacing it" so I just took my keys and left. read more

Omar Merla was great from start to finish. Told him my budget from the start and he did what he could to get me there, including finding the best interest rate which beat my pre approved rate. Was straightforward with the numbers and didn't try to upsell anything. Would work with him again! read more

This dealership's service is extremely poor. I took my truck to them to replace the driver's side window and trim due the truck being broken into. The vehicle was there for almost a month. The service advisor Reliegh Lavendar would not call me and I had to call her for updates. She indicated that they could not come an agreement with USAA on parts and labor each time I called. Really, it is USAA. She also lied to me and stated that the recall work was completed and it was not. I finally went and picked my truck up and moved it to another shop. The repairs were completed in less than a week without any issues between them and USAA. I did receive a call from the general manager and he basically made excuses and was not serious about retaining my business. Do not take your vehicle to this dealership. There is a reason that their reviews are so poor. read more

Cliche dealership extravaganza! 1- promoting a car that was not available (bait and switch) 2- attempting to sell a car that I was not looking for and more money. 3- asking for ridiculous amounts of down payment but, they can work on the car that you are not looking for (bait and switch) 4- inflating the car price that you saw at the ford website and dealership website. I just want to said, dealerships got in trouble for this technique and many people hate that, I don't blame the sales person, they have lots pressure to sale, I blame the toxicity of the organization. I purchase a car before from red McCombs Hyundai and my sales person was amazing (look at the review) actually purchased 2 cars from red mccombs Hyundai, and I give a good rate to red McCombs Hyundai. Overall red mccombs ford can do better, please be honest with your customer, if car is sold, just be honest, don't try to inflate the price just to accommodate your crazy down payment and please follow up with a potential customer, I was not happy with my sales person but that doesn't justify no to follow up with potential customer. read more

I contacted them from california for a f450 limited they had incoming. I was negotiating with one of the managers via text for over a week since the truck was still In transit. We made a deal On the price this morning. He had another sales man contact me this morning and sent me a credit application to fill out to get it locked up. I called him around noon and no answer and then sent a text message and no response. I get a text after my credit was run telling me that someone else was buying it. Total BS and unprofessional, I'm very upset that they have all my personal info and ran my credit for no reason. Buyer beware they are not truthful in there business practices. I have text messages to prove everything. read more

Terrible to deal with lie about everything fight them for a week just for them to sell it out from under me the morning everything was finalized. read more

This was a bad experience from start to finish. In general I really don't like shopping for cars because of the salespeople. This was no exception. I get the same feeling when I am walking down Bourbon St in New Orleans. You know they are trying to pick your pocket but you go anyway. This time we were helping our son purchase a vehicle. Once the vehicle was selected we were ushered into the finance department office of Joe Delgado. Paperwork signed and vehicle purchased. I felt like I needed a shower after that experience but no one really did anything wrong. It was the next day when my son totaled his new ride that things turned sour. After dealing with all the insurance nightmare, we tried to get the additional warranty and maintence programs he purchased at signing cancelled. We called Joe Delgado and left multiple messages to no avail. I was able to get in touch with him once out of a multitude of calls and left messages but when everything was sent to him as directed...crickets. I had to drive over to the dealership to talk to someone. Finally Victor Delgado (unrelated) met me in the lobby and after explaining to him that Joe Delgado would not return my call, he reluctantly took care of the warranty and maintence program cancellation. Five minutes, a piece of paper and a signature and I was out of there. It could have been so much easier with just a returned phone call. I will never purchase another car from this dealership. We should have purchased the vehicle from Ryan at Ford of Boerne but they just didn't have the one we wanted. If price is all that matters, this may be your place. If you want to be treated like a human being that just spent a large sum of money...Call Ryan. Good luck Yelpers! read more

First, they're likely taking your vehicle to McDonald's and leaving their trash in it as your vehicle sits there for a month. Grease or oil stains on interior cloth areas from mechanics. Lengthy explanation for a below 1 star department. Go to anyone else not Red McCombs, they are awful. Ford Customer Care advised me to write this review for this location. Service department, probably all of them, Victor (manager), Isaac (manager), Joey (advisor), will sit on your vehicle and put bandaids to make it seem as if work was done and attempt to charge you. Here is a timeline: 2020 Ford Explorer CPO with Premium Care Mid/end March - Loss of Power (solenoid replaced) April 12 - Park Brake Fault, vehicle put itself in park and applied park brake. (dropped off hour later) -3pm contacted and told $400 to update PCM and ABS module. Told not under warranty and to call Ford. Called Ford and laughed at because both those components are covered they told me. April 15 - Came to dealer and was told I just need to authorized the work of $400 and the issue is likely deeper and I wouldn't owe anything. -4pm received a call from Joey stating rodent damage is the likely cause. Warranty doesn't cover that but they are still looking for the issue. April 17 - Called to speak with Joey, he stated there was no rodent damage and said whoever worked on it last didn't properly seat the wiring (They were only place to work on it). Going to hold onto the vehicle for another day or two to make sure it's fixed. April 19 - Still no call so I called and spoke with Joey again. He wasn't available and he finally called me at 5pm saying I could come get my car and it was fixed. Near closing and traffic I wouldn't have made it. April 22 - Came to pick my car up, a charge of $100 was asked for. But the charge was for something that they couldn't find but said it was for the brake fault. I brought the concern up. Victor came while I was on the phone with Ford and rushed me off the phone. Stating they weren't charging me and they already "ate" the diagnostic fee and did recalls. -5 minutes after being told it was fixed, I get into my car and attempt to drive and the warning for brake fault appeared again. I don't move and they take it again. This time giving me a rental where I was responsible for taxes and fees ($75 including gas of $25 at drop-off). April 26 - Called to tell them the rental has to go back this day and asked for a status. Was told they are still looking for the issue. 20 minutes after the call I'm notified on my app the vehicle is being started. -430pm I'm contacted stating the vehicle is ready and fixed. -530pm I get the vehicle and drive home. My tank was on E with 13 miles left. In addition, there were empty McDonald's bags with ice cream left behind my seat. The smell was as if they just ate inside there. -630pm I get home with no issues. April 27 - 530pm get in for first time since the previous day. Turn on and park brake fault occurs again. They are closed at 5pm on Saturdays and closed Sunday. April 29 - 715am back at the dealer again and hopefully the last time. I called Ford Customer Care and filed a complaint. They were just as mad as I was because it was apparent they weren't actually fixing the vehicle and used it outside the prevue of repair but using it for food or whatever else. Been 5 hours I am still here and advised by Ford Customer Care to leave this review to prevent others from this experience. This place does not take care of customers, instead they lie about repairs, try to charge you and leave you feeling like the work was not complete. They lack communication and force you to take it upon yourself to call and hassle them for a status update. They'll tell you they are still looking for the issue actively, which is a lie because I get notified every time the vehicle is started or stopped. Ford Customer Care said they shouldn't charge me and they can waive the $100 they charged me after I finally got the vehicle back. If they didn't mess with me and stall plus all the other crap from food, using all my gas, and attempting to get me to trade in for a new vehicle I would have paid, gladly. I ended up paying the $100 even though I was told my someone there, I won't name them that they were at fault and caused the follow on brake issue. They did give me a full service oil change but there is no way I'll go back and leave my car with these people. They likely messed up more things and I'll have to take it to another dealer, this was recommended after I get it back this time for another place to go over the vehicle and make sure it is safe to drive and the work was actually complete. I was advised I shouldn't be charged and all these notes are in my record of complaint. DON'T COME HERE FOR SERVICE! read more

Bait and switch tactics...beware. I pre-ordered a Mustang Mach-E premium rwd with extended battery in August for $56K from Red McCombs over a Mercedes EQB 300 and Tesla Model Y long range that were available but in limited supply. They kept me on the hook for this vehicle into December and had quietly increased the price to $65K. I only knew about the price increase when I looked at the window sticker a few days before we were to take delivery. Shame on Ford for jacking up a pre-order by $9000. Red McCombs either has such a poor relationship to Ford that they were unaware of the pricing change or figured I would relent to the price increase after waiting for four months. Either way, this is NOT the right way to run a dealership. They offered no recourse or option except to submit to pay the extra $9000...at which point this car is MORE expensive than a well equipped Mercedes EQB and the same price as a Tesla Model Y Long Range. Now, neither vehicle is available and I will need to wait again. When I pre-ordered my Tesla Model 3, the price had gone up by $2000 by the time of my delivery. However, Tesla honored our original agreed upon price. Ford needs to learn how to manage a customer relationship. Consumer Reports pulled the Mach-E's recommend rating recently due to a multitude reliability issues to include the battery. Would definitely recommend folks to stay away from Red McCombs and Ford. read more

Red McCombs Ford - Car Dealers Near Me - San Antonio, Texas

I bought a new Ford in 2020 and received a recall notice eight months later. I contacted Red McCombs Ford's service department and was placed on a waiting list for the recall parts. I checked in monthly, and during this period, the vehicle had no issues. After 3.5 years, I was called to bring in my car for the engine recall. I dropped it off with 53,000 miles, and after several weeks, I picked it up and took it home and parked it. The day before Thanksgiving I was heading home and only made it 63 miles before the service light came on and the vehicle lost power. I didn't want to be stranded in the middle of nowhere, so I returned home. I reported the issue Friday after Thanksgiving and brought the car back that Friday. Two days later, I was informed the turbo was bad and needed replacement for $3,400 plus a $250 diagnostic fee. Since I hadn't had turbo issues before, I declined the repairs and asked for a trade-in offer, which was $2,000. I then got a second opinion from another Ford dealership, which found a disconnected line to the turbo had caused the failure. Ultimately, I sold the car to a Toyota dealership (NOT Red McCombs) for $6,000 and now own a new Toyota, with a 7 year 100000 mile warranty. I should have taken photos of the disconnected line to add to this review but I was so pissed. I'M DONE WITH FORD. read more

We love our Bronco Outerbanks! It was a long wait from the time we left our deposit in early 2021 to the time the Bronco was delivered to us this month (August 2022). With that said, TC, our salesperson was phenomenal. From the time we sent an online inquiry to the day we picked up our Bronco, TC was nothing but attentive and diligent with the production and delivery updates. Once we received the vehicle, TC made it a point to go over all the features with us. Ask me if I remember all of them... At any rate, we can't wait to truly enjoy our very first 4-wheel vehicle. Once the weather cools down, we plan on driving it without the top. All together, we had a seamless experience at Red McCombs and this was all due to TC. read more

Red McCombs Ford - Ford Bronco Outerbanks - Car Dealers Near Me - San Antonio, Texas

Careful getting your car serviced here. Went in for some tires, next thing I know I'm on the phone with the manager talking about body work. These mechanics have no clue how to lift up a vehicle, Worst service ever. Now I have damages on a $35,000 dollar vehicle. read more

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STAY AWAY. honestly if I could rate zero stars I would. this dealership has border line iILLEGAL sales tactics. VERY pushy almost to the point of bullying you into agreeing to a monthly payment. they REFUSED me to talk to financing, REFUSED to show me my interest rate, REFUSED me to talk to a manager. they wanted me to sign off on $800 monthly payments for a $31k car and they LIED to me saying that my interest rate has NOTHING to do with my payment. straight up wrong. terrible place and I wish they could get shit down. UNETHICAL. read more

Truly incredible experience from start to finish!!!! (please see update at bottom also) We contacted the dealership online and received an incredibly quick and detailed response from a human being, not a bot! From the very first contact to signing the papers there were no gimmicks or tom foolery, just straight honesty and the interaction a person dreams of in a car buying experience!!! We've purchased several vehicles and know first hand how a lot of dealerships conduct business. Red McCombs Ford cares about their customers and truly takes care of the customer!!! Without a doubt, this was quite possibly the smoothest transaction we will ever experience when purchasing a vehicle! And it wasn't just one person we were able to engage with either! Every single person through the process including Frank, Sunny, and Eric just to name a few, went above and beyond to make sure our car buying experience was what it should be! But it wasn't just them, anyone we spoke to wanted to know if there was anything they could do to accommodate us and our family! Clearly I cannot say enough good things about Red McCombs Ford! Do yourself a favor and give them a chance on your next purchase!!! Update: After our purchase we required further assistance from Frank and Sunny. I'm beyond impressed at their customer service after the sale! Where some dealerships end customer service at the sale, Red McCombs just considers that the beginning of their commitment to the customer. It is quite refreshing to see this level of commitment, customer service, and honesty! Again, thank you Frank and Sunny, you've truly set the bar as best in class! read more

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Brought in my car to get diagnosed on a Thursday since our code reader wasn't throwing any codes. Was quoted an answer on Friday-Saturday. Saturday rolls around, no response, so we start calling, but no one picks up. Around lunch on Monday we finally get a call that they'd give us an answer that day. No follow ups. Get a call later, excited it might be the answer. Nope. They're trying to buy it from us, asking if we'd like to list it for trade in or selling. I just want my car back. Tuesday morning, nothing. I call again and finally get ahold of someone, they basically have no idea what I'm talking about, already had it diagnosed but didn't call, ask me about my warranty. I give them my warranty info. It isn't covered so we come to pick it up to do it ourselves instead. We ask which specific part of the system is broken, since we paid $220 for the diagnostic. They wouldn't give us the specific part, only that the entire system must have been busted (it's a system of tubes, there has to be a point of failure somewhere). We left and will not be coming back to this dealership. read more

Service Department Bill Burton made this experience so unpleasant. Greeted me great and even made me feel like I was important by giving me his card and even his cell phone number. Why Bill? Why even bother when you cannot answer your calls or reply on the same day. Brought in my brand new vehicle for a small issue. Part was not available; understandable. But it took a whole week to get a hold of him and find that out. I learned that if you text him, it will take half a day but it's faster than calling and calling, to no avail. A month later, after asking for a loan vehicle, "Your vehicle will be ready by Monday at noon." Oh wow what a coincidence! Monday comes and no call...no answer. Had to get a hold of Isaac Miller who found out the results and called me within 10 minutes. "Your car is ready." Don't know about the rest of the department but if you get stuck with Bill Burton, quickly ask for another rep! read more

I'm writing about the collision center. WORST experience that I am still living!!! Be leery of fake reviews from this company! You'll find they are given by "digital content creators"! I can't believe they haven't been blasted all over the news! Daughter was rear-ended the last week of school (@ June 10). School is nearly about to start & we still have NO CAR!! Can never talk to anyone, always say, "someone will call you back", but no one ever does. Been told 3 times now that our car will be ready "tomorrow", but doesn't happen. Same excuses as other reviews, "we had to place a special order for parts" or "it had to come from OVERSEAS" (come on). I guess nobody in the entire US has these parts!! I don't know if they are completely incompetent or just scamming the insurance companies for more money, but DON'T GO HERE! read more

Very simple follow the customers request. Don't be in such a hurry to get a sales commission read what the customer is asking because this is happened at this is the third red McCombs dealership this is happened. I guess people don't read their messages or they don't understand I'm very particular I asked not to be bothered after sometime. That is no problem, but this dealership did not understand this at all. What's in less than 10 minutes sending out a request I've got some guy calling me and texting me then I get him on the phone. Oh, I didn't read that part. Well that part cost you a sale goodbye. If you can't follow a simple request I would hate to see purchasing a vehicle or getting it serviced at this dealership no thank you simple request cannot be followed. I think it's time to find other dealerships that will follow thcustomers request. You get one star to push it through and actuality zero. read more

I just leased a 2025 Ford 150 Lighting. I was told that the charging unit was included in the past but the deal was to good to included. Then I was told that the home charging system would be around $500.00. I should be able to use my Ford allowance points to go against the cost of the system and it should cost around $350.00. I was willing to spend the additional $350.00 to have a level 2 charger at home. Finding charging ports is a joke. After I have picked up the truck, things have changed. The installation of the level 2 charging system is around $1,500.00. The $500.00 cost has disappeared. The Ford bonus points are only for accessories. This is not a cheap vehicle and I am already disappointed. For anyone buying or leasing a EV from Red McCombs Ford in San Antonio buyer be ware. The salesman was supposed to give me a contact to install a plug at my expense cheaper and I still have not received that information. I am very disappointed in this company. read more

Worst experience in my life just bought a bmw from here not even 2months car was leaking coolant and oil already long story short . Car broke down got it towed there cause they "said" bring it to us as long as you got the warranty we'll take care of it. Now that the car is there nobody knows anything and nobody wants to help cause they can't work on bmws ? Then why sell them ? read more

I had the best experience with Red McCombs when purchasing my vehicle. I did not feel pushed into anything other then the vehicle I wanted. Terry Cowart was very professional and very helpful with my purchase of my 2016 Ford Edge Titanium. Thank you for all your help. I would recommend anyone to buy their next vehicle from Red McCombs Ford read more

Red McCombs Ford - Car dealership Red McCombs Ford - Car Dealers Near Me - San Antonio, Texas

From the moment I walk inside I was greeted with such exceptional customer service. My Sale Rep. Brayan was friendly and answered all my questions. He made the sales buying process so smooth for me and even made it a point to follow up with me afterwards. The finance department walked me through all the documents and made me feel confident when I signed on the doted line. read more

AJ was great! Thanks for your service and always being available to help! Next time me or my family need a vehicle I will let you know! read more

Don't believe their prices on their website!! Just beware they play games, there will be $2500 in adds that eat up their advertised discount. Buy outside of San Antonio!! Take a short drive to Austin, the Ford dealer I purchased from played no games, bought the car below invoice and NO DEALER ADDS. read more

Red Mccombs did not properly log my Bronco order and had me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were ready to push my order to a 2023 model(meaning another 4-6 months of waiting) and realizing they lost my wildtrak order. The Sales team contacted me and asked for me to confirm the order, with some slight changes for the new model year, with a completely wrong order (outer banks vs my wildtrak build). No one was able to find my wildtrak order, i was never contacted about what should have been my order in process (since some of the items i had on my build sheet were no longer available, i should have been contacted about that unavailability and any potential changes to my build) which shows that it was never actually being processed. When i shared my frustration, sales management only provided vague "we will see what we can do for you when it comes in." as recompense for a complete waste of 6 months of waiting on a wrong order. Note: The 2023 model wildtrak (with less features than my 2022 build) is 5k more expensive. I have bought a vehicle from Red Mccombs in the past, but their actions with my Bronco order have turned me away from them from this point forward. Unfortunately for them, i was also interested in a new vehicle for my wife, but that is their loss. Edit: Response from Ford below (Alex L), who has missing and inaccurate information, shows that Red McCombs either didnt research enough of the situation, or didnt care to. read more

Worst customer service when it comes to finance, no one is ever available to answer a simple call. This company has no empathy in the needs to aid their customers. First and last time doing business with this dealership. Horrible! read more

During the initial visit, I was met with care and concern about my Ford F-150 motor issue. From that point forward, this was the WORST customer service experience I've ever had in all my years owning Ford (15+ years). I am covered with an extended warranty and still experienced long wait times and no communication with the Service Manager, and staff. I literally have text messages to see the lack of responsiveness to customer needs and an in ability to complete a simple warranted issue. The first two weeks I was told they were diagnosing and the issue was I had I low oil. To which I mentioned there was no way since I had just received an oil change 1,000 miles ago. It was then when I asked the Service manager that I wanted a second diagnosis. To which he tried to sell me $189 diagnostic check because they already completed the first. I demanded a second and then the second came out with the real issue. Timing chain/solenoid. Luckily I was covered under warranty. However, I had many unresponsive phones calls and texts to provide periodic updates as the truck was being fixed. I'm not a person that gets angry very easy and always give people the benefit of the doubt. Ford McCombs definitely has MAJOR serv customer service issues. Also they try and sell you on more than is needed. Truthfully, I feel if my Truck had not been covered under warranty, I would've received A+ service care to fix my vehicle. Instead, the Service manager and staff at Ford Red McCombs (8333 IH-10 W, San Antonio, TX 78230) put the issue in the back of the line. Literally, the process took almost a month to get back. Avoid this Ford location at all costs. I'm a Military Veteran and will definitely pass this experience along to all my fellow service members! Not even 1-star worthy! read more