Zero Stars! Good until they weren't anymore.
Bought 5 cars…read morein the past, no problems at all.
Now? Forget it, go somewhere else.
On 9/17/2026 Carvana basically sells a car out from under me after being on the phone with 3 different agents (Tempe, AZ) since 9am. At around 11am, someone else started purchasing the vehicle that I was on the phone with them about purchasing....Strange but true.
So, I escalate and speak to a supervisor's supervisor, (who shall remain nameless at this time), and he offers me a cash consolation of $300 for the multiple snafus that day. I thank him and reluctantly agree, thankful for anything, at this point.
I ultimately purchase another vehicle, which was scheduled for delivery today, 9/19/26, between 1100 & 1400. Guess what???
Carvana delivery was a No-Show. No call, no text, no email, not even an update in their system. At 5:30, their system still showed the original delivery time.
Three calls after my delivery window, I am told that my car is not even in the correct city!!! Still, no update in the system and no one bothered to notify me.
Then, I kindly asked the Carvana advocate to annotate my "displeasure" with not receiving my vehicle and requesting compensation. He said there is no compensation for a missed delivery. I explaing how my call the other day was escalated to a supervisor and then her supervisor.
This guy said, I don't see that in my notesz So he doubted me? I said, "Look, your in Tempe right? I spoke to...and...and...and was escalated to...and then escalated again to... and besides it's in my notes and recordings". He said,"Asre you recording this call?" I said yes. He said, "We have to end this call immediately!" I said, "Why? Aren't you recording this call anyway?" He confirmed they were and then went silent.
I told him this didn't make sense, they couldn't help me anyway, wished him a gold night and ended the call.
How funny..._They don't want you to record, but they can.
Not funny...I have a whole wasted day spent waiting on Carvana and have no vehicle or newly scheduled appointment. No one bothered. They were all so flustered on how to navigate their snafu and how bewildered they were feeling, no one bothered to consider my feelings or what I needed or what was needed to get my vehicle to me.
Hmmm...Carvana, this may be Good-Bye...Wait are you recording me?