All you need to know before you read on is DO NOT BUY ANYTHING FROM HERE and if I could give zero stars, I would!!! This will be lengthy, but you want to know what we've experienced and still experiencing!
It's been nothing but headache after headache after headache since day-1! We bought a car here for our daughter and since we weren't there in San Antonio, Andrea was very helpful...unfortunately that is the extent of what is good about this place! The car had an engine light on, and we asked them to fix it, supposedly they did but no more than 2 days after getting off the lot the light came back. After we called to sort it out, we found out that they don't have a mechanic on site and they send all their vehicles to a shop for service. We tried to make them understand that we expected a drivable vehicle which is when we found out the next surprise...they source their vehicles from auction! Nowhere on their site is this stated. When I mentioned this to them, they argued that they ensure to buy "greenlight" vehicles which they explain is a vehicle that operates. I'm not an auction expert but a quick Google search says that's not even close what that means! Link in case you wanted to know: https://www.edmunds.com/car-buying/confessions-of-an-auto-auctioneer.html.
We've had all types of issues. The car would lose acceleration in the middle of the road, while in heavy traffic! When I mentioned this to them, they said it might be low on oil! Wait??? Aren't you supposed to know whether it needed oil or not before you gave the keys to my daughter?!?!?! When I mentioned the engine won't start sometimes, they said maybe the spark plugs needed to be changed? Again, something they should have taken care of and not for my daughter to find out when she's trying to go home from school! Even after knowing everything wrong and the on-going issues we informed them of, they didn't want to help. Their counter argument is "you brought your own mechanic" which in reality was a family friend that did a walk around. So, if you bring a friend with you, know that he or she is dubbed a mechanic!
They dangle this carrot in the form of free oil changes...not so much! Remember, they don't have a mechanic on site. They give you a voucher to get it done at a shop they recommend. Guess what...the voucher only covers a portion of the oil change and it still cost you $90!!!
We bought the car in November and to this day there are issues that come up. When we think we've fixed it, a new problem starts. This is the true definition of getting a lemon! This place is taking full advantage of the fact there aren't used-car lemon laws in Texas!
I'll say it again...DO NOT BUY ANYTHING FROM HERE!!! I don't care how good of a "deal" you think you're getting! read more