I don't usually gush on reviews, but this time I'm going to and it is well deserved! Yesterday evening around 7 PM our home heating system decided to die on us with temps in the low teens. We started calling to see if we could find anyone to come out on an emergency basis. We were doubtful since it was a Sunday night before a holiday. We received a call back in just a few minutes from D'Marcus Childress the owner of 5 Star Heating and AC. He literally was at our door in 10 minutes! He came in and worked for over an hour to try to ascertain what the problem was. It seems our unit was old (we've only lived here 2 years) and was rusted through as well as having a freon leak amongst other problems. He laid out all the choices that we had as far as dealing with the issue and with absolutely no pressure. We decided for peace of mind to just go with a new unit. He said that he would be back the next morning at 8 AM to do the job. And true to his word, he was! And to top it off it snowed the night before. When he got up that morning and saw the snow, he didn't want to trust the supplier would be able to deliver our unit so he asked one of his team members to drive to the other side of Dallas to pick it up when they opened so we wouldn't be without heat any longer than we had to. And it was a good thing that he had such forethought, because after our unit was picked up, the supplier decided to close for the rest of the day because of the weather. He and his team worked as hard as they could all morning in the 15 degree weather to install our inside and outside units. And now we are sitting in a nice warm home! And for all of the above, his price was fantastic! You couldn't ask for better service or a kinder more honest individual! We HIGHLY recommend 5 Star Heating and AC for all of your HVAC needs! read more