I must say, I'm extremely displeased and disappointed in Five Peaks Yoga. Until today, I have been extremely happy with my 12 month unlimited membership, however, it all changed today for me.
I was informed late last week that one of my medications has a severe side effect; heat stroke. Due to the severity of this side effect with my medication that is essential, I sent an email to the yoga studio which included my doctor's medical advice via email.
The email states from my doctor that I cannot be outside or participate in activities over a certain temperature. Unfortunately , this also includes heated yoga from what she told me during my last visit. With this new news, I emailed Lori from Five Peaks Yoga about cancelling my 12 month contract.
This was her response today via email:
"The 12 month contract is a commitment without exclusions, however, i do have some options built into the contract that may be helpful. If you would like to use the cost of your family membership towards private sessions (our Purcellville studio has a room that is below 85), we can work together to make that happen. Another option is to transfer your membership towards someone you know who may want to take over your contract phase."
I'm sorry, but both options do not work. Purcellville is far from where we live and I do not have family local to the state to even consider having them take over my contract. Let alone, anyone that lives near this yoga studio to take over the contract. I now know the studio is more focused on making money instead of member's health being the top priority. Is that one of the basic yoga principles?
It's surreal that a yoga studio would tell me that I cannot cancel my membership due to a medical condition with a letter attached directly from my doctor; advising me not to participate.
Most gyms and yoga studios that I have visited urge participants to follow the advise of their medical practitioners.
The two "options," are not options that are helpful or help me in this situation. Why would a yoga studio want to have a person with serious known side effects due to daily medication, to participate in activities that clearly could result in adverse long lasting effects or death?
I plan to share this complaint everywhere! This is bad practice for a small business. Especially one dedicated to health, wellness and advocacy of one's being. Including the Better Business Bureau.
I will never again rave about Five Peaks Yoga or recommend anyone to this small business. Thank you disregarding my health and making money your ultimate priority. read more