I liked the lay out, the place was chill, but that was about it! I ordered a bacon cheeseburger with just about everything it came with and a large fries, the fries seemed burnt, the burger was too busy, no flavor, and the bun sucked. I would not go back, as a matter of fact, I had In-N-Out last night and it was way better!!! sorry, I gave'em a shot! read more

A tasty burger for sure. Especially when you get it dialed in just the way you like it. I opt for the single patty version, what they call their, Little Burger, which is part of the menu, up-sell marketing scheme. I am not a big fan of their fries however. Just too mushy for my taste and lack the crispness that a good fry should have. I tried ordering them "well" done, but then they just came out burnt and mushy. I also tried a dash of vinegar as recommended by the staff, but then they were mushy and soggy- damn those fries! The staff is all grins and the joint is clean and sparkly most of the time. I also like the all-you-can-use napkins. Some of the burger joints are getting a little shy with the napkin ration. I realize that in the city, they have to hide them because the homeless dudes snatch the wippies so they can clean up after they have dropped a deuce in the parking lot- true story at Astro Burger in West Hollywood- tables were cheap that afternoon, but I digress. Overall: Gotta put the Five Guys on the list with the other solid burger establishments, limp fries and all. read more

One of the best fast food burger joints around. Food comes out fast and hot, and the service at this 5 guys was great.

Not impressed, burger was dry and tasteless had no pizzazz. Frankly In-n-out or the Habit are much better. Even the grilled onions and mushrooms were blah. Cheese was horrible bacon was burnt. So much for Five Guys...bye bye. read more

So I've grown to like 5 guys over time. This location has to be the worst. Not that I need the extra fries but they don't throw in the extras how other five guys do! What's in the cup of fries is what they give you. I also noticed that the prices here is much higher than the ones in the valley! No GO read more

Great! Wonderful burger and fries. Didn't know they had shakes. Lunch at least once a week. I think it's new management all around. 7/19

My husband and I went here last night after hearing from a friend how good it was. Boy oh boy were they not lying. The burger was as juicy as they come and very flavorful. I ordered a bacon cheese burger and it was everything I could have asked for, everything from the bacon to the bun was delish!!! I would recommend this place to all my friends!!! read more

I have ate allot of different burgers all over the united states and this is not even close to my top ten. Why someone pay 6 bucks for a burger thats no better than what you make in your own kitchen. It needs all of these toppings to hide the bland taste of the burger. I eat out all of the time and this is one stop I wont be back to again. read more

This place is goodlicious!! Will come often as the food is good - especially the burgers. They can give in-n-out a run for their money!!

This is a nice location. Its at the mall so there are a lot of parking spaces. If the weather is nice they have a couple of tables outside with umbrellas. I like that they have a lot of toppings to choose from. When you order the hamburger you get two patties and the little hamburger you get one. read more

Great bacon burger the bacon is nice and crisp not soft like at other fast food places. A burger place that can rival in-and-out burgers. The only thing is if you are on a budget in-and-out is way cheaper then five guys read more

FIVE GUYS in my mouth! I love looooove this spot! If you are hungry or just want to get a great burger for a great price.... this is the spot! You have to try it! read more

I like eating burgers. I like eating fries. I like eating burgers with bacon, mushrooms and jalapenos. I like eating medium-cut, skin-on fries. So one would deduct from the aforementioned logic that I'd like Five Guys. But, I'm just okay with it. My misses with the joint: I don't like paying $10-plus for a "combo," which included a Little Bacon Burger (everything on it, minus onions, plus jalapenos), Cajun-style fries and a regular drink. Me going to In-N-Out and ordering a #3 (no onions) with a milkshake substitute doesn't cost me more than $6 (although I think prices have gone up a little recently). A big pet peeve of mine? No combo option. A very large percentage of people ordering here order a burger, fries and drink, so it just makes sense to just have a combo option--not "give me a burger AND fries AND drink." Another thing is the service. Not that I expect the cashier to have a high IQ, but at least know the basics of the menu. When I ordered "everything" on the burger, she asked, "Does that come with ketchup?" What does the menu say? Yes, yes it does come with ketchup (I think this is the most basic condiment that would come on ANY burger). Temperature--The 30-some seconds it took for me to pump some ketchup, walk to my table, open up the burger wrapper and take my first bite, the burger wasn't hot. Disappointing. The patty was mildly warm, which isn't as appetizing as a hot one. Location--Really, the mall? I suppose it's a smart business move to enter the California burger market via the mall scene (after all, you're accessible to a larger passer-by audience), but I don't know how high the repeat-customer numbers are. I mean, if I was hungry for a burger (and the price wasn't ridiculously off-putting), I'd think thrice before wanting to deal with the hassle of going to the mall. I love the mall (after all, I'm a valley girl, born and raised), but not for a quick bite to eat (cheesesteaks are the only exception). Cajun-style fries--Love the option/idea of Cajun-style fries, but they put rosemary or oregano in the spice mix, and the herbal aroma was coming up too strong for me. Now, on to the (few) pluses. Add-ons--I like that mushrooms and jalapenos (and a few other "premium" toppings) are "free" add-ons (albeit the cost is factored into the burger, even if you order these premium toppings or not). One thing, though; I would have preferred the jalapenos to be sautéed (like the mushrooms). Less grease--Some refer to the patty as being dry, but I didn't mind the low fat content in the meat. Not-so-"little"--After ordering the "little" burger, I had flashbacks to Fatburger's menu change. Their "tiny" (or maybe it was called "small) burger was really teeny-tiny; Five Guys, not so much. In fact, their "little" burger was quite large (again, though, insert my quip about the price). By the way, I noticed people love comparing Five Guys to In-N-Out. However, if you're in the area, check out The Habit (one on McBean, another on Newhall Ranch Rd.). Burger-wise, it's better than both. And, their combo (burger AND fries AND drink) is, I believe, right around $6--not $10! read more

Over Rated...I will never return to this place for burgers & fries. A Jumbo Jack & fries from Jack In the Box has more flavor in their food. The only flavor I got from my burger @ 5 guys was from the toppings. The meat was bland...no flavor what so ever and the fries were even worse. The fries were limp, under cooked and flavorless. Instead of going to a place that looks like In & Out, just save your money and go to In & Out. read more

Five Guys Burgers provides a warm and friendly atmosphere that welcomes you to the restaurant. There service is welcoming and friendly with all the workers making sure everything is great with you. This location may seem like a new version of the local In-N-Out Burgers however they provide music and peanuts that helps past the time and enjoy the comfort with friends and family. The burgers are cooked to order and they offer a variety of condiments that other restaurants don't supply. The burgers are juicy and delicious and come out fresh the way you wanted them to be. The fries are made perfectly and has the right amount of spices to give it that Cajun taste. Overall Five Guys is the restaurant that is perfect for lunch or with a group for dinner. However the one thing that really bothers me about the restaurant is how they know there burgers are good. So good that the entire interior or the restaurant is filled with comments and criticism from websites and magazines all over the country. Some reviews go back as far as 1998. Even the bathrooms have material about how enjoyable the burgers are. In-N-Out is a popular restaurant and there burgers are delicious but they don't flood the interior with reviews and comments. This doesn't change the fact that Five Guys burgers are good. I really enjoy the service and burgers they provide. It just feels like they brag about how good they are. However I strongly suggest to try Five Guys Burgers out and ignore the decoration. These "guys" know exactly what there doing. There interior reviews don't lie. read more

I am a huge fan of In N Out and I also am a huge fan of Five Guys. The little burger is big enough for me and I love that you can customize your burger. The employees are friendly. The place is super clean for being a fast food place. I'm not a fan of the fries but I'm very picky when it comes to fries so that's not a big deal for me. Will definitely be back! I love a good burger and nice employees! Even the guy sweeping the floor asked us how it was and how we were doing. Love that! read more

I don't understand . I really try to give this place a chance but it's the service that is a turn off . On slow days they have 5 people working and it's takes 20 mins to make a burger and fries! 4 people sit around and gossip and one cooking. Most times I know they take longer I will call in my order ahead of time and give them plenty of time to get my order ready and when I go to pick it up they still do not have it ready. Sometimes even worse when I've called in the order they forget to put it in! I'm done with this place. read more

Parking is hard to find in this busy mall... You usually have to drive up and down the aisles, even on a Tuesday night at 7pm. Only 10 tables inside two outside, floors are sticky, hard to tell if they're really dirty or clean with their brown tile floors. The cashier, Zachary, was fast and courteous. Single hamburger and cheeseburger, one regular fries, and two small drinks were $20 . You can order your toppings, like subway... But the burger wasn't anything special. The fries have their skins on, which is a nice touch.... But they were greasy and soggy, but fairly tasty. One slice of Kraft singles for 70 cents more... Not really worth it. They still have free peanuts in shells for appetizers. Oak Formica top tables and wooden chairs were okay, and they have decent lighting. read more

I love their food, the buns are sweet and their fries are pretty good too, so I have no complaint about that at all. Depending on the time and day that you go it can be really busy so be ready for that. But what I've noticed is that the staff is either very friendly or very unfriendly, usually not in between. So when I went in the last time, it was slower and we sat and waited for our food, but for whatever reason didnt hear our order number being called. When we eventually did go to pick up our food the lady made a point of telling me that it won't be her fault "if the food is cold because we have been calling you for 5 minutes now." I know it would have been out of their way to get our attention but considering there were only two parties in the store it seemed lazy of them to not at least yell our number a little louder. read more

Fast and friendly service. I ordered my burger online but arrived earlier then the time that I said I would be there. They quickly jumped on my order and had it out to me. read more

Great burger, amazing cajun fries. It is a little on the expensive side for a burger joint though.

By far, the BEST "chain" burger and fries there is.

Burgers are great. Fries are ok. My 6 year old also loves the burgers (and the fries).

Not as good as In-N-Out, but good burgers! Cajun fries are great and they give you a lot!

Burgers are tasty but way too messy and soggy. Fries are just okay. Portions are good. Atmosphere is bad...feels like you are in Costco or something. Prices are much too high for what you are getting. Okay, but way over-rated. read more

Great burgers today. Everything was sizzling hot and perfectly cooked. The fries had just the right amount of salt. Could not have been better. I wish they toasted their buns, but that is my only criticism. They were busy, but everyone moved through the line pretty quickly. We will definitely be back! read more

Every visit is a good one and the crew is the best. Very friendly and focused on customer service. Clay seems to run an efficient team and Vince & Eric are the fastest with smiles while being very friendly. Definitely will tell friends and business associates to eat here. read more

Burgers are a 4 out of 10.. well that's my opinion but I thought it would have a real unique taste, especially since there's alot of bragging all over the walls from review and awards and what not. . Also it's expensive, a lunch meal for me and my sister turned out to be a little under 22 dollers... my first time here and honestly my last.. read more

Not sure why you came out West. Worst burger and fries I've ever had. Take a pass on this establishment, a fast food burger beats this place. It does not live up to the hype. Hope you're experience is better than mine. read more

Great hamburger made your way and fries cooked with peanut oil to add a distinct flavor, but a bit pricey.

Best burger joint ever... Hands down. Fries are crisp, burger fresh grilled, all the fixins you could ask for. Used to be an In and Out guy but no more. read more

The Food is INCREDIBLE! Really what else do you need? The variety is there so you don't have to have the same thing every time you walk in, service is excellent, store is always clean. I only have one minor issue with this store, each time I go the person calling out my number kinda mumbles it, so its hard to tell if my burger is ready or not. Minus that its an awesome and cheap edition to the mall's otherwise expensive dinning options. read more

Sorry the burger photographs on the wall are better than the actual burgers. While they give you lots of things you can included, the actual burger is thrown together by a bunch of kids who act like they're making hamburgers on an assembly line. read more

Wanna be In-n-Out if you ask me (but let me clarify in-n-out is far better, and less expensive). Where was the meat? I was expecting more, the produce was not fresh, and the burger all together was very bland. The cajun fries were good on the other hand, but thats not enough for me to warrant a return visit. read more

Funny Five Guys experience: On my first (and so far only) visit, I ordered a "little" bacon cheeseburger. I NEVER take the top bun off a burger to check that it's "okay," but this time I did. It was a good thing too, as they forgot to put the hamburger patty on the bun! I had the bacon and all my requested toppings, but no meat. The girl at the counter got me another little bacon cheeseburger right away. This one didn't have my toppings, but since everyone else in my group was half-way into their meals, I just let it go. The burger was good, and the staff quickly fixed their error. I will go back again. read more

Very friendly staff. Quality food as usual. You pay a bit more than in n out, but the quality of the meat and the variety if flavor is worth the extra dollar or two. The fry portions are superb. But mainly for this location, great friendly courteous staff. read more

Good food. Of course you can find cheaper burgers, but these are very tasty if money is not your main deciding factor. It's like they're medium/ medium well cooked, instead of well done. Fries are pretty good, but not amazing. I like the free peanuts and the Coke machines are pretty cool - the ones with the touch screens that offer loads of different flavors and versions of drinks. The layout of the tables is slightly on the cramped side, but overall pretty good. They have some outdoor tables too, and there are high chairs available. read more

My boyfriend and I traveled down a few miles to Five Guys because he was craving a burger from this location. We walked in a little after 11am when they opened, so it was empty (better for us!). We were obviously helped right away and I was very happy with the service we received. The staff was friendly and even suggested ordering a smaller fry size because of the price. We ordered a single drink and when we went to the high tech soda machine to choose our soda, the nozzle broke upon dispensing. The staff gave us another cup right away. As for our burgers, they were pretty good. I ordered a smaller burger with ketchup, mayo, and mushrooms. It was a little too greasy for my taste, but the mushrooms tasted delicious on the burger. The fries were great and I loved the peanuts you were able to grab before your food arrived. I would mostly recommend this place for the service (although you can't actually eat the service) but the food was nothing too exceptional for my taste. read more

Went to five guys looking forward to some great fries. They aight. Go anywhere else for better ones though.

This burger joint is not the best but it's dame good. Very satisfied with the burgers and fries. Try this spot and you won't be disappointed. read more