Yesterday I was catching up with an old friend and after losing track of the time we found ourselves looking for dinner in Thousand Oaks, on Sunday night at 8 pm. More often than not you'd be hard-pressed to find something other than fast food open at that point. Both of us had been wanting to try Five Guys Burgers and Fries for quite some time and thought this was as good a time as ever to go.
I'd heard many things about this chain in the past since I found out a location was opening in T.O., you have all probably heard the same things: burgers comparable to In-N-Out, big servings of fries, and peanuts. Rather than writing my own ridiculous narrative of my first experience at Five Guys, I'd like to attempt to justify this place to people who would otherwise be deterred by other Yelpers' less-than-positive reviews.
1. Cost. Yeah, it's expensive. Ok, so don't go eating there all the time. I still think the quality and taste are more than good enough to warrant an occasional visit, especially when you're looking for a good burger. You'll see that you can choose your burger and just go nuts with free toppings from a list of veggies and condiments that's about as long as Subway's. Could it be that maybe the reason why the food costs a bit more is because customers might order a bacon cheeseburger with (and I quote from Five Guys' website):
* Mayo
* Relish
* Onions
* Lettuce
* Pickles
* Tomatoes
* Grilled Onions
* Grilled Mushrooms
* Ketchup
* Mustard
* Jalapeno Peppers
* Green Peppers
* A.1.® Steak Sauce
* Bar-B-Q Sauce
* Hot Sauce
The last five are optional, everything else when ordering would be dubbed "everything." That would be pretty damn generous of them to offer all that on a burger to each consumer for the same price as In-N-Out. Everything is fresh (green peppers on the bacon cheese is a nice touch) so I would assume they're just trying to cover their costs. Duh.
I will never be one to turn down free toppings, but if you're a picky eater who will cancel everything on their burger except a slice of cheese, some ketchup, and maybe some pickles... then no wonder you're disappointed with what you got because you just ordered a McDonald's hamburger from Five Guys.
2. The fries are generous, both in serving portions and size of the cut. A bit on the greasy side, but still tasty with the cajun seasoning or plain with some malt vinegar or ketchup. It didn't hurt that last night I was accidentally given a small order of fries even though I only ordered a burger and a drink with the intention of sharing the large fries my friend had ordered. It may not be a good thing for the workers' rep, but I always enjoy it when that happens to me, you could be next! I wonder if they will do well-done fries like In-N-Out does to solve the soggy/soft issue people have.
3. And lastly, the peanuts. I thought it was weird at first but the peanuts are good. And they make for interesting conversation, at least on the first visit. Me and my friend contemplated how we could unload two of the dozens of 50 lb. sacks of peanuts into my car from their resting place in front of the cash registers. "Hey," we could say when we are inevitably detained by employees, "it's all you can eat, right?"
Apparently there is a liability issue with the number of people, especially kids with a peanut allergy, so you cannot take peanuts outside the restaurant. Which is fine by me, I'm just glad not to have a peanut allergy.
*side note*- someone remarked how filthy the inside of the restaurant was. Unless that yelper can be more specific as to what made the interior less than desirable, then I can only assume he meant the state of the floors. I suppose it is customary to sweep all the peanut shells and skins onto the floor. I myself am OCD about keeping things clean, but I suppose this is their gimmick, not unlike being able to dump a steaming bag of seafood onto the table at Boiling Crab or wherever.
So yeah, I think some people are being a little unfair, at least on some of their complaints where it becomes more of a personal preference, rather than an issue that would affect all who visit the restaurant. I am inclined to agree with them that it is expensive and that there has got to be a better way of keeping the place tidy (My heart goes out to that poor worker dude who must perpetually sweep the floor his entire shift). Those of us lucky enough to live in proximity to In-N-Out have been spoiled, especially me, so I am just glad for a worthy competitor like Five Guys to keep me from getting sick of burgers altogether. read more