I have called numerous times to get help with a coupon. The customer service rep just keeps repeating herself about the coupon and she just states it's out of date. Well, I called the date this happened and it's been almost 2 months and they haven't done a thing about it. I asked to speak to a supervisor and they don't give me a supervisor. The customer service rep was useless. They shouldn't offer coupons if they're not going to work on the app. And they should train their customer service reps to be helpful, not just keep repeating a prepared statement that doesn't help anyone. They're just ignoring the customer. read more

Five Guys - Coupon. - Burgers Near Me - Shrewsbury, Massachusetts

I love this place! All the staff are so sweet and quick to help, even when it's busy. They also all have the best attitudes. The dine-in area is generally clean and workers are continually cleaning. The burgers are made fresh and super filling. The meat is juicy and flavorful. Plus, peanuts are FREE! Literally my most favorite burger place ever! read more

Five Guys - Regular Cajun Fries, Little Bacon Cheeseburger - Burgers Near Me - Shrewsbury, Massachusetts

These guys are the best I have experienced anywhere as far as any Five Guys customer service is concerned, friendly and courteous always! STRONGLY RECOMMEND THIS LOCATION. read more

I live across the street. I love their burgers and fries!! Never bought anything else on the menu.

This is the best Five Guys I have ever been to. Every order I've received has been correct, and seems to be made with extra care compared to other Five Guys locations. The staff here is very nice and they make me feel appreciated and cared for as a customer who comes here regularly on my break. There is never a long wait for my food as well. The restaurant itself is always very clean and is always a nice safe environment to eat and relax. Best fast food and service in Shrewsbury for sure. read more

Very clean, workers there are positive and friendly, they provide quick service and good menu

I am giving 5 guys 1 star because you are open until 10 o'clock but when you see a customer walking up at 9:45 you jump over the counter to lock the door so no one can come in that's real good customer service read more

I ordered a burger the bread was really soggy the fries were so salty i couldn't eat them.

Great crew! The staff was so friendly and efficient even when we were being indecisive. Great burgers.

Five Guys to me started the realization you can get a fast food consistency but with a better quality burger. Your are going to be waiting longer than a drive through, but you watch it made in front of you and the process you can tell is not just something nuked and slapped together. I am always a bigger fan of the fries than the burgers though. The bun usually gets crushed, and with so many other quality burger joints chaining out now, I usually don't look to Five Guys as my first choice. I will say I do like their fries more than most other places, but the side is never the reason I show up to a place in the first place. As Five Guys goes this location is decent. Mid size location and adequite seating but can become standing room only on a busy day easily. Fair amount of people were there the day I stopped in, but my meal was no more memorable than other times I've been to Five Guys. read more

Five Guys - Bacon Cheeseburger: All the way - Burgers Near Me - Shrewsbury, Massachusetts

Five Stars for Five Guys !!!! love free peanuts and so does my little girl ... its a great place ... you would have to be a vegan or something lol, not to give 5 stars read more

Ordered while driving through the area, Probably about 15-20 minutes before we arrived at the location. We paid for our order and waited probably about 45 minutes for two burgers and one order of fries. There were 5 people working in the back, and barely anyone in the location. Workers seemed unbothered that it took close to an hour to make two burgers. Probably the worst experience I've had at a five guys. Update : our food sat for 45 minutes, and it was cold. We asked for fresh fries, and there were none prepared so we got to wait a bit longer for fresh fries and cold burgers. If I could give 0 I would. read more

Sometimes when I'm craving a burger I come to this location and it's sooo satisfying! The food is always fresh and ready quickly and the employees are friendly ! my orders have always been correct and when I order through the app they always make sure to make the fries fresh when I arrive. So sweet thank you (: read more

Five Guys - the interior of a fast food restaurant - Burgers Near Me - Shrewsbury, Massachusetts

Great food! Cooked specific to your needs! Food was fantastic! Fries cooked to perfection!

My son brought home burgers and fries tonight. First off, the burger was a disgusting mess. The bun was actually bent back over itself because it was not properly wrapped. The onions were chunks about a half an inch thick and were so many that the smell of them permeated the kitchen BEFORE the food was plated. The bun does not generally hold up well, the burger is nauseatingly greasy and the cheese is velveeta-esqe! Oh, the real shame about the management of the local place is that the person in charge of salting the fries must own stock in the Diamond Salt Company. You can get a better burger almost anywhere. read more

food was okay, custom service was really good, my favorite part of the resteraunt was the free peanut, and the cajian fries.

forgot my grill cheese, discriminmated and gave the rest of the people I was with food and didn't give me any, they thought I was too obese for grill cheese and just because I accidently dropped keychen in this establishment. the vibe was so discriminating read more

I finally got the the chance to check this place out for myself. (heard mixed reviews) I ordered a Little Bacon cheeseburger with everything on it. It tasted FRESH, a better choice than a burger from McD or BK but other than that nothing special. We got our burgers in about 5-7 min- they have free peanuts to snack on and you can even watch them prep burgers while you wait. I think next time ill pass on the everything toppings and opt for only a few things - all the toppings on the burger made it way too busy and it took away frm the burger patty. Cajun style Fries: We ordered a regular for $2.99 and got a heaping portion in a brown bag, way more than enough for 2, could prob feed 4! Yes, Five Guys we love our fries greasy but i'd enjoy your fries a lot more if I didn't have to see the oil seeping thru the brown bag. But hey it's cooked in peanut oil, no cholesterol, makes it better right? lol Burger, fries & a drink - $10. Would return but not anytime soon. If you enjoy old fashioned burgers and hand cut fries, this would be the place for you! read more

Five Guys - Menu - Burgers Near Me - Shrewsbury, Massachusetts

Make sure you check your food before you leave. I asked for a bacon burger and I got home 15 minutes later to find it covered in cheese. I'm lactose intolerant. $10 burger in the trash. read more

I don't mind having to get out of the car to get my food because it's well worth it, unless of course you are allergic to the couple of hundred pounds of peanuts that greet you when you walk in. Amazingly consist ant no matter which franchise I have visited. It's a fairly simple menu, burgers, cheese burgers and bacon cheeseburgers, small (one patty) or large (two patties). OK, yo can get a grilled cheese or hot dogs, but that's not why I visit. The french fries are huge. No matter what size you order, you can bet there will be a ton more in the bag then what fits in the cup. Today was great, got there around one. No wait to order, which cut down on my wait for my order. That's right, they don't cook your burger till you order. This may turn into my go to over the Worcester location. read more

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Me and my dad went to five guys and Kimberly took care of us? She made us fresh fries after batches were burned and made sure we were content with the ones we got. She was cheerful and so very sweet. Thank you Kimberly read more

Almost let this one slide. Service was rude... okay fine, I get it... but not really. If chick fil-a can say, "my pleasure" maybe five guys staff can at least say, "whats up guy." Anyhoo... guy taking orders can learn to smile. Still, I get it. (People have bad days). Everyone else was cool. Forgot the shake and politely replaced . Almost didnt place this review until I saw bathroom.. boom! read more

Five Guys - Burgers Near Me - Shrewsbury, Massachusetts

I had Uber Eats delivery as I am home pending a covid test and man, those fries are the best. So freakin good! And the shake--- Yummers! I had a coffee chocolate Oreo one ... okay so they forgot the straw... not worth taking a star away! The burger was great too! Hit the spot! Was probably my caloric intake for three days but what the hell. read more

Hours say 10p. Went there at 945pm on Tuesday. Kitchen already cleaned. Can't make any food. Bad service! Ridiculous.

A five guys burgers and fries that forgets to put the patty they yell to each other to put on the grill...then get mad at you for calling them out on it read more

To keep it simple and to the point... 5 Guys is the best CHAIN food establishment/franchise that you can get a quality burger outside that of your own summer backyard BBQ. I always think about eating 5 Guys for hours and arrive drooling and with eyes bigger than the stomach. Every. Time. Resulting in a regular burger order instead of the single.. a shake and large fries. It should be noted that a large fry could satisfy yours and a friends starch craving and have left overs! Yes they are greasy AF but that's because of the natural peanut oil used, it has to be applied liberally! And it is quite a unique taste with the malt vinegar. MM! I don't know why but you just have to have it WITH the burger and then its the full experience. I literally do not eat American Cheese, nope not even a grilled cheese - my only exception? Yiou guessed it - a burger from 5 guys with pickles, tomatoes, lettuce and a touch of mustard. Thats that. So good! So satisfying! Never leave hungry ( where'd i park the Forklift?) Nice touch with the multi-flavor coke products soda machine. I still think those things are from the space age. I have mixed too much orange coke with raspberry ginger ale maybe once or twice. Sleeper : COFFEE SHAKE. read more

Five Guys Burgers and fries.My Vote is in for best fast food burger that has ever been! Five Guys is number One,hands down said and done. I also give props to their dogs and shakes. You must make the drive,whatever it takes. read more

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Always same problem. I put online order last night to pick up at the restaurant it's said the food will be ready in 7 minutes took me 15 to get there and the food still not ready 10 minutes and still not ready. It's always the same issue every time I put order online I go there and I have to wait more time. Managers need to look at this read more

Have been eating here probably 15 times over last 5 years but not much lately.  Burgers are tasty and you can load up with toppings at no extra charge.  Quality is good but cost is a bit pricey.  $8.50 for a Regular burger which is a double burger.  They also have a Little burger which is their single burger at $5.50 ish (not sure of exact price). My main issue was the cost of the fries.  I ordered the Regular size which is their medium for $4.99.   What I received was a 10oz cup of fries...meaning not very much for 5 bucks.  Fries are good (bit salty as others have said). They use to over fill the cup into the bag regardless of size so either they forgot or have stopped doing it. The larger size for $6.50 is quite a bit more fries than the medium. A better value if you want that many. Overall, no complaints with the food or the staff just wish it was a bit less expensive. Sent from Yahoo Mail on Android read more

Other 5 Guys' I've been to have been better. I had the bacon burger. Not sure whether it was the burger, or all the toppings I had on my sandwich, but it tasted like liver. The service is good. We hit there during the rush, and they still got the job done in about 5 minutes for my family. The pop dispenser is the coolest. Can make mixes on most any flavor pop you choose. read more

As far as fast food burger chains are concerned, my opinion is that 5 guys blows the competition out of the water by offering great value in the way that Chipotle does for fast Mexican. For 5 dollars I would be hard pressed to find such a generous portion of scrumptious burger anywhere else. With this in mind it is important to remember that this is a chain and not a fine dinning experience. If you are looking for a purely sit down meal and want to spend a few extra dollars I would recommend you go somewhere on Shrewsberry st. Although the menu is limited primarily to burgers and fries, and if you are vegetarian or looking for other food options you will have to get creative, what is offered on the menu is very good. Pioneering in the emerging market of fast casual dinning, 5 Guys can get you in and out of the door in a matter of minutes if you are in a hurry, but will make you feel comfortable if you wish to stay. My experience with the music and atmosphere has been very positive. The songs they play are on commercial free radio and the variety is quite good and fun to listen to. As a testament to the quality and freshness of their food, the fries and burgers are made in front of your eyes and comes out hot every time. If you are at all like me and are a fan of toppings, a wide and delicious variety is offered at no extra charge (this is where the value comes from). Furthermore the cashiers are quite friendly and you can get free refills so always order a small drink if you are staying to eat your food. Important notes: the Cajun fries can be overwhelming, therefore ask for the spices on the side if you order them so you can regulate how much you put on them. P.S. If you are an addict like me you can order ahead on a smartphone using the 5 guys app :) read more

This has been one of my most frequented spots since I moved to Worcester for the past year. I've never been a big fan of burgers until UBurger in Boston. After trying Five Guys, I decided that it's pretty good and decided to come back now and again. Although I still prefer UBurger. The junior burger is enough to fill me, but order the double if you're a big eater. It's tasty enough that you'll finish the whole burger before knowing it. I like that you can load as much toppings on as you want without any extra charge (UBurger does charge for most toppings). The fries are good and they always give you an extra scoop or 2 so no need to order a large fries unless you have 3 other people to help you gobble it down. Go enjoy your burger! read more

everyone is sooo nice here. i was honestly impressed at how happy all of the employees seemed. the burgers are to die for, especially for a fast-casual restaurant like this one. interesting atmosphere all around, great vibes! read more

Five Guys - a paper cup with a straw on a table - Burgers Near Me - Shrewsbury, Massachusetts

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I finally gave in to all the hype and tried out Five Guys. I expected to be transcended to another world given all of the raving reviews, but honestly...it was meh. The burger was fresh, juicy; but very messy to eat. I hate eating hunched over my plate in hopes of not messing myself. Taste was on point, I must say. The fries were underwhelming. Too soft, soggy. If you like them like that great...I prefer crispy fries. I considered dropping by McDonald's on the way home for a replacement order of fries. The customer service was very good. While I am glad I went, I doubt that I return for a second meal. read more

Very good burgers done fast. While I'm not a fan of their fries, everyone else I know swears by them, so I'm chalking that up to personal preference. You walk in, grab a bit of peanuts (be careful anyone with nut allergies, this place is hell for you), and order your meal. They have burgers, burgers with cheese, other burgers, and if you don't eat red meat they have a burger without the burger (imagine a burger with all the toppings like peppers, etc just without the burger). Basically, if you're a vegetarian, there's really nothing here for you. You can get fries, but as I said I'm not as much of a fan as everyone else so i can't really speak to that. Generally after ordering, it's about 5 minutes before the meal is ready, and you can either eat there or skedaddle. One thing I really like about this place is that all the toppings are 'free.' I say this because even though the burgers are expensive, you don't feel nickle and dimed whenever you add a topping to your burger. As I said however you are already paying for them up front, but it makes you feel nice. If you aren't already aware, this is not the place to go while on a diet. I shudder to think of how many calories the burgers and fries are, but I find it to be a nice treat when I'm not worrying about calorie-counting, and just want a delicious, greasy burger with some quality ingredients come by Five Guys. read more

This particular location is really consistent. I went in with a group of seven and I was totally satisfied with the quality of my food and the speed at which it was served. Despite the name, there are a surprising number of options on the menu. I stuck with my favorite, the "little" cheeseburger (which means that it only has one patty instead of two) with "everything" (which is a combination of toppings listed on the menu board. Because of this, it was a big burger despite it's one patty). I also got "little" fries (which is a small order), which was more than enough food for me. The food is fresh and hot off the grill, the staff is friendly and accommodating, and they have free peanuts to munch on while you wait for your food. read more

Five guys is definitely my favorite chain burger place. Freshly made burger with my choice of toppings and the absolute best fries. Not to mention they have malt vinegar which is the best on fries. Their burgers are big and their fries are over portioned. I mean they not only put the size cup of fries you want in the bag but they also pour an extra scoop in the bag. A large fry can feed 3 or 4 people. The shakes are wicked thick just the way I like em. Definitely pricier than other fast food places but you get what you pay for right? read more

Slowest service ever!!! Ordered online and pickup.. what should have been easy and quick took over 15min of my special needs child and I waiting for the order to be finished. Employees were too busy goofing off instead of taking care of their customers. read more

The place is nice for eat lunch or dinner. Luis work as cashier/ take a order, he is nice and very friendly with me. Very easy to order with gesture cuz he know I'm Deaf. Its easy to order without pen and paper. The place are clean and organized. read more

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Don't waste your money. This is the third to go order in a row they have screwed up. Our food sat there and no-one called us so by the time we got the orders the food was cold and soggy - and the order was wrong when we got home. We called to complain because this was the third order with mistakes and the guy actually yelled at my husband and told him he shouldn't have left with the food if it had taken so long. I could hear him across the room. Really buddy? We don't work hard to throw good money away to have some little twit yell at us because hes not happy flipping burgers. We could have gone out for burgers for the amount we spent and been treated nicely. mistakes happen but after the attitude i'll never go to a 5 guys again. If McDonald's can figure out how to get an order out quick and correct and be nice to its customers it's not too much to ask the same from 5 Guys. The burgers aren't anything special for the price - next time I will be getting a Burtons order to go. At least they are worth the money and the staff is nice. read more