What a wonderful Five Guys experience! Definitely will return to this one. It is located next to Chipotle. The Five Guys has a parking lot. It is in the area off Pooler Parkway with Sam's. Upon entering my friend and I were greeted by all three people behind the counter. It was around 5. I was grabbing food for myself to go. The employee who took my order was in process of being trained. Her manager was incredibly supportive of her. She watched her and helped when needed. But did not hover. She let her learn by doing. And told her that she did a great job after she took my order. It was wonderful to see such great care and interactions between manager and staff. I wish more people treated their staff with the care I saw with the way she was speaking and helping her two staff members. My food was correct and delicious as always. Five Guys food is delicious! The floor was a little sticky. But they were busy preparing food and a rush of people came in after us. The tables and chairs were all clean. So was the soda, and area with ketchup and extras. There are restrooms inside the restaurant. read more

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Lower the prices, $9 for a cheese burger is ridiculous! Faster service, I ordered my food at 12:43 and didn't get until 1:07 Will not be back again!! read more

Stopped in for our last time. I used to say that Five Guys was the best there was and as of lately, nothing but disappointment! I'm so mad that we spent $37 on dinner for 2 for a pick up order, had to wait way longer than anyone who ordered in line as I watched waiting for our order, and when we got home, the burgers were so dried out, with many toppings missing on each and fries that were way over salted. Too many good restaurants popping up in the area to waste money here. read more

Five Guys - So much cheese! Bacon Cheeseburger - Burgers Near Me - Pooler, Georgia

Service was terrible. The guy who took my order was very rude and seemed either new or unsure of what he was doing. I politely said I only wanted one soda, but he responded with attitude and insisted I had said two. I then stood at the wall waiting for my food for over 20 minutes. While waiting, I witnessed another customer ask for a receipt, and the lady made a face, grabbed the receipt with attitude, and handed it over. When the customer kindly said, "Thank you very much," she replied, "Absolutely," in a very sarcastic tone. The lady cooking was also using inappropriate language the entire time and had an attitude. They said they didn't want to take orders because everyone had to cook. Two service members walked in and were also told they couldn't place their orders for the same reason. Overall, very unprofessional and disappointing experience. read more

The food was good, but the store was out of ketchup. How does a burger place not have ketchup? I normally like the fries, but these were not very crispy. They were nicely salted. The burgers were good. I had one without the bun, in a small foil pan. Lots of toppings. Service was fine. read more

This five guys oughta be ashamed of themselves. The owner of the franchise may need to put his eyes on the management position. I was just treated so rudely that it made me fear that something might possibly have been done to my food so I canceled my entire order and got a refund. The manager who was being rude to me already knew why I canceled my order when I first asked one coworker question why but when the manager who was rude to me, he knew not to even ask me any questions and just return my money. I now have to mark this as a location to never get food from again until serious management positions are changed. All I did today was come and order food spent my money and yes ma'am no sir respectfully and this is how I'm treated . read more

Loved the grilled cheese sandwich but skimpy on the fries. Fast and friendly service. read more

Five Guys - Little fries are getting smaller these days. - Burgers Near Me - Pooler, Georgia

There was a manager in there that i saw being extremely rude to a customer. I understand that working in fast food can be a hassle, but that's no reason to take it out on a customer. She looked like a late 20s early 30s white lady with dirty blonde hair. I feel really bad for the customer who had to endure that. read more

Drove 25 minutes to pooler because my 10 year old wanted to celebrate a special occasion. He wanted a world famous 5 guys burger. 645 on a Friday night and they were closed...??? I came by another time 20 minutes before closing and the door was locked and they were closing down inside. I pointed to my watch and showed the employees they were closing early and the motioned for me to go away. Only ate here once and the food was on par with the other chains I've eaten at but the two other times I've attempted to eat here I was turned away DURING BUSINESS HOURS. read more

Five Guys - Disappointment - Burgers Near Me - Pooler, Georgia

I have always liked this establishment as a fast food eatery. And whenever an opportunity arises to drop in and eat, I'm always on board. The burgers were fresh, the service was good, and the dining area was clean and well-kept. An associate was sweeping the floor and cleaning the tables. If I do fast food, that is a concern - the dining area must be presentable. If the dining area is a mess, what's happening in the kitchen? Before we opted to eat here, we went to Chipotle, which was next door. Unfortunately, the place was so messy we left...IMMEDIATELY! The tables were dirty. There were cups and straws under the soda dispenser, and trash was on the floor. It was awful!!!! So, we ended up at 5-Guys. We have never been disappointed yet. Another winner! read more

I ordered a grilled cheese add a burger. No Mayo, took it back and they told me this is how it's cooked, they can't cook it any other way. It's clear from this picture it was put on after it was cooked. Said they could only make me a regular burger, so they did and that was wrong as well. Terrible customer service. read more

Five Guys - Grilled cheese add burger - Burgers Near Me - Pooler, Georgia

Five Guys has officially gone fast food! It used to be considered a dining restaurant as it is priced as such. I understand we have inflation but a $11 burger and $7 fries is absurd. I think there is a reason you don't see recent accolades posted on the wall but only things from the early 2010s. They don't try any longer. Gloves need to be changed when you touch receipts, the register, your glasses, etc. Hair nets need to be mandatory for those with long hair. Fries and burger do have the Five Guys taste as it is a chain restaurant but has great food. Shared parking with another restaurant but spaces are ample. Service was fast but workers are doing it at a rapid pace so friendliness is non existent. Plenty of seating insides as most orders were to go. This one is Five Guys familiar but if you have the option to go elsewhere, then do that. read more

Five Guys - Little Cheeseburger - Burgers Near Me - Pooler, Georgia

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Props to the crew at this Five Guys. We've all had Five Guys - and we know that the food is consistently delicious - I mean, those FRIES! Stopped at this outlet along I-95 headed North from a week in Florida. The shop is located adjacent to an outlet mall, and it was 1:30 and it was PACKED. You know that feeling of dread that you have when you have a craving a burger and fries and you get there and the line is out the door? Well, I experienced that feeling at this visit. I was close to changing my mind, but decided to tough it out. I'm glad I did. The crew was rocking! And it was like clockwork. The line of 20 people ordered in less than 5 minutes and the food came out 5 minutes later - just as ordered, neatly prepared, piping hot and with a generous portion of friendly good cheer. Keep up the good work - I'll stop here for next trip for sure! read more

It's kinda hidden near the on ramp to 95. But the location is an easy in and out. As always, they never disappoint. The food was hot and tasty. will return..just wish they would come to Statesboro read more

After being a fan for some time, I was recently disappointed by the customer service received at the new Five Guys located at 2120 Pooler Pkwy, Pooler, Georgia. After finding the store manager to be unresponsive to my concerns, upon taking the matter to the regional manager (?), things didn't improve as this gentleman took more issue with my reference to the establishment as fast food than my complaint over the store manager's unprofessional attitude when I complained about not receiving the correct order for which I paid. Correcting me, he made it clear they were not fast food, after which he made what sounded like a half-hearted promise to speak with the store manager. Ending the call, to educate myself as to exactly who this business was, I looked up Five Guys Enterprises, LLC (doing business as Five Guys Burgers and Fries and Five Guys). Given the manager's indignance, I was surprised that their website defines them as an "American fast food chain focused on hamburgers, hot dogs, and french fries. The fast food chain moniker is also associated with them on Wikipedia, showing their headquarters in Alexandria, Virginia. As for the food that day, our fries were good, but the burgers were dry. Moreover, although we tried to enjoy our meal, the upsetting incident was not conducive to dining, and my significant other and I left, as I threw half my burger away. Incidentally, numerous Five Guys are franchises. In such cases, one might find services and rules inconsistent with corporate objectives. However, my call to the corporate office in Virginia disclosed this location to be a corporate facility, not a franchise. Very disappointing; one thing that isn't consistent with fast food is the cost of a Five Guys burger. That may be what confused the manager. read more

Five guys is always good. The prices have went up a lil in this inflationary times, which means just going to a lunch could put you back $15-$20, which is pretty expensive to me. Freestyle Coke products, milkshakes, & more. Indoor and outdoor seating. read more

We have gluten sensitivity and ordered a lettuce wrap and instead got a box. Terrible idea. Please provide gluten free bread option read more

Five Guys - Bowl instead of the ordered lettuce wrap. Need gluten free bread option - Burgers Near Me - Pooler, Georgia

My first experience with five guys and I love burgers. I am sort of torn... I'm weighing an excellent meal with the $23 bill? For one? I had the regular burger with cheese and a small fry and Coke. The burger was excellent. I don't think I've had anything better... I think they're about 25% above the price point for that meal. Whataburger & In-N-Out are on the same level but at a lower cost as I remember. WHAT really got me was the obligatory tip at the end when I paid my bill. I notice they were looking for help and we're paying $18/hour.. I just don't like the idea of walking up to a counter serving myself and then paying max price for the good food plus paying for the service that I don't get... I will probably go back and I've done some research and it says you can get bacon and extra cheese for no added cost if you know what you're doing and that would make it a little bit more affordable... also, you can I added special sauce and I hear their Cajun fries are to die for? I'm happy that the people are making money there that work for five guys don't get me wrong, but I also like the whopper and I can get the same meal for $8. No it's not as good but I also drive a Nissan not a Ferrari. I definitely will go back, but I won't eat there very often. read more

Pretty good experience. They were pretty fast for a Five Guys. Food was fresh. They had some bathroom issues, but that can be fixed. Good stop. read more

Five Guys - Burgers Near Me - Pooler, Georgia

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I was disappointed today. Usually you are greeted as soon you enter the establishment. I didn't see the manager that I normally see on other visits. It is normally pretty clean inside but today the floors were dirty and the area where you get your condiments was pretty dirty. It was too late because I had already paid but if I had seen the condiment area I would have not had ate there. The manager used to come by the table and ask how the meal was and thank you for your business but again I didn't see him in the store. I have tried admit the burger and fries were pretty good. They were not very busy inside. I will chalk it up to a bad hair day because we all have a bad day but I won't hurry back. read more

We LOVE five guys and order from here a lot. BUT today I found black hairs in my burger and not just one but multiple. I'm not sure if they are beard or not but either way it was absolutely disgusting. And they were all on the lettuce wrap so maybe it was just the person who does the buns and condiments. read more

Five Guys - Burgers Near Me - Pooler, Georgia

My son requested Five Guys for his birthday dinner last night, we arrived at about 9pm and the store wasn't very busy, we ordered a bacon burger plain and three bacon cheese burgers all the way, two large fries and an Oreo shake to go. Everything was delicious as usual and they gave us a ton of fries to share as usual. The staff was speedy and we were in and out in under 15 minutes. We asked for a few more malt vinegar packets and the young lady came out and immediately refilled the condiments. Excellent service and the food was wonderful! read more

My experience was a 5. I brought a group of 14 people and it worked great. We all ordered separately and it was served pretty darn quick. I had the Cheeseburger "All the Way" which is the best all the way that I have ever seen even including sautéed onions and sautéed mushrooms. Nice and messy the way I like it. The fries were expensive but plentiful and very good. I asked for mustard to dip them in and they were very nice about it. The burger was a huge mess and that is what I expect when you put all those condiments on the burger. Price is a little high but not being jacked up with price for extra ingredients is nice. Overall a wonderful experience and I will probably be back next time I drive by there. And I don't think I will change my order at all! "All The Way" here is better than any all the way I can remember anywhere else. read more

Five Guys - Team building - Burgers Near Me - Pooler, Georgia

First time at a Five Guys, food is pretty good, kinda speedy. A bacon cheeseburger with one patty is $7.49, a little fry is $3.59, seriously? A regular soda is $2.49, probably the most reasonably priced of these three items. I don't see my self going back, too many other places to get a decent burger at a better value. read more

The flavors and this salad this was a five guys in Savannah or Pooler Georgia I've noticed that they're not very consistent anymore I ordered a burger with grilled mushrooms extra grilled onions lettuce and tomato on the side I did not get the lettuce and tomato on the side and extra mushrooms and onions it was almost funny anyway this is not a location that I will go to again although on the definitely good side I did get the curbside service read more

My favorite hamburger place for easy tasty and fresh fast food Of course I love the fries there read more

Just simply awesome burgers and fries! Great services! Was clean and fast! There was a few people there but everyone was getting there food right away! One the servers even stop by the table and asked how it was! read more

Tried this place again, but opted not to order the fries since they were so bad the first time. Again the burger was pretty good, except I ordered a cheeseburger this time and behold, they use processed cheese! Nasty tasting processed cheese, It didn't ruin the burger, but definitely degraded it. $8 for a cheeseburger and they can't be bothered to use real cheese. read more

Love the dogs and burgers and fries. Cajun fries are very good. Going tonight for dogs and shakes. Also heard Corporate is closing stores in January so we are going to get our favorites one last time. read more

Waited 15 minutes for an overpriced burger. I ordered lettuce and onion on it and got one wilted lettuce leaf and three quarter inch pieces of onion. I won't be going back. read more

Ordered Uber delivery the other day from five guys couldn't get out because I had to little babies and my husband was exhausted to go pick it up anyways did you leave as quick the sandwiches were actually good and except mine was kind of shaking a little bit I don't know what you're looking for the price of money can go wrong I didn't order anything else. read more

Got up to place our order...no lettuce. 37.00. For 2. The sign outside says they start at 18 an hour. The machine asked for a tip...really? The no ice. I asked a worker and got a 3.25 an hour answer. read more

Never again. 16.03 for a burger and SMALL fry and NO DRINK. I dont care how good it is, I could have went to a much better place and got a better deal. Not to mention, everyone in this restaurant seems to be allergic to hospitality. 1 of which was downright rude. I'll spend my money elsewhere. read more

Awful! Awful! Awful! I've visited this location more than once trying to give them a chance. Unfortunately the results have been the same. The food tastes fine while you're eating it, but later it's anything but. Unless you want Montezuma's revenge or to reenact a scene from the Exorcist I would recommend looking elsewhere for a meal. read more

Before walking in they had music outside and it was cranked up pretty loud considering it was only 11:15 A.M. Hoped it would be better inside but it was as loud or maybe louder than outside. The cashier taking my order, I had to continuously had to get her to repeat what she said because I told her I had trouble hearing her because the music was too loud. I had a take out order, and when I got back to work, I found out that the burger toppings werent as I had asked for. Maybe they didnt get it right because the music was too loud and they didnt hear me correctly. While I was waiting for my order, another employee asked me something, and twice I had to ask her to repeat herself because the music was too loud. She asked if I thought it was too loud and I told her I was in a bar drinking beer at 1 AM, it would be OK but I was in a fast food plaice making a takeout order it wasnt OK. The only response was that they sold beer there , but since I am an aircraft mechanic on my lunch break, I had to skip the beer. I have eaten at other Five Guys in the past but not this one. I do like the cajun fries, but the fries here were nothing like other places. I dont know if the fries were cooked earlier and just sat around, but they were pretty soggy and limp. I like hot and spicy foods, and like the cajun fries I have had elsewhere; but the fries here were WAYYYYYYYY to over seasoned. It seemed as if their goal was to coat every single exposed surface with the cajun spices. way overkill. The employees were pretty clueless, all the times I stated the music being way too loud, they never turned it down. For the price they charge, I felt they could have done better. read more

Stopped by tonight and was very disappointed. I ordered a bacon cheeseburger with lettuce, pickles, ketchup and mustard. What I got was a bacon cheeseburger with ketchup. I can't believe I payed damn near $12 for disappointment. read more

Music was WAY too loud- too loud to even talk to my husband who was sitting beside of me. Size of dinning room made me feel claustrophobic. - this is why I am rating it so low. Food was excellent as normal and the staff was friendly. (Review stars given based on my experience of the place & not made to compare with another lodging/eatery establishment-unless it is part of a chain.) read more

Clean store, friendly customer service, and not a long wait time. The bacon cheese burger I ordered was pretty tasty, but the bun seemed dry...out of all the fast food burgers, this one is second place...cause I love me some in-n-out and thus far...no one beats an in-n-out burger. read more

Always good! Never disappointed!! The best cow I've ever had at a quick serve restaurant. Love the atmosphere! The cool everything to order so everything is all fresh! The employees are always polite! Try the Cajun fries if you haven't! They are AWESOME! Love that they don't charge you for extra toppings! I always have a great experience at this particular 5 guys. read more

Good custom made burgers. The fries are cut on site fresh. Fried in peanut oil.Fresh roasted peanuts in the shell while you wait. Don't go if you are peanut allergic. read more