Five Guys is not your typical junk food, fast food or burger joint. In the realm of burger fans, Five Guys is considered one of the best in America's huge and growing chain burger industry. So much so that the online food industry Food Republic (https://www.foodrepublic.com/2080105/best-american-burger-chains-ranked) ranked Five Guys as 6th in their top 9 best national burger chains. Of all the chains I have had the pleasure, or sometimes displeasure of trying, Five Guys most often tops my list. Burgers are juicy, toppings are fresh and varied, and they really don't take long making them - thus fast offerings - burgers, dogs, fries and shakes! Although Five Guys do offer their regular brand menu and special offerings an admirable daring of having a limited menu in a competitive environment - so they specialize well and do good by it. As an occasional junk food-eater I've over the years dutifully tried everything on Five Guys 's menu quite a few times and love their consistency and quality. So as to make it easy to gauge each of these places, when I do try them, I've devised a scale of 1 to 5 with 1 being outright down and dirty nasty, and 5 being the best a fast-food joint can be! I gauge: 1) cleanliness; 2) quality service; 3) product quality and consistency; 4) convenience; 5) accessibility; 6) taste; and 7) the personnel's attitude and customer service level. I do not review any location without visiting it a minimum of twice. This place scores 4.5 of 5. I will come back and do highly recommend it! read more

They have In & Out beat taste wise. But they don't because a burger, fries, coke and added shake was $29. They need to shave $10 off that. There's a reason IN & OUT has a line a mile long and 5 guys had one other customer inside when I stopped in today. Honestly I can't believe they are still in business. read more

I was told this was going to be the best burger of my life but it was less than average. The fries were good and huge portions. Staff was friendly. The place was clean. read more

The food was good this time. Last time I came here it was not so I was happy to get a yummy burger and fries. The service was insanely slow. It took FOREVER. The dining room was clean. The people working there were nice enough. Just the wait time was bad this visit. read more

Went in the other day, service was quick, food was fresh, it's the classic five guys experience elevated by the fact that frank went above and beyond, due to a communication error potentially on my end, my burger was made with mushrooms, after bringing up my concern to frank, he quickly remade my burger to exactly how I envisioned it. Thank you so much for keeping five guys steps ahead of the competition frank! read more

Five Guys - Double Cheeseburger - Burgers Near Me - Phoenix, Arizona

The best thing is their fries they are amazing. You really only need one small between 2 people as they throw another big scoop in the bag once your order is prepared. I had a hotdog that day and it was ok. read more

Five Guys 7131 W Ray Rd Unit 23 Chandler, AZ February 04, 2022 Food: 5/5 Service: 5/5 Portion size: 5/5 Visit: picked up Lunch for my family wanted Burgers and fries To-Go. Food: we ordered one Little cheeseburger, One Grilled cheese with a single patty added, and regular fries. Service: Pickup order, Service was great and food was prepared correctly and under 10 minutes, service was fast and Lunch for 3 only cost $24 our order was ready when we arrived for pickup at the To-Go station. read more

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I'm stuck at 3 stars because of the price only. Being married to Mr Cheeseburger we go to a lot of places that serve them. I doubt I've paid much attention to a restaurant receipt in years but even I know $ 6.19 for French fries is a little on the high side, especially when the "Entree'" comes wrapped in foil and the fries are in a paper cup. The plus side is a really good cheeseburger, and this is coming from someone that really doesn't like them much and the lady taking our order was really nice! read more

Five Guys - Burgers Near Me - Phoenix, Arizona

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It's so bomb delicious I like it. I love it. I love it burger so good cheeseburger and fries. It's so delicious yummy.

These burgers hit the spot! I ordered the smaller bacon cheeseburger & it's actually a full size burger just with one patty instead of 2 ! The area was very clean and we enjoyed some peanuts while we waited. This store wasn't very busy, & we were served promptly read more

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Yes, this Salad Girl Ioves a good burger and fries on occasion and if I'm going to eat the calories this is the place I choose for a great burger cooked my way with my toppings and a load of the perfect fry. The service is always friendly and they pile in the fries for you. I usually do take-out, but the restaurant is clean and lots of seating is available. read more

Crazy expensive! You need to save up to eat here. 2 bacon cheeseburgers 1 fry and 2 drinks is $43. Great burger and fries.

My first visit and my last visit!!! The worst Five Guys I've ever visited!!! Poor customer service. There were 3 employees working. Two working the burgers and the third making a milkshake. I was standing at the order station. They all three looked at me... not a hello or we will be with you soon. It took 7 minutes to be acknowledged. And 5 additional minutes to be helped. There were three orders ahead of mine. When the guy finally took my order, it was if I was bothering him to do his job. I sat for 15 minutes and I decided to stand... There were some signs indicating a wet floor... But, in all actuality there is a leak in the roof. It dripped all over me not even where the signs were posted. No verbal warning by the staff. 10 minutes later I got my order and headed home. When I got home in and wrapped my burger half of the cheese was on the tinfoil... No Bueno. The only saving grace is the french fries and I ordered the Cajun fries. That's the only reason I gave them three stars. Otherwise they definitely would have gotten just one star otherwise I wouldn't have been able to review this let down read more

Wow, it had been a few months since I last went to Five Guys. My last experience was mediocre at best. The burger had zero flavor and it just wasn't worth the price, in my opinion. Fast forward to today, my cheeseburger was juicy and hot, full of flavor. I added ketchup, mustard and grilled onions and grilled mushrooms. Add a side of piping hot crispy fries. Thank you for the delicious lunch! read more

I heard a story a while back about this chain on NPR, started by brothers, and there was a lot of hype around how "great" the food was.... uh.... nope. In fact it was terrible. I finally had to try it for myself and let's just say I was immensely underwhelmed. More like massively disappointed. First of all, a single patty sandwich (little burger) and small fries (little fries) cost $17.00. Then a bottle of f'in Dasani water is THREE DOLLARS! You can buy a case of purified water at the market for $3. Honestly, none of that would be a problem if the food was actually good -- but it f'in wasn't. It was HORRIBLE. The burger was absolutely tasteless. Bland doesn't even begin to describe it. It really, really sucked. My bun was also squashed. For $17 I want a normal f'ing bun thank you very much. I had just had a "stuffed" burger in Mesa the day before and it was infinitely better. Having this tasteless burger the next day made me vow never to come back, but the capper was a man and woman coming in while I was eating and their order was... brace yourself... $96 for four sandwiches and fries. WTF? Seriously, WTF? read more

This store is not good. Ordered a bacon burger with mushrooms. Got home, there was no bacon, no cheese and mushy mushrooms. called the mgr she said come back - it was 5 mins before closing to get a free meal. I live 20mins away! Please! If you couldn't fix it right the first time why would i return? Also, the place was empty, which should tell folks something. 5 workers in the place and they can't get a burger order right! unbelievable- definitely will keep driving by this burger store. read more

Five Guys - Bacon Burger with no bacon! - Burgers Near Me - Phoenix, Arizona

Great food, but way over priced for a burger. Quality is excellent though. Hard to do a Keto diet but this place will work. read more

Five Guys - Hard at work - Burgers Near Me - Phoenix, Arizona

I looked in yelp and found it! Five Guys..my favorite hamburger spot. I had the smaller burger with Cajun frys! Dang, that was some good food. I absolutely love the burgers! Hands down one of the best! I will be back and take a few people with me next time...don't want to let them miss out...right? read more

Delicious burgers and fries. Friendly lady at the counter and kitchen. She seems to be in charge and is training the young guys pretty well. She will say "welcome to five guys, where the smiles are free". When you grab your order, Be sure to ask her for a smile. It's sure to make her laugh. read more

Yum!!!! Wonderful fresh burgers and delicious fries. Fantastic staff. Our super cashier was on top it! We had a rather a large order that was complicated and he was terrific getting it right. Fresh hot burgers just the way you like want them. Thanks read more

Five Guys - Fries and bacon burger - Burgers Near Me - Phoenix, Arizona

Food is always good here as well as the service. Ms. Angie was very polite and does an excellent job running the restaurant, will definitely return. read more

Five guys never fails. Never. The Cajun fries are delicious, crisp, and just the right spice. The burgers are always big and made to your exact specifications. The only thing I'm not crazy about it them raising the prices. I swear every time we go it's more expensive. They are big burgers but they're getting close to a price I second guess wanting to pay. read more

I really wanted to like this restaurant but I have to be honest: it isn't very good. The food is overpriced, barely seasoned, and visually unappealing. I'll let the pictures do the talking. read more

Five Guys - Nothing special here... - Burgers Near Me - Phoenix, Arizona

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Wow! Never thought I'd give Five Guys less than FIVE stars but today sucked! I tried the curbside option because we wanted to stay in our car. I ordered fine, and I received an email to notify them when I am on my way and when I arrive. (I did this as instructed). I waited and waited...eventually went inside after my frustration got the best of me (and mind you I was already hangry thinking about my burgers this whole time). I went in and saw a lot of people waiting for food (not a great sign). I went up to the counter to ask where my food was, but no one came to my rescue....so I got in line (yes, waited in the order line, to wait to ask for my food I already ordered and paid for - BOOOO!). No one had any sense of urgency in this place, but I finally got to the cashier and explained my sad story. He says they have it inside and can still deliver to my car....Um, no...I am in here, give me my food. He calls back to say "pick up for Roger" and everyone ran to grab my food! just kidding, no one moved. After a bit he did it himself. I finally got my food and by the time I got to my hotel 1.5 miles away, my burgers were cold. Bye-bye burgers. Service: yucky! I don't have anyone to recognize. Food: normally great. Today? Super disappointing Cleanliness: actually pretty clean, everyone was wearing gloves. No issues there. Good luck. I am not trying this one again. read more

Love 5 guys, this location doesn't disappoint either. Ordered my cheeseburger wrapped in lettuce, it is delish! They give you an extra scoop of fries in the bag so naturally I had to eat the extra to help hubby out, was trying for no carbs, but no such luck! Only negative was the bathroom was dirty. read more

Five Guys - So much for a carb free lunch - Burgers Near Me - Phoenix, Arizona

Jonathan went above and beyond when taking our order and making our milkshake (he added caramel) it was his recommendation and now, I definitely recommend. So, if you want a bomb milkshake ask for Jonathan to make it for you. The burgers are really good and the rest of the staff is really nice. (: Thank you! read more

Five Guys - a hand holding a cup with a straw - Burgers Near Me - Phoenix, Arizona

I have gone to this spot a few times now it's always really busy at lunch... It's really loud in the restaurant I found it hard to order. I ordered the Bacon Cheeseburger Toppings A.1.® Steak Sauce, Jalapeno Peppers, Green Peppers, Grilled Onions, Grilled Mushrooms and a order of Five Guys Style Fries. Well you wait for your food to be called you can help yourself to free peanuts. I rate the experience as followed. Bacon Cheese Burger - B+ Five Guys Style Fries - A+ Staff - C+ Peanuts - A I like the free peanuts and the fries are some of the best on my list for sure... But the burger I was not blown away by... I am going to have to go back again and see if I can change my mind in the war of the burgers. read more

Five Guys - Five Guys lunch.. I think there is a pound of fries left in the bag - Burgers Near Me - Phoenix, Arizona

$22.00 for a cheeseburger,fries and drink is ridiculous! On the burger scale you are far below In n Out or even local owned Culver's! Not sure what your corporate is on but please get them off ! How is a family supposed to afford these prices in these times ? read more

Five Guys is one of the best spots to hit up when you're on keto on trying to keep it low carb. They're on the pricier end when it comes to burgers, but you're pretty much guaranteed to be satisfied and full once you're done. I love getting the bacon cheese burger (minus the bun) in either a bowl or wrapped in lettuce. Their beef and bacon is so tasty and quite a lot thicker than In-and-Out, and you can get really creative with the toppings. I usually like to pile on mustard, jalapeños, hot sauce, tomatoes, and dip it all in mayo on the side. There's plenty of room inside and it's never as packed or chaotic as In-and-Out. They also have the custom soda machine where you can add cherry/vanilla/orange/etc to your usual drinks. I usually spend about $10 or so for a huge burger, but it's a fun treat. read more

Five Guys - Bunless bacon cheeseburger in a bowl! - Burgers Near Me - Phoenix, Arizona

I love their fries when they're done right. Unfortunately, the last two times I went here they were soggy. The young folks working there seem to need a bit more direction. The lack of consistency is really bad. Too much talking and laughing and not enough attention going to actual food prep. I tried a burger for the first time in a few years from them and it wasn't that good to me. This could be my taste buds but it tasted kind of sweet? And they are probably the most expensive burger chain. Too much competition out there for a chain that charges as much as they do but is inconsistent. read more

Incompetent, immature staff constantly messing up and unapologetic and unprofessional about it. A bunch of idiots.

Two stars represent the underly enthusiastic order taker, the ridiculous price, and the end product. No way does a burger and fries cost what you charge even if it was great. Your product was average at best. The burger was just ok. Fries for $5? Are you kidding me. I can buy a 5 lb bag of spuds for that! The bun was either stale or just carelessly smashed on the burger. I won't be back. read more

Love this crew! Greeted with a boisterous "hello" the moment I walked through the door. Cashier taking my order, walked me through the menu because I told him I haven't been there in a while. Immediately after taking my order, the cashier was out and about cleaning and sanitizing tables. When I walked out with my food, the crew yelled out a "have a great evening ma'am". Sure they are pricey burgers but that is not a complaint a great crew should be faulted for. Great job guys! read more

I got a burger, and it was delicious! The meat was pretty juicy and all the toppings I ordered were correct. The only thing I disliked was that it was pretty greasy. The oil even went through the paper to bleed through the other side. The burger was still good, I just wished they would wipe the oil a little before serving. The free peanuts were definitely a nice touch too. It was fun to snack on peanuts while waiting for our order to come out. read more

It's my first time here and first time eating a burger or red meat in over 18 months. I have to say there isn't much flavor in it. Perhaps it's more of a texture thing that can be pleasing. My burger came with a razor blade like thickness bacon. I ll keep this review short, deliberately. read more

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My wife and I were in the rare mood for a burger so gave them a try for the first time. We were very pleased. The burgers were prepared just right and they have a huge selection of toppings at no extra cost. We split an order of fries and they too tasted great. They're prepared fresh......not frozen. read more

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I've been going to five guys for years! Their food has always been on point and the order has always been made correctly until today. I was at the five guys in Phoenix Arizona on 7th avenue and Bell and ordered to go a little burger with everything on it and I get home and it only has lettuce, tomato and mayo on it. Not only that, but the bun was hard and felt like it had been sitting out for a while. This is after waiting 20 minutes for my order for one hamburger, I figured the long wait times they would have at least got the order right. When I call to let them know nobody would answer the phone so I won't be going back there for a while. Guess it's back to in and out. read more

Ate here last night (Ray & I-10) and was very disappointed in the cleanliness of this place. They only have 8 tables to eat at and every table was dirty or taken, I pulled out my cleaning supplies to wipe down our table and chairs. The soda machines and the condiment area were filthy as well. Two employees were leaving as we walked in and the manager should have had them clean before leaving. Food was good, but after seeing how dirty the restaurant was, not sure how clean the food prep area was. If you dare to dine here, make sure you have your own cleaning supplies! read more

Five Guys - a kitchen counter with a red counter top - Burgers Near Me - Phoenix, Arizona

Whatever you do do, avoid this place! Since the Chandler location was closed, I decided to drive to the Ray Road location. Big Mistake! I waited 15 minutes for someone to take my order even though there was only one family ahead of me. There was not a shortage of workers. Six red-shirted, red hated employees were in the prep area. There wasn't an open space in in the prep area. The person that finally took our orders looked at the growing line several time and simply ignored us! We all know that it takes time to prepare food, but taking an order is the first step that was absent from this Five Guys! If you need a poor experience and a half portion of Fries this is the place for you. If not, avoid this place! read more

Absolutely disgusting, the worse burger shop I have ever been too in my life can't believe I had to wait 25 min for nasty food with soggy greasy fries should have saved my money and went some place else read more