Good: They were very friendly and the store is new and clean with a nice raised outdoor patio and it's next to Starbucks. Not good: $5 for a BLT. Nothing else. Not what I was expecting at all. Basically a burger without the burger. Cold dry bun. 1 slice of tomato. Iceberg lettuce. Old tasting crumbly hard bacon. No mayo. No condiments of any kind. Dry, boring, overpriced, unsatisfying. Felt like they just figured out a way to throw together their leftover ingredients without a burger and make it sound like something good and make a huge profit off ingredients that cost them a quarter. read more

Great, consistent food and friendly/fast staff. Always enjoyed going to this location and have never had any issues with service or quality of food. read more

I was so excited to see a new place come to the neighborhood, went in on a Saturday afternoon & ordered a cheeseburger & small fries & a bacon cheeseburger for husband. The food was greasy and slippery the patties fell out of soggy buns the fries were soggy in some parts and still raw in other sections :( for two cheeseburgers & 1 small fry it was $20 . Which if food was good not biggie but you can go have in & out for much better quality and about half the price for combos. read more

Not sure how hard it is to read what is supposed to be on the order but mix it up and put different things on the wrong things. Didn't listen to the order and completely ruined two meals. Would never go back here because clearly they don't know what they are doing. Also ruined the OREO COOKIE SHAKE too and gave the wrong one too! The WORST experience ever don't go here. read more

So a Five Guys opened up near my neck of the woods. I guess it had to happen sooner or later. I'm not really sure if there's anything I could say most people who have ever eaten at a five guys don't already know. If you haven't been initiated into the quick service world of Five guys here's a rundown of the concept: It's a good fast food burger, albeit a little pricier than it should be. The difference between a regular burger and a little burger is two or one patties. The fries are huge (even the small). The soda fountain is one of those cool touchscreen machines that has a million options. Peanuts are left out for customers to enjoy as many as they like. What I like about Five Guys over it's competitors is the availability of online ordering. Why wait in line? You can log on to the website, enter exactly what you want, then walk to the pickup counter and be on your way with your food. read more

I give this place four stars because it's really outstanding food! The fries are fresh cut and the hamburger meat is quality. However, their prices are way outta line compared to the competition. Cheese burgers, fries, & a drink $14.00.?!?! read more

Five Guys - Fresh cut Idaho potatoes fries! - Burgers Near Me - Phoenix, Arizona

Burger and fries. Pretty much the All American meal. There are tons of places that serve this delicious combo, so we decided to give Five Guys a try. We tried this place on a Sunday. The place was really simple, red and white colors and in a open space. Things you'll notice are the big bags of potatoes laying around and the peanuts that you can nibble on before you get your food. The menu is pretty basic. Burgers, hot dogs and fries. Just like most reviews I've read, the prices are high for a burger joint. We ordered two bacon cheeseburgers with everything, one medium Cajun fries and one drink and the total bill was close to 30 bucks. That's really expensive, especially for sharing a drink and the fries. The food was good though. The burgers had a nice char and the ingredients were fresh. The amount of fries they give you is ridiculous. When I picked up the bag, I noticed they piled on the fries and we literally couldn't even finish a 1/3 of the fries that they served. Overall, the meal was pretty good, nothing spectacular though. I still prefer In and Out over this place and it would be a lot cheaper as well. The employees were friendly and the place was really clean. Overall no complaints, but their prices are a little high for your standard burger joint. I would recommend this place for a decent burger, but prepare to spend a little more though. read more

Five Guys - Bacon cheeseburger with Cajun fries - Burgers Near Me - Phoenix, Arizona

It's official... We are done going to this location. We went back to this location last week. We didn't have any burgers fall through the bag this time (see previous post). However two of our three burgers were prepared incorrectly. We ordered online again to pick up and were there probably five minutes after the online ordering system said the food would be done, and they still had not started preparing the food...there were two other customer's in the store, so they weren't slammed. Just disappointing. To clarify, I am not done ordering at Five Guys, but will not order from this particular location again. read more

I don't get it. I'm really unsure what all the fuss is about with Five Guys. I've eaten here and at other locations on a few occasions and I don't taste what makes this burger any better than the countless other offerings out there. Both burgers and fries are very average. The service has always been great and the place is clean and comfortable. But my issue is simply that there is nothing that makes me say "Let's go to Five Guys" when we want burgers. read more

Disappointed in my visit to this Five Guys. Ordered Bacon Cheese Burger and small Fry with drink that tallied $14. Got my order and after initial inspection, noticed there was only one patty rather than the two expected in my order. (even as I type this, I feel as if I'm turning into some Austin Powers "Fat Bastard"creature complaining that I did not get my full fat intake...an slapping my belly while doing so) Purely from a financial perspective, I brought this to the counter attendant's attention who was super apologetic. The grill guy overheard the exchange and was also super accommodating offering to remake the order. All I really wanted was credit for my order to return the $1 difference between the regular hamburger (2 patty) and little hamburger (1 patty). The counter attendant said she had to get the manager. After waiting for about 10 minutes, the manager strolled over to my table to ask if everything was ok. Perhaps maybe the counter attendant briefed her on the situation..nahh. I explained the situation and said all I really wanted was $1 back to make it even. She offered instead to "take care of my next time I was in". Um..not sure what that entailed but pressed on with my $1 refund. After another 15 minutes, she returned with $3. I insisted that I only wanted $1 but she stayed firm at $3. Anyhow, my experience rating is largely due to my error in order but also the weird refund acrobatics that were apparently required. The hamburger wasn't worth the $7 either. read more

Very average burger and the fries are just overpowering. Fun fact: A large order of fries from Five Guys has more calories than any other fast food chains large order of fries. read more

Best burger around! The food was so good. The fries are light and tasty and the burgers are delicious! The staff here is the nicest I've witnessed in all of Phoenix. They are so welcoming and so helpful. The store plays great music as well. read more

The manager in this place has issues. We ordered on line, my credit card was processed five times. Two debits and three credits. My husb went inside to pick up our food or find out what was going on. He showed them the phone app and the order we placed plus the amount we were charged on the Capital One app. The counter person said they would work on our order so my husband took a seat to wait on the food. Ten minutes later, the manager came over and said and I quote "I know you're waiting on your order but we're not making it." My husband asked "What's going on? Either give me our order or refund my money." The manager said "I'm not doing either. You can leave now or I'll call the police." It was very strange. My husband left. We called Capital One to have the charges removed. Then we called and emailed their corporate number and email. I told the person at their corporate office that this manager was acting very strange and when you encounter someone like this over a fast food order, I treat it as a warning sign. There was no reason to treat us that way. We are still waiting to hear from a district manager but that will probably never happen. I will never go back there again. It's was just all too strange because we placed an online order in good faith and were treated that way. We had never been there before. Be careful. read more

I have been to this location several times without an issue. Today I thought I would go there for a Friday lunch. I walked in holding my small dog like I have several times before. Today though the little pipsqueak behind the counter asked if it was a service dog. I said no because I liken that to lying about if you were in the military and never was. So I said no he isn't. He said I had to leave. I said I just want to order a burger and wait outside for it. He said he could not do that. No more going to this location. Just wanted to order a burger which would take 30 seconds and wait outside for it. No more going to this location.... read more

Food and customer service is amazing! Went to Five guys tonight and was greeted by their employee Dave. He was spot on with his customer service and recommendations. He greeted us with a smile even though he had a mask I could tell he was happy to serve his customers and was smiling. He was also very professional but at the same time super easy going. Our food was made fresh and to perfection. We are outside because of covid..... Closing time came around and Dave decided to come outside where we were eating and ask if we needed any last minute refills or orders before they closed. Awesome customer service.! After we told him no he proceeded to lock the door but stopped as a car drove up. Two customers got out and asked Dave if they could order food. Without hesitation he invited them in so they could eat even though he was supposed to close. The reason I come to five guys is because of ppl like Dave. Really appreciate the service man. Thanks for representing five guys in such a great way. read more

Preston and Zane are the best at customer service I am very impressed with the professionalism they portrayed today! They will make great leads and managers soon! My order was wrong last night and they explained how five guys prides themselves in making sure you are more than satisfied! Just in shock! I hope this gets relayed to them! read more

I frequent this Five Guys fairly often, and normally have a good experience. Today was the third time I'd ordered through the app, and my experience was nothing like I've had before. I hope it's a fluke, but just in case. I waited 15 minutes for my order after I arrived to pick it up, even though I checked in right when I arrived, and all the while I watched order by order of those who had come after me be called out. Once all the orders were gone, I asked if mine got missed. The girl behind the counter, who was noticeably flustered, asked what number it was. I told her I ordered through the app. She looked around and found my ready made burger sitting in a bag on the shelf, seemingly forgotten. I also had ordered a milkshake, which they made fairly quick after asking twice what add-ins I wanted (something that was clearly printed on the order ticket). Again I hope this is just a fluke. read more

I love five guys. Every location that I have been to is consistent in their brand. I love the custom made to order toppings for each burger, with no add-on charge. Also, bonus for free peanuts to crack open and kill time while waiting for burgers. Fries are very good with a dip of ketchup. The soda dispenser had a fancy touch screen to select your drink. But there is only one spout for every flavor, so when I got a regular sprite it had a hint of vanilla flavoring. Very good burgers, but I will have to come back to try their hotdogs and shakes. Only downside is if you have a peanut allergy you cannot eat here. They use peanut oil, and peanuts... read more

Five Guys - Custom made-to-order burgers. Reg fries with reg size drink. - Burgers Near Me - Phoenix, Arizona

These guys are the best! What great customer service! Thank you so much! Walked in and was greeted with a smile. Good start to a dinner! You get to see the food being prepared. The large fries could have fed a small village- yum!!! read more

Spend 20 dollars on 2 burgers to go...and told we cannot have any of the complimentary peanuts to go. Boxes EVERYWHERE complimentary to customers. Stupid rule. Terrible for your customer service. Disappointed guest. read more

Five guys is a amazing fast food place! The burgers are great. The French Frys are so good and the shakes are really good. Thank you Five guys! read more

One of the best burgers in town but some of THE worst customer service. After waiting in line I walked up to the cashier and he didn't even greet me! I said hello first and still didn't get a reply back! I'll wanted to say "I'm sorry, am I inconveniencing you by ordering?" So rude!! As good as the food is I will not return to this location! read more

Who doesn't love a good five guys burger? I love the Cajun fries but my wife doesn't like them because they aren't crispy enough. The burgers here are restaurant quality and the bacon is crispy. It's a casual atmosphere but restaurant style food so this place is a win. They also have good shakes so this place is right up there with in n out and shake shack!! read more

Have been 3x since opening and the food is great. The store appears clean but the staff rings what could maker it a 5 start. In all my visits since opening (so I know it's not just a bad week) I honestly have NEVER seen even 1 employee smile. VERY UNFRIENDLY STAFF FROM the time we ordered til we left read more

I have heard a lot of good things about Five Guys so I decided to try it out. I ordered two burgers, two fries, two drinks, and a hot dog and was shocked by the price. Over $30.00 is ridiculous in my opinion. I figured it must be really great but that assumption was wrong. It tasted like any other burger and hotdog out there. The best part were the Cajun fries. The order took about 30 minutes, which was also ridiculous. If I am going to wait that long when there are only 3 other tables occupied, it had better be amazing. Very disappointed in the price and taste. Other fast food places are far better. read more

Put in an order online for pick up. Got the food brought it home and no bacon on either burger. I paid for an extra patty which was not included and toppings were messed up. They don't care here and neither should you. Save some time go to inn n out mile north of this location read more

Amazing !!! Had the best double cheese bacon mushroom lettuce wrapped burger ever !! Sure it's pricey but it was heaven !! If reading this review trust me you won't be disappointed ..... also gotta check out the best coke fountain drink machine .....just stop reading and see for yourself and say hi to me if you see me there because I'll be there again and again !! read more

Great food, clean place, always excellent service! We are repeat customers and will continue to be!

Three stars at best. Voted best burger? Where? I only took a bite of my sons double cheeseburger and was like what? Bland at best. My 12 year old really likes this place though. Could be his taste buds are not completely developed? Well for $14.00 for a meal this won't be a regular spot. Went with the fam yesterday. 4 people I didn't eat. 49.00 what? My mother in law says to the girl, see my face? You won't be seeing it here again. Lol! Clean because it's new. Very generic fast food restaurant. Not a fan of In and Out either but I have to admit for the price it is far better. read more

The cashier was very friendly and attentive. That's the feedback for the one star. The burger was one of the worst I've had in a long time. The bun was mush and fully soacked. The bun ripped apart as soon as I lifted the burger. The meat was dry and pretty much absent of any seasonings. The fries were greasy, soft and extremely salty. And why do they offer old salty peanuts. no wonder they are for free. This was my second visit after one year. The last time was a little better and I thought it might have been an exception the last time. But seems like they are very consistent with the quality of their product. This was my last burger in this place. It's a low quality product for a premium fast food price. read more

Two burgers and two drinks will set you back 26$. To much mula for an ok burger. A large drink sets you back 3$.

I love Five Guys. It's not the best burger you'll ever have but it beats McDonald's and all those other fast food burger joints any day. Most importantly, you can customize your burger (or dog) with a variety of toppings and sauces. They have A1 and BBQ sauce for God sakes; a true sauce master's dream! Also, the fries are to die for; hot, salty, and fresh. Yum! Be sure to check this place out! read more

The kids working at this five guys are such Hustlers and hard workers with a great attitude. I hope the management commenced these young people 4 running the show and getting things moving and doing a great job. It doesn't matter how busy it is when I come in these guys are always friendly! read more

9 bucks for a two patty cheeseburger. I have been here many times but never again. A fast food burger at $9 should knock your socks off. This was far from it. They have lost their quality and consistency. In and out continues to be king of the fast food burger - they are consistently good. This 5 Guys burger was smaller than usual, bun was the same and did not feel fresh. Huge waste of money. read more

One & done at 5 Guys. Burger was over cooked and rather tasteless, fries delivered cold. Way over priced if the food was good, ridiculous at this quality level. Emailed corporate and they never bothered to reply. read more

Awesome...this is really clean!!! Employees are helpful & cheerful!!! Thanks for a great burger!!!

Wow. Used to like the burgers. But they have raised prices. Other places are cheaper. Burger looks smaller too. Won't be coming back anymore read more

Great burgers, nice service but the price is a little high. The cajun fries spicy are not that tasty. I like that there are no fillers or preservatives and the toppings are free. I will come back and try their hot dog, nice sitting outside next to Starbucks. Love love love love the fact that you can choose any soda that you want. read more

Its very nyc to eat here . The fries d awesum n d burgers also yummy. D the salted peanuts are Gr8 to munch over till d odr cums ....they r freeeee read more

Yum yum! Best fries ever! Burger wasn't that shabby either!! The staff that work here were friendly and welcoming and made sure the place was clean! Definitely worth the drive if you are a French fry snob!!! read more