I ordered a hamburger and a little Cajun fry. I used to frequent this location all the time but it's my first since the renovation. When I went to swipe my card it asked me about a tip. I asked the cashier why it's asking me for a tip and the lady repeated the comment to me about what the screen was showing. I specifically stated to her "No" and swiped what I thought was for $17.77. I had a weird feeling about it so when I got home I saw the cashier gave herself a $5 tip. This is poor service, not the way to do business and am asking for this to be looked in to immediately. I want my money plus my time back. read more

Love this location, it's a great spot to eat at the mall, decently sized and they make the food fairly fast. My only con is the staff isn't too friendly read more

Got take out again. Ordered cheeseburger. The price is the same no matter what you add to it. Besides the toasted sesame seeded bun you get 2 hamburger patties and this time I got lettuce, tomato, pickles, fried onions, ketchup , mayonnaise French fries. I had to squash the burger down to be able to take a bite and fit it into my mouth. There is nothing like a juicy hamburger to satisfy a meal. Five Guys you do it all the time. Sal E. New Rochelle read more

The food is standard and pretty good across all locations, so that's a given, but homeboy that's tall slim Hispanic looking with the pony tail and glasses is EXTREMELY obnoxious and rude to customers, he acts like it's an inconvenience to have to make food for guests, mind you it's a "food service" job.. without that I'm sure the establishment is perfectly fine and pushes out good food and experiences. read more

Popped in to five guys today after seeing the TikTok review of the grilled cheese sandwich with patties. I received excellent customer service I wish I had taken her name. She was amazing. Ordered a double patty. Grilled cheese with lettuce, tomato, mayo, and grilled onions. I went ahead and got large Cajun fries and a salted caramel milkshake. The burger is a definite 10 out of 10 customer service was a 10 out of 10 but the fries were a one out of 10 they were too many fries and they were not good. I don't think they would've been great. Had they not been Cajun and spicy I just think it's not good fries the place was empty and clean and it's fast food so there's no ambience to speak of but definitely go get the grilled cheese. I would not go with two patties next time. that was too aggressive but one patty with whatever toppings you want and you will have a delicious burger. read more

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it's alright the burgers were falling apart it was more like a smashed burger and the french fries were way too spicy and overcooked. the service was nice though. mad peanuts everywhere so don't go here if you got allergies read more

Incompetent workers. I ordered through the app and it said it would be ready in 7 mins. I get there in 10 mins. The app is under my name, but My husband ran in to pick it up. Keep this in mind as you read on... He goes in there, and the food wasn't even made yet! On top of that, they had run out of to-go bowls. The worst part: the cook addresses my husband rudely, "yo CATHERINE, we ran outa bowls...what do you want me to put this in?!" ARE YOU F'N SERIOUS?! That made me so tight! How incompetent and unprofessional are you?! I don't know if there was a manager but a woman kept apologizing and gave 2 large sodas for free. Because I don't know their names, I'll just state what shift they were working: Monday, Dec. 28th. My order said it was ready at 7:47pm. We didn't leave until after 8:10pm. We ordered 2 bacon cheeseburgers, no buns with jalapenos, mushrooms, pickles, and peppers. Simple enough, right? Dude didn't even have to put buns on it. Then had the AUDACITY to address a man with a woman's name and ASK HIM what he should put the food in!!!! FIGURE IT OUT, numb nuts! After a long pondering he put them in foil. :::sarcasm::: GOOD F'N Job! That must've been so hard! Good thing you can see them making your food because this guy seems like the type to spit in your food for making it harder for him. Un-freaking-believable! Will NOT be coming back to this spot. I came here in a good mood but that guy flipping burgers ruined my appetite. He was rude and straight up disrespectful. If he was having a bad day, keep that crap out the door. I came for the burgers, not your attitude. He was petty, and so now I will reply in kind. I will be filing a complaint. Tip: there's a Smashburger across the street. Save yourselves the attitude. read more

Five Guys - three foil packets of food on a desk - Burgers Near Me - Pelham Manor, New York

The worst Five Guys around. Workers don't even speak to you when you order. Food is expensive for absolute garbage quality, and they won't make your order right, even if you're only asking for onions on your burger. If one person orders sauce in your group, all the burgers will come out with that sauce. Save your frustrations and go to Shake Shack or Smashburger. read more

Not the staff you expect at a five guys. No one smiles, everyone looks miserable and moves at the pace of a sloth. I am a very cheerful person, southern girl raised in the south. So when I say hi, I expect at least a hello when I walk in, but nope. Note here! And if you are looking to receive the notorious extra fries that you come to expect from five guys, be prepared to be extremely disappointed, or just DO NOT COME HERE. My large fries bucket wasn't even filled. I didn't even get a full container of fires, much less the extra scoop. Worst service I have ever experienced. I understand matching energy, but when someone comes at you with positivity and light, the least you can do is return the favor. read more

We stay going to shake shack so we thought we'd switch it up with 5 guys.. RAGRET Sorry the burger needed seasoning and it was really sad cuz i was watching the burger get made like yesss but then it was disappointing I got a strawberry milkshake and it tasted like medicine i never in my life ordered a shake that was undrinkable but I digress The best part was the peanuts read more

One of the best locations in the Bronx. I'm always greeted with pleasant service. The peanuts left out are always fresh. The fries are always fresh, hot, and nicely salted. Love how you can build your burgers to your preference. The milkshakes are nice and thick. Don't know what kind of ice cream they use but it's smooth and creamy. I did have a recent issue they left an item out my to go order. Called them when I got home and the person who answered was very sympathetic. I needed the item for a child so had to go back but they thru in a complimentary item to make it up. Great customer service. read more

I didn't know why it was a good idea to have Five Guys the weekend after Thanksgiving - like by body hasn't gone through enough abuse :-p Five Guys is good, there's no doubt about that. The burgers are huge, juicy, and messy - don't kid yourself thinking you'll be eating healthy by coming here. I utilized their online ordering system which worked pretty well - I liked that you could totally customize your toppings, the whole process was pretty seamless. Burgers come standard with two patties, if you want a single patty choose the "little" options. You can also get your burger in a bowl or a lettuce wrap in lieu of a bun. While burgers are the obvious star of the show, they have a small selection sandwiches as well. The fries were pretty good, but not my favorite. The best part for me about the fries is that they have no qualms about giving you way more than what fits in their containers - tons of bonus fries in the bottom of the bag. Overall, I'm a fan of Five Guys - Shake Shack is still my favorite of these fast food-ish burger places, but compared to its competitors, Five Guys is near the top. If I ever want to splurge again I would definitely return. read more

I had great customer service experience! The cashier was friendly and helped me pick the best sandwhich combination. I ordered small bacon cheeseburger with a whole bunch of toppings! The best combination is to have A-1 and BBQ sauce on top, soo freakin good! I also like how there are peanuts for you to snack on while you wait. The burgers were done in a good time. Very flavorful! read more

Five Guys - Burgers Near Me - Pelham Manor, New York

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I really like this Five Guys location. The staff are really nice and Nicole the manager is a wonderful leader! I came about 2 weeks ago and my order got mixed with another customer. Nicole handled the issue with so much understanding and grace!! I really appreciate the amazing customer service!! read more

I love your burgers and service. My only downside is today my burger had a perfume taste to it. Not sure if someone had just put on lotion or something but yea I ate it but it wasn't the same. read more

My neighborhood five guys never fails. They get it right every time. I'm always greeted with a smiling face and a helpful server. I always order a grilled cheese and add a patty. Thank me later read more

Little cheese burger with everything that is loaded was good filling service was fast read more

Five Guys - Drinks and peanuts - Burgers Near Me - Pelham Manor, New York

This may be the best Five Guys in the Bronx and Westchester area. The ones in White Plains always seem to give me burnt fries. I say that that to say this I have never received a terrible fry from this location. The burger themselves are always on point. My biggest joy at this location especially is there customer service. They never seem to mind to most reasonable request. They will also work with you here with making the secret menu items off of the menu. They do offer one of those new choose your flavor drink machines which seems to be the statndard at all Fives Guys locations. I 100 percent recommend this location. read more

Five Guys - Fries - Burgers Near Me - Pelham Manor, New York

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Okay this is our frost time here, some let's see how the burgers taste, when we try to come in here the first time we saw this place, the line was going out the door. We then said to each other that we had to taste this awesome meal. Wow the burger are great! Love it and that are huge, this is the second burger I had to cut in have to eat. By the boss got his hot dog under control read more

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Service is horrific ordered burger with ketchup and Mayo but got ketchup and mustard. They respond oh well

Went to a Five Guys about 4 years ago.... didn't quite remember my meal there. Stopped by this location as I was driving through to the BX. Gotta say... pretty underwhelmed. Bacon cheeseburger (double patty) with raw onions was super dry! Not juicy at all. Their buns didn't help either. Everyone raves about the fries but I don't care for them - limp and salty. Oh well... read more

Five Guys - Little Fries... or what's left - Burgers Near Me - Pelham Manor, New York

They have really good juicy burgers and a great selection of toppings. The shakes are delicious reminds me of the ones I use to get as a kid from the mom and pop stores. This place is good if you not in the mood to cook dinner, especially on a really hot day. Free peanuts for everyone. Woop Woop!! read more

This location is just dirty. My burger came out ice cold and cheese wasn't melted was horrible for a $10 burger. So disappointed turned me off to going to 5 guys. read more

Food was the same as all other chains. No actual complaints about service. The woman who took our order was pleasant and kind. Our only complaint is in reference to the workers having loud conversations over us while eating. By that I mean, while one is by the sod the machine, another is sweeping the front of the store and someone in by the frier... they're going back and fourth about whose closing, who will clean out the out and refill the Mayo. Those are understandable conversations to have, I just think they should be discussed between themselves not shouting loudly. I'm easily triggered by sounds, but my hats my personal issue I work though daily. But... but there was this one guy... he was a megaphone. His voice and laughter was mega boosted and vibrated the space. Now I'm only writing this review bc the conversation went from their job duties to then discussing, hooks bars and "going it for the gram" while I'm trying to eat with my child. Certain conversations should be held until no one is in the store or be discussed discreetly. read more

I arrived to this location in Pelham Manor and placed an order. I waited over 20 minutes for a burger and fries, while waiting for my food I noticed the store had greasy floors and potato bags stacked across the stores floor. I finally received my food to realized my burger was cooked to a crisp and my fries were cold. I mentioned this to the cashier about my issue he stated I would need to wait behind 5 people to have my concern addressed, Unbelievable I said I have an important appointment and can not wait that long, he replied you I'll need to wait. I walked out and said I will never return. Please keep this in mind when you decide on visiting this location. read more

First time trying Five Guys. I was expecting better. This place is like a glorified Burger King. I had a "Little Bacon Cheeseburger" and a small fry. I personally did not enjoy the fries at all. They were generous in their serving though. The burger was pretty good but the bacon was disgusting. The bacon seemed old, like it was laying out all day, and it was burnt to a crisp (to the point that it was inedible). If I didn't have bacon on the burger I would have enjoyed it 10x more. A huge plus is their Coca-cola Freestyle machine! You don't see that in many establishments. The counter worker taking my order was pleasant, as were the other guys behind the counter. The dining area, however, did not seem clean. I was sitting there for about 45 minutes and not once did a worker come to the floor and wipe down the tables...and they have a pretty fast turnover on tables, so I was hoping they would be out on the floor more often wiping tables between sittings, but no. It actually made my dining experience worse knowing how unclean the place was. The whole time I was cautious of touching anything. They also have a limited menu. I was actually hoping they had like a chicken option or a veggie burger option, but they unfortunately do not. Strictly burgers and hot dogs. They do have a "veggie sandwich" option, a "BLT" option, and even a "grilled cheese" option, but really that's It. I guess I'm just spoiled from places like Smashburger. My order of a "Little Bacon cheeseburger", small fry, and soda came out to almost $15. Now don't get me wrong, I am known to spend crazy amounts of money on food, but for what I tasted and experienced, I was better off going to Burger King for half the price, or just end up going to a good diner and getting the real deal. All that being said, I wouldn't mind giving them another shot because I did enjoy the burger, minus the gross bacon!..and I enjoyed their Coca Cola Freestyle machine. I will definitely NOT get their fries again. However, I am in no rush to try them again and by no means planning my next visit any time soon. Only if the opportunity presents itself will they see me again, and quite honestly, I will probably not go back to this specific location. read more

I'm confused. I had gone into a Five Guys Burgers in Manhattan a few months back and walked right out because I balked at the $12 pricetags on the burgers, without fries. Now I feel crazy because these burgers in Pelham were only $6 and my sister tells me it's always been so. Anyhoom when I arrived at this location, there was no line, but there were alot of people sitting around eating peanuts. Weird. Like Chipotle, they have Mr. Pibb :) I like their music....I was able to sing along to "Moving Out" in between bites. Biggg burgers. Bring your appetite, for the love of all that is yummy. You pay for the burger or cheeseburger and all the toppings (lettuce, tomato, sauteed onions/mushrooms, bbq sauce, mustard, pickles...tra la la) are FREE. It gets pretty messy if you are overzealous like me and order a burger with everything, hold the tomatoes. They have veggie burgers too, but I don't like going out on a limb with vegetarian "meats" unless it's free (i.e. generous vegetarian friends or church potlucks) :) Apparently the default is a double patty burger. For a second there I thought they just liked me but my sisters discovered the same with their burgers. They have cajun and regular fries in regular and large. Order the regular in a regular. I wasn't in love with the cajun seasoning and the large cup is BEASTLY. My sister and I, with our endearingly bottomless stomachs, wanted to share a large and we were struggling. You have a cow in one hand and 10 potatoes in a cup...it's hard. There were still fries at the bottom of the paper bag. And I don't mean 4 or 5 stragglers, I mean the bottom of the bag was covered an inch deep with fries. We threw those out. We do NOT like to waste food. Next time we are sharing a regular. read more

I'm love burgers and I enjoy five guys. I do have my other local hambugers. I don't eat hambugers every week but every few months when I am in the mood for a burger I like to come here or to shake shack. My husbands first time coming here and he enjoyed it. He loved that they didn't charge you for every topping like most places do. The one that passed the test for me was my daughter. She is a picky eater and at most times will leave her food or pick off of our plates but she finished her burger way before I even had a chance to take a picture of it lol. My husband liked that it wasn't fancy, he always says you don't need fancy to make a good burger and boy was he right. You actually feel like you are hanging out at a picnic or bbq. They have boxes of salted peanuts for you to munch on while you wait for your order. I'm giving it four stars even though they got my order wrong. I went back to the counter and the guy not only apologized but offered free bacon lol. I'm a meat lover so this was an added plus for me. We will definitely be coming here more often. read more

Five Guys makes Shake Shack burgers and the entire Shake Shack experience an epic waste of time. I've been wanting to come here for ages, and I've passed by nearly all their other New York locations. Since my summer vacation is drawing to a close, I decided to finally drop by and see what all the fuss was about. The line was pretty short (around 1 PM on a weekday) so the order was taken. Prices are a little expensive, but far cheaper than its counterparts. Bear in mind: a regular cheeseburger is actually a double, so I ordered it to share. Also, the REGULAR fries are enough to share. It's a cup of fries, but it's STUFFED. Your bag will be full of fries that you will have to dig through to find your burger. The orders do take a while to be made, but I find comfort in that knowing my meal wasn't roasting in the sun for days. While you wait, they have free peanuts and soda choices and refills up the wazoo. I don't know what Pibb is exactly, but it's good! They also earn points for playing EXCELLENT classic rock. On to the meal: the burger was scrumptious. It tasted like a burger made at home. The portion was hefty, the meat was moist, and the cheese was melted well. Grilled onions and mushrooms add a savory touch (free mushrooms for the WIN!). The fries were crispy and potato-y, with just the right amount of salt. On the wall are index cards and crayons that you can draw on and display your artistic talents. I'm glad to have Five Guys in my life ;D Brotip: Get a fork if you order a burger with everything. Trust me. read more

This location just opened within the last few weeks and I finally got a chance to stop by this afternoon... ...And holy shit was it mobbed. Not quite Shake Shack mobbed, but it was seriously busy. I normally wouldn't wait 15 minutes to order my food and then another 10-15 for it to be made; but I was starving and I had gotten myself so worked up to eat Five Guys that there was no backing out because of a little line. The interior is arranged so that after you place your order you step to the right and queue up on one side of a glass partition where you can see the employees making your burger on the other side. The only problem is that you can see them screwing up your order. Because of the glass between you, letting them know is an awkward process that involves tapping, hand signals and/or sign language. If that all fails, shouting. I know it was packed but, despite a lot of staff, the cooking and food preparation was painfully slow. There was one guy doing a final check of each burger, wrapping it, taping the receipt to it and finally walking it over to place it in bags. Every order in the line was backing up on him because he had so much more to do than everyone before him. There's gotta be a better way to do this. Maybe it seemed slower because I was forced to stand there and watch it unfold. On to the food. The burger was great, as Five Guys always are. It was actually less greasy than the other locations I've been to. Unfortunately the fries were undercooked and I ended up tossing most of them. Huge bummer because their Cajun fries, when properly cooked, are the absolute best fries in the world. It just opened and they're probably having some normal growing pains compounded by massive crowds. I trust they'll have their act together very soon. I was impressed that the manager was taking a very active role in making sure things were going smoothly. It seemed like every time I looked up he was in a different place. From expediting the order pick-ups to attending to a customer at the other side of the restaurant. I'll give it another try in a few weeks and see if the crowds have died down a bit and the service is a little more on point. read more

It's close to the highway, it's way better road food than any other fast food, and the staff smile at you. I like to know that what I'm eating it's actually cow and actually potato. There is nothing fancy here, but not many choices is a relief sometimes. The regular size burger had two patties tho. I should have gone with the little. read more

Yes, Stay on the line while you read my review it's worth the wait!!....I found it by mistake as I stopped at the Vitamin Shoppe and Fairway to get groceries hidden in the corner tucked a bit towards the back I saw Five Guys?? No way!! but as I passed every week until finally I found it open and it was so packed I came back the next day to have my first "little" hamburger. There is nothing little about it but you might want to get two of them they are soooooo goood!!...The regular hamburger has too much meat stacked up ..two layers of beef making it HUGE...but for those that can handle it GO FOR IT!!..I'll stick to getting the little one....there is no mystery in this meat it is 100% beef, tasty, juicy and grilled!! Can't wait to go back!! read more

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I went here this afternoon for lunch with a friend. I'd been to Five Guys in the city years ago but this was my first time at this location or at a Five Guys in general for some time. I ordered a little cheeseburger with the works....ketchup, mustard, pickles, lettuce, tomatoes, a-1 sauce, and grilled onions. I also ordered fries and a small drink. The cashier was very helpful in taking my order letting me know that the "small" sized fries were actually a big serving after I told her I wanted the "regular" sized ones. She also let me know that "little" in terms of the burger just meant that it was a single patty versus the regular burger which came with 2 patties. I assumed "little" meant it was a kids size so I'm happy she let me know. The burger was very juicy and well seasoned. The onions were also perfectly cooked. The fries were also hot and salted just right. They have 2 Coca-Cola freestyle drink machines which are great cause it let's u perfectly create whatever drink u want at ur own pace. If u don't like it, u just simply start over. All in all, everything was great including the service from the cashier. Her name was Abria. I withheld a star cause the seating area wasn't clean and looked like it hadn't been cleaned in quite sum time. Random trash on the tables and spilled soda on the floor making it sticky to walk on. The food takes a bit long to be prepared, however there are complimentary shelled peanuts to munch on while u wait. read more

Five Guys - Burger and fries. The burger tasted a lot better than it looks so don't take it at face value lol. - Burgers Near Me - Pelham Manor, New York

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Food is solid and staff is extra nice but placing an online order is a waste of time! You can't pay online and you have to usally wait to pay them wait for the order. Great place but if you want that in out go home and eat experience ...forget it! read more

Huge fan of Five Guys. This is a great location too, we come up here to shop at the Fairway and BJ's fairly often and almost every trip includes a meal here. Service is usually quick and efficient, we've never had to wait long even when they are super busy....For those of you saying it took awhile, you do realize they are cooking your food to order correct??? This isn't McD's...you gotta give 'em some time. 5 stars for the burger. One of the best you can get, and the locations are all very consistent. I also love the whole idea of one price and throwing whatever toppings you want on there. I get a different burger every time. As many have pointed out, the regular is a double and the little is a single...choose wisely(double!). 3 stars for the fries. I know, I know, everyone loves these fries, but I'm not impressed. I'll eat some of my wife's when she orders them, but I don't bother getting my own. NOTE: For the average person, 1 order of fries is enough for 2 people. They fill up the container, and then dump another scoop into your bag. Plenty of fries. read more

Great tasting burger with plenty of flavor. The bun, the cheese and the condiments make this pretty damn good. The service isn't bad, be expected to wait about 5-10 mins. My issue are the fries. Last time I tried the "house" fries which were flavorless. This time I tried and Canjun fries and they were as bad. Same fries sprinkled with some spicy kind of dust. Pretty wack if you ask me. I like the location, but they need more seating. I was forced to get my order to go, well because peeps were just chillin' at tables eating peanuts. Oh well, stick with the burgers and the peanuts and get your order to go. read more

I love five guys the food is on point . But their staff is annoying ... I hate when people who are supposed to be preparing food are constantly Flirting . It is very distasteful. And far from attractive. read more

I was estatic when I heard they were opening up a 5 Guys within a 5 min drive from me.. So far I've been lucky where I haven't had to been stuck on a line that moves at a snails pace..I get to the front place my order for a burger(lettuce, tomato, raw onion and mayo/ketchup) and large fries(which they always ask me if I'm sure on that cause the large is for 2 people and whatnot) I assure them that I'll survive(mmmmmmmmmmm FRIES) and I ask for a small drink...free refills is the word..and they have Pibb Xtra which to me is like an addiction I normally don't get to satisfy! While the burgers are filling and tasty I wish the fries had more of a crunch to them..So far they've been a bit soggy, BUT they overpile the fries in the bag so theres spillage..So just when you think you're done..Theres a few more in the bag to scarf down! read more

The bottom bun of my hamburger was very soggy. It looked like they just threw all of the toppings I ordered on the bottom very haphazardly and half of the toppings were on the tinfoil rather than the burger. read more

Finally, a Five Guys in Westchester! We waited about 15 minutes for our food, but it was worth the wait. They also have the option to order your food online. (Probably will do this next time). I ordered the little cheeseburger with lettuce, mayo, ketchup and pickles. Delicious! However, I have never been a fan of Five Guys' fries. (cough*Shake Shack all the way*cough) Be aware, if you do order the fries, the regular ($2.79) has enough fries to feed about 3 people, so order wisely. read more