So, I had to drop the rating a bit. Apparently, their service declines when they get busy. Hubby and I came her with our Little like we have a few times this year. Each time we came previously, we had a great meal. The service was excellent and the servers were always very friendly. This time, however, there was a stark difference and I'm guessing because it's football season, the service is beginning to become affected. Hubby and I are in a fantasy league and we were interested in visiting during a football Sunday so this all worked out.
When we arrived, we asked a young man if we could sit anywhere. He said we had to wait for someone else. A tall blonde female server walked up and asked us how many. That's it. How many. No, "hello" , no, "sorry for the wait", like all business but not GOOD business. I told her three and she proceeded to walk us into their adjacent dining area. I asked to sit in the front dining area, with the booths. There was one table left and it's a lot easier to handle our toddler at one of those tables because it's too high for her to jump down from and run around, but it's also secure enough where we don't have to worry about her falling. Not to mention, we were also there to watch the games and those table have the best vantage point of all the TVs in the place, showing all the different games. The server told us they were expecting a large party. She seemed very flippant. She sat us at the other cocktail tables that have higher chairs, low enough where my kid could easily get up and move around (not good), yet moveable so there's more of a chance that she could also get hurt during one of her escapes. Shortly after us sitting, I noticed a two people sitting at the table we requested. No one else came to join their party. It was just two people the entire meal. Yes. The server lied. For what reason? I'm not sure, especially considering that a very large party of about 8-10 people arrived when we were just about finished, and sat down at the largest table setting, where we were seated. The server obviously did not want us sitting at that table and I look at the business differently as a result of that. The seating arrangement was not the worst part of our meal.
The server basically disappeared. We say, I took my tot to the bathroom to wash hands and when we returned, she was taking our drink order. When she asked about food, I asked to give us a minute because I had just sat down from the bathroom and hadn't had a chance to check out the menu. She left to put on our drink orders. Hubby said he wanted an item from the brunch menu that had to be ordered before 3P and is was a quarter to. We had been waiting for the server to return for about ten minutes. Another, more pleasant server, came by and brought our drinks and I asked to odder our food. She seemed reluctant because maybe it wasn't her section, not sure, but she ended up taking the order.
We ordered our kid's food (and appetizer) to come out with our food because we also ordered an app for the table. All of the food took a very long time to arrive to the table and when it did, it was brought by several other people, including what seemed to be a manager. We had their tailgate wings which are always good. Our daughters fried little thighs came out and were cold. You could tell they likely made it as an app and instead of bringing it to the table whe warm, they waited until the rest of our food was finished and brought it out late. It's cooked in oil so it got soggy but we didn't send it back for fear we would have to wait even longer. The kiddo didn't complain so we left it as is.
Hubby had their brisket egg n cheese and liked it. I had their BBQ brisket bowl which was ok but a lot smaller than when I had it a cpl months ago and the market veg was cold. The manager brought our main foods over. I had to get up and go to the counter to request sauces and a plastic cup because they gave our 4 y/o a glass cup with orange juice. Our original server did stop by to give us the check and some Starburst candies, finally exhibiting some pleasantness.
We packed up most of our food togo and left. It was not a good experience compared too the several other times we have visited. It was very disappointing. We only tipped well because of all the effort put forth by the other staff. read more