I stopped by the Five Guys and had a great experience overall. Right from the start, the experience was positive. I didn't catch the nice lady's name at the register, but she was very pleasant--greeted me with a smile and a warm welcome. She even took a moment to compliment my hooded sweatshirt from the Hudson Valley Polar Plunge for the Special Olympics . I shared with her that my wife and I participate every year to help raise money, and she was genuinely kind and engaging about it. That small interaction really set the tone for the visit. I ordered a double bacon cheeseburger (well done) with lettuce, ketchup, raw onions, and jalapeños, along with fries (well done) and a large drink . Everything was cooked to perfection--my burger was exactly how I like it: fresh, hot, and full of flavor, and my fries were great too! (Pro tip: try ordering French fries well done to avoid wet, soggy fries .) I will say, I was a little surprised to see that Five Guys has changed how they serve their fries. They're no longer packed into the cup like before and are now served in these small little bags, which was a bit disappointing at first . Also, I originally thought all fries automatically came with Cajun seasoning--that's honestly the main reason I go to Five Guys--but I learned that you actually have to specifically order Cajun fries if you want the seasoning. When I noticed my fries didn't look seasoned, I asked about it. Jocelyn and Carlos, who were working behind the glass, both took the time to kindly explain that I would need to specify regular fries or Cajun fries when I place my order. They were polite, patient, and genuinely friendly . They even thanked me for asking questions, which I really appreciated. I then asked if they could add Cajun seasoning to my fries, and without hesitation, Jocelyn said "absolutely" with a smile . Carlos took care of it right away and handed them back--no attitude, no problem at all . On top of that, the place was very clean. The floors were spotless, everything was well-stocked, and the whole environment felt organized and welcoming. I've been to other Five Guys locations where peanuts are all over the place and things can feel a bit messy, but this one was the complete opposite--nice and clean all around . That kind of customer service is rare these days. From the friendly greeting at the register to Jocelyn and Carlos going out of their way to help, the whole team made me feel comfortable and appreciated . Great food, great people, and a clean environment--it was truly a pleasure visiting today . Definitely a 5-star experience . I'll be back! read more

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The cashier was attentive and friendly. However,I'm unimpressed by the outdated self promoting oversized "decor". The prices are ridiculously expensive,and quite frankly the food isn't worth it. The peanuts make a HUGE mess,which I'm sure isn't pleasant to clean. No cheese choices,no meal deals,no saurkraut for the hotdogs. read more

The burgers are pure beef which is important if you are diabetic! Delicious burgers with a plethora of toppings allowing customers to customize their burger to the max. And the fries are amazing! Never seen such a huge variety of sodas too. If you like burgers this is a must stop! read more

Whatever they do here, they do it right. Haven't been to a Five Guys in many years, especially since the last few times (at other locations), things were lacking in several areas - so much so that it turned me off to the brand in general. Came here for the hell of it since I was right in the area and just eating the fries to get to my burgers in the bag reminded me of what I was missing. And yes, those fries are STILL awesome. The one who took my order was friendly. Everything is made fresh to order and you can see their process while you wait. Bacon cheeseburgers were just as good as the fries. Filling and delicious all around. Inside was clean - even the drinks area was clean, which is rare since the general public tends to mess it up in most other businesses. There was plenty of seating. Located in the Cortlandt Town Center shopping plaza, there's no shortage of parking - just use caution (and patience) while navigating the lot since there are a lot of bad drivers who come to the Center. This location has renewed my taste for Five Guys again, so I'm sure I will be back now. read more

Five Guys - the inside of a fast food restaurant - Fast Food Near Me - Mohegan Lake, New York

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As long as I know this place has been here, I've actually never been to a Five Guys... anywhere! Now I've been to this one twice over the last 3-weeks! SUPERB (double) burger! No one can deny that the burgers are fresh as well as personally made right in front of you! Loved choosing everything I wanted on it and watching it prepared. Like I said, never been to a Five Guys. The facility was immaculately clean and despite struggling to find much needed napkins (the burgers are in-fact JUICY!), I intend to go back: burger, fries and a Coke... it doesn't get more Americana then that! Really good. ONLY negative! While the potatoes are noticeably fresh as is the oil, the fries are super soggy and kinda gross to be honest. Soggy and soggier on my two occasions, but as I've learned, this is 'their' way. WHY? It doesn't have to be this way! read more

Cannot say anything negative about Five Guys, ever! If you want a REAL crafted appearing and tasting burger, this is the place to go! In all the times we've been there, we've only ever ordered burgers, fries, and drinks. Now it's time to branch out and explore more of their delicious menu. You can eat the fries before you reach home! That's how good they are! All good is prepped in front of you as you wait. ** recommend ordering your food in person and pick up ** they have always followed Co-vid 19 guidelines especially with the distribution of their salted peanuts read more

Five Guys - Inside of Five Guys - Fast Food Near Me - Mohegan Lake, New York

I love five guys. While prices have gone up 8 Hicks's and change for a cheeseburger, little cheeseburger as they call it, it is so worth it. So yummy. Filling. Free Peanuts! The fries are real chunky fries and they have the malt vinegar for them. Oooooooh ya. I ate so quick I didn't even take pictures. Shoulda. Next time. This one in Mohegan Lake mall never disappoints! Come to 5 guys. Eat the burgers and go ALL THE WAY!!! read more

Five Guys - Outside - Fast Food Near Me - Mohegan Lake, New York

I never understand why there's a line at the McDonalds drive thru when Five Guys is just a few feet away and can be enjoyed for a few dollars more. I've never had a bad experience at Five Guys and the workers at this location have always been extremely friendly. It's always a treat, in my opinion Five Guys is the best chain burger around and their fries are the undisputed best chain fries in the world. read more

Under established, Great food, great Service & very Clean, been there during day and during even. There is a good worker there who seems to be a malti- tasked I believe his name Is Luke. Bring friends, bring family. They are truly under rated. Best Five Guys in the area. read more

While visiting a family member stop by this Five Location. It was very clean, the staff was friendly and the food was fresh

If you are going to do the calories, might as well do real beef and fries cooked in peanut oil! The burgers are fresh - not Micky D frozen and warmed - and grilled with care, then smothered in your choice of a bizillion accompaniments. I like the choice of peanut oil for the fries, and the potatoes are fresh - just not crispy enough. Like I said, better calories! read more

Looks like I'm the only one with a great experience here. Just left after dining in (had time to kill before picking my kids up from school). I had a major craving for a burger and fries and decided to come here I haven't had 5 Guys in about 4 years. The cashier was very friendly and offered me a milkshake sample. I ordered the Little Cheeseburger (single patty), Reg Fries and a Reg Drink. The whole waiting for my food was painless. It was ready within 7 minutes. Staff were all friendly, the place was very clean and the overall atmosphere was inviting. I'll def be back and may just have to try a shake next time. My tongue says yes but my tummy and rear say no!! Lol read more

Five Guys - Little Cheese Burger (aka 1 patty vs 2 patties), Regular Fries and a Regular drink = - Fast Food Near Me - Mohegan Lake, New York

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Absolutely horrible service... One person online ahead of me and the girl behind the counter is frantically sweating. Absolutely no one sitting down in the building because it is filthy. Ended up walking out before I even put my order in due to the employees insulting attitude at the front counter. Young lady with dark hair, glasses and purple highlights in her bangs threatens not to serve me as I appeared to be getting impatient after waiting on line for 20 minutes while there was nobody else in the store. No greeting when you enter the store. Took way too long to greet their customers let alone take an order. Right before I walked out, the girl described above asked me what I would like, and as soon as I began ordering told me I needed to wait a minute to which I responded by saying "OK I'm not sure why you asked for my order..." young lady again threatens not to take my order. At this point, I walked out as I believe anyone else would. Very, very disappointing experience. I will never go to five guys again. I will be sure to share this experience with the local community as well. read more

Burgers are consistently cooked well and so are the fries. Staff is very nice and place is clean. My only issues are the high prices and long wait. Come on guys, your serving hamburgers, not T bone steaks. And why a 20 minute wait for a burger b fries when theirs only 5-10 customers there? read more

For a long time, Five Guys was the Holy Grail of fast food burgers (on the East Coast...so save it all you In N Out Burger fans). Then Shake Shack and Smashburger started to open up multiple locations. But Five Guys always had a special place in my heartburn, I mean heart. Not having been here in a while and having a WHOPPING 3$ (no typo, 300 pennies worth) gift card, I popped in for a late afternoon snack. It's not lunch time and there are NO OTHER CUSTOMERS in the "dining room". Table 1, dirty Table 2, wet Table 3, the trifeca, wet, dirty and full of peanuts So the three of us, me, myself and I sit at a table for 6. I heard this place is under new ownership. Not for long if this is how you plan to run it. I would have given it a lower rating but the burgers are too good. read more

As my legions of followers know, I am to burgers what Roger Ebert is to movies. So when Five Guys unceremoniously invaded the Mohegan Lake shopping center in plain view of McDonald's, I knew I had to have a front row seat. First up, the burgers. They are very good. Not spectacularly good. But definitely better than your average Royale with Cheese. Consider me a fan. But what I'm not so keen on are the prices. The cheeseburger suitable for anyone over the age of five sells for $6 bucks and change. Which wouldn't be horrible if it came with free toppings or a small fries or drink. But toppings are .60 cents each, the regular fries (which are big enough to serve two) are $3 and a fountain soda is about $2.50. No matter how you slice it, you wind up with paying nearly $13 including tax for a burger, fries and a coke. Considering that you can pick up a McDouble, fries and a coke fifty yards away for a third of that price, one would have to convince me that Five Guys is not just twice as good -- but THREE times better than McDonalds. This is a concession that I am not prepared to make just yet. My feeling is that Five Guys has gotten a little full of themselves picking up all of these undeserved 'Best Burger' awards in local magazines and they're squeezing us for every penny during a down economy, leaving me with a bad taste in my mouth. As Blu would say in Rio, "Not cool, man. Not cool." read more

Very enjoyable. I would come back again. Five guys has an awesome atmosphere, friendly workers, clean. If you like greasy then this is it. I enjoyed it. read more

Never disappointing! Voted best burger! Yes l, I completely agree! Fresh meat makes these burgers the best burgers around! Toppings are fresh and they are skimpy. If you want a delicious juicy burger this is your place. read more

Five Guys - Fast Food Near Me - Mohegan Lake, New York

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If you want a burger that'll fill you up, five guys is the place to go, very good burgers and fries, only thing that's stopping this from being a 5 star is the price, none the less. Great food and quick and friendly service! read more

This place is rude and not fun no more... The food was all wrong and all they did was take the old burger off what they messed up and place it one a new bun and handed it back to me ... are you for real I will make sure never to eat here again ... For all the new places opening five guys better step it up before you lose more then just a few customers read more

This is the worst managed fast food place I've ever been to. We placed an order online for curbside pickup. Following the online directions, we called when we arrived and were told someone would be right out with our food. After 15 minutes, we called again and were told that they had no record of our order! Trying to help, we located our order number and called again. Without using our order number, they were able to finally locate our food and brought it out to us. Several items were missing. read more

Call in advance and save yourself some time if you're in a rush. Friendly staff and always generous w the fries :)

My daughter Emma says this is one of her favorite places to eat! The fries, burgers and milkshakes are all great and always delicious!

Not the best place, but if you feel like a guilty pleasure, do the hot dogs and fries... Very tasty. Especially cheese dog.

Rather pricey burger and fries. But I expected this going in, so I wasn't surprised at the expense. The cheeseburgers, which consist of two beef patties, are very good. The fries, which come in a large quantity, are so so; they could use more crisp and less oil. I recommend with the caveat of expense: three cheese burgers, 3 regular fries, and 3 bottle of water are $40.00. This is not cheap for fast food. There is a reason their prices are not listed on their online menu. While the burgers are good, cost will keep me from frequenting. Back to the fries...Five Guys is very close to McDonald's...buy the burgers at Five Guys and swing by the Golden Arches on your way out for your fries...my kids didn't really care for Five Guy fries. read more

It's Five Guys, everybody knows its all about the fried and cool soda machine. I find the burgers to be good but nothing special considering all the hipster magazine crap they have plastered on the walls of all the franchises. Nevertheless, the place is always clean, the food is always fresh, and for fast food, what more can you possibly ask for? Lets be realistic here, McDonalds is crap food that USE to be cheap. If you don't like the burgers, try the hot dogs! read more

Was below par for five guys. Great service, but almost no condiments and definitely no BBQ sauce like I asked :(

I was hoping for a great Burger - COMPLETELY DISAPPOINTED!!! I live about 1 mile from 5 Guys - by the time I parked & got into my house the paper bag was completely saturated with grease! I peeled it open, wishing I had rubber gloves on - all the contents were oozing oil. I just put it all in a garbage bag & vowed to never return. Why can't these chains learn how to train the kids cooking that Clean Oil at proper HIGH temps will bring Customers back? Properly fried & drained of oil will deliver great French Fries & Onion Rings. Go down South & learn how to make good Fried Food. I have no idea why the Burger was so saturated with oil that the bun was turning to mush. McD's is across from them & they can't make good crispy French Fries either. Sadly even they are better than 5 Guys! read more

Definitely a step above your usual fast food fare. I like the idea that the beef is fresh and the cook prepares your order in plain sight. I have taken out from here many times but have never eaten in. The staff is always friendly and courteous. The burgers excel in taste and they offer a multitude of toppings. I also enjoy the cheese dogs because they're sliced in half before being grilled and taste like a real beef hot dog. Very conveniently located in a shopping center with plenty of parking. I do agree with other reviewers that it's a bit pricey but for a fresh burger or hot dog, it's definitely worth a try. read more

Every time I come here they always get my burger wrong. I order the same thing at every five guys: cheeseburger with green peppers, mushrooms, and barbecue sauce. And somehow they always manage to put jalapeño. I can't eat anything spicy, I get sick. Even if the receipt says green peppers, I get jalapeño. There has probably been only one time where they got it right, and I've been going here for years. One time, after again seeing jalapeño, I asked them to fix it, and they managed to screw it up again. Horrible. read more

Who doesn't love Five Guys! And this location is great! Friendly staff and fairly quick service, even when very busy. Never had a problem here! I hate the McDonald's across the lot, they're painfully stupid and for a little more money I can get better food and great service! read more

Great burgers although I think they've gotten smaller since they first opened here. Super spicy jalapenos. Cool soda bar. Good cheesedogs. Good fries and cajun fries although their fry portion has definately gotten smaller since they opened. They're always getting our orders wrong then we have to wait an extra 10+ minutes for them to make it again. I've tried calling in my order and sending it in on their app but the food is never ready. Ive even had to wait literally a half hour with 2 kids in tow while they made my entire order I had ordered way beforehand because they 'forgot' and we got no compensation. Usually pretty busy. Good seating options. Cool how you have unlimited peanuts on which you can throw the shells on the floor. read more

Great burger. A little slow on service. But I'll definitely go there again. Maybe today. Lol

The burgers are awesome the fries are fantastic and they give you way more than you need but more is always better we tried Smashburger today and Five Guys blows them out of the water read more

I love 5 guys I really do. The burgers are always great, I always get a bacon cheese burger. But the only thing that they need to work on is their cleanliness & the fries. My fries are never cooked thoroughly!! If I wanted to eat straight potato I would eat a potato. read more

First time there burger and fries where very good clean store friendly staff that spoke English that's rare food was worth the visit I now will try kisco five guys read more

I love Five Guys burgers. Hands down, my favorite burger. I also loved my neighborhood Five Guys because the employees were always so upbeat, kind and courteous. Things are not the same. A lot of young kids hired with lack of courtesy. They have a little girl struggling to man the grill while a teenage boy looks out into space confused. I placed an online order tonight and was highly annoyed that my food wasn't ready even 10-15 mins after the pick up time indicated. Wasn't even crowded. I had to literally call out to the guy, (maybe the manager because he seemed to be the only person over the age of 19 there) who walked past me about 5 times (ignoring my presence) to inquire if my order was ready, at which point he snapped me, "You're going to have to wait on fries" which he just began to load on frier. Really good burgers, when made right. I don't know what's going on with them as of late, but customer service is going down a steep hill. Not happy. Also, super cheap on the fries lately...no bueno. read more

Love this place, nice fresh burgers and superb fries. FYI they give you a ton of fries, some extra spillage in the bag. So if you're a party of two, just get the small fries and you will have enough for both of you! They also are serving shakes which is very good. read more

Never a bad choice! Service is always good, and food is on point not to mention they make everything right in front of you. Tbh id rather go here than to any other expensive burger restaurant. Not pretentious at all, just a good simple burger. Cajun fries are amazing. I tip my hat to the five guys enterprise, they are running a food business properly. The new milkshakes are very good too. read more