Should have read the reviews first. No customer service, the place is not clean, unkept, no ketchup, counters are a mess, burger was over cooked (hard burnt), busy and couldn't handle it. Cleanliness is not on the list of things to do for this location. Tables not cleaned. It was a disaster. First and last time at this Five Guys. read more

The staff here has always been friendly and attentive, during the 2 min ordering process. I love this ace because it's Ketogenic friendly. I love their bacon burger wrapped in lettuce. The food comes fast and fresh and there's free peanuts to eat while you wait. This is a great fast food option that tastes pretty damn good. read more

Awful service cashier took about 2-3 mins to get change And then drops the change on the counter and doesn't even try to make eye contact when doing so read more

I don't know, I just don't really get Five Guys. When it opened up a couple years ago, everyone was so excited and said this was the best burger place ever. But I honestly believe that a fast food burger is better, and much cheaper. It was good, don't get me wrong, but not THAT good. I agree with a lot of other posters that the bun falls apart pretty easily, which, for me, ruins a burger. And it was SO greasy. I know that burgers aren't the healthiest food, but this just make me feel sick the whole night. My brother loves this place, so I go a lot with him. Every time I give it another chance, and its not like it is bad, its just not that good. Maybe next time though... read more

Fantastic first visit! Very polite and friendly staff helped put this quick burger over the top. Being a"BURGER GUY", I stopped in to give it a try. I expected a fancy McDonald's. But to my surprise was greeted by a happy crew waiting to make my visit great. My burger was stacked over 5" high when I opened it up and tasted spectacular. Only downside was the bottom of the bun was slightly soggy. The order of fries was very generous and tasty as well. Great job guys and thank you. read more

I like this place because I don't mind limpy fries and greasy burgers. I don't really see the difference between the burgers that are served here and Wendy's except for its a little bit pricer here. Free peanuts and fast food is a plus also. Can be a bit messy due to other guests throwing the peanut shells on the ground. This is a once every other month place. read more

This was my first time at this particular location in Maple Grove. Unfortunately, I wasn't too impressed. I ordered the bunless cheeseburger with mushrooms, onions, and wrapped in lettuce. As someone on the low carb lifestyle, I really wanted to love this burger. However, the burger was not flavorful and failed to deliver. My family enjoyed their cheeseburgers and fries but I just did not care for my bland bunless burger. I've had other bunless burgers in the twin cities that have delivered. Unfortunately, this is not one of them. read more

This place is amazing! Food: For fast food the quality of the food is nearly restaurant quality! You can get a giant quarter pound to half a pound burger with as many of the 15 toppings they have at no extra cost! My Bacon Cheeseburger is always well done, juicy, and delicious with a mountain of toppings i put on that toasted bun. You get to pick from a cajun fry and a five guys style fry and i myself cannot even finish a regular fry. You definately get your moneys worth in the quantity and quality of the food! Atmosphere: When I walked in, there was upbeat 80's music playing and a happy crew member that greeted me, introduced me to the menu, and had a big smile on his face. While your waiting for your food you can watch it all get made because of the open kitchen. You can get all the free peanuts you want if your a peanut lover! This kinda makes your 5 minute wait even shorter. Then they yell out your number and you get your food in a paper bag. Sit down at a table and rip it open and enjoy! ... Great service, clean store, and tasty food...what more could you want from a burger joint!? Cost: The average cost for a sandwich is from 3-6$, fry is 3-4$. and a drink is 2$. So the total meal cost per person, depending what you get, is from 3-10$. It is a little spendy but you are definitely getting your moneys worth with the high quality and quantity of the food your getting. I will definitely be back there again for this fantastic burger! read more

Five guys has delicious greasy burgers and fries, I think this should be a two $$ price level because after getting burger, side, and drink you'll probably go over $10. For the same price you could go to Wild Bills during lunch and get one of their burgers. read more

The East coast's In n' Out! In the "midwest"! Being a vegetarian I was happy to see 3 veggie sandwich options for only $2.79! I tried the cheese veggie sandwich and split an order of fries with the others i was with. These are high quality sandwiches, you definitely get more than you pay for here. They serve fresh food, yummy fries (made with peanut oil), have nice employees, clean store, fairly fast service. What more can you ask for?! A good find in Minnesota! read more

I really don't get this place. Nice enough folks, just pretty awful hamburgers. I found them greasy and bland tasting. The fries are ditto with the grease and soggy. I applaud them that they have a following, I just won't be among them in the future. read more

Decent burger, topping choices are plentiful. The jalapeños are raw, which I thought was strange. My biggest gripe is that everything was way too expensive. The sack of fries for five bucks were limp and soggy. I like crispy fries. There are a lot of other restaurants in the area that I would have preferred to try. read more

This was my first time ever hearing of this place so I was definitely interested in trying it. The place was very bright and super clean love that in a place I am going to eat at. Burgers are very well priced for their size and taste but please make sure you do not eat anything hours before hand or you will not be able to finish. There fries are not that great or at least the ones I had were not that great very spicy but no seasoning. I would go back again I hope I just have better luck with the fries :) read more

I stopped in here the other day and had no clue as to what I wanted. So the young lady at the counter assisted me. She ends up telling me go Big or go Home! She was right and that was one of the best burgers I've ever had. read more

Burgers are good, but not real cheese (American cheese). Fries are hot but not crisp. Place was under staffed at 7 pm on a Thursday - one guy at the grill. Place was dirty, floor filthy, had to wipe down our own table. Poor guy at the grill was very friendly taking our order though. He finally got help at 7:30. Music level is for the benefit of the workers. - way too loud! Can't have a conversation with your table mate. They don't want you to linger. read more

Okay, I'm not a huge fan of burgers (I may have mentioned that in prior reviews). But the burgers here are pretty amazing. It's like a Jimmy John's for burgers. Somewhat confusing at first, but once you understand the menu, really easy and quick. The only other things you can get are hot dogs and French fries. They have bags of potatoes creating lines and aisles in the restaurant and have a sign saying where their potatoes came from. The burgers are pretty awesome and made just the way everyone likes burgers. I'd go back if I lived closer to Maple Grove. read more

Decent burger. The fries weren't that good, and it wasn't very clean. The service was fine, nothing to write home about though. Price was high. I'd go to Culver's instead - better burger, fries, and service, lower price. read more

Ken P. Maple Grove Taken here for lunch. First and only time. Not my favorite place. Burger dry and not exciting. Greasy fries. Better burgers in town: Henry's Cafe has a terrific German burger. . The LookOut burger is also wonderful. The peanut butter burger at Maple Tavern is yummy! Fries at all three of these last places are superior to what I experienced at Five Guys. (Maybe 4 Guys were on break and not minding the fryer) read more

I wanted to updated my information. Steve called me today, apologized about the mistake, and they want me to visit again. On 10/24/10 they were busy, but it was not as though lines were running out the door or I had to even wait to place an order. Therefore, I had a hard time with the fact that I ordered two bacon cheeseburgers and 1 fry only to end up with a wrong order. You may want stand next to the glass and watch them make your burgers if they are busy. They did take care of this and I will visit again. I am now looking forward to my next visit. read more

I didn't leave hungry, that's for sure. The burger was awesome and the fries were excellent! I am a fan of Five Guys now. But hey, I love any place with free peanuts ;) read more

5 guys gives great value with tasty burgers and Cajun fries. Generous portions leave you satisfied while not feeling overly oily from the home made fries. I did get the regular burger which has 2 patties, however, I won't make that mistake again...just too much greatness to handle. Give it a shot. read more

Everyone is so whiny. They are five nice guys and I love them. Lots of fries and lots of love. Thank you/

I like places like this that only do a few things and try to do them well. My burger with the extras was nice and sloppy and enjoyable to eat. The Jalapeno were fresh sliced which is not common for Minnesota. I am not a big fan of the style of fries they have but that is just a personal preference. Wish there was some more seating but dug the free peanuts. read more

Good food, good prices and very friendly staff! We had lunch there today and one of our burgers was made incorrectly. They apologized, remade it and double checked to make sure it was correct. Especially for a 'fast food' place, attitudes are awesome and service has always been with a smile! read more

Barely 3 stars. Very expensive as a meal, nothing really stood out. It's average at best.

Their service sucks for online pickups. I was greeted towards the front and told my order would be ready in a bit. It was busy, so I sat and waited away from the pickup counter, but could still see and hear everything. After 20 minutes, no one had called a name or anything. The person who greeted me took a break or left, and I had to go ask about my food to get it, while they just had it sitting in the back corner. The kid who handed me the food, and to whom I mentioned my frustration to, just brushed me off with a half-assed "sorry" but not sorry. Get some better workers. The current ones are idiots. read more

It's delicious, affordable food. A small fries is big enough for 3 people. Get the cajun ones. I'd give it more stars if the menu options were a bit bigger - I'd love a healthier option - salad, etc - but they are good at what they do! read more

Great location - burgers and hotdogs are some of the best around. Large portions of fries that make sure no one leaves hungry

Service is great and fresh burgers right off the grill! The juiciest most flavorful burger I ever had. I like them more than Matt's bar juicy Lucy burger! Only because there burger has more flavor! Matt's still has great fries and burger is good. This place is better. read more

Took family over for burgers and fries (cajun fries were great if you like that sort of thing) - very affordable and fast. Got more fries than I could eat (can't believe i just said that!) and when I ordered the regular burger, I got 2 burgers on the bun, so I was very full (Will be fine with the single burger I think). The burgers were very tasty and juicy. I am quite sure we will be going back soon! read more

Pretty much what everybody else has said. Had a Bacon Cheese Burger and a regular fries. The 'standard/double' burger was too much for me, and I'd get a single next time. I had a regular order of fries as well. They could have a bit more crispy. Not fond of fries in a 'cup'...especially when they're overflowing the cup and making everything else in the bag a greasy mess. As mentioned, the fries are skin-on if that's your thing. Line went very quick. Food came out quite quickly as well. About enough time to munch on maybe half the little 'boat' of peanuts I scooped up. The burger itself was very good. Probably not up to #1 in the country as voted by Zagat, but certainly not a disappointment. Absolutely a contender anyway. Downers for me were the the somewhat limp fries and, well, a tip-jar at a national fast-food chain that is entirely self-service and your food comes in a bag dine-in or out is kinda tacky imo. read more

Great burger, but the fries are greasy. And there's lots of reviews on the walls tooting their own horn, but nothing local i.e. City Pages, Strib, MSP Mag, etc. read more

Seating is tight. Food is great, but be ready for greasy. French fries service in bags - grease soaked through the bag....but they taste great. read more

Burgers were good, but it would have required some real talent to make the fries more HORRIBLE than they were. Soggy. Steamy. Mushy. Tasteless. Greasy. And since all they serve (basically) is burgers and fries, this is really horrible! Somebody needs to teach them how to cook fries! Let me know if they ever figure it out and maybe we will give them a second try. read more

Sighh.. Where to begin? We'll i can tell you one thing, hype is not always a good thing. My friends and co-workers told me all sorts of stories about how 5 guys had a delicious kick ass burger and it definitely fell short of my expectations. I ordered most of the toppings that were available with no sauce just so I could judge it fairly. The burger tasted like any ordinary burger from a burger joint. The regular and cajun fries were also disappointing. Nothing too special about this place besides the price. For a decent size burger and fries your looking at $8-10. (Not cheap) If you've ever eaten at an in-and-out from the west coast you will surely be disappointed in 5 guys. read more

Love these burgers! The only thing I wish they would change is the bun. It is too 'white' and doughy. It is not terrible, but could be better for sure. The fries are good also, cooked in peanut oil! They also offer lots of free peanuts in the shell while you wait. Food comes out quick and tasty! read more

The burgers at this place remind me of the In n Out burger place out West. Clean every time I've been here. My kids love the peanuts and I love the mess they make here. No clean up for me. Fries are so fresh. It's the In n Out burger fries. read more

Probably in my top 5 places for a great cheeseburger. The fries tend to be too salty and the wait time is a little long but the people are nice. It's a little noisy inside though. read more

I'm a burger guy, love them and have eaten a lot of them. I heard Five Guys has great burgers so I checked it out. The burger itself was glorious, which is surprising, and hard for me to say because...well...it's a chain and I'm more into the independent local joints. But alas, I am an honest man and the burger from Five Guys places #3 on best burgers in Minnesota (Kings Place #1, 5-8 Club #2). The price was a little up there, but heck, the burger was such quality I can't really complain too much. The fries were the homemade kind with the skin still on them which were good and the service was friendly. The only reason I can't give them five stars is because of the atmosphere. The place seemed too...clean? Sanitary? White? The colors and lighting didn't promote a relaxing atmosphere, the music was too loud, and it felt like a chain (which it is). Anyways, I still give this place 4 stars for the quality of the burger and the friendliness of the staff. read more

I was just in there was so happy with the customer service. I asked the cashier what he thought for a lettuces rap or bowl because I am on low carb diet lol. The another star over heard and she told me what I could do and then asked if it was due to reaction which I thought was nice even though I didn't have one. I have been to this one and other ones and always impressed how the service and food is. read more