THE BEST customer service I have had at a fast food restaurant. I took the wrong order by accident, COMPLETELY my mistake. I returned 20 minutes later- they remade my correct order at no cost, and offered us free drinks while we waited. Even though it was completely my fault, they apologized and when handed our food, said "Hope everything is amazing for you this time" with a smile! Such a nice group of workers. Oh- and the food is phenomenal, as always!! read more

Dope. Dope. Dope. Love this place. Service always great and the burgers are awesome; fries even better.

Perfectly decent-to-good burgers, fantastic cajun fries and a friendly atmosphere makes 5-Guys a good place to have around town. The place is kept practically spotless by a crew who keep smiles on at all times and work pretty darn hard. Waited ~15 minutes during dinner rush one Wed. night, but the place was swamped and the counter only had 4 people there. 1 taking orders, 2 grill cooks and one guy bagging everything together. Weird note - this particular location has a completely computerized soda dispenser. Customers order their drinks via a selection screen of small icons. Great selection-- over 15 different drinks, but watched at least 10 people spend over 20 seconds each trying to figure out what the heck was going on with those screens. However, the burgers themselves are overly greasy and don't hold up well while being consumed. Compared to a place like In-N-Out, whose burgers are well constructed and juicy without the grease, 5-Guys is perfectly average. Order a small fries and get enough taters to feed a family of 4. Cajun seasoning is not spicy, just Old Bay + Lawry's or something similar. Tasty, quick, better than average fast-food burgers. read more

Average burgers.. fairly expensive for such a tiny burger, even the doubles are small compared to most restaurants.. Last time i was there i asked for pickles on my burger and even the print-out ticket from the kitchen said pickles, but i got tomatos instead pickles read more

Great burgers. It's always juicy and fresh. The Cajun fries are a must try! I ordered the double stuffed Oreo milkshake, it was good but could be better. And they only give the regular size straw so it was a bit difficult to drink. If you let it melt a little, it becomes easier but it kinda defeats the purpose of being frozen. Overall not bad though read more

We have eaten here before many times. But online ordering is disappointing. The menu is confusing and its isn't easy to add to an exiting order. We ordered today, arrived at the prescribed time and waited 10+ mins than phoned the store. The guy told us that the kid was bringing our food out as we speak, except it didn't come out for an additional 10-15 mins and the food was warm at best. He just lied to us I guess, because none of the food was hot, so they had cooked our order long before. This is an ongoing problems with these type of places. The pandemic was a time to shine for takeout places like this. Hot food delivered quick and easy, but so many, including most restaurants have dropped the ball and delivered poor service, missing items and cold food. Even expensive restaurants have been mediocre. The food industry as a whole has really blown a golden opportunity for income. Poor management during this pandemic has cost food establishments, including bankruptcy, when all they had to do was sense the new economy and offer first-class delivery. Most places have a clientele, but refuse to market directly to them. They had a captive audience trapped at home for a year and blew it. They have caused much of their own demise. New warming containers that keep food hot, a regular customer list with a nightly menu that goes out on a scheduled basis, hot and fresh, would have made big profits. I order from farms stores that can do to customers on a schedule, many miles away, so why can't the local restaurant that is supposedly desperate? read more

After hearing about this place from a friend in NY I did some resarch and found out I had one close to my house. I decided to head over to Madison and try out the Burger for myself. I lived in California for a few years and was pretty die hard with in-n-out burger ad had my fair share of trips there. I would sort of compare the two and after my 2nd 5 Guys Trip I would have to say I enjoyed the burger there more then IN-N-OUT but what they do need is milkshakes to accompany the meals. The fries are plentiful and so tasty. They even had vinegar to use which I found as an extra awesome compliment to my large bag of fries. I made a mistake the first time and got the big hamburger which is a "double double" (2 patties) at In-N-Out Burger. I went with the single the 2nd time and it was more then enough especially with a regular fry. The bad part about my experience was the wait. Granted it was a Friday night it took about 20 minutes for me to get my food including time on line. So I wouldn't exactly call it fast food. I will definitely be back though! read more

Consistent fast food burgers and the best fries, milkshakes a plus since they started adding them. Can be hectic after a little league or soccer game game, but always lively and fun read more

Juicy burgers, cool looking drink machines, free peanuts, generous portions of delicious fries. Cooks sing at times with the music too. Great work lunch escape place. read more

Average burger, and overly greasy fries, to the point that the bottom of the bag nearly broke because of the oil. Nowhere close to Smashburger when it comes to a fast food burger...no reason to go back. read more

I do like the atmosphere. The fact the you can peel off and eat peanuts while you wait for your burger

Yummy yummy yummy. If you're looking for good "homemade" greasy burgers and fries, you have to try this place. The menu is really small so they only focus on a couple of things - burgers, hotdogs and fries - but they do them well. I really like the idea of the unlimited toppings that are all included in the price, so each time you come in you can have a completely different burger. The fries are also really fresh and still have the skins on which I really love! My only complaint would be that the buns don't hold up very well. They get a little mushy and half of the burger and toppings ends up all over your hands. I can't wait to go back and and get another one!! read more

Just as good in New Jersey as in Thousand Oaks. Ask for the Cajun Fries!

This is not like a normal fast food place, its way better. The burgers are fresh. The fries are very good too. Their milkshakes are so good too. I'd recommend going here if you're close. read more

This review only needs three words... Burgers are YUMMY! I could eat here everyday, if my arteries would let me.

This has to be the nicest, friendliest Five Guys we visit. There is always a nice man asking how everything is and if he can get anything for us after we are eating. It is worth us driving to Madison versus visiting the locations nearest us in Springfield. read more

This place is the best! The staff is always so happy, funny, and enthusiastic. Working with the public isn't always easy but you'd never know it here. From the time you order to the time your food is done everyone is smiling and working hard. They even make up rhymes for your order numbers. To the five guys staff you have my love! read more

Delicious burgers! Truly a nice place to eat. If you're ever down in Madison. I recommend that you eat here!

The fries are awesome here, the burgers are ok, pretty good. I give this place extra points because the staff is always so friendly and nice. I don't know if it's just this location, but I feel like it's very unusual to find genuine friendliness from a cashier, especially at a burger joint, and the ones here never seem cranky or tired or fed up with their jobs. I always get a "happy" vibe from them, which is nice! read more

Always a smart choice when you want a honking big Cheeseburger and hand cut fries. The location is clean, the staff are super friendly, and the location is conveniently 10 minutes away. Highly recommend Five Guys when you want fresh food done fast. read more

Went to lunch today, the food and service was excellent. The manager(?) went above and beyond to make sure everyone was enjoying their lunch by walking around to each table asking how everything was and if there was anything he could do to make their meal more enjoyable. This is the first location I've experienced that. It's the little things that make a difference. read more

If you're in Madison between 11:00 am and 10:00pm and want a good burger then this is the place to go. It just opened up, and they seem to be having some kinks in the time it takes to serve up the burgers. The food menu consists of Burgers (plain, cheese, or bacon cheese), hot dogs (plain, cheese or bacon as well) and fries (Normal or Cajun). The normal burger is two patties and the small is one. The hot dog is sliced in half and cooked on the grill. I don't have all the toppings down, but the "All-The-Way" burger comes with at least grilled onions, pickles, lettuce, mayo, Ketchup, and grilled mushrooms. There are many more items you can put on for no extra charge. Last I was in, there were 14 people behind the counter, but most were waiting for the cook to complete the burger. This may be because they are still new. Will have to see how it goes. For true speed, you have Burger king, but who wants that? This isn't bad even if you wait between 7 and 15 minutes for the burger. The decor is white tile with some red checkboard patterns around, and peanuts. read more

The best burgers ever. Its like crack in between buns.

Great burgers, great fries, even greater people. These guys made my day. The friendliest 5 guys ever, they will exceed your expectations.

This place brings me back memories. I used to go with a bunch of co-workers and get the biggest hamburger + friends there is. The all-included (everything) burger is amazing. I don't really go there anymore but every now and then it's good to have a gool ol' burger!!! read more

I come hear all of the time. The fries are the best and they give you way too much, make sure you people to share them with. The hotdogs are cooked perfectly. The burgers are designed to be made how you want them, so if you do not like your choices then it is your own fault, I like mine with lettuce, tomato, onion, relish, and bbq. What I like most is the have all of their servesafe certificates all on the wall in site. read more

Good burgers and fries. The restaurant is clean and the staff is friendly. Don't be in a hurry if you come here because it takes a fair amount of time to receive your food but peanuts are available to snack on while you wait. read more

I happened to catch the girls name, Kamera, after I ordered I happened to catch her with a rude facial expression or maybe that's just her face . Otherwise burgers were good, fries a lil salty and the peanuts were gross because someone stuck their hands down into the bin of nuts and then put their hand up and down in it a couple times. definitely coming back. lived up to my expectations. 30/5 recommendation GO THERE PEOPLES read more

God for bid if you want just a shake here. I stop inside because I was waiting on my uber. I just wanted shake on my travels. Then the employees look at me like why am I just ordering that. Then cashier start saying that is all you are going order no food? I reply just a shake. Then older woman came up to me asking if I was ok and if I need help while I was sitting at table. I will never eat here or walk inside. If I want just a shake, I will just buy from quickchek since I won't get hard time why I am not ordering food. read more

After moving to the area in July, I have been to Five Guys 10 - 15 times. The burgers, dogs and fries are consistently good. I usually order all three, and on my last visit after I paused after ordering the burger and fries, the order taker said, "No Hot Dog for you today?" It turns out that he had recognized me (I always ride my REI Rivet bike to Five Guys, usually just before or after my shift), and he remembered my regular order, even though I have not been there that frequently. That is A1 service, folks, and what better way is there to make a customer feel at home? Rock and Roll, Five Guys! read more

I went here last night for dinner and it was exactly what I was in the mood for. The burger was tender and the fries were good. A little squishy because I like them crispy, but still delicious. And PLENTY of food. read more

Place is great .. Burgers are the best around ... i know its a chain but there really aren't many burger places that can compare...

It's like the In-N-Out of the east coast but a lot more sloppy. Solid, made to order burgers with a nice assortment of toppings. Clean, bright and an all you can drink computer soda fountain! read more

One of the best burger places. Fries are the best ever. Portions are very large. Even little burgers are huge.

Greasy burgers and overseasoned cajun fries are great when you're drunk. Nothing special..

The fries are always perfectly crunchy, fresh and fabulous!! The burgers are moist and delicious. Most of all, though the staff is super friendly and accommodating....no matter how busy they get!! read more

The Five Guys chain, with stores that are cropping up everywhere like dandelions in the spring, is touted by many as having the *best* burgers and fries money can buy (reportedly even President Obama is a fan). I finally made it over to the store in Madison to see what all the fuss is about. This is definitely a no frills operation. The restaurant has all the charm of an industrial warehouse -- a big, drafty, harshly lit room with a concrete floor, plain tables and chairs, and an open fry station. If it's a cool day, be sure to wear a sweater. Clearly people don't come here for the ambiance -- it makes the average McDonalds look like the Four Seasons. You place your order at the counter, pay, pick up a receipt with a number on it, and wait for your number to be called. On a weekday at noon with a sizeable lunchtime crowd, this whole process took less than ten minutes. But then, unless you get stuck behind someone who's terminally indecisive you wouldn't expect to have to wait much since the menu is quite limited. Other than what size burger you want ("little" -- one patty -- or regular -- two patties) and what size fries (regular or large) there isn't much choice involved, except I guess for the burger toppings (pickles, onions, etc.). Your food is handed to you in a brown paper bag, which soaks through with grease pretty quickly from the fries, so best to get to a table or out to your car in a hurry before it tears. The burgers (regular size) are not huge. I'd say the combined weight of the two patties was probably about six ounces, and they're sandwiched in a normal, unremarkable bun. If you like your burgers rare you'll be disappointed -- the company's policy is to cook everything well done, no exceptions. But they are piping hot (assuming they're eaten in the store), and despite the gray interior they're extremely tender and juicy, if a bit underseasoned for my taste. The fries share many of the same characteristics -- hot, tender, and underseasoned. A regular size order is over half a pound -- you'll finish the burger long before you finish the fries, which lose their appeal quickly as they cool. Ketchup is available in those little foil packets that are maddeningly difficult to open with greasy fingers. So what's my verdict. Well, to be honest, I actually prefer a McDonald's Quarter Pounder. I'll concede that Five Guys uses fresher, higher-quality meat, but a McDonald's burger tastes better to me (it's probably all the chemicals they put in it). And I think McDonald's fries (when they're hot) are every bit as good as Five Guys'. I also think the prices at Five Guys reflect the cachet the chain currently seems to be enjoying, meaning they're a bit high for what you get and how it's served. read more

Went here tonight with hubby and two grown sons. They thought it was fabulous. I was hoping to not wind up with terminal indigestion. The music is what I call "guy"music (loud and screamy). The bacon on the burger looked like something you would find at an architectural dig. The cheese was cold and not melted on anything. I was so afraid to eat the fries that I only ate 3 of them. I had gas-X as soon as I got home, and hope to make it through the night. There was nothing remotely exceptional about this food, which took a while to get. The soda machines that look like washing machines from the future are interesting to look at. Just writing this is making me queasy. If you have a tough stomach, have at it. The rest of youse guys, fuggetaboutit. read more

I love Five Guys. Best burger chain. They do one thing and do it well.

Great burgers and DELICIOUS fries. They give you a lot too by giving everyone an extra scoop in their bags, a regular size fries can easily be shared by 2-3 people. The cajun fries are to die for. You can also ask them to go light on the seasoning as some people might find it too salty. They make everything to order so you really can customize anything and everything. Just prepared to wait even if you're the only one there... it's worth it though. read more