This location is small, and it's so dirty! No one comes around to clean the table and services! Food is tasty as always. However the cleanliness is definitely lacking. For a busy location like this one, this is totally unacceptable. read more

Chipotle Mexican Grill - Dirty tables - Mexican Near Me - Madison, New Jersey

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Just went out of my way to get chipotle with my son. Both burritos were awful. 90% rice. Very little guacamole even though they charged extra and the burritos had a funny smell. This place is off my list. And if you read my reviews you know I never do this. read more

I don't do fast food that much (whether or not chipotle is "fast food" is still up for debate) but I do like the consistency you get at chipotle. The store was well located with ample street parking. The garbage liners were in desperate need of a change while I was there which, considering at how busy it wasn't, was disappointing. The tables also could have used a good cleaning, which was actually happening while we were almost done with our meals. All in all typical chipotle experience. read more

I love Chipotle. Thus location is embarrassment to the brand. Last Saturday at 5:15 there were no veggies cooked, no carne asada prepared - the other bins were not looking fresh. 4/5 employees stood around doing nothing, They said it would take about 10 minutes to make new veggies. No one cared. When I finally got my order, I received a partially filled guac. The kicker was, as I left, the garbage was OVERFLOWING. My husband said the restroom was so dirty, it was unusable. We went for ice cream down the street & passed by about 40 minutes leter - the garbage was STILL overflowing, Management needs to do something. We will never go back to this location. I'd love to management to reach out - we used the code on the receipt to share our concerns - it's been over a week - no one has reached out. read more

Chipotle Mexican Grill - partially filled guac - Mexican Near Me - Madison, New Jersey

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I have no idea what just happened. I was starving so I ordered my classic hungry burrito (DOUBLE barbacoa, rice, fajita, sour cream, red sauce... the works...). I even paid for the extra tortilla because I know it's can be difficult for the preparer to fit all the goodness I ordered in one tortilla. Needless to say, I was pumped for a monster burrito. I even ordered a second for good measure.... To my great displeasure, these burritos might as well have been tacos. The double tortilla shell was so unnecessary it made me laugh and cry at the same time. I ordered the second so I could have leftovers to enjoy the next day... I ate them both in one sitting AND WAS STILL HUNGRY. Worst. Chipotle. Ever. Little advice, If someone is willing to pay $25 for a burrito... hook em up. This is my first review of a restaurant on yelp. Congrats! read more

Worst chipper in the nation by miles. Line is consistently dirty in every way imaginable. Out of the most crucial options all the time and when they have it the portions are horrendous. read more

Terrible customer service... They were out of sour cream and told me it was because "it hadn't been made yet." Yall don't make that lol and it wasn't even close to closing. Anywho next time I will just leave without my food or paying. read more

Rock Solid Chipotle over on this side of town. This chain has always been hit or miss but I do like their menu and so I'm constantly looking for one that doesn't disappoint, and that would be this one here in Madison. Takeout has been consistently on point and the portions are huge so no complaints to report at this time.   Side note to those customers who place their orders right at 12:30 lunchtime or 6:00 dinner time; DON'T!! and Don't complain if you do. Everybody knows how freakin hectic this place gets during peak hours so you need to go ahead and put your order in earlier. It's like the first thing I ever learned about ordering takeout peoples. Anyway, Come And Get Your Munch On!! read more

Chipotle Mexican Grill - Burritos The Size Of Footballs Over At This Chipotle!! - Mexican Near Me - Madison, New Jersey

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Stingy. The olde lady has a snotty attitude. barely gives you anything. Literal joke when I'm paying $15

I've had several bad experiences about wait times for online pick up orders so I've started ordering in-store. The last two times I did online pick up... what a mess. I ordered a group order for my office's weekly staff lunch and they messed up terribly. One of the veggie bowls had no veggies, the 4 people who ordered guac on their food got no guac, and they didn't include our 3 orders of chips & guac. It was so frustrating and I was only able to contact support via online and all they did was give me enough 'points' for 3 guacs and chips. But like... I didn't feel that was sufficient. I initially only got offered 1 order and responded that it was multiple guacs missing which is not cheap! There was another time that I placed like 13 orders for my job and they didn't label any of them! I ordered again after that but it was only for myself and 2 coworkers. This time I opened our orders before leaving and 2 of the 3 were missing the guac. So I approached the unfriendly staff and they gave me sides of guac to make up for what was missing in the food. Anywho, I can't say I'll stop coming here because it's convenient. The next close chipotle is 15 minutes away and I may only use that one for larger orders. If it's for myself, I know to walk in and order in-person to avoid frustration. They have a parking lot which adds to the convenience. read more

food is good but workers always seem to have an attitude and constantly roll eyes and give small portions

I frequently get food from here and the quality continues to get worse and worse to the point that I go to East Hanover now. Always out of items that you order, but you don't find out until you pick up. They can't give you refunds if you order online. Today my burrito had white rice that wasn't cooked enough and was crunchy. They didn't even put the seasonings in the white rice. The steak was cold. I threw it away after a few bites. read more

slow service, missing menu items, low quality cooking, dirty tables, and missing drinks

If you like to gamble this is the place for you. Absolutely zero consistency in the food.... Go from a rice and sour cream burrito to a chicken protein blitz on the next one.... Looking forward to the autobot response from Chipotle read more

Avoid unless you're okay with paying for food clearly no one gives a sh*t about preparing. Spent $50 on 3 CA bowls through postmarks. Looked like a 7-year old prepared the food and literally 1 oz of meat in each bowl. Also failed to deliver chips. Tried calling to complain and the store doesn't answer the phone - went to a full mailbox. Last time our family orders Chipotle read more

Chipotle Mexican Grill - California bowl meat only - literally 1oz of meat - Mexican Near Me - Madison, New Jersey

This is the worst run store in Madison NJ and should be shut down. Went in today and was told after I ordered a bunch of bowls that they were out of guacamole. Keep in mind these are veggie bowls so guac is a big component of this. Whoever is in charge here of ordering deserves to be fired. Additionally, some of the employees working there also need to be let go. Clueless. To the woman with the glasses tonight that said to "go to East Hanover" you are part of the problem to. Management needs to do a full cleansing of these scrubs. Consistently out of food. Poor communication and rude employees who could care less about doing their job. On the way out someone said "This is the worst run place ever". Shut this dump down! read more

This is THEEE worst location ever! If I could it them 0 star then I certainly would! You ask for items "on the side" and they ignore your request! I ordered chicken and received pork which is against my religion to consume. I excluded pico de gallo from my order because I'm extremely allergic to tomatoes and it was STILL in my food! It's like they purposely mess up people's order. It doesn't make sense that people spend their hard earned money with this establishment and they constantly mess up your order and give you the smallest portions even when you PAY for 'extra'. Overall this place needs to learn how to read and how to properly service paying customers. read more

Terrible service ordered chips and there were 10 chips in bag. Tried to call but was told by automated service to send an email if I have a complaint! read more

Horrible I just got a burrito a few minutes ago, the workers had no idea what I wanted, so they gave me an order that was nothing like I wanted. And to top it off, the burrito she made fell apart instantly. Inedible and disgusting. I used to love this place read more

As much as I love Chipotle's Burrito Bowl this time it was the most disgusting food I've ever had in a long time. Super, extremely salty to the point it left your throat dry and begging for water, again not spicy just salty, no way to taste the flavors it regardless mixing it up and to make things worst the Guacamole was salty as well and oxidation took over. Totally disappointing and not worth the price! read more

Chipotle Mexican Grill - Burrito bowl with brown rice, super salty black beans, salty peppers and salty double steak, flavorless pico and brown guacamole. - Mexican Near Me - Madison, New Jersey

Ordered online during my lunch break and i was given a completely different order. I drove back to work to eat and realized it was wrong so i have to drive back and get a new one. Honestly really annoying since I'm on my lunch break having to deal with this read more

Chipotle Mexican Grill - Mexican Near Me - Madison, New Jersey

Ehhh. My food was good, but they really messed up my dinner buddy's burrito. We ordered through door dash.

This Chipotle is theeeee slooowwwest place ever. It consistently takes 40+ minutes to fulfill online orders. I add 10 minutes to the time it states it will be ready, and I still wait an extra 20 minutes or more at the store. The complete lack of management at this establishment is very clear. read more

This is so close to my home but is such a sad Chipotle. Everyone looks miserable being there and surprisingly they can mess up a salad even when you are standing there telling them what to put in it. I will drive out of my way to other Chipotle's. read more

manager is a inconsiderate old man who has nothing better to do than overcharge you for your food and barely give you any, I have had multiple times when the manager has come over to personally give me a fourth of a scoop of some things. OUTRAGEOUS!!!!!!!!!!!! everyone that works here is delightful and very sweet and awsome, giving a generous amount of food to whoever comes in. If the manager is working there, leave immedietly, that's what my friends and I do. read more

I've been eating at Chipotle for 20 years, it's one of my favorites. But no more. The experience my family and I had today was so utterly disgusting I'm finished with the entire franchise. My family ended up throwing our food away, we literally could not eat the filth they attempted to pass off as sustenance. We ordered a carne asada salad bowl and a carnitas bowl. The corn salsa was still frozen, the meat was cold and looked dangerously undercooked and slimy. The lettuce was literally rotting and smelled like decomposition. It was a nonstarter, we simply could not force ourselves to put such foulness in our bodies. No thank you, straight into the garbage and off to Chick-fil-a for a meal we could actually trust to consume. I'm nauseous just remembering the experience. Shame on you Chipotle. How dare you charge human beings for that and call it food. read more

10 months later ... gave it another shot. BIG MISTAKE, BIG, BIG MISTAKE! This place does not know how to run a restaurant at all. An hour after food was promised and it is still not made. How do you take orders on line if you do t have food to fulfill them? And then focus on the orders coming into the restaurant rather than the online ones that are waiting. Told it'll take another 20 minutes to make brown rice, then told it'll be another 20 minutes to make carnitas. And offers of substitutions get you nowhere any faster. DO NOT GO HERE - EVER! The location should be closed! And by ordering on the website you have no recourse at all. I would've canceled an hour ago - but you can't. The entire meal should've been complimentary if not cancelled. This will also be sent to the corporate office - I'm sure to no result at all. It doesn't even deserve the one star that you have to give it to post a review. Terrible! read more

Chipotle Mexican Grill - Half a burrito passing as a full one - Mexican Near Me - Madison, New Jersey

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This is what you call a Cheese Quesadilla for 10$ at chipotle. The best part is the store manager was extremely rude when complained about the quality of the food. Chipotle and their store manager thinks they can sell anything under the brand name. read more

Chipotle Mexican Grill - Look at the layer of Tortillas vs cheese for a so called Cheese Quesadilla. - Mexican Near Me - Madison, New Jersey

I used to like coming to this location. Unfortunately, this place has really gone downhill. The last few times I've been here, they are simply out of food. The portions are extremely small because they are trying to stretch what little food they actually have. Shame!! read more

Everytime I go here they give me the weakest portions. Today I told the lady beans in only one of the burritos and she put them on both. So I told her only one and she takes the beans and the rice that it's ok and throws it back on but still leaves beans on the burrito. Now I'm left with about half a burrito. read more

Chipotle Mexican Grill - a burrito wrapped in aluminum foil - Mexican Near Me - Madison, New Jersey

One of the worst chipotles in the area. Servers don't know how to serve, tables are disgustingly dirty, always out of items and such slow service. They do not give you a full portion but charge you. read more

Generally good food and service. Chill environment to sit down and eat. Madison is lucky to have Chipotle in town!

Awful. Not sure why I've given this location multiple chances over the past several months but they just cannot get it together. Granted I placed a mobile order today knowing it was during a lunch rush but the staff didn't seem to know or care about the ridiculous amount of people waiting for online orders. My order was not ready until 20 minutes after my scheduled pickup time, meanwhile they have at least 7 employees working and only 2 working on online orders. The in person line was in and out quickly and had died down but they didn't think to have them help making mobile orders for all the people standing in their store waiting? The food was also trash, no flavor, seasoning was off, giant chunks of lettuce and veggies not prepped correctly, so that was just the icing on the cake. read more

Good food wonderful atmosphere there were however some small issues with my latest purchase. My aunt Bertie reported to me that they hid the entire receipt inside the small guacomole tub and there also may have been human flesh in the bowl, but it could have been pork. Otherwise 10/10! Would definitely recommend. read more

The worst Chipotle I have ever been to, the service is terrible, most of them don't know how to serve, they don't give you exact change and they don't give your orders the way you want and they get angry when you tell them that it really wasn't like that, they really need to have better ones. people there. read more

Absolutely horrendous experience. it took 20 minutes to place my order with three people in front of me. The place was a mess. Five people working behind the counter, but no one was doing anything except for one person. Large order came in on takeout and two people worked on that while everyone else stood around. There was about 15 people online in the store. I asked for steak and I got chicken. My daughter asked for cheese and guacamole. She got guacamole and lettuce. I will never go back to this location. read more

Everytime we go there, 0/10. It's so sad. I just want a burrito bowl with adequate toppings. I understand that the staff is a little overworked Im just saying maybe go to a different location. read more

Chipotle is chipotle , little bit of everything on your plate , like trash can , but its good . Thats why i gave you teo stars , not one - two. Reason why I took three stars away : one. Unprofessional and disrespectfull costumer service , mean faces and trouble hearing what everybody say to you... even without mask! Two , speed of someone taking care you is like getting online in 1998 , and hoping u get established connection. Three.... Tables , housekeeping. Place looked like you let pigs go i side and make a mess and eat on the table. Thats why noone was eating there , and barely had any costumers in peak hour. Sucks... place will close soon. Shame read more

always loved this location. The staff is polite. The staff could listen more carefully since I didn't want cheese but got it anyway. The food is fresh and delicious but wow I walked in and got smacked with a smell. it smelled like urine walking in. I was going to eat inside but decided not to because I lost my appetite. read more

Should be zero stars. This must be one of the worst experiences in the entire restaurant industry. Repeatedly wait times of almost 1 hour, despite ordering online, food made entirely wrong, completely different from what was ordered. These people here have no clue what they are doing, and absolutely no attempt to make amends, apologize or anything like that. Chipotle as a company should be seriously concerned, I'm sure this is not the only Chipotle restaurant in NJ with that kind of terrible customer service. Just stay away, seriously. This is the only way for them to improve. read more